NOW Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for NOW Broadband.

Recent Customer Ratings for NOW Broadband

  • Satisfaction
    2.4 stars
  • Customer Service
    2.6 stars
  • Speed
    2.5 stars
  • Reliability
    2.4 stars

Based on 300 customer ratings since 2021-12-04 (Show all time ratings)

Visit NOW Broadband   Read our NOW Broadband buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

465 Customer Reviews over 12 pages

  • Reviewer
    Location
    MANCHESTER
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    More like next year TV, my partner and I decided to move over from sky back in late July. We were supposed to go live on 21st august. Was then changed to the 27th fair enough. It's now 11th November NOVEMBER and we are still waiting to go live!! My partner has phoned up several times and been on live chat even more. atleast once a day (sometimes 3-4 times a day on the phone because they hang up half way through most of the time. Have been being told for ages that we will have an update soon or its with open reach blah blah. Was told yesterday that we will be live on the 21st November!! 3 months is absolutely shocking and that's if it even does go live... What an absolute joke my partners been friendly and patient on the phone/live chat all the way through but to me it's unacceptable!
  • Reviewer
    Location
    Glasgow
    Reviewing
    NOW Broadband
    Date
    Comments
    Really unhappy with overall interaction with NowTV. Similar to client below, have been waiting until mid-November for NOWTV to activate broadband. First of all the box got lost and not delivered and then they refused to send another box out. Finally they sent another box out and then the broadband did not go live as they promised. Definitely doesn't live to the name of "NOW,", maybe they should call it "DELAY TV." In addition, their complaints procedure is appalling, no one will formally respond to your complaints - only the agent on the other end of the phone.
  • Reviewer
    Location
    Glasgow
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    My wifi didn't go on fir the first day when it was supposed to go on so i called the customer service and they quickly pass me on to relevant team and send an engineer in a day. The engineer work very hard for hours to fix the problem and in the end he manages to produce a very satisfying result.
  • Reviewer
    Location
    Southeast of England
    Reviewing
    NOW Broadband
    Date
    Comments
    After two years of a decent service, my internet speeds began to deteriorate from around mid-2020. By autumn 2020 it's unbearably slow, so I call NOWTV to complain. And what do they do: blame me for 'too many devices connected'. I have had exactly the same number of devices connected to my router the whole two years with no problems at all, and three-quarters of devices on my network are passive switches and sensors. Time to find a new provider; the £2-3 extra cost elsewhere will absolutely be worth it.
  • Reviewer
    Location
    london
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    took this out after moving from talktalk and I couldn't be happier been with them 3 years,. customer service great and staff are always friendly, they offer me a great offer every year and send me out an email reminder about a month before my contract expires. speed has always been fine never had any real issues with . no idea why the reviews are so bad would highly recommend
  • Reviewer
    Location
    Chesterfield
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Highly unreliable broadband with poor service. Worst customer service ever received. Today I called up about a broadband issue. Turns out my hub isn't working, and they aren't going to do anything about it for 5 days. They said my broadband is 'not their problem' and I'm set to lose a week's wages as I can't work from home now. This last happened 3 months ago when I couldn't work for a week. They offered me a tenner as compensation....
  • Reviewer
    Location
    Uk
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible internet. Slow and constantly drops so you can't play online games. Their router also obly has 2 ethernwt slots instead of the usual three so I had to chose between my linkstation or my security system. Customer service refuses to help.
  • Reviewer
    Location
    Manchester
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I had Now fibre broadband installed around 4 weeks ago and have been entirely happy with the service. After initially signing up I received regular email updates, my modem arrived as stated. I was also eligible for a free 6 month Now TV entertainment pass. As I had no existing phone line, a BT Outreach engineer was required to call to install a complete new one, and to set up my modem. This service was provided completely FREE of charge. Other companies charge around £70. I was able to select my own appointment date and all went smoothly. Speeds are great (around 37 Mbps) and so far, connection hasn’t dropped at all. The cost is £25 a month. Would recommend.
  • Reviewer
    Location
    Staffordshire
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely shocking. Do not purchase broadband from this provider, I am paying £28.99 a month for fibre broadband and I am getting a download speed of 5mbs. It is supposed to be guaranteed 55mbs.
