Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    3 stars
  • Customer Service
    3.2 stars
  • Speed
    2.7 stars
  • Reliability
    2.9 stars

Based on 2872 customer ratings since 2021-05-17 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2,048 Customer Reviews over 52 pages

  • Reviewer
    Location
    nottingham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely shocking! Stay well clear of sky when it comes to broadband. We went with sky for a deal on our Internet, TV and phone. The latter two we have no issues with. The broadband however is an absolute joke! We were with Virgin who were absolutely fine and gave good service. We are returning to them as of today. The connection to sky is more off than ever on, slow and does not even reach our 2nd floor, when the box is only on the first floor. Try to go on the Internet past 10.30pm you have no chance, it's like it's closing time in the Sky office and they flick the broadband switch off till 9am the following morning. It is so fustrating and at times stressful, when waiting for pages to load or a little bit of signal to come back when you've been sitting there for an 1hr just hoping for the loading page to load! Please take my advice and stay well away from Sky!!
  • Reviewer
    Location
    West London
    Reviewing
    Sky
    Date
    Ratings
    • Speed
      2 stars
    Comments
    Me and my family have been using Sky Broadband for a few years now and it didnt give us as many problems as it does now. For the past 6 months (I believe) its been a torturous experience. The broadband turns off whenever it feels like and it happens every 5 minutes now, before it was every few hours it is unbelievably unrealiable. We have been back and forth with the Sky team countless times, I have lost count and there has not been any progress. Same thing, different day. We have been loyal to Sky as it was good to us for the first few years but now I am just getting completely frustrated. The amount of times I've gone over my phone internet data because I couldn't use the wifi at home is ridiculous. What are we paying for? The customer service team have been a pain in the ass to be quite frank. You'd think we would receive some form of compensation for the lengthy inconvenience the crappy service has caused us right? Nope we got nothing of the sort. I think we have reached the point of cancelling the contract, sort it out Sky you've just lost a valuable customer.
  • Reviewer
    Location
    Leek
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    Comments
    I decided to cancel my Sky subscription because of the price rise to cover football.Gave them 31 days notice on 25/4/15, this took 30 minutes on the phone with someone who did not know what no meant. Had another pleading phone call, then the day after my final payment on the 29/4/15 I had an email to say my programmes had been blocked. I found I could watch but not record programmes. I had a online chat and was told I had not been blocked but must have a software problem (what a coincidence)then was offered a new box with a new contract.I asked for my money back but was told the recording bit is a free service ! I did think I might renew after a year or two but after this experience,no chance.
  • Reviewer
    Location
    Co Antrim
    Reviewing
    Sky
    Date
    Comments
    attempted to sign up to broadband - there was a problem and after an hour of speaking to their "support" they admitted they couldn't deliver the broadband to my number. But they are switching the line and have accepted the money. I was told I would now have to ring up to cancel. I have been on the phone 3 quarters of an hour being passed around clueless individuals repeatedly giving the same details over and over again only to be cut off before anything gets finalised. I have still not succeeded. They are on target for losing my phone line, taking my money and delivering nothing. And the only help they can offer is to cut me off each time I think i am getting somewhere. It's one of those noghtmares which refuse to end. Stay away. You have been warned. These people have zero respect for their customers
  • Reviewer
    Location
    Scotland
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If you are looking for a connection that allows you to watch a 2 minutes video in 10 minutes sky is the connection to be with, not only do I have the filter added on to sky but the booster aswell, I have to say sky connection is really bad, it has been problem after problem after problem, it is a struggle to keep one tablet online with little as 2 bars of connection
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I would give them negative stars if I could for their broadband service is pathetically slow to the point that it may as well not be called a service and their customer service is worse than pathetic. If you are looking for an ISP in London, do NOT get SKY INTERNET, you will completely regret it, they cannot do a simple thing right - as in they won't be able to get you on broadband really because they don't care about the customers at all! Sky and anyone working at this con-job should be ashamed of themselves! Shame on you!
  • Reviewer
    Location
    cheshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Had nothing but trouble with Sky broadband since they took over Febuary 2014. Never had any problem when 02 were running the service. Since Sky, the connection has been intermittent, dropping off and on throughout the day. Would NOT recommend them to anybody.
  • Reviewer
    Location
    Sheffield
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Never voluntarily use Sky broadband. Definitely never pay for it. Customer service is useless, connection is intermittent at its blindingly best performance. If you do ever find yourself with the misfortune to have to try to rely on sky broadband, make your way to the nearest macdonalds. Youll be better off with a coffee and the free wifi there, as your sky broadband will cut in and out with no warning, leaving you extremely frustrated and wondering why you ever got rid of your first dial-up connection.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I switched to Sky a couple of months ago, and have to say that the service so far has been great.

