4,684 Customer Reviews over 469 pages
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- Location
- Leeds
- Reviewing
- Virgin Media
- Date
- 2015-09-06
- Comments
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Virgin are great until something breaks, and then they are completely useless. Worst customer service I've ever received- six 20-odd minutes calls out of seven were cut off, the 'we'll definitely fix it by 7pm tonight, honest' promise has turned into three days without broadband, and they've cancelled the engineer's visit on wednesday because they expected to have fixed it before then. They haven't. I'm moving to BT as soon as I can prove that they've breeched their contract to avoid disconnection charges.
- Location
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- Location
- 70 Hawlands Rugby
- Reviewing
- Virgin Media
- Date
- 2015-09-05
- Comments
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too expensive to contact customer services. I'm supposed to get a minimum of 40meg speed but I only get 22.6meg feel like I've been con'd
- Location
-
- Location
- Manchester
- Reviewing
- Virgin Media
- Date
- 2015-09-04
- Comments
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The broadband is running at 1 mb I'm paying for 50 mb my 02 iPhone runs at 25 mb no problems . Rang up to complain was told engineers are fixing it . However been 2 months now . Wanted to cancel contract was told I couldn't without a termination fee . Never again will I get Virgin . Going back to good old BT .
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2015-09-02
- Comments
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I pay for 60Mbps... I get 10, on a good day. Often times it fluctuates between 3 and 10 and come 6pm you get the rare opportunity to experience the internet at the dial up speeds of the early 00's.
- Location
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- Location
- West Yorkshire
- Reviewing
- Virgin Media
- Date
- 2015-09-02
- Comments
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I Ave been with virgin foe over 2 years Andy bills Ave never gone out on te due to when I get paid but now this new thing in place where they block u from watching 1 thru 5 is disgusting as well as suspending ure services u Ave a banner thru 5 channels constantly until the bill is paid so these are also not watchable and been advised it cannot be removed until bill is paid this is a joke not only do we Ave to pay for free view channels with them but now one to five I've just cancelled account with them and would not recommend them to anyone
- Location
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- Location
- Birmingham
- Reviewing
- Virgin Media
- Date
- 2015-09-01
- Comments
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Virgin are shocking we have had virgin for over 6 years and we are moving into a new flat in which they do not service so we cant take them with us they have said it is in your contract that if they dont service the new place then you have to pay off the contract even though they do not service the new place :S i just dont understand how they can even get away with it, if you want shocking snobby customer service then go to virgin if not then SKY is the way forward
- Location
-
- Location
- Fenton
- Reviewing
- Virgin Media
- Date
- 2015-08-31
- Comments
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I find Virgin Media extremely frustrating, every time I want to watch TV I have to phone them up in order for them to send signals to the box. The TV stops working every 2 to 3 days.I am constantly being told different information by there customer service team. I was a customer of SKY in my last property and had no issues what so ever, I would highly recommend using Sky or Talk Talk as your provider as Virgin is not worth the money and grief.
- Location
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- Location
- Brighton
- Reviewing
- Virgin Media
- Date
- 2015-08-29
- Comments
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Worst customer service I have ever experienced and the most unreliable broadband. Will never go with them again and will be leaving them as soon as my contract is up
- Location
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- Location
- Halesowen
- Reviewing
- Virgin Media
- Date
- 2015-08-29
- Comments
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Broad band is ok but when you have a problem there is minimal support. If you have a games console or like to watch films I wouldn't bother as the service is just to unreliable.Trying to complain is nearly impossible. I would not recommend .
- Location
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- Location
- Guildford
- Reviewing
- Virgin Media
- Date
- 2015-08-28
- Comments
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This company are misleading in everything they say to you. They sell Virgin as a simplistic thing but the moment you need to contact them after having it installed it is a nightmare to deal with them. We moved house and wanted to take our Virgin contract with us and I was told they will survey the new flat, and call me to confirm an install date etc. Then over a week later I receive a call stating my new property can't have virgin and my contract will be terminated. I also incur a £52 charge for ending my contract early! I didn't really get much choice though. Unimpressed at the lack of help they gave and withholding of information.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.