Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    3.1 stars
  • Customer Service
    3.2 stars
  • Speed
    2.7 stars
  • Reliability
    2.9 stars

Based on 2216 customer ratings since 2021-08-07 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2,061 Customer Reviews over 52 pages

  • Reviewer
    Location
    Northern Ireland
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Happy enough eventually. It just depends who you are put through. Casey had shown herself as professional. my price for same package went surprisingly down. and the speed is acceptable.
  • Reviewer
    Location
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      4 stars
    Comments
    Wifi has been awful recently, always get lag when playing games even with second highest wifi speed. So unreliable it’s a joke. Even have to use 4G !
  • Reviewer
    Location
    carlisle
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    good service overall seems speedy enuff and no major connection problems....only gripe is the email service...keep getting requests for username and passwords and it gets very annoying....sky told me its rare but it happens all the time with me....but going to sky.com/unlock and follwing thru that page usually sorts it out...apparantly its something to do with skymail being supplied by google....gets annoying tho that they cant seem to sort it....heyho
  • Reviewer
    Location
    Colchester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    Since coming over to sky from talktalk it's been like night and day, I've gone from having no internet to full service back (after being told it was my line that was faukty by TT) customer service was friendly and helped me out. My only gripe was that I ordered sky Q after being told my property was compatible only to be good after 4 weeks on the install day that I couldn't have it, I then downgraded to sky + but as I was a returning customer from the past they weren't going to send a sky + box first of all. After a bit of negotiatiating they offered to send one for a small fee, however the 2nd hand market is flooded with them so I managed to get one off eBay for a tenner. Anyway I'm happy and I don't care if my prices rise slightky this year I'd rather pay more then go back to what I had (or didn't have)
  • Reviewer
    Location
    Peterborough
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Got Sky Fibre broadband after years and years with BT. Signed an 18month deal At £27 per month a great deal. After 2 months got a notification that the price was going up by £2 per month. Not a lot I know but niggled me as I thought I had a fixed contract. Rang Sky to be told that I had a deal for £16.99 off the normal price and it remains the same but the normal price had gone up. So when you see an advertised rate for a fixed contract don’t believe. I, check the small print. in a fit of pique I cancelled sky cinema and was advised that sports would be increased as it was part of the same package so cancelled that as well.So Sky will get their £2 increase but have lost over £30 a month due to their sneaky tactics
  • Reviewer
    Location
    gwynedd
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    I am currently looking for a cheaper deal with broadband.
    I cant however fault SKY, never any issues with my fibre broadband, I get 38Mb when hardwired to the router, something I think other users ( who complain ) don't actually do. they probably base their experience on doing a speed test via Wifi, not a good test. SKY are also open to negotiation when it comes to them possibly loosing your business.
  • Reviewer
    Location
    Durham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Been with SKY for over 3 years and been pretty much problem free. Had one weekend with problem with the network but other than that very reliable.
  • Reviewer
    Location
    Edinbrugh
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    So far so great! We've had sky broadband for almost a year now. Very reliable. If it goes out you just need to wait a few seconds or disconnect and reconnect right away and it will perfect. Customer service has been great. They've been really nice, answered all our questions and when we had a problem they were very reassuring and sorted the problem right away. Not perfect but pretty close!
  • Reviewer
    Location
    Marlow
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I am most impressed with Mickey from OpenReach who sorted out a mess today 21 March done by another engineer (not OpenReach)
    He was dedicated coming twice (it getting late the first day) and sorted everything my wife were expecting
    Tony
  • Reviewer
    Location
    East Sussex
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      5 stars
    Comments
    Have been with Sky BB now for about 12 months, generally happy with it. I was with Sky before, went over to Plusnet, but then decided to try Sky again. As I say, I'm on the standard "unlimited" broadband package, supposed to be getting 17mb connection, Sky's speed tests tell me I'm gettin 14, others tell me I'm getting 11! Have just upgraded to Fibre unlimited, due to go live on 12th Jan. Fingers crossed
  • Reviewer
    Location
    Manchester
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      4 stars
    Comments
    I would review this via my wifi but once again the Internet is not working - but hey I've only got another week left then my contract is finished - sky is appalling DO NOT HAVE IT! !!!!
  • Reviewer
    Location
    Whitstable
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      2 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Having been with demon for a number of years ,the max speed was 1.5 meg then they put on a download cap , so decided to change to sky unlimited , have to say its very cheap compared with demon and is truly unlimited , they stated a speed up to 3 meg ,from day one got 4meg and just recently the speed has increased to 5.5meg , so a very happy bunny .The supplied modem/router is not very good , the wireless signal is very poor , so now using a different modem/router.
    The tech help is very patchy and l only call them as as last resort.
  • Reviewer
    Location
    United kingdom
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    I have been a customer with sky on/off for around 14 years(since 2006). They were one of the first providers to take advantage of the LLU which Ofcom forced BT into. At the time they offered the best price for the speed. They provided a decent router(it is still worth a few bob). In those days I had a fairly good experience, I then left for O2, only for them to be brought out by Sky and having to move onto the FTTC service at a very good price back in 2013. I think after 2 years I moved away before returning to them at the backend of 2019. My past experience is was largely very good, they were responsive and the speeds and reliability were good.

