Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    3 stars
  • Customer Service
    3.2 stars
  • Speed
    2.7 stars
  • Reliability
    2.9 stars

Based on 2872 customer ratings since 2021-05-17 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2,048 Customer Reviews over 52 pages

  • Reviewer
    Location
    Croydon
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Very pathetic service provided for home move. They do not understand what the problem is and constantly send an engineer who says that it’s not his job to do. Customer service people also do not have any clue. One and half month completed from the time home move service has been initiated, still problem is not resolved..
  • Reviewer
    Location
    9 Churchill Place Brooke
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Poor signal at times no Connection
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Very disappointing experience with Sky Broadband, took them two weeks to move our broadband into the new location. In the end they said it would be quicker to close our account and set up a new one, which we did only to be told we can no longer have the promised deal.
  • Reviewer
    Location
    Biggin hill
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    So was with talk talk but went over to sky, absolutely rubbish...slow,drops out constantly....cant even watch Netfliz.... absolutely rubbish internet
  • Reviewer
    Location
    Blackpool
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Seriously 2016 and its rubbish! Not really the speed although it's not great but it's doesn't always work. Regularly it's not picking up. I feel unless you pay over the top fees for fibre optic (although ppl have said that's rubbish too) you get the broadband speed and reliability as the 1990s dial up connection. Disappointed with Sky as a whole and I'm leaving soon as my contract is up.
  • Reviewer
    Location
    Ditchling
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      5 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very very disappointing. Especially towards the end of my contract. Certainly I do not recommend
  • Reviewer
    Location
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    It has good speed when it is working but it drops out ALOT. Also, when a family member walks into the hub room, I get a loose connection. I’m quite sure that my family are NOT electric.
  • Reviewer
    Location
    Kingsbury
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Do not know what to say. Customer service from sky is excellent. Ordered tv and Sky Fibre optic unlimited package. Was expecting to get 40mbs. I am lucky to get 2mbs. It is so slow and randomly disconnects. I used to have Virgin broadband - who were fantastic to say the least. 50mbs nearly everyday. Unfortunately they do not provide a service to where I have moved. Stuck for 12 months. Surely they cannot advertise 40mbs and only provide 2mbs?
  • Reviewer
    Location
    Bethnal Green, London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    I was holding high regards for this company but until I noted that I was being ripped off with £10.00 evry month for 2 years on a service that I don’t use ( sky+ subscription) I’ve only sign in for broad band and phone line services when I reniewed my contract again. I was hoping to claim back but they said it’s my fault as I don’t check my bill details.... scum company... grrr and worst is very unrealiable broadband with a lot of time no internet!!!!!
  • Reviewer
    Location
    Basildon
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Drops out all the time and only average 3mb on speed tests and ment to be 17. Only good point was that it was free for a year
  • Reviewer
    Location
    lancaster
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    the worst broadband service I have ever had, even if I go to the back door iv no internet, go out again no internet. Keep getting message at top of my mobile saying connecting, then not connected I wouldn't go with them if I were you. STAY AWAY
  • Reviewer
    Location
    Bedford
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      5 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If only their products were as good as their customer service. I cant even watch anything in HD it will lag or freeze, for a modern day broadband company wth is this? When contacted Sky about it, they said apparently I'm on the lowest broadband package and it was not fibre, what a poor excuse as this is the broadband they advertise to be 'super fast broadband' that comes with the tv package. Never the less I upgraded, now I am paying a lot more and on fibre, my internet speed is 0.49mbps download speed and I am in a brand new 18 months contract. They made me go into a new contract paying a lot more than the previous one only for it to go up to 0.49mbps download speed? & I still cannot watch anything in HD. How can they do this to their customers is beyond me.
  • Reviewer
    Location
    Macclesfield
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I've had Sky fibre max for 2 years now and it's got progressively slower over that time.
    My Q Hub always shows a 80/20 connection but speeds have dropped from 74mb/s down to 40mb/s.
    No real explanation from Sky for the slow down (I'm connected via 1gb/s ethernet cable to router to a i7 6 core laptop).
    Plus I'm paying £33 per month for somthing new customer can get for £27.
    Best offer they have for existing customers is £30.
    Sky show no interest in customers if they have problems to raise.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky get their competitor to install a phone line, BT as as a result use the existing 20+ year old cat 5 to pass "sky fiber" down from the distribution box, instead of 40mb for £37 you get 5-9mbps, slower than mobile broadband.

