2,278 Customer Reviews over 57 pages
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- Location
- London
- Reviewing
- Sky
- Date
- 2016-05-18
- Comments
-
As a customer I had a problem with my broadband. It was slow and kept dropping.from the conversation with one of their agent I understood that the land line is really important for the quality of broadband. So we did troubleshooting and we found out the main problem was from the microfilter. They sent me two even for free filters.now 3months later my broadband is up and running perfectly fine.sky is really good company and of course if your broadband is free they will not give credit for the loss of service. Even the engineers are free.that is why I gave 10out of 10.
- Location
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- Location
- Dunfermline
- Reviewing
- Sky
- Date
- 2016-05-17
- Comments
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Fibre service is not as fast as advertised. Service is very inconsistent and sky routers notoriously bad for signal and interference.
Since moved to a different provider, supposedly the same spec as sky broadband, but way faster and never once disconnected yet.
My opinion, Sky are using their name to push an amateur and decidedly rubbish internet service.
Will not be back. Ever..
- Location
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- Location
- Morpeth, Northumberland
- Reviewing
- Sky
- Date
- 2016-05-16
- Comments
-
Changed from BT what a mistake.
Change was a painful process.
Actual performance of broadband is terrible it is slow and drops out, router has weaker signal than previous BT router, seriously thinking of changing again.
I work from home occaisionally and need a reliable service I definately dont get this from sky.
- Location
-
- Location
- Cheshire
- Reviewing
- Sky
- Date
- 2016-05-16
- Comments
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I have been with Sky for broadband and now fibre for a couple of years And apart from offers I can say it's not that good. I switched to Fibre as the broadband was very slow when it decided it wanted to work, not sure if that was a sales ploy by Sky to get me on fibre. Anyway I was looking around to leave Sky but was offered free line rental for twelve months so signed up again. Overall Fibre is fantastic, I have several problems most of which have been blamed on my local exchange. The main problem with Sky is their hardware, the router/hub is shocking. I am now waiting for delivery of what will be my third router in less than 12 months. The one thing you cannot fault with Sky is the customer service, I can only imagine the crap they get from customers who are not getting the service.
- Location
-
- Location
- Birmingham
- Reviewing
- Sky
- Date
- 2016-05-13
- Comments
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In Sep 2015 I changed from BT to SKy Broadband. after 2 months I started experiencing loss of service and every 3 days my connection was lost and I had to contact them to fix the problem. After all these months the problem kept going and the only thing they did was to give 2 vouchers of 5 pounds. Last week (4/5/16) they decided to send a technician to see what is actually going on and the guy changed the router, the wall socket and did some wiring. My broadband so far is more stable but when I called to request for compensation for all these months experiencing the problem they said that they do not give credit on the account and they will send me again a voucher which, according to them, costs actually more than the cost of my loss of service. this company sounds like a joke
- Location
-
- Location
- london
- Reviewing
- Sky
- Date
- 2016-05-11
- Comments
-
broadband plays up keeps keep showing connection problem am going elsewhere sometime payment late and switched of only to be reconnected the next day daughter with bt get to pay the following month ?? they say there here to help you but that not true not happy crap service wasnt even offered a discount been with u since 2007
- Location
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- Location
- Braintree
- Reviewing
- Sky
- Date
- 2016-05-10
- Comments
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First had broadband with them about 8 years ago. Our package includes line rental and anytime uk call package with normal broadband -cost about £36 pcm. It is ok if you only have a pc maybe laptops. Add in smartphones, games consoles tablets etc and its pretty slow and unreliable.
- Location
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- Location
- Edgware
- Reviewing
- Sky
- Date
- 2016-05-10
- Comments
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Just got the fiber from Sky, easy and prompt installation, works perfect, had Sky before and only had one issue with the internet, which was promptly sorted. When I looked around and saw sooo many bad reviews was thinking not to get internet anymore hahah a crazy internet world out there, I mean all the internet suppliers have terrible reviews
- Location
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- Location
- Manchester
- Reviewing
- Sky
- Date
- 2016-05-09
- Comments
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Great service, having slow speeds so called up and spoke to a very friendly guy. Ran through some checks and all ok with the line so he went through changing the wireless channel with me and it's worked! Really quick and easy to resolve with lovely staff, after all things do go wrong but it's how it's dealt with that matters.