    Previously,my ISPs were Tesco and before that Talk Talk. Each time I switched, I had encountered numerous problems - so I was expecting the same type of hassles again. Including not being connected for a couple of weeks due to "technical difficulties" as I live in an old victorian house with very old GPO copper wiring. But, no. The switching process was seamless, Sky kept their promise about the connection dates; their kit arrived early and in working order; my account was set up instantly and as a totally new customer I could track my order on line - minutes after signing up. On connection day I came home later that evening, plugged the kit in and switched it on. It connected through and worked as it should.

    I was very impressed with how slick and seamless the service was.

    During the first week the signal was bedding itself in, so was a bit up and down - I was warned about this. I also turned off the Sky Broadband Shield filter, as this did cause a few initial problems - but it's fine now. However, on occasion, the signal will just drop during peak demand - usually Saturday evening. So I have to run a diagnostic with the router via my chromebook - and things are up and running within a minute or so. I put this down to very old GPO wire, streetside, and an old exchange which is currently being upgraded.

    Sky have just made their unlimited fibre service available, as an upgrade, so I assume that the work on the exchange has now been completed. I have just ordered this service and look forward to having a speed of 40mbs.
  • Reviewer
    Location
    Scotland
    Reviewing
    Sky
    Date
    Comments
    Been a Sky customer for over 12yrs and always found the service to be pretty good, well that was until I started getting problems with my broadband. The connection has been dropping for 2 months and I've been on the phone so many times to their "Technical Team" to try and get the problem resolved but I'd just be as well banging my head off a wall as I'm getting no where with them. They keep telling me the drops are due to my wifi connection even though I get the same drops running a ping tests from their router which rules out the wifi. One of their team who's name is Simon suggested I upgrade to fibre to fix the problem. I told him how about fixing the service I'm already paying for!!!! Anyway long story short, after 2 months of getting no where and 3 routers later I've finally given up and moved to plusnet as I can't stand dealing with idiots who haven't got a clue how to fix a service they offer. Looks like I'm not the only one frustrated with Sky broadband as it seems to be a common theme throught out these types of forums.
  • Reviewer
    Location
    Glasgow
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I'm sorry if readers are looking for a review on the reliability and speed of the broadband itself. I never got that far. I spent 4 months for the most part without working internet while they were trying to get Fibre Broadband installed in my flat. They kept saying they could provide the service to me, while over the 4 month period I had 5 separate engineers tell me they couldn't find my signal. Before each time an engineer arrived, Sky would tell me the problem was fixed. The only reason I had a landline with Sky was so I could use their broadband. My bills were only for calls to their customer service. Also I had taken time off work so that engineers could come to my property. As my Sky account history got more and more complex, I would spend 10 minutes waiting for the customer service assistant on the other end of the line to read up on my notes. I need broadband for freelance work. I had to travel to other places to get it. Sky promised again and again that it would work on the next install attempt. They wouldn't give me any compensation. Furthermore they decided to delete my account and start over because my account history was getting too complex. Because of this they now won't recognise how long and frustrating this process has been. At the end of the 4 month period I told them that I still didn't have a working connection. That was the last contact I had with them for a year. At which point I realised that they had been charging me for the broadband service for that year. I contacted them and they refuse a full refund, telling me that I am partly responsible for not telling them sooner that they were wrongfully charging me, despite the fact that I had told them in advance of the charges that their last install attempt failed. I don't see why any business should have the right to start charging a customer for service after the customer tells them they're not receiving service. I thought it was bad enough that I wasn't getting any compensation for the stress, 4 months of traveling to use broadband, and taking time off work to let engineers in. Now they won't give me a full refund for the money they took from me.