    The current service I have with them is the upto 80mbps. Speedwise it is pretty poor at the moment, currently synced at 34mbps when the line had been running at 60mbps in the years between 2013 and 2016. Of course this isn't really sky's fault more openreach and most the troubles have started with the rollout of FTTP. Despite the increase in WFH the connection has been OK and not caused me to many issues. I have even come to realise that 30mbps is actually more than enough, if anything upload is way more important to me.
    Another positive about sky is the lack of real traffic shaping and traffic control. During a short stint with SSE(daisy networks) I found lots of ports blocked and a range of controls. Nothing of the sort with Sky. While Sync speed to the exchange is an issue, their actual network performs very well, they appear to have lots of capacity on their backbone and I have always achieved download speeds at sync speed(uploading server permitting).

    Over the years support has been pretty good to be fair, the call wait times are not too bad compared to other suppliers. In the early days they were reluctant to send out BT engineers when there were faults however in recent years they have been a lot better. For my speed issue, without contacting them they did send an engineer out, by surprise may I add. They did resolve the speed issue at the time however after a few weeks the line has begun to deteriorate again. Nothing has been done as of yet and neither have I contacted them.

    I have always been a TV customer with sky therefore I have benefited from very good prices compared to the rest of the market. I found the best deal ever was offered to me by them directly for FTTC back in 2013 at a lower price than ADSL2+ at the time, which was market leading. For the overall service I dont think many suppliers can actually beat them.
  • Reviewer
    Location
    East Sussex
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Very good and reliable connection. Always connected, always above 12mb upload. To all the moaners, try changing a few simple settings on your router, and in particular the channel number- don't use the same as your neighbours!
  • Reviewer
    Location
    Brighton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Had Sky broadband for four years. No issues with reliability or speed. Good deal as well
  • Reviewer
    Location
    Surrey
    Reviewing
    Sky
    Date
    Ratings
    • Speed
      4 stars
    Comments
    Sky broadband is totally appalling. The latest saga in the never ending problems with our broadband is intermittent connection dropping off -if lucky 2 times an hour, if not every 5-15 minutes - it's fustrating beyond belief.

    Their customer services are completely unhelpful too. I've just spent an hour and a half listening to scripted rubbish. And my internet still isn't working. Which is a shame because when it is working (not as often as it should!) it give pretty fast speeds. But that fact is futile if you can't get any service in the first place!

    The TV is good, but after being with sky for 10 years+ now, switching the Internet was the worse thing I've every done. We are self employed here and the Internet is utterly vital to us getting anything done. Am DEFINATELY cancelling and looking elsewhere.

    Wouldn't recommend Sky Broadband to my worse enemy.
  • Reviewer
    Location
    Corby
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    First the bad: The router isnt great. but you can invest in a better router or in WAPs to fix that.

    The pricing. Its not cheap and if you invest in sky cinema there are still a bunch of films on sky store that you have to pay more for.

    The good: Customer service has always been fine. Never unhelpful... but not ground breaking either. I've always been able to get help where I've needed it.