    No one is interested in my concern, I am waiting for a phone call back from a manager. I was told A new router was on the way out to me only to find the customer service team did not order it. Stay away from NOWBROADBAND. They are a scam
  • Reviewer
    Location
    Birmingham
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Why did I not find this site before? Changed to Now received the hub and was told services would start on 15/11. No joy so called them on 16/11 and they arranged Openreach for 17/11. OR guy came parked outside nextdoor No 11, ours is No 9. Called him and he said the order was for No 11 but had our name on the order. He came in checked it all then back to van and called his office, back again and said he would change plate then go to green box to do connections. Got it all working then guy from No 11 came round and said to OR guy that his line had been dead since Sunday the same as ours. Guy called his office checked line the days there was nothing he could do at that time. BT said No 11 would have to sign for another 24 mth contact? On 20/11 I got an email from Now saying I had asked for the contract to be cancelled as we were moving out, three days after the set up? Told them no I did not want to cancel they said they would sort it. I called Now on 02/12 about the crackling on the phone to be told I read being cut off as another provider wanted the line, obviously BT for No 11. NOW have stated it is their fault as they sent the OR guy to the wrong house which then must mean that OR connected two lines on the 14/11. Chasing round since 02/12 and totally useless. NOW and BT have said that our number of 40 years has gone, rubbish but too long a story, and idiot at NOW said that our number has always been registered at No 11?? So we have been paying their bills for 40 years, don't think so. I blame NOW for getting the house number wrong and Openreach for disconnecting two lines instead of one. Nobody is accepting blame except for NOW in a fashion as they have stated no compensation and will only charge me for the 14 days I was live!! Well aren't they stars looks like small claims court. Any advice gratefully welcomed.
  • Reviewer
    Location
    Enfield
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Truly poor service as I ordered the broadband only package. The router drops aout and reboots numerous times a day and I have yet to watch anything where it does not buffer. Bought a wifi booster to cover the 6 paces from the router to my laptop and yes you guessed it same problem. Spoke for two hours yesterday to customer service who had me dismantling the sockets on the wall and of course it dropped out again and spoke to 3 different polite people but ended up back where I started. I tether this laptop to my phone so I can write this review as I know the router will drop out before I have finished. I guess you should not get your expectations too high when you buy a package from nowtv and I truly wish I was one of the customers who everything works for...but I see they are few. Pay the extra and go to another company as this is the bottom end of the market for a product. Shame
  • Reviewer
    Location
    Greater Glasgow
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      1 star
    Comments
    I'm getting good speeds when it works but it keeps dropping around 7 - 8 times a day. Engineers have been out at least 6 times and I've phoned at least 20 but everything is a temporary fix. Sky use the same router and people have the same problems. I know it's the router but they don't want to accept it not to mention the signal only reaches one room. Definitely avoid now broadband, get BT who can offer the same speed but they have the best routers, that's who I'll go with once my contract is up
  • Reviewer
    Location
    Bristol
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Probably the worst experience I've had with an internet provider. I normally avoid cheap deals with bad reviews but took a gamble this time, I wish I hadnt. We have had poor service since the start of contract and when contacting customer service, they tell us that they are providing the minimum contract speeds so nothng they can do, even if we are not receiving those speeds. My partner and I both need internet for home working currently, but we cannot both access at the same time. This has caused all sorts of problems for viedo conferencing, but NowTV are not inerested and when contacted, they again said its not their problem. Avoid at all costs!!!
  • Reviewer
    Location
    Hastings
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I am not even connected to now Broadband yet and they can't explain why the order is not being completed,I ordered on the 8th of july 2021 and they took over my line on the 26th but i still have no hub or start date, when i tried to cancel the order they said they need 72 hours and have to pass it over to a manager to confirm the cancellation??? This is a worse company than Italk avoid at all cost.
  • Reviewer
    Location
    Hammersmith
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Been trying to switch from BT Hyperoptic Broadband to Now.

