2,006 Customer Reviews over 51 pages
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- Location
- Teddington
- Reviewing
- Sky
- Date
- 2015-05-30
- Comments
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Speed is a sixth of what other providers are claiming on fibre. Our Fibre connection is provided via BT's network. The speed is really poor at present for some reason of late the fibre speed rarely gets above 20mb
- Location
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- Location
- Bristol
- Reviewing
- Sky
- Date
- 2015-06-01
- Comments
-
To be honest I'm a bit confused by some of the reviews here. We have had problems with our broadband connection and in fact the problem still exists but some of the comments about customer service are surprising to say the least. When I have phoned the advisers there have been nothing but very patient and courteous. We had a long standing problem and as a result we were given six months free! so that can't be that bad can it?
- Location
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- Location
- Cambridge
- Reviewing
- Sky
- Date
- 2015-03-02
- Comments
-
Odd to be so dissatisfied with so many high markings, but Sky are so expensive, why shouldn't their broadband speed be good?
I am disappointed with Sky because they are massively more expensive than (say) BT Vision, and only after I had cancelled my contract did they offer a discount. In fact, before I left, they wanted me to pay £199 to replace a two year old box that had stopped working!
Not only that, but despite having two weeks left to run (two weeks I have paid for I might add) Sky have crippled my broadband speed, and disabled most of the functionality of my Sky+ box.
Nice touch Sky, especially after six years 'together'!
Au revoir.
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2015-03-02
- Comments
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When its connected its all good, the problem is when I'm facetiming or skyping the internet goes dumb. It refuses to work while facetiming and skyping and it goes super slow. At times it stops working and requires to be reset. I love it when it works, I can stream movies and what not. Just wish it could be better at multitasking if you know what i mean?
- Location
-
- Location
- Sherburn in Elmet
- Reviewing
- Sky
- Date
- 2017-12-08
- Comments
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Absolutely terrible customer service. Phoned re call shield so many times only to hang on 30 mins each time. Apparently chat on line is still busy after 1 hour and they do not reply to sms texts at all
- Location
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- Location
- Surrey
- Reviewing
- Sky
- Date
- 2015-09-13
- Comments
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Broadband speed has slowed to 3.3Mb today. It has been slow for a week now. Usually we can achieve 5.5Mb which is about as good as it gets in this area. Standard phone line speed is reckoned at 5.5Mb so we are the slowest around. Not happy. I shall be contacting Sky to see if they are slowing us down
- Location
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- Location
- Torquay
- Reviewing
- Sky
- Date
- 2017-06-27
- Comments
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only had fibre a few days . To early to judge but seems slow. Previous non fibre very poor
- Location
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- Location
- Bedworth
- Reviewing
- Sky
- Date
- 2017-04-17
- Comments
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I was originally with o2 but they shipped all their broadband customers to sky with a deal to keep the same broadband costs for a few years which they did adhere to
It is now £10 for broadband unlimited which is pretty good value and the broadband network is usually fine
My only gripe is that I have to pay an extra £5 for not having sky talk which brings my bill to £15
We are on BT light user and sky cannot beat the BT light user cost for line rental, so I am paying them £5 a month for nothing
I've complained to them and even contacted watchdog who did a feature on it but nothing has changed
- Location
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- Location
- Leyland
- Reviewing
- Sky
- Date
- 2019-08-11
- Comments
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When I changed over to Sky from Talktalk I did think it would at least be the same as before .Disappointed that I cant watch catch up on my IPad or search.very slow in the Kitchen as well. I live in a small bungalow,never had this with Talktalk.Followed the instructions to change channels, no better.
- Location
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- Location
- macclesfield
- Reviewing
- Sky
- Date
- 2017-03-13
- Comments
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I downgraded from virgin to Sky basic broadband package. Despite not being at the price I agreed to Its reliable (but obviously not as fast as Virgins) yet still more than capable of coping with Streaming On Netflix, Amazon and Now tv.
- Location
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- Location
- UK
- Reviewing
- Sky
- Date
- 2015-01-20
- Comments
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Painfully slow and constant disconnections. I've recieved 2 replacement hubs because of persistent wireless failures. I didn't choose this supplier, I was migrated from BeThere which was far better. Phone support is pretty good, I talk to them regularly.