    Will move to virgin, 50mb+ for £30
  • Reviewer
    Location
    Kingston
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    Comments
    Installation time was 8am - 1pm, engineer hasn’t arrived. sky can not reach the engineer bcz engineer is from open reach. Sky suggests to wait until 6pm (time now 4:00pm)and book for another appointment. shame
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      2 stars
    Comments
    Rubbish all together speed just north to zero, erratic and fluctuates especially when you need most. has been better in the past. is it overwhelmed capacity
  • Reviewer
    Location
    Durham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    I wanted to change from sky to another service provider as I've done many times in the past with various companies, never have I had such an ordeal like I have trying to leave sky.
    They blocked the transfer twice, then I was going to be left without service after advice from a few under trained sky staff I'm a month further down the road and on my 3rd tranger date. The other day they blocked my services when I rang they said I hadn't paid my bill. I informed them I'm aware, I canceled DD and was waiting for my final bill once transfer was complete. No that's not how it works now I have to pay up front for the service we would of provided if you hadn't left us I refused and paid up to final day and requested they bill me if it's delayed they were happy with that crazy notion. Now I find myself without a service not once in 3 years has there been a technical issue but now there is im no Internet they can't fix coz I'm leaving
    Totally full of it!!!!
  • Reviewer
    Location
    Rotherham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Living near the exchange one would expect the broadband speed to be good, the fastest broadband speed we get is way below the national average and ranges from 1.7 to 2.3 mb
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Worst customer service that I have every experienced in having internet connection for 20 years. Signed up for broadband, telephone and TV package. Was not happy with the quality of the TV package so after a year gave notice that I wanted to cancel the TV service and move the broadband & telephone to another provider. One month later Sky maliciously cancelled everything. Lost broadband & telephone for 2 weeks and a distinctive telephone number that I had for 15 years. I repeatidly stated to Sky representatives that I did not want to loose internet or telephone services when I gave notice and 2 weeks prior to disconnection when the new telecom provider stated that Sky were intending to disconnect the line. Sky just went ahead anyway. This is vindictive behaviour and borders on the criminal activity. Woke up on a Sunday morning to no telephone and broadband service. All Sky would offer was to sign me up to a new package (with a new telephone number). This was after 3 hours of mobile telephone calls. Please please please do not let anyone go through this experience. AVOID SKY AT ALL COSTS!! You will regret going with this service
  • Reviewer
    Location
    Skelmersdale
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      2 stars
    Comments
    Had no service for almost a week for 12 hours every day, had engineer visits cancelled because. They're. "not needed" with no other reason given even though I still have the problem and nothings been done to fix it... Constantly given the run around. This is actually awful service. The staff lie to you to try and make you stay and not CANCEL.DONT GO WITH SKY.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    Comments
    Have had Sky broadband for 12 hours now and I am extremely disappointed with inapproachability. I was with AOL TalkTalk, they activted My broadband disconnected telephone and there is nothing I can do – cannot contact them, their live chat line advisor left without a ward- they are shy of giving their email address
  • Reviewer
    Location
    inverkeithing
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    only getting average of 10 mb/s was promised 12 to 17
  • Reviewer
    Location
    PORTSMOUTH
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      2 stars
    Comments
    Five visits still not working its a total loss avoid don't waste your money
  • Reviewer
    Location
    GLASGOW
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    No help line after 20:00
  • Reviewer
    Location
    Ft. Pierce
    Reviewing
    Sky
    Date
    Ratings
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    This company is the worst, poor service, if you call with a problem your left 9n hold for 20 min. Or more. Dont ever give them you debit card number they just take money out of your account without permission and then wont givebit back, make excuse why they took it. Sent 5hem hack thier equiptment and cancled service, had phone, tv and broadband, never use them again and if you need anyone do not use skym piss poor service and 5heir crooks
  • Reviewer
    Location
    Dunfermline
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Fibre service is not as fast as advertised. Service is very inconsistent and sky routers notoriously bad for signal and interference.
    Since moved to a different provider, supposedly the same spec as sky broadband, but way faster and never once disconnected yet.

    My opinion, Sky are using their name to push an amateur and decidedly rubbish internet service.
    Will not be back. Ever..
  • Reviewer
    Location
    IP270NW
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      5 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Not very good speed
  • Reviewer
    Location
    Swindon
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    The broadband speed is very slow and the reliability is poor
    When you are using the Internet it often switches off(on my
    iPad) The download speed on tv programmers is very slow ,
    Sometimes it takes overnight to download a programme.
    Trying to get through to Sky on the phone,where you should
    be able to speak to a human being is a trial in itself.
  • Reviewer
    Location
    Devon
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      2 stars
    Comments
    Utter rubbish.

    Took ages to be set up and running. WiFi had a poor range and kept cutting out, kept having to restart the router.

    Moved house, asked for Sky to move with us. They took 2 weeks to connect - which failed, then told me they need to cancel it which would take 10 days, and another 2 weeks to restart my order.

