Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    3 stars
  • Customer Service
    3.2 stars
  • Speed
    2.7 stars
  • Reliability
    2.9 stars

Based on 2872 customer ratings since 2021-05-17 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2,048 Customer Reviews over 52 pages

  • Reviewer
    Location
    East sussex
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    awful. Just awful. I cant even watch a movie from netflix without it freezing every couple of minutes!! I get faster 3g on my phone! Im supposed to have speeds up to 17mb and they never come anywhere close! Contacted sky to complain and sre if they could help and they were as helpful as a chocolate teapot and Could barely understand me! Stuck with them for 12 months... Not happy at all would not reccomend
  • Reviewer
    Location
    Renfrew
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    BEWARE have had a few broadband suppliers in the past I have to sky is appalling service all round never experienced such issues with a provider, had the service for a year constantly dropping service I mean at least up to 10 times a day speeds were terrible trying to run a business at home was made so terrible by these clowns and when u call them they go through the same robotic rubbish with you each time and five u off luckily my contract has now expired and going to virgin they had the cheek to call and offer 12 months free line rental as I cancelled the contract but I told them to stick it were the sun doesn't shine, that take ur money and give u a poor poor service and think it's ok, best of it is my previous provider O2 was excellent but was bought by these muppets so overall if u want broadband stay away sky as they live in the sky I think lol do ur homework first.
  • Reviewer
    Location
    Lancashire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Slowest download and internet speed I've ever had! Load of rubbish. 45mins to download apps, Netflix freezes and breaks up. Extremely frustrating
  • Reviewer
    Location
    Scotland
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This is the WORST broadband I have ever had the pleasure of using in my entire life. I have a current download speed of 0.60 Mbps when sky say that they provide 8, ha good one sky! My neighbour who has the exact same package with Virgin has a download speed of 40 Mbps, that is what good internet speed is.
    Also we have consulted sky on the issue and all they had to say for themselves was that they had known about the issue and had not made ANY attempt to fix THEIR problem.
    So for anyone else who is thinking about getting sky just simply don't, it's the worst thing ever to grace this world with its presents, just dreadful!
  • Reviewer
    Location
    Surrey
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    If you can avoid Sky, please avoid. They are team of scammers. One of the agent sold me a Braodband deal on phone with 12 months commitment. Then the letter comes saying 18 months. I called them to cancel and I was told there is no cooling period and there is nothing you could do even if the agent said 12 months. I have raised a complaint with them and it's been two weeks and still no sign of any progress on formal complaint. So beware of what you may be signing.
  • Reviewer
    Location
    Crewe
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Promised 11-17mb/s, getting 1.5mb/s at best. Sky blame the lines, had BT engineer out twice (we had to pay once) and no problem with the line.

    Sometimes when called the service agent would lie through their teeth and say we are receiving around 12mb/s.

    2/10 would discourage anyone from having sky internet unless they had it free with a package.
  • Reviewer
    Location
    Barry
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      4 stars
    Comments
    Most unstable internet I've ever used. Having used Sky, Virgin and BT, Sky has been the worst. Connection always drops and the range doesn't leave one room. Customer service is great and the social media response is great. It's a shame they have to rely on bad tech.
  • Reviewer
    Location
    london
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful service, ordered the line through a comparison site and then called them to change the date. They cancelled my order and then tried to get me to sign back up with a more expensive package. I tried calling many times and had to hold for long 15-30minute waits. In addition they promised to phone back but i did not get one call. Really bad company, i will not use again
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Broadband connection keeps dropping.

    It's been happening over a year now. They keep running line tests, and don't find anything.