- Location
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- Location
- Rochester
- Reviewing
- Sky
- Date
- 2018-03-11
- Comments
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I chose sky on the price... however, six weeks in and they have already increased the price I pay.....am disgusted have they no shame.....
- Location
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- Location
- dh9 9pd
- Reviewing
- Sky
- Date
- 2018-12-22
- Comments
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Hi i was told fibre was available in my area, and now its apparently not? any reason why?
- Location
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- Location
- Neyland
- Reviewing
- Sky
- Date
- 2017-01-14
- Comments
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Switching was easy, no other contact with customer service. Speed good except afternoons when it often stops. Same as previous 2 ISPs.
Watching video on YouTube stutters due to buffering even when speed test shows 30+ mbs and PC is on ethernet to router.
- Location
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- Location
- Cambuslang
- Reviewing
- Sky
- Date
- 2009-08-31
- Comments
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Very slow download speeds, i'm getting 1Mb most of the time. When I first joined i got 2Mb, that dropped to 1.6Mb and now only 1Mb download for the unlimited broadband package at £15 per month.
- Location
-
- Location
- Dorset
- Reviewing
- Sky
- Date
- 2018-07-29
- Comments
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For a few years Sky is going down worst is broadband getting connection to connect to the internet after hour disconnected it's a day or two get a connection .Have to reset if that doesn't get you connected try wireless button front of Hub might work randomly so I had a connection through Vaio manager one evening for hour or two felt pleased done what I connected to do having paying for unlimited broadband might as well go limited disconnect computer .I was with Sky talk supported the person had to go off show my match for security reasons waited online within half an hour waiting I fell asleep .When I had awaken 8.50 message was left me contact Sky in the morning I look to see the time message was written 8.45 .Next day I will persevere see if I can make a connection might even buy ethernet cable used the cable that was inside box when I received Hub .I would had like to go wireless never always possible last year now vertically impossible .Reset all connections having left every tool disconnected hour or more ,double checked the Sky book of setting instructions pretty much very easy re -connecting telephone ,the hub with leads in hub package and separately connecting to new filter .My phone ,tablets work fine I I'm thinking Windows 7 Premium it's so old not able make certain connection to connect .I have made it on the net about 3days on off fed up days not able acheive set up .Strange after exiting for the night ,next day I was quite exited cos I found myself working on the internet I made it wasn't be .Wonder if I stayed put on the internet 24hrs would've stayed connected .Really stressed out .I couldn't get support from computer companies as no internet connection hadn't ever thought this I know now .Looking forward for your earliest reply .With kind regards
- Location
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- Location
- Oxfordshire
- Reviewing
- Sky
- Date
- 2014-12-07
- Comments
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Overall OK. I moved away from SKY to EE. I regret that because EE is terrible. But Sky was OK. The speed was acceptable and customer service were great! But the broadband would go like twice in a month. That wasn't good but still. It's better than EE
- Location
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- Location
- Solihull
- Reviewing
- Sky
- Date
- 2018-05-26
- Comments
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Horrendous company! My tv, broadband and phone line deal ended and the price doubled. I called to discuss a new deal and there wasn’t much they could offer. So I terminated the contract. I was then sent a letter with a great deal. I agreed to the deal online and then I got an email through after with an increased price! I challenged it, and after loads of calls and been passed around I was told they wouldn’t honour the deal! I should be happy as the increased price was still a great deal?! I’ve never dealt with such incompetent and morally bankrupt people!!
- Location
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- Location
- Altrincham
- Reviewing
- Sky
- Date
- 2020-08-21
- Comments
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It is ok but everyday my internet turns off for like 1-5 minutes then it starts again, but it doesn’t happen once a day it happens around 2-5 times a day which is annoying. Internet speed is poor. I bought 65-70 mbps but I usually get 20-50 mbps or maybe lower, I’m grateful for the decent internet but I pay a lot just to see my poor internet speed. Customer service is actually good to believe it. Once my internet went to around 5mbps and our average was meant to be 30mbps so we called customer service. They told us somethings and we got our internet working at a good internet speed. I would advice you to not get Sky if you have lots of people using devices at all times also if you work, play games, etc I would not advice you to get this internet because of the low speed you will get. If you’re saving money then buy this internet also if you’re patient or don’t really use your device I’d advice you to get it. There are much better broadbands then sky. Thank you for reading this!