    I told them I work from home and NEED internet. They had nothing to say.

    I cancelled it entirely and went with Virgin who connected me within 72 hours.

    On my 5th week from moving house, Sky email me with a bill and tell me my broadband is up and running. Even though I cancelled it. They then emailed me and told me they sent a cancellation email by mistake - I didn't receive a cancellation email.

    I then went on holiday - Sky said my phone would be fine to work abroad. It wasn't. Not for 48 hours.

    Upon my return home, my account still has active broadband and a bill to pay. I've had to get in touch about 7 times in the last 48 hours to try and get to the bottom of this, being transferred all over the place to different people, explaining everything over and over again. Getting nowhere.

    Avoid. Utterly useless. Poor service. Terrible customer support. Rubbish WiFi. Slow, useless, pointless. Go with Virgin instead.
  • Reviewer
    Location
    Leeds
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    Comments
    Been a sky customer for 15 years pay £130 a month, we have multi room which crashes all the time slow internet even though they sent a new hub internet still slow ,tablets loose connection if you go into a room other than where the hub is ,customer service has always been crap !funny though if you want to up grade they pick your call up in the first second!after 15 years we are thinking of changing sky is worse than its ever been!!!
  • Reviewer
    Location
    Reviewing
    Sky
    Date
    Ratings
    • Speed
      2 stars
    Comments
    The least reliable broadband service I’ve used before. Goes down a lot more frequently than any other I’ve used in the past. Once down takes a long time to come back up.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Terrible customer service. Sky disconnected my phone and broadband a month before the agreed date. While admitting it was entirely their mistake, I was offered no solution or compensation for their errors. Extremely frustrating.

    Assuming you never have to deal with the company, the actual broadband is average.
  • Reviewer
    Location
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Absolute shambles, speed reduction all the time, cancelled and went to bt,sky then took an extra months payment from my account phoned them and was told that I had to wait 45 days to get my money back , complete crooks
  • Reviewer
    Location
    Dagenham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      5 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely rubbish broadband. First few months it was excellent but now we can’t watch our favourite programmes without interruptions. Engineer came out but had no answers. I’m planning to change once my contract ends.
  • Reviewer
    Location
    Newcastle upon Tyne
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Doesn't work a lot of the times. Very unreliable
  • Reviewer
    Location
    Surrey
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      5 stars
    Comments
    Never get Sky Broadband ever.

    I've had it twice in my life in 2 separate locations and both been horrible. I'm sure I was promised at least 17mb download but don't even get 1mb.
    At least it's reliably bad.

    UP YOUR GAME SKY.
    Getting Virgin when I move. Great experiences with them.
  • Reviewer
    Location
    medway kent
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    I am afraid that the broadband quoted minimum speed of 2mbs is not achievable at my location and I regularly only get less than 1mbs.
  • Reviewer
    Location
    Shrewsbury
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    Just upgraded to fibre max, and the speed is no where near the estimated. A little bit off, fair enough, but not even close (about half the speed). Tried using the text support - quite ironic that the initial response is along the lines of 'so you can get on with your day', what they dont tell you is everytime you get passed to someone else, you have to start from scratch....if it goes into another day, you have to start from scratch.....even worse when they say they'll get back to you and dont...when you raise that they didn't get back, they say there system can see a message was sent....a message asking you to rate satisfaction is not the same as an actual response. During one of the conversations, when they found that an Xbox was connected to broadband, the adviser mentioned that downloads speeds are often restricted by Microsoft....I wasn't commenting on speed on there, so really dont see the relevance here. I'm looking to move as I'm in cooling off period soon, and would not recommend
  • Reviewer
    Location
    Cardiff East
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Considering that Sky has an 11MBPS average speed in our area, we are extremely disappointed to only be getting 3.5MBPS especially in this age of technology, for a package that is "up to 24MBPS" it is suprising to see such inferior connectivity in the city. We are currently seeking alternative companies + speeds.
  • Reviewer
    Location
    Wakefield
    Reviewing
    Sky
    Date
    Ratings
    • Speed
      2 stars
    Comments
    Having problems with my ping ,mbs is good but Ping is 151 to 300 paying for fibre unlimited ,tried to complain but got nowhere ,they don't care about ping ,still have copper cable from the 1970 running into house have been told that they are optic fibre wtf,asked to send engineer out but they wouldn't ,Payed for a data company to check my lines,they told me they were copper as I thought,rang back and told Sky,but if you don't work for sky your wrong they told me. Can't cancel stuck with this crap for another 10 month , this is the second time I've been with sky in 10 years both times have been useless , why did I leave virgin,,,,

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.