    The BB is decent though. My work computer is hard wired into the router and I never have any issues at all, I stream movies in HD on the tv (2 tvs at the same time).
  • Reviewer
    Location
    Tunbridge Wells
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Made switch from BT to Sky 3 years ago and upgraded to Sky Q 12 months ago. Get 40Mbps speed reliably and good service from Sky. Expert installation of Sky Q with new hub/router, 2 day response to Replace Sky Q box. Negotiated reduced cost for broadband connection. Can’t complain like the others.
  • Reviewer
    Location
    Spalding
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I have had Sky broadband for just over twelve months. Have to say, during this time have had little problem with my service, odd occasion I have had to switch the router off and this has solved the problem.
    I rang their Customer Services today. The reason being was my rental increased to the full amount of £7.50 as my 12 months had expired. Also had increases in the telephone charges.
    OK, the call took about 50 minutes and spoke to three people, but it was free. Result as well. Better deal for broadband than I had previously been on. Reduced from £7.50 to £2.50 pm for twelve months. Can't complain with that
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Have been a Sky customer for 5 years, first with TV but latterly without. Have had a few grumbles with them, we had an intermittent fault on the line a year or so ago and it took them a while to track it down and fix it, so for quite a few weeks broadband would just drop out for 5 minutes or an hour for no apparent reason. It was frustrating but to be fair to them they did fix it in the end and at least they called back when they said they would etc.
    Have now switched to another provider to save money and now I see what truly bad service is like I wish I had never left Sky - if I could go straight back I would, please Sky, all is forgiven, take my money, rip me off, just give me phone and internet and be polite about it, I thought in this competitive market those would be a given but actually they aren't.
  • Reviewer
    Location
    Dorking
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    Hello,
    I just moved to new property after being customer with Sky for a year and they have been helpful and cancel my old contract as i was not sure if my new property will be ok for Sky.
    Once i moved called them and within 3 days i got the Hub and next day the engineer to check my line.
    After the internet was activated i struggled to go online but Alex the Bulgarian agent on the phone was bery polite amd explained everything to me so i can understand that it was phone line issue not Sky.
    He advised me someone within 72 hours will fix this and i should have broadband on.
    He kindly ask me if i am aware that the number i dial is chargeable and i said i know.
    I think Sky need more agents like Alex as he was extreamly friendly amd professional in same time.
    I hope this will go directly to him amd he deserve Big Well done and thank you for your help.
    Much appreciated
  • Reviewer
    Location
    Wendover
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    Ive been with Sky for nearly 10 years and was thinking of moving to another provider purely to try and save some money. There are so many bad reviews for ALL the providers i've decided to stay with them as they've never let me down, and the last twice i've called them i've not had to wait longer than a couple of minutes to speak with someone. Always helpful, always pleasant. Maybe a little more expense than some of the comparisons. People are happy to leave bad reviews, thought I'd leave a positive one!
  • Reviewer
    Location
    Auchtertool/Kirkcaldy
    Reviewing
    Sky
    Date
    Ratings
    • Reliability
      4 stars
    Comments
    shockingly slow speeds from this supplier paying a lot of money for 0.7 speed think ill be changing
  • Reviewer
    Location
    ta13xl
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      5 stars
    • Reliability
      3 stars
    Comments
    promised a speed of 2mb!! Connection has been bad for at least 6 weeks with a speed of 0.33!! Has established its self now speed up to 1.77!
  • Reviewer
    Location
    Gloucester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      2 stars
    • Reliability
      4 stars
    Comments
    Overall Sky is good but still expensive. We get broadband speeds of 5 which is pretty poor but their fibre option not available in our area and not sure about the transition to Virgin Media as their customer service seems a lot worse, reminds me of the nightmare we had with Telewest years ago! Overall Sky okay, just wish fibre was available.
    We have full TV and phone package too, only wish we could drop kids TV channels to reduce the costs but that's stitched up with other channels we do want! Very frustrating
  • Reviewer
    Location
    S.W.Cornwall
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      1 star
    • Reliability
      4 stars
    Comments
    My ISP are without a doubt extremely customer orientated & very efficient at dealing with any shortcomings. My only complaint is with BT! In this location, it has been essential to opt for fibre optic as the landlines supporting the service are as layed in the '70s of aluminium. During pressurized times, during the holiday periods below 2Mb was not unusual, whilst when holiday traffic was at a minimum an optimum of slightly over 4Mb was achievable. The annoying factor is that it is imperative to have a fibre connection, be it to the Town Cabinet in order to achieve what some consumers would grade as pultry signal strength at an absolute maximum of 18.5Mb.
  • Reviewer
    Location
    Fife
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Overall I'm happy with Sky, anytime I've had issues the customer service has been awesome! Some people moan about unscrewing master socket... Get over it! every company does it!
    On the whole it's a stable service, occasional drop out and speed is ok. Customer service has always been brilliant and the one time I had issues it was fixed fast.
  • Reviewer
    Location
    Stamford