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2016-05-08
- Comments
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I recently moved to UK and decided to go with SKY and feel it was the WORST descision I made. SKY does not take care of it's customer, they do not care whether the engineer is completing job or not, and even if you call they have only one answer - 'it's not our engineer, we can't do anything, you have to wait'. On the day of first appointment to get new connection, the engineer did not show up and I waited for 5 hours till I realized that there was no point in waiting. They did not bother to call to cancel the appointment. Next day, when I called them, they gave another appointment of next week. On the next appointment day, engineer arrived but he left after 2hrs without completing the job and then never came back. When I called SKY they didn't bother to listen and said your internet will be on till midnight. I took leave from work and my whole day was wasted again! even after this when I called them, they did not show any accountability and gave me another option -- 'LOOK FOR ANOTHER SERVICE PROVIDER THAN SKY'
- Location
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- Location
- Penarth, South Wales
- Reviewing
- Sky
- Date
- 2016-05-07
- Comments
-
The broadband speed in this area is actually very good, but the reliability of the sky connection is terrible. It keeps cutting out, only to resolve the issue about twenty minutes later. Then I manage to watch about three more minutes of the football before it cuts out again. Save yourself the headache and go for a more reliable provider.
- Location
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- Location
- Huddersfield
- Reviewing
- Sky
- Date
- 2016-05-05
- Comments
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It is the worst! I am having internet connection problems since 3 months. I have contacted them and still it is not fixed. In addition, I cannot work from home due to the slow or no internet connection at all.
- Location
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- Location
- shrewsbury
- Reviewing
- Sky
- Date
- 2016-05-03
- Comments
-
2 weeks of no broadband and landline month ago still have had no reply to my signed for letter of complaints
should i contact Ombudsman now??
- Location
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- Location
- plymouth
- Reviewing
- Sky
- Date
- 2016-05-03
- Comments
-
omg how bad is this a year now i had sky the worst mistake i have ever made changing from virgin internet to these..phoned them loads a times about speed ,they say nothing wrong ,there is its shocking dips every min or 2..am pulling my hair out ....when i joined there was a sky dish out back so guy said can connect to that i was abit surprised as to not a new 1...also phone socket is years old didnt check that either,also lady down stairs said when she had hers put in the guy who is from a different internet company said he didnt need fit dish as 1 out back so she using mine too.i go to bed nearly every night with headach as it seems they are telling me fibs in fact i know they are ,,they saying nothing wrong ,,also you dont get your own IP address which is not good for some things on the internet,,,also if you like join bingo sites dont go near this it wont work correct at all..i am thinking of getting some 1 who isnt from sky to come an see what he thinks from connection i am owed some thing here for what i have paid an not getting ...as i say if you play on game sites do not join sky at all
- Location
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- Location
- Manchester
- Reviewing
- Sky
- Date
- 2016-05-02
- Comments
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I would review this via my wifi but once again the Internet is not working - but hey I've only got another week left then my contract is finished - sky is appalling DO NOT HAVE IT! !!!!
- Location
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- Location
- Bromley
- Reviewing
- Sky
- Date
- 2016-04-29
- Comments
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I had higher expectations from sky it seems don't can't reach it. The wifi strength is poor. If this carries on when my contract ends I'm going to have to change broadband.
- Location
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- Location
- plymouth
- Reviewing
- Sky
- Date
- 2016-04-28
- Comments
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Do not join sky at all lags an signal drops its the biggest mistake my life going from virgin to sky ..if you like online games o my this site is the worst ever an they lie an say you have best mps no you dont i promise you shocking
- Location
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- Location
- Great Shelford
- Reviewing
- Sky
- Date
- 2016-04-27
- Comments
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Could not imagine a poorer broadband service. At best I see 4 mbps download..usually closer to 2. Speed is irrelevant however as the connection is not usually on long enough to get a measurement. Customer service is lovely and friendly, they just don't fix anything. Leaving for Virgin. Avoid Sky at all cost or do without.
- Location
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- Location
- Eastbourne
- Reviewing
- Sky
- Date
- 2016-04-27
- Comments
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Having checked speed and found to be 0.24-0.39 Mbs DL (not fibre) expected up to 6mb!! contacted Sky, most helpful with all -- checked line OK, changed filters, re-booted, changed cord from router to master socket. Zilch!! On phone (mobile) for half hour plus going over the same things. At last managed to get an engineer appointment 2 weeks from now. Very helpful but pointless exercise. Unable to tell me what speed I should get for what I pay! Overall sympathize with customer service agent but after the test could not understand why loathe to send engineer. Seems to think something wrong with set up internally. However, same set up for last ten years and only discovered very slow speed when trying i-player and that kept buffering - has worked ok before. Sky are sending new filters and router cable. Fingers crossed or will be looking to switch but will give them a try.