    Just an utterly incompetent and immoral company. It was the worst experience I've ever had dealing with a group of human beings in my life.
  • Reviewer
    Location
    Aberdeen
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The WORST broadband I can imagine.
    Your router tells you one thing (namely the speeds they promise you), but speedtest after speedtest show that you don't get those speed.

    I actually need to go away and make a cup of tea so I can watch a 2 minute video on youtube.

    Stay away.
  • Reviewer
    Location
    Macclesfield
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Cancelled sky, due to bad internet services. Had engineer out on 3-4 occasions to sort internet going down all the time. Had the same old response everything should be working fine now then they go and it stops working again. Moved to BT infinity brilliant internet no issues.
    Sky have charged me after cancellation with the eating letter all because BT didn't take over the line properly. Sky said its BT fault but you need to pay the outstanding balance to close account. What an absolute joke. I wouldn't recommend sky to my worst enemy.
  • Reviewer
    Location
    Gloucestershire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst provider of broadband I have ever come across. Just about the bottom of the pit. My broadband signal kept disconnecting and disrupting my work on the computer internet. Tried phoning them. Answerphone related message " No service afyer midnights " This went on for 7 nights on the trot. I tried phoning during day and could not get through to customer services until the 6th day. Half way through I was hung up on. Kept ringing several days after " nO CONNECTION MADE WITH STAFF. Then I phoned to cancel. They could not answer quick enough. Pleading with me what they could do to put matters right. But the problems had occurred time and time again over several months, and so I cancelled my contract.
    The next thing was phone calls on my mobile wanting to speak to me and ask me to remain a sky customer. I said 'no'. After this, they started sending me childish emails on a 'no reply' basis. They continued pestering me by email. The result was I was obliged to report their emails as spam to Google.
    Never again will I join SKY. Once they have sold you the contract...that is it. They are no longer interested in you as a customer.
  • Reviewer
    Location
    nottingham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      2 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Have been with sky for a few years now exercellent internet never a problem the only down side is I pay the bill but not on the account so can never talk to them as they won't discuss the account with me but happy the same to take my money
  • Reviewer
    Location
    GLOUCESTER, England
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    TAKE NOTE FOR YOUR OWN SAKE KEEP WELL CLEAR OF SKY.
    The SKY Broadband Service has become widely known as the SKY TORTOISE SERVICE. It truly is pathetically slow.
    TRY PHONING THEM UP WITH A PROBLEM - Press Button 'this and that' Result - No reply, no reply, no reply ! Call between such and such a time....Our lines are busy at the moment, please call back...Our lines are closed after midnight...all excuses under the sun not to answer you.
    DIAL AND PRESS BUTTON for cancellation Result - " Hello SKY, how can we help you.. Sorry to hear that you want to cancel,is there anything we can do to put it right ?" You reply - No this is not the first time, the problem is occurring every day. I am constantly being disconnected via the pathetic so called new router {CRAP}. HA, IT HAS GOT TO BE A FAULT WITH YOUR WIRING CONNECTIONS.
    " No, all has been checked out by a qualified engineer. The problem is SKY end .
    TIME AFTER TIME AFTER TIME the same thing; can't get through to SKY to report a problem. HOWEVER, they speedily answer if you choose the button to cancel your subscription, and they talk to you ever so nice.
    WARNING: Don't bother talking to their SKY CALL CENTRE at night time, they are a waste of time and space. You will get very little help if any. Their quality of clear spoken English is abysmal and they are difficult to understand.
    WHEN YOU ARE ADAMENT THAT YOU WISH TO CANCEL, AND GIVE THEM NOTICE....Further troubles start with your broadband service. They slow up your broadband speed and disrupt your service even more...day after day after day. They do all the can to make you wish you had never cancelled. That is the attitude of these cretins, unfortunately. NEVERTHELESS, STICK IT OUT, AS THE SOONER THE BETTER THAT YOU CHANGE PROVIDERS FROM SKY TO ANOTHER BROADBAND PROVIDER. Better still, STAY CLEAR of this TORTOISE company, and choose another provider. Look at the ratings of each provider, and their reviews, and decide how much you are prepared to pay also. But BEWARE OF SKY, this abysmal bottom of the pit provider, or it will be you who will be the loser at the end of the day. Following this review, I shall no doubt have further deliberate disruptions. This review is not sour grapes, but merely an honest and truthful account of the service they provide to their Customers. There are many more providers out their who will be glad of your custom and are prepared to offer you a better service. Don't think about it....simply do it.
  • Reviewer
    Location
    Liverpool
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    It's been a nightmare with internet since I moved into the flat. I firstly thought maybe my roommates were downloading too much, I disable the Wifi and did a test: same results.
    Over 400ms ping, a miserable download speed, ...
    Avoid to go to Sky.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Watchdog should investigate this diabolical company. I had O2 broadband for 3 years and didn't have a single problem. They were then bought by Sky and I didn't have the time to source another provider. Massive fail!!
    At least twice a month I waste an evening on the phone to their technical 'robots' trying to solve the issue that's clearly at their end. My wireless works intermittently at the best of times but since the bank holiday weekend it's been practically non existent.
    Thank god my contract ends at the end of the month and I no longer have to pay for this total sham of a service.
    Disgraceful and deeply frustrating!!!
    Steer clear at all costs!!!
  • Reviewer
    Location
    Kent
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Overall sky is absolutely appauling internet. Consistantly playing up ( dropping and appauling download and upload speeds).
  • Reviewer
    Location
    witham essex
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      4 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    I've had sky for over a year and it's been problem after problem I was offline for over a month and they still charged me for it so gonna switch to bt
  • Reviewer
    Location
    Reviewing
    Sky
    Date
    Comments
    Awful customer service, rude arrogant. Consistent lies, I know about IT and network speeds as I work in the IT industry myself. When reporting issues with speed I was told it is our problem deal with it. complete refusal to do anything, so at the moment we are paying £45 a month for half the speed we should be getting. Soon as contract is up, we will be leaving for another provider. Shockingly bad!!!
  • Reviewer
    Location
    Not Applicable
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky Internet is literally the worst provider ever. We have been disconnected from our broadband six times this week, their customer support sounds like you're talking to robots and here's the worst part:

    I was promised a 55Mbps connection, and I've got the speed of like 500Kb/s even on Ethernet. There's nothing wrong with my computer or my router's position, it's the complete company of idiocy known well as Sky. And the bills are totally shocking!

    I like Sky TV but it's a no go for their broadband. Even AOL back in the 90's was better than this complete and utter rubbish.
  • Reviewer
    Location
    Nowhere
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Skys Internet is hortroachoious we have recently upgraded with them and the Internet speed has taken a large plunge from a measly 5mb to a god awful 0.09mb we are currently paying for speeds up to 47mb and 0.09 doesn't match this and for the first three days after upgrading we had no I ternet cappibilities overall sky is AFWUL
  • Reviewer
    Location
    Bristol
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    EXTREMELY POOR CUSTOMER SERVICE. They have this rule book which is made to check mate customer and not really to help. Customer service chat is ALWAYS BUSY. the department should be renamed as CUSTOMER HARASSMENT department. INstalling dish is thr problem, but removing is yours, obviously thats a additional cost to you, but then HEY its CUSTOMERS PROBLEM.

    BIG TIME DISPPOITMENT-IF ANYONE WATCHING, NEVER EVER GO FOR THIS SKY TV.
  • Reviewer
    Location
    NE Lincs
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If you are here because you are considering moving to Sky, we'll done for remembering to check the reviews first because you've just saved yourself a lot of time mainly, but money, despair, frustration and even relationship problems as you would have had to spend at least 3 hours per week on the phone to the incredulously pathetic team of customer service agents, who are highly trained experts in the field of passing-the-buck and lying mostly. I've had intermittent broadband since day one, which is more often OFF than ON and my 2 increasingly frustrated teenagers let me know each time it goes off! We're averaging 10 times a day! Hours spent repeatedly carrying out their futile tests! On the upside, I can now remove a faceplate from a phone socket ....with my eyes shut! Seriously, their prices aren't the best, don't be fooled into thinking you'll get good service because it's a massive global company! Oh no! They may as well be a 2-bit outfit in one of the end shops of Scunthorpe's high street! Sky is proof that there are exceptions to the old adage "you get what you pay for!" Again, well done for doing your homework before joining them, I wish I had! I have 2 months left on my contract but I am paying another provider for my services, seeing as Sky can't! Run for the hills.....GO! (Do you like what I did there?)
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    The worst service ever! They have created so many problems that they are not interested in refunding! They suck so much I can't even begin to say - stay away!
  • Reviewer
    Location
    manchester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    I was a sky tv and broadband customer for 4 years and I have just cancelled the broadband. The broadband is slow and unstable, the box is absolute crap. I wanted to switch to fibre optic and called sky up to see what they could do. At first I was told that there was a fault on my line which was causing slow objection speed. Open reach checked it and said that there was no fault. I called up again, as there was no fixable reason for the slow broadband. So I was offered fibre optic, each time I called the operators had problem activating the offer so each time I told them I wanted to cancel. I was offered fibreoptic 3 times before eventually being told it wasn't even available in my area. So I cancelled (again). A couple of days before my broadband was due to cancel, I had a change of heart and decided (god knows why) to give sky another change. I called up, was offered quite a good deal and decided to reinstate the broadband and was told tgat it would be fully working in 2 days. Only for them to cancel it anyway 2 days later. I called again, nobody had activated the new offer. Angry at this I asked how long it would take to reinstate, I was told 1 to 3 weeks. Which us too long for anyone to wait. So I called talk talk, who promised the broadband will be working in 1 week.
    I feel that sky need to treat customers better, I had been with them for 4 years and have never experienced such bad customer service. Barely any of their advisors know what they are doing, I also spoke to a manager who had no compensation to offer for tgeir mess up or the countless times I have called to be told different things from different people.
  • Reviewer
    Location
    Luton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    Comments
    Very bad customer service, Had me on hold for over 28 mins.
    Is sky making money on call charges !!!!!!
    No reason for the wait ?????