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I've had no problems with the BB service, although it doesn't work in our back room (a long way from the router). My only gripe is that they put up the prices (the latest hike means I'm looking around for another provider) at least twice a year. There's no reason for it other than greed. Calling them to threaten to leave usually works in getting them to reduce their price, especially when new customers are being offered a better deal.
  • Reviewer
    Location
    Northamptonshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I have been having some issues with my broadband for months now. On previous call was promised a call back which did not happen. My broadband now worse than ever. Phoned again and spoke with a very nice man being SCA58. He called back went promised, done all the checks and I'm nit having an engineer out in just 2 days. He has restored my faith on sky and such a pleasure to speak to and very thorough with alk that he done. This man certainly deserves recognition, and other advisers need to learn from him. Thankyou so much for all your help, you was an absaloute star.
  • Reviewer
    Location
    Dunblane
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    about to leave sky after 20 odd years,i get around 30mb with the fibre unlimited,not bad but I can get better.overall I would say sky are ok and the customer service is good
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I've been with Sky for three years and moved home with them once. In three years I had a few service drops but in general the service has been good and the speed is alright. They are available on the phone. I am happy I've had no issues with it working from home since March.
  • Reviewer
    Location
    mottingham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      4 stars
    Comments
    we were surpose to be getting up to 10mb but since we been on air we are only getting up to 2.6 and we are paying for up to 10mb and we seem to take long time to connect sometimes up to 1hr then goes off after two minutes . thank you
  • Reviewer
    Location
    Portsmouth
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    First of all, I'm not that far from my local exchange cabinet, so I get 41 MB every single time I test my line. However, the customer service side of things isn't great, in fact it's utterly disgusting to say the least. When you have a problem with your bill (mine in this case) and you explain to them in detail exactly what the issue is, they start to over-talk me like I'm some kid who doesn't get what they're trying to tell me, it's like school all over again but with such a rude and insecure attitude inflicted upon me for no reason whatsoever, just because I mentioned I couldn't afford the TV package I was paying for during the duration of my contract, which apparently was £127 to get out of it, which I was willing to pay until they mentioned they'd wave off (in a rude tone) the termination charge on the grounds that I'd be no longer entitled to Sky TV services ever again except for Broadband and Phone, which is absurd, because I was willing to pay the exit fee anyway. Bare in mind, all this was said and done in the "Customer Priority department" which apparently deals with "Abusive customers". All's I can say is, avoid if you're looking for exceptional customer service, for example Plusnet.
  • Reviewer
    Location
    Reviewing
    Sky
    Date
    Ratings
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Absolutely appalled by the customer service. Been with the company 18-19 years had all the stuff and pay over the odds to have it. One month where we have asked for help and they have not even tried to help. Do not recommend.
  • Reviewer
    Location
    Sawbridgeworth
    Reviewing
    Sky
    Date
    Ratings
    • Speed
      5 stars
    • Reliability
      2 stars
    Comments
    When it works its ok but dont think for one moment they will put them selfs out when it dont work, been with them for nearly 2 years now but will be leaving them, had to engerners out over it just going off, keep getting the same old **** told to me snd they think you can just keep having time off work for them to come round and do nothing, dont have sky for your internet if you want internet, thay will just charge you for something that dont work and they cant get to work.
  • Reviewer
    Location
    West Midlands
    Reviewing
    Sky
    Date
    Ratings
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    Awful customer service. About 2 months into a 12 month contract they increased my monthly charges by £5. When I said I wanted to cancel they wouldn't let me cancel my TV subscription (I had signed up to a package deal). Took a further three weeks and over an hour on the phone to cancel everything.

    To top it off as well, the on demand service on the sky box only works about 50% of the time with sky internet.
  • Reviewer
    Location
    Watford
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      5 stars
    • Speed
      2 stars
    • Reliability
      4 stars
    Comments
    We have moved home and it took 3 weeks to provision another line but that might have been BT rather than Sky. When the arrived the broadband did not work. According to the customer service, it was due to the fault on the line. Customer service said that the engineer will come within 5 working days. 45 minutes later, the engineer had fixed the line!!! :-) WELL DONE!!!
  • Reviewer
    Location
    Hemel Hempstead
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      5 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I've had problems, with installation within house and exterior lines. Not sure if any of it is Sky's fault, but they have got OpenReach out for the exterior problems and an engineer for my interior issue and I wouldn't fault their customer service. Expensive and they penalise you for not taking their TV so couldn't recommend.
  • Reviewer
    Location
    birchgrove
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      5 stars
    Comments
    The broadband in my area is terribly slow, can't have more than 1 device working at any one time. Can't download to my sky box and watch things on you tube at same time . Really disappointed
  • Reviewer
    Location
    Ellon
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Very satisfied but getting costly

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.