- Location
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- Location
- South Yorkshire
- Reviewing
- Sky
- Date
- 2016-04-26
- Comments
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Sky joins Cadbury to make FUDGE! I raised a complaint that clearly showed a catalogue of issues that needed to be addressed. I had to chase for answers despite being promised a call back. They palmed me off with a £15 good will gesture and fudged every answer that needed answering. It left me feeling very unsatisfied and even makes me want to join TalkTalk, who are the worst of suppliers. My Sky TV has already been cancelled and I will very well be changing my service provider for Broadband come August. The customer service absolutely stinks on the Sky Fibre. A real shame, because I had good opinions about Sky for a long time.
- Location
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- Location
- barrow in furness
- Reviewing
- Sky
- Date
- 2016-04-25
- Location
-
- Location
- Basingstoke
- Reviewing
- Sky
- Date
- 2016-04-25
- Comments
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Very slow.Even the mobile internet will beat the fibre internet speed. Very worst and really disappointing . Waited so long for the internet and end up with disappointment.
- Location
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- Location
- Maidenhead
- Reviewing
- Sky
- Date
- 2016-04-23
- Comments
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speed 5-10 times lower than promised
connection drops repeatedly
customers services - 30min wait for a "chat with Sky expert" (with connection that drops out) or 20 min with a "sky expert on the phone"
"everything seems to be fine, no faults registered" is the only thing I could hear.
"restart your router" the only advice I get.
"we will investigate this matter" - promises, promises...
resolution: AVOID AT ALL COSTS (unless free of charge)
- Location
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- Location
- Essex
- Reviewing
- Sky
- Date
- 2016-04-23
- Comments
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We're with Sky Fibre Optic. We're supposed to get 34mbps and we do on rare occasions. Most of the time, we get between 3mbps-12mbps. We've phoned Sky dozens of times and each time we're forced to endure tedious and time consuming troubleshooting checks. An engineer has come out 5 times, blaming the problem each time on static. Oddly, our speed always goes back up to 34mbps after they've been (and made the phone call) and then the speed drops again after a week. Once, someone at customer support admitted that we had been capped and only a manager could uncap us. Only a few more months of the 18 month contract to go.
- Location
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- Location
- Coventry
- Reviewing
- Sky
- Date
- 2016-04-23
- Comments
-
I missed to pay my bill just for a day and they turned off my broadband . I paid it after a day and then i had to call hundred of times to customer service just to get the internet back, i am really disappointed with their customer service. I didn't have my broadband turned on for a days even after paid my bill, because they are not interested in customer queries and the call centre is obsuletly unhelpful. I have had really bad experience with sky.
- Location
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- Location
- Essex
- Reviewing
- Sky
- Date
- 2016-04-21
- Comments
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I have been with Sky around 3 years ( when they took over o2) and find them very good. I get though in a couple of minutes to a friendly uk call center and they always have managed to solve any problems I have had ( mostly speed- I probably expect too much but I do get aroun 39mbs). The internet does drop out now and again ( maybe every couple of months ) but only for seconds or sometimes minutes. When the router went wrong they sent a new one straight away. I would not go to another ISP based on the reviews of some of them
- Location
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- Location
- Yeovil
- Reviewing
- Sky
- Date
- 2016-04-21
- Comments
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Totally appalling. Very slow Internet, and after doing a home move with them my billing was changed without being informed at the time and now I am wanting to leave due to misleading information and they will charge me to end my contract. For anyone looking at getting sky think first and see if you can get a better deal somewhere else. Sky really is not worth what you pay
- Location
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- Location
- KT33HU
- Reviewing
- Sky
- Date
- 2016-04-20
- Comments
-
It's been an nightmare to be on Sky Broadband - my current download speed is 0.1 Mbit!
Horrible experience, it happens so often. It is not possible to work from home at all being on Sky Broadband. Avoid. I DO NOT RECOMMEND IT!
- Location
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- Location
- Berkshire
- Reviewing
- Sky
- Date
- 2016-04-19
- Comments
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avoid at all costs!
speed much slower than promised (4 times!)
connection drops all the time
never able to contact customer services (always busy).