- Location
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- Location
- Stroud
- Reviewing
- Sky
- Date
- 2010-01-25
- Comments
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Moving to Sky from Vodafone broadband has been a very disappointing experience. I am a graphic designer and depend on good connections speeds. I cannot understand how organisations can get away with boasting 8Mbps and delivering, at best 3Mbps. In any other industry this would be damned as misrepresentation.
- Location
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- Location
- Cheshire
- Reviewing
- Sky
- Date
- 2016-05-16
- Comments
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I have been with Sky for broadband and now fibre for a couple of years And apart from offers I can say it's not that good. I switched to Fibre as the broadband was very slow when it decided it wanted to work, not sure if that was a sales ploy by Sky to get me on fibre. Anyway I was looking around to leave Sky but was offered free line rental for twelve months so signed up again. Overall Fibre is fantastic, I have several problems most of which have been blamed on my local exchange. The main problem with Sky is their hardware, the router/hub is shocking. I am now waiting for delivery of what will be my third router in less than 12 months. The one thing you cannot fault with Sky is the customer service, I can only imagine the crap they get from customers who are not getting the service.
- Location
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- Location
- Barnard Castle
- Reviewing
- Sky
- Date
- 2018-10-20
- Comments
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I recently relocated from Darlington to Barnard Castle County Durham so I had to switch from Virgin Media to SKY (SKY fibre Max). Online SKY assured me that I would receive between 57 & 79 Mbs bb speed; I only receive an average of 40 Mbs! After complaining to SKY they sent out an 'Openreach' engineer to check my phone line-both inside the property & from the property to the BT cabinet & he stated that the phone line could not provide a bb speed any faster than 47 Mbs. As I stated previously, I was originally with Virgin Media for 20+ years & over the past two years I was assured of receiving 200 Mbs bb speed-yes, 200 Mbs & guess what, I received 200 Mbs bb speed!
- Location
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- Location
- cheshire
- Reviewing
- Sky
- Date
- 2020-02-11
- Comments
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they offered me a refund of £24 for total denyal of service 5nov2018 until 20dec when their own customer service representative had stated £8 per day compensation.they then increased their charges to negate the compensation and attempted to charge me more than 100% of what I had signed up for. AVOID SKY AT YOUR PERIL, they lie and rob you.
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2020-04-15
- Comments
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Most miserable 2 years of internet I've had. Constant days of connection coming and going like London rain. When I wanted to cancel for that reason they asked an extra cancellation fee... For all their hard work of not working.
And in the same call they tried to sell me upgrades with money back guarantees.
How about you provide a service worth staying for in the first place? Instead of trying to sell me a deal when I want to set your building on fire.
- Location
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- Location
- surrey
- Reviewing
- Sky
- Date
- 2015-07-18
- Comments
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Been sat on the phone for 2 hours no way of being able to get through to an actual person at customer support. Then a further 3 hours waiting to speak to someone on live chat I gave up in the end. Looking at changing to another provider who is more than likely cheaper and who cares about their existing customers more than new ones
- Location
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- Location
- Norfolk
- Reviewing
- Sky
- Date
- 2021-06-02
- Comments
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Just crap tbh. Also lagging and slow speeds
- Location
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- Location
- Lowestoft
- Reviewing
- Sky
- Date
- 2017-11-11
- Comments
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Terrible service. Did not let us know our contract ended, and as a result for two months we were charged over £10 a month more. After that, when we cancelled Sky Broadband, they still charged us for the next month. Despite not being on contract, phone operatives insisted we needed to provide 31 days notice to cancel and had to pay them for a month of broadband even though they already disconnected us and we couldn't use it. Spent over an hour on the phone, and over half an hour on hold, but no one was helpful.
- Location
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- Location
- Durham
- Reviewing
- Sky
- Date
- 2009-09-24
- Comments
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When i had sky installed part of the package was if i wanted to take broadband. There was basic and an increase in speed for an extra £5 per month. Then recently i got an email from there saying that as a customer they going to upgrade my broadband speed for no extra. There has been no improvement so far, but the opposite at times its crawling. This is on a connection from router to my pc wired. Then when i use my laptop in other rooms its pitifull the speed, so slow. I left Talktalk because if there pathetic service, even from the company C.E.O. Looks like things got worse not better.