    Accusing me of being rude and just overall bad customer service.
  • Reviewer
    Location
    Swansea
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely awful, painfully slow connection. Switched to Virgin fibre optic and we couldn't be happier.
  • Reviewer
    Location
    Sheffield
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky is utterly abysmal. DO NOT pay for their shocking broadband, it will result in a total lack of a reasonable Internet connection and annoying sky service bothering you all the time. Don't make the same mistake I did.
  • Reviewer
    Location
    Barnsley
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky are by far the worst I have ever dealt with. I usually don't write reviews but this company were exceptionally bad so I felt I had the need to.
    I set up a date with Sky to install my internet, I waited 2 weeks and took the day off work only for them to not show up. I was proactive enough to call them several times before the installation date to confirm they were still coming and each time they said yes. Either they have a terrible system in place or they have very incompetent workers. An hour after they were supposed to arrive I spent 1 hour on the phone only to be told an engineer was never supposed to come out. Taking into account the money I lost from not going into work plus the many phone calls i made to them, I made a very big loss indeed. I decided to go with Talk Talk who have given me a detailed description of when they plan to arrive and what date my router will be here. I will never again go to Sky and I will never recommend this company to anybody.
  • Reviewer
    Location
    Lincolnshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky, I could sit here for hours writing about how bad they are, unreliable, awful customer service and they lie about your broadband speed to take advantage of technological illiterate customers.
    The worst one though, they charged you money for not having services with them. So if you had phone and tv, they would charge you extra for not having broadband with them. I'm not certain if they have stopped this now, but this company is more like a hell on earth than the heaven they portray in their adverts.
  • Reviewer
    Location
    Lancashire
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      2 stars
    • Speed
      2 stars
    Comments
    The broadband service is absolutely atrocious! Been with sky since December and was made aware that within the first 10 days of connection that speeds may vary and the connection may be unstable. It is now March and things haven't improved if anything it's worse! My connection keeps dropping on all the devices and I spent the past week not being able to connect to the Internet at all. Now I'm being told that the problem may be environmental and it is probably something in my home that is interfering with the WIFI signal! I've never heard anything so ridiculous. I never had any of these problems with BT! I am one very unhappy and very dissatisfied customer.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    very slow broadband, almost impossible to stream without being interrupted every 5 minutes. We asked for a broadband fast enough to be able to stream and this is what they sold us. very disappointed. Never using Sky again.
  • Reviewer
    Location
    Portadown
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    took a chance with sky and couldn't be happier, the customer service has been top notch before and after going live, regular emails with updates which is a mile better than talk talk. The broadband itself has been super, never dropping below 8mbps so really pleased, highly recommend
  • Reviewer
    Location
    Stansted, Essex
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Diabolical customer service. Correspondence lost, ignored... takes you ages to even speak with someone. Arrogant, rude and frankly ignorant staff... dealing with anyone from SKY is like wading through treacle. I never even had a contract with them, never used their services at all. They threaten me with legal action for non payment of Broadband I have NEVER had or used! Explain it to them and they constantly repeat their script back at you. I was an O2 customer, but switched to PlusNet when they changed over to SKY, based on all the negative comments I read about SKY. Seems people are right. Anyway, debt collectors (owned by SKY) then started to mail me, the call me. I told them to take me to court if they had the balls. Never heard from them again after that! AVOID SKY at all costs!!!
  • Reviewer
    Location
    Surrey
    Reviewing
    Sky
    Date
    Ratings
    • Speed
      4 stars
    Comments
    Sky broadband is totally appalling. The latest saga in the never ending problems with our broadband is intermittent connection dropping off -if lucky 2 times an hour, if not every 5-15 minutes - it's fustrating beyond belief.