    When it works, it's fine. But the unreliability is a nightmare

    Will be moving to another provider shortly
  • Reviewer
    Location
    Reviewing
    Sky
    Date
    Comments
    Appalling. I had broadband, well below the promised speed. By the time they did anything about it I had moved. Given a date for activation - nothing happened. I kept phoning and being given new dates - no change. Never use this company.
  • Reviewer
    Location
    Bristol
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      5 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    To be honest I'm a bit confused by some of the reviews here. We have had problems with our broadband connection and in fact the problem still exists but some of the comments about customer service are surprising to say the least. When I have phoned the advisers there have been nothing but very patient and courteous. We had a long standing problem and as a result we were given six months free! so that can't be that bad can it?
  • Reviewer
    Location
    UK
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    It's awful. Don't get it. It will be the worst mistake that you will ever make. They don't bother fix our dire speed. It drops out every 5 minutes. Yeah don't get it.
  • Reviewer
    Location
    Teddington
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      5 stars
    • Speed
      1 star
    • Reliability
      4 stars
    Comments
    Speed is a sixth of what other providers are claiming on fibre. Our Fibre connection is provided via BT's network. The speed is really poor at present for some reason of late the fibre speed rarely gets above 20mb
  • Reviewer
    Location
    northampton
    Reviewing
    Sky
    Date
    Comments
    This is worst company ever. I dont understand how can a simple thing of installing connection can take so long as two months. I am never going to get this connection
  • Reviewer
    Location
    croydon
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    worst experience of my life..they keep you on hold always when you call the customer care and above that they keep on postponing the installation and even after 1 and half month they didnt do it. They are really really bad
  • Reviewer
    Location
    Chorley
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky are advertising offers to existing customers on third party web sites which when linked through double in price... what a coincidence. No point trying to email - you can't. You can write a letter - yes, write a letter in 2015 or you can wait for days on end to get through to online live chat on the off-chance that you'll find a gap between the hundreds of irate customers and get connected. Failing that you can call them and once through their pathetic line filtering you get to speak to a jumped up little liar who doesn't realise that he could do better for his minimum wage than telling lies to customers. Can't wait until my contract expires as it will not be renewed.
  • Reviewer
    Location
    peterborough
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    Comments
    Had an engineer who visited us today. Couldn't fault him in terms of arrival time, manners and skill at connecting a new sky box and explaining the changes from our last box. Very pleased with service. Thank you.
  • Reviewer
    Location
    England
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Constantly cutting out, speed is OKAY but doesn't give us the speed it is capable of.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I am from Brazil, I had bad internet providers before, but this is by FAR, the worst broadband I had for the past 15 years... I can barely submit a review... Called 10 times to sort it out, they change the channel I point to, works fine for a day, and for the next week it's shitty until I call again... RUN from Sky!
  • Reviewer
    Location
    Coast
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst company ever.. Terrible treatment awful, take this honest warning.
  • Reviewer
    Location
    manchester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Have had months and months of the broadband cutting out done every single check they ask but still they would not send out an engineer. They eventually said oh! you need a new router that's £65 we told them no way their equipment and if faulty their job to replace or breach of contract they then offer the router for just under half price. Stuck to my guns said no way eventually router for the cost of postage £6.95 still stuck to our guns and said no! After this they then put me onto a manager thousands of miles away still, with crap English.
    They then do more checks online, now it is not the router but still refuse to send out an engineer.

    Long and short we signed up to another ISP and low and behold the crummy 3mbs drops to an average of 1.5mbs and even as low as 0.5mbs we are approx. 1 mile from the exchange so no reason not to be close to the " Upto 17mb speed".