When I finally contacted - all I heard was "you did not let us know when there was a fault".
Is there a some kind of regulator body that can launch an inspection of how they deliver what they promise (and revoke their licence if there is enough grounds)? I am sure it won't come to that, but they clearly do not care for customers, so might care about a regulator.
- Location
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- Location
- Bromsgrove
- Reviewing
- Sky
- Date
- 2016-04-18
- Location
-
- Location
- Reviewing
- Sky
- Date
- 2016-04-17
- Location
-
- Location
- Boyega
- Reviewing
- Sky
- Date
- 2016-04-17
- Comments
-
Absolute trash of a service. Opted for the 40mb/s optic fibre plan and for the past year or so, I have NOT even reached close to the advertised speed. To add further insult to the injury, the speeds I am getting is 2-5 mb/s and fluctuates and changes more often than Donald Trump changes his mind. The customer service does not help at all. They simply deny any mishaps on their side saying the connection seems stable on their side. Stable my arse. DO NOT GO WITH SKY! Easily the most regretful decision of my life.
- Location
-
- Location
- never mind that
- Reviewing
- Sky
- Date
- 2016-04-17
- Location
-
- Location
- Kent
- Reviewing
- Sky
- Date
- 2016-04-16
- Comments
-
Avoid Sky internet at all costs.. We pay £100 a month for the package and get terrible internet. It cuts out all the time, we have had engineers out, new routers, new filters, changed internet channels regularly and numerous phone calls. We shall be leaving Sky with their unreliable,useless internet
- Location
-
- Location
- Somerset
- Reviewing
- Sky
- Date
- 2016-04-16
- Comments
-
Speeds are so unreliable and slow when streaming video. As soon as more than two items connect speed drops significantly.
- Location
-
- Location
- Islington
- Reviewing
- Sky
- Date
- 2016-04-15
- Comments
-
This is by far the worst internet and cable tv provider I have ever had the misfortune of using in the last 8 years. Our internet stops working on average once every two weeks, it then takes them 2-3 days to come round and determine the fault is not with our system (it NEVER is) and then a further 4-5 days to get the fault fixed (someone unplugging a connection somewhere in the street). It is beyond annoying and completely useless. As soon as we have time to research a better provider, we are switching. Oh wait - can't do that either, since the internet is down again.
- Location
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- Location
- inverkeithing
- Reviewing
- Sky
- Date
- 2016-04-15
- Comments
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only getting average of 10 mb/s was promised 12 to 17
- Location
-
- Location
- hill of beath
- Reviewing
- Sky
- Date
- 2016-04-14
- Comments
-
all ways getting disconnected
delayed when playing ps4 online
1st year with them no issues 2nd year crap
- Location
-
- Location
- Corby
- Reviewing
- Sky
- Date
- 2016-04-13
- Comments
-
8 engineers in 2 1/2 months and still not got broadband for most the day. Lucky if it is on 4hours a day. Insulting £10 Tesco voucher as goodwill gesture stuff that I pay them God knows how much not to mention external services that rely on their internet. Try refunding your customers for loss of services even bloody TV service relies on the internet if u want to use box sets or movies. Final straw engineer for 7 hours yesterday no joy getting sky broadband up and running but low and behold he sticks bt infinity box on and it's all working 2 sky routers not. He leaves 10 mins later I arranged to have BT installed sky can stick their crap services where sun don't shine
- Location
-
- Location
- Chichester
- Reviewing
- Sky
- Date
- 2016-04-12
- Comments
-
I don't recongine the company I deal with from these reviews, I've always found them to be great. I get through to a british call centre and I never have to wait long until I speak to someone.
Technical problems are dealt with efficiently. I did have a major problem at first with reliability so they sent an engineer round and traced the problem to wiring in my house which he fixed and my internet spped doubled to 3.9mbps (BT could only offer me a maximum of 1)
Over the last couple of days I've had problems with the router and they said they would have to send a new one but it would cost me £30. The technical guy I was speaking to agreed with me that it did seem a bit of a cheek to ask that of a loyal customer and advised me to give them a ring in the morning.
Today I spoke promptly to customer services who were most apologetic, and as I was out of contract they said that they would upgrade me to fibreoptic for £10 a month (a fiver LESS than I'm paying now) and no set up fees.
In terms of customer service, I really don't see how it could be bettered.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.