    Firstly entering my postcode does work for Now despite being here almost 2 years.

    Then tried to call the number to switch that way but first 2 attempts gave a we are currently very busy and a disconnect.

    Just tried for the third time and after waiting for an agent for 15 mins I hung up and looked at this website, they really dont appear to be a good supplier. Just told me to go to the website and use help/live chat.

    if that is how they treat new business it doesnt look good for existing customer.

    You would think they would ring back when they have some customer service reps after asking for my mobile number.

    I suppose you get what you pay for with a cheap Broadband supplier.
  • Reviewer
    Location
    Dover
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    As so many others have said constantly losing connection. It is driving me mad and I wish I'd never signed up to it.
  • Reviewer
    Location
    South Yorkshire
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst internet I’ve used. I REPEAT the worst… Can’t even do anything for 5 minutes and it starts crashing upon me, would definitely not recommend. I’ve been with these for 2 month and I’ve had to reboot internet over well 20 times , this should run at 70mbps apparently but it’s been on 8mbps for me ever since it got set up.
  • Reviewer
    Location
    Morley
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Overall i'm very very happy with NOWTV Broadband, not a single issue as far as speed is concerned. Great customer service, although I had to knock them down one star as their technical knowledge is lacking and it took two tries for them to understand my enquiry. (explained below)
    The second issue is the Router for WIFI range is not strong. I have most of my house CAT 5 cabled up, however mobile phones cannot be cabled and as such I was receiving only between 1/4 to 1/2 signal quality on wifi when upstairs-with it actually dropping out on occasion.
  • Reviewer
    Location
    Manchester
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    They decided that my “offer” was over and took an additional £50 out of my account.
    How is this even legal?
    I had straightforward broadband, there was no offer.
    Please do not use this company, I am struggling to get anywhere to recover my money, I will be reporting them to consumer ombudsman.
  • Reviewer
    Location
    Scotland
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Very unreliable over a period of a year. Despite boasting speeds of up to 60Mb it struggles to handle two smartphones running at the same time. Avoid.
  • Reviewer
    Location
    Aylesbury
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    I changed provider because of the terrible customer service from my previous provider. NOW broadband are definitely better customer service wise but when streaming TV or music the broadband constantly drops out for seconds only but causes buffering, which was not a problem with previous supplier
  • Reviewer
    Location
    Dorset
    Reviewing
    NOW Broadband
    Date
    Comments
    I don't have any broadband and have been relying on my 02 data and was just thinking about using now broadband, after reading the reviews there is not a chance in hell, can someone advise me on a good broadband provider reasonably priced.
  • Reviewer
    Location
    High Legh
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Swapped from Plusnet 6 months ago, easy to set up and speeds have improved.
    Better 5Ghz signal than previous one.
    Router seems reliable.
    Very pleased with package deal, £25 fibre + all calls.
    Website clearly laid out & simple to navigate. Router page allows easy configuration which suits me. Some suppliers routers restrict settings.
    Highly recommended.
  • Reviewer
    Location
    Kent
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Ordered Nowtv broadband to replace Sky. Was not told it cannot replace Sky because Sky provide a 4 ethernet connection hub but Nowtv only provide a 2 ethernet connection hub. So broadband being cut off today, I have to choose to lose 2 devices, Digital TV, Nowtv, Sky or Computer. I really could have used a little information/warning before ordering, that their hub was a really basic model and not compatible with the service they are replacing
  • Reviewer
    Location
    rugby
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Not able to supply the speed they have been charging me for.very poor service
  • Reviewer
    Location
    Blackpool
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely awful been waiting for broadband for two months and I’ve had several issues with open reach engineer which always comes down to bad communication from nowtv side! Avoid at all costs it isn’t worth it. Pay a bit more and go for someone reputable
  • Reviewer
    Location
    Edinburgh
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    ***DO NOT USE NOW TV BROADBAND - DO NOT BUY IT***

    Poor, poor, poor all round. Read all the reviews they are true:

    -Tell you that you are connected and are not.
    -Poor help line help.
    - Dishonest phone line operators.
    - Poor chat connections help.

    They take money from you even though you have no service - cowboys.

    AVOID AVOID AVOID
  • Reviewer
    Location
    Adamson
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have been with Now Broadband for several months now. Having moved my service from Vodafone. What caught my eye was the price, plus I already had Now TV and had no issues at all.

    Sign up and install was easy. The transfer of service was quick and smooth. However having said that, there was a broadband fault the day that I was due to transfer service. Luckily I had topped up my data sim to unlimited and was still able to use the net via Wifi Hot Spot.

    Since then I have had no problems with the company themselves. But since changing from Vodafone to Now Broadband I have been receiving countless "cold calls" I have no idea how this has happened? As my number is ex - directory.

    But recently I have noticed that things are stuttering such as YouTube, Facebook and Google Search. The connection drops out all the time for seconds at a time but it's continuously doing it. I have checked the speeds and I'm getting 18.2mg to 1.5mg so there shouldn't be any issues but there are.

    On the whole, I am happy with the service just not with the dropouts. I've only contacted Customer Service twice. And they were helpful and friendly, the wait time was I think about 10 to 15 mins.
  • Reviewer
    Location
    Manchester
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Promised me min 32mbs out of 36mbs. In the initial 14 days i have eceived 35-36mbs. After that the nightmare started. I am now getting 10mbs in average with bad periods of less than 5mbs. All they say is they can't do anything about it.
  • Reviewer
    Location
    Dundee
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I have been a customer of Now Broadband for a couple of years now. Besides there being a couple of local faults, I have not had any problems with service. Although having said that the signal can be rather slow at peak times.

    After my initial contract was up I renewed but phoned and got a far better deal than I was quoted online. I pay £17.99 a month for standard broadband. Should have been £25.