    Stay clear of this company they are total garbage.
    Broadband that keeps disconnecting sometimes 5-10 times in an hour is not worth even having if it was free never mind actually paying for it.
  • Reviewer
    Location
    Nottingham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Constantly reconnecting, never able to stream a full film without it stopping, ridiculous
  • Reviewer
    Location
    Morrissey
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Do not touch Sky with a bargepole. They blocked my girlfriends mother's number so she could not call her; she was clearly using the so called 'unlimited call' package too much. I was paying for a service that these cowboys blocked and then said I couldnt cancel. I dont think so, im off to Virgin.
  • Reviewer
    Location
    london
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very very very slow and unreliable broadband. Customer service does not exist. Ended up staying on the phone waiting to talk to someone for ages. No response to anything. There is no other way of Contacting other than calling. To cancel the contract, i have to pay a cancellation fee. If you fall for their bs, youll be stuck with crap internet and wont be able to do anything about it.
  • Reviewer
    Location
    NW5
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Just atrocious. The speed is terrible, but the reliability is worse. At least twice a day we have fo restart the sky router because it has lost connection and when it does work, the speed is terrible. I've used many other providers over the years and Sky really sucks. Holding back the UK. I can't wait until the contract ends. Avoid avoid avoid.
  • Reviewer
    Location
    Suffolk, England
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute worst internet provider ever created. I don't know how they are still in the business. If you can even get onto the internet then you'll find a website, or even a whole popular IOS browser is blocked. Not only that, but you have to pay to get the browser, which means you're paying for a digital paperweight! How fast is it? Slow. Really slow. It's 2015 and I can;t even properly watch a Youtube video in 720p. Every single multiplayer game has poor connection. It's not my computer either. But you can't take responsibility in your own problems so obviously, according to you, it's my fault. It's my fault that you can't deliver internet to my house or even be asked to update the router which is literally the same model router that I remember having in around 2005! That's 10 years ago and you're still shipping your customers with the same flimsy bit of unattractive plastic that has a few flashy green lights on it?! If you're even considering of getting Sky, please don't. You'll regret it. I'll regret it. Every other miserable Sky customer will regret it. They don't deserve to take your money and 'give' you a service you never receive! Surely, in this day and age you can give me a download speed over 1Mb/s! I could probably walk over to the guy who made the webpage, get the information I was looking for and come back before the information had actually downloaded. It's ridiculous. Someone spends money on your internet because they, believe it or not need it to do anything now. Instead, all they are left in return is a waste of space and a bigger bill to pay, still facing the same problems that they faced before. I don't even know what to say. Believe in better, with another internet provider which actually provides internet. Sky's cloudy. Chances of slow internet speed with areas which will get internet down time. Lets get some things straight. BT supply good TV and Internet and phone. Virgin Media supply all sorts of things. Sky supplies a bad TV service, awful internet, bad phone, bad customer service with bad attitudes and low GCSE grades. They may sound nice on the phone but that's just part of their job. It doesn't mean they are nice. And a clear example of that very thing is shown here. With Sky Broadband.
  • Reviewer
    Location
    Lincolnshire
    Reviewing
    Sky
    Date
    Comments
    Sky broadband need to get their act together I've been with them for several years now and their service is terrible especially recently. Slow speeds and random disconnections from the Internet that stay down all evening with no explanations, people sometimes need to rely on the Internet for work etc and sky by all means let's you down every single time. I do NOT recommend sky broadband to anyone! It's bad
  • Reviewer
    Location
    Maidenhead
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Forget about them. They refuse to trouble shoot your broadband line if you cannot prove that you can make phone call from it?! I only have broadband. No phone. I can hook up my ancient modem and call me. They don't understand. They force me now to buy an analog phone so I can make 1 phone call so they can send a technician? Outrageous backwardness.
  • Reviewer
    Location
    east london
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This Sky broadband is terrible. I would NOT recomend this to my worst enemy.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky t.v is ok. However there broadband is shocking. Works ok when downstairs, but go into one of the bedroom and you can't connect. It's useless for me, as I use the Internet more in the bedroom, than downstairs. However when I'm trying to connect upstairs most of the time I can pick up at least 4 Virgin media boxes that are nearby, but not my own!!!! It's really is shocking. Thinking of moving to Virgin because of this, which is a shame really, as been with Sky for long time and had no probs with there t,v etc. but maybe it's time to say goodbye.
  • Reviewer
    Location
    Fallowfield, Manchester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst broadband possible. I know people near by who also have the same issues. Disconnecting from the internet and extremely slow speeds are the main issues but often it will just go down for a whole evening. Again friends who live by also are affected by this. Truly shocking.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    After having Sky broadband for a few months now, I have not received anywhere near the quoted speed of 7Mbps; typically peaking at 3Mbps. I have complained several times and still nothing is being done. I have used the app 'speedtest' just now as the broadband has restricted me from completing my work at home, resulting in 0.11Mbps!! Now to wait on hold to receive some kind of incoherent answer without any sort of resolution.