    Their customer services are completely unhelpful too. I've just spent an hour and a half listening to scripted rubbish. And my internet still isn't working. Which is a shame because when it is working (not as often as it should!) it give pretty fast speeds. But that fact is futile if you can't get any service in the first place!

    The TV is good, but after being with sky for 10 years+ now, switching the Internet was the worse thing I've every done. We are self employed here and the Internet is utterly vital to us getting anything done. Am DEFINATELY cancelling and looking elsewhere.

    Wouldn't recommend Sky Broadband to my worse enemy.
  • Reviewer
    Location
    Wolverhampton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    USELESS!!!!! USELESS!!!!! BLOODY USELESS!!!!!
    3 WEEKS NOW WITH A CRAP PHONE & BB SERVICE!!!!!
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky is honestly a terrible company to go with, not only are they slow at everything they attempt to achieve or any query you have, but they also don't honor their warranty. I was sold a Sky+HD box, pay an awful lot for phone, TV and broadband, the box broke in less than a year (still well within my warranty) and they won't book the free engineer to fix it. Clearly the product is unfit for purpose and they are trying to charge me £65 for an engineer. Absolute joke!!
  • Reviewer
    Location
    Manchester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Sky should be put on watchdog for the nightmare they put you through. Been with them for a year now, after switching from my partner's account to mine in order to get a 'new customer' discount. Little did we know this move would cost us 3 weeks of no broadband and no phone whilst waiting for a new phone line which by the way, was already in the flat. What makes this worse is that we were advised to go down this route by a sky salesman in Bury! Fast forward to January this year, a time until which our broadband was mediocre at best. Websites loading in over 10 seconds and just stodgy speed was the norm. So, mid-January everything turned for the worse. Broadband stopped working and the phone line kept cutting out. We are in March now and 3 engineer visits later, still no happier. Last time I phoned up and asked for an engineer for the umpteenth time, they said they couldn't send anybody out until a long-standing line test was done. I insisted I had had engineers in the past few weeks without that test so I couldn't see the obstacles in them dispatching somebody out again. No avail. Kept fobbing me off with their courses of action and other nonsense. My internet is cutting out every minute and i lose phone conversations mid-way because the line goes dead. As soon as my contract is up, I'm out of this disastrous contract, needless to say.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.