    My only criticism is of the modem it's self, it only has two Ethernet ports.
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    No internet/phone line since 19th July. Engineers could not be bothered to fix the fault. 16 days later still not fixed. Asked for manager three separate times. No call. No idea if it when this will be fixed. Paying for Sky Sports, Movies and Entertainment to name but a few. No service. No Netflix. Had to cancel three subscription channels. Engineers haven't reviewed the situation since 26th August. Umpteen calls resulted in nothing being done.
  • Reviewer
    Location
    Stevenage
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Ordered broadband kit in November but never received.
    Called them in December to notify that kit not received yet, new one sent out.
    Never received any router still charged since November.
    When I called to notify that I didn’t received the kit no refund offered.
    Had to cancel after 4 months paid without being able to use the service at all.
  • Reviewer
    Location
    London
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I signed up NOW TV Broadband for £18 pm with 6months entertainment pass, but they took my payment card I asked them I don’t want to put in auto renew so why you holding my card details they didn’t remove my card detail
    Then I had a look at this page as disastrous experiences with them so I decided to cancel , I called them but they never pickup the phone even after 55 mins so I hanged up I speak to their chat ppl they didn’t responded , so finally I had to contact my previous supplier and stop being taking me away by this ppl and they immediately stopped since I was under cooling off period
    Now tv had to cancel
    I’m happy I’m not with this NOW and never in future
  • Reviewer
    Location
    london
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    have never had any issues with the broadband team are always very helpful and always offer me a new offer every time my contract ends, competitive prices and great customer services
  • Reviewer
    Location
    Chapel En Le Frith
    Reviewing
    NOW Broadband
    Date
    Comments
    Now Broadband have a UK based call centre and without any hesitation it is the worst possible customer care I have ever received!
    I perception is the staff must receive about an hours training before reeking havoc on the public.
    I ordered my Broadband on 28th September and after many many cockups and untruths from Now looks like it maybe the middle of November.
    No-one reads the engineers reports so nothing is acted upon, it is totally reliant on you to call before they will do anything.
    You can speak to 3 different staff and you will receive 3 different conclusions. In fact the only thing they all manage to do is keep adding on delay times, then quoting some procedure.
    They openly criticize other departments within NOW, the managers need to learn to speak to people on the phone as so far I am waiting for callbacks from several and its been over a week.
    If I could get out of this and go with someone else without causing further delay I would.
    I strongly recommend paying 2 or 3 pounds more a month with some of the other providers as 5hrs of phone calls is not worth it.
    AVOID AT ALL COSTS
  • Reviewer
    Location
    Chesterfield
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Ordered NOW Broadband to replace unreliable Virgin Media for work, and at £20 a month, no contract, and included calls, it was good value.

    Everything was activated the evening before, not a single hitch, not a single issue, and reliable 75 Mbps download, what's not to like? Better if customer service was available online not just by phone, and a hub with better range would be good, but at this price it's cool.
  • Reviewer
    Location
    Ormskirk
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Only been live with them for 3 days, wifi router extremely weak, cannot reach (poor signal) the back of the house. router is installed in exactly the same position as the old EE one. Worst thing is there is nowhere to report this to, and no contact number, just irrelevant FAQs. There's even direct line of sight from the router to the back of the house! Really disappointed- beware unless you live in a bedsit!
  • Reviewer
    Location
    Bury
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Signed up to change from sky to now tv for my broadband and landline at the start of August. Was given a date at the end of August that the swap would happen but didn’t receive a router and my sky kept working. Rang to find out what was happening and was told my order had a problem and had been cancelled. No communication to let me know this. I was then told they would be able to swap on the 16th September but I would loose my landline number so against my better judgment I carried on with my order. Router arrived but nothing happened on the 16th so I rang to cancel everything a spoke to a very rude guy who cancelled the order. Spoke to sky to tell them I wasn’t changing suppliers but was told nowtv had put a stop order on my line with open reach which they couldn’t stop. Spent several hours on the phone trying to sort it out since and the tonight my broadband and landline has gone off. Spoke to sky and open reach has disconnected it because now tv haven’t cancelled the stop. So now I’m left with no broadband and no phone and sky have told me they won’t be able to reconnect me for at least 14 days which is a problem as I work from home. The whole experience has been farcical and has left me out of pocket paying more for my broadband than my new deal would have cost. Sky have tried to help but now tv have been useless. Avoid them!
  • Reviewer
    Location
    Fishlake S/Yorkshire
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    keep away from this crap provider, there is no way of contacting them when you have a problem, I have been flooded and have problems connecting to broadband and I have no phone, the only thing that came into contact with any water was the Open Reach box (another crap firm), can;t speak to anyone here either, on their information page it said contact your service provider and they will inform Openreach, so hack to square can't contact NowTv. it's time Ofcom got a grip on these companies who cannot be contacted by their paying customers.
  • Reviewer
    Location
    Bath
    Reviewing
    NOW Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Dire customer support. Often left on hold for up to 20 minutes only for them to take you off hold to tell you that they can't help and end the call. The other tactic is to disconnect the call whilst "transferring" you. I have cancelled within the first week of my contract after they messed up my broadband order and I couldn't get a straight answer on how it can be resolved from anyone.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.