    Stay clear of Sky broadband!!
  • Reviewer
    Location
    Chichester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    No problems with TV or phone, it is the broadband that is diabolical, it looses emails, and has a very intermittent service. Sky is predominantly a TV service, so forget their broadband and use someone like BT or Tiscali.
  • Reviewer
    Location
    Durham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Easily the worst broadbrand I have ever used. Slow, unreliable and no help offered to deal with these issues. I would strongly recommend everyone to choose a different provider for their broadbrand as Sky will only disappoint with their services.
  • Reviewer
    Location
    Portsmouth
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    LETS ALL GET TOGETHER AND WRITE TO WATCHDOG !!!!!!!!!!!
    I complained about terrible broadband and she said it was down to me to sort it out. After constant calls and doing this and that (to no avail), I have given up. After nearly 30 years with Sky I am going elsewhere for my phone and broadband. WHY WON'T SKY ADMIT THEY ARE THE PROBLEM??????
  • Reviewer
    Location
    Southampton
    Reviewing
    Sky
    Date
    Comments
    The worst mistake of my life! Sky is broad day robbery! Cutting my bills and have not privided me with any service for the last 5months! Yet take 40pounds off me every month! I am in so much shock from how a service could be only interested in getting paid even when they have not offered you nothing!!! I have called customer service 4times!!! And nothing was and still has been done!! Thieves!! Criminals!!! Tied to a contract with criminals
  • Reviewer
    Location
    penistone
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    simply, awfull,BAD BAD stay away from these idiots there like robots who dont know a thing about internet and how it should work.But very good at taking your money and passing the buck.Had 3 engineers out to test 6inc of copper coming into my house just to be told it was alright for them to go again and left with same problam so round and round we go lol skys favoutite line is its all the same internet who ever you go with ?????? dont think so sky look at the reviews you might learn somthing new
  • Reviewer
    Location
    Whickham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sometimes in life you make mistakes.
    From day dot I have used broadband and TV packages in various countries and Sky is unique as it is the one that has managed to win the accolade of being the worst in both categories.

    They provided a package that was less than promised.
    They then upped the costs.
    And then they upped the cost again.
    The TV package has never been able to provide catch-up or movies (despite numerous calls.
    You cannot record more than one program (I should have checked that)if you want to watch another.
    The broadband speed is akin to snail mail.
    It often drops out.

    The mistake I made was switching from Virgin as I thought they were expensive and not very good on the service side.
    As soon as the 12 months are up I will ditch Sky and go with a broadband supplier and just use free to air TV.
  • Reviewer
    Location
    Manchester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    By far the worst and most unreliable service I have ever received. DO NOT GO ANYWHERE NEAR IF YOUR AFTER A RELIABLE SERVICE. You never get a phone call back from the engineers when promised & broadband goes faulty for months at a time.
  • Reviewer
    Location
    Newcastle
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    Been with Sky for over 15years and not had any bother. Looked at getting fibre broadband in & someone else was cheaper. Then the problems with Sky started. I'm told i get upto 46mbs download. I'm lucky if it touches 3mbs. Sick of the prices for Sky generally going up. One Sky operator told me it was to pay for the football rights. I don't watch football, so charge it to the sports channel subscribers. Next i was told it was to invest in more 'great' programmes. Sorry but as much as the fanfare for Fortitude, it was crap! Isn't that what adverts are for? We don't see ITV, C4 of C5 charging us. They've lost me as a customer, maybe when they realise their shooting themselves, they'll do something to halt the exodus of customers.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.