- Location
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- Location
- Chichester
- Reviewing
- Sky
- Date
- 2021-10-17
- Comments
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Paying for 145 mbps, receiving 35 mbps for much of the time. Customer services - once I’d found out how to email them (I do like a paper trail) - have been terrific, but the technowizards have yet to fix anything! Shame.
- Location
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- Location
- Henley
- Reviewing
- Sky
- Date
- 2018-12-06
- Comments
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Terrible went from talk talk as didn’t like there customer service to this! At least with talk talk I had WiFi!
- Location
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- Location
- Essex
- Reviewing
- Sky
- Date
- 2020-08-13
- Comments
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I had a conversation which ends up arguing with Sky customer service and their complain department. After 4 year having broadband with them I realized the have no respect for customer. Please think twice before choosing Sky,as they dont worth it.
- Location
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- Location
- Wednesbury
- Reviewing
- Sky
- Date
- 2015-10-28
- Comments
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2 years iv been with sky and till trying to cancel my t. V package iv had no problems. Today i spent a hour on the phone to be told i cant cancel till 6th nov which feels delibrate as i cancelled before giving my new address. I was passed onto 3 advisors 1st one just awful didnt do as i asked ignored what i wanted very unhelpful. 2nd advisor abit more helpful but needs more training as missed to tell me how much id be paying n then 3rd advisor i was talking to there was music playing all through the call feel like cancelling the whole package not just t. V
- Location
-
- Location
- Reviewing
- Sky
- Date
- 2014-12-17
- Comments
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Sky Internet has to be the most appallingly slow peice of s**t out there. Wish we had gone with Virgin media, much much faster than this so called broadband.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2015-01-31
- Comments
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Extremely Frustrating! I switched over from EE to Sky a couple of weeks ago, and already I'm looking to jump ship and use another provider! First of all EE was alright, It wasn't the fastest in the world (around 4-5 mbps) but it was very very reliable, it never failed me, so after a year with them, I decided to go to Sky - bad move! the speeds is good enough, around 12 mbps, but the signal drops several times a day and this has been EVERY DAY since I've joined! This weekend its been like every 15-20 mins which is ridiculous. For a multi-million pound company, I really do expect better!
- Location
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- Location
- England
- Reviewing
- Sky
- Date
- 2019-11-18
- Comments
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They take more money than they said they would and their internet is slow even though we pay for the fastest internet. I couldn't even get onto the website to make a complaint with the internet, I had to use my mobile data and I cant even sign into my ps4 because the internet is so slow. Sort yourselves out its ******* woeful
- Location
-
- Location
- LONDON
- Reviewing
- Sky
- Date
- 2021-11-19
- Comments
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Not working for two days, and very expensive.
- Location
-
- Location
- EXMOUTH
- Reviewing
- Sky
- Date
- 2014-06-30
- Comments
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I had to wait for a whole week for Sky to get my broadband router and set up device How good are they CRAP How are they going to sort this out I shall probably cancel sky broad band within my 14 day period I also have a full sky bundle which costs me nearly a 100 pounds a month I do think they deserve my membership I want to be compensated
- Location
-
- Location
- Sutton Coldfield
- Reviewing
- Sky
- Date
- 2019-12-17
- Comments
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I've been with Sky for some years now but call every year to argue for a reduction on the bill for the next 12 months as they are not competitive (too expensive) and the service isn't great. I've had 2 modems from them now and the ranges are poor. The service is definitely intermittent - both by PC and my TV drop out reasonably regularly which is very frustrating if you're watching a film and have to take a break while the broadband reconnects which can take ages. I wouldn't recommend it but I stick with it as I can't be bothered to set up a new supplier. Virgin cable, which I had before, was much better but it was hideously expensive.
- Location
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- Location
- Cardiff
- Reviewing
- Sky
- Date
- 2016-10-15
- Comments
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We have fibre broadband with Sky at 1Mb they do not know why and do not want to do anything else to fix it. My advise go to anyone else.
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2019-11-18
- Comments
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Awful customer service. Whenever there is a problem, you can never get through to an actual person to help you. Instead they put you on hold for ages while playing recorded messages trying to get you to solve the problem online. Which you can't because either you can't get online, or the issue you're having is not in the pre-canned list. Then you get disconnected. What a complete waste of time. I am switching to another provider as this service is totally unacceptable.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.