Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    3 stars
  • Customer Service
    3.2 stars
  • Speed
    2.7 stars
  • Reliability
    2.9 stars

Based on 2872 customer ratings since 2021-05-17 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2,048 Customer Reviews over 52 pages

  • Reviewer
    Location
    london
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    No complaints procedure OTHER THAN LOG IT AND CLOSE IT!!! DISGUSTING ..Determined to 'screw' every last penny from customers!
    It's all in my title, have left and will not be joining again, poor service expensive and terrible customer experience. JUST DON'T JOIN! THERE ARE MUCH BETTER SERVICES WHERE THE PROVIDER WANTS TO PROVIDE A GOOD EXPERIENCE!

    No allowances for disability except a fob off, talks about disability law 2010 with little understanding giving back stock answers! No reasonable adjustment made at all, in fact no adjustment made at all as required in law!

    By the way, this is the first time I have left a review such as this!
  • Reviewer
    Location
    South yorkshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    We have been with sky since it was first introduced both our landline and Sky boxes have been part of our TV entertainment accessories for years. Their customer service is beyond excellent, broadband is an absolute bargain given the reliability and efficiency of any requirements or problems if any arise has always been dealt with in a professional and an amazing manner. They really are one of the best established companies around, I would advise everyone to sign up with Sky.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Been with Sky for 6 years, they service has gone down hill, the broadband regularly drops out. Had to take 1 days leave for BT Openreach engineer to resolve problem. Was told problem was resolved. This did not spoke with Sky as I have limited annual leave. Wasn't interested could only offer Mon-Fri appointment even though I had already take 1 days leave. I know they are able to offer Saturday appointments, as I have a friend who works for Openreach. Do not go with them, only sticks to script cannot resolve complaint. Oh yes told me my complaint falls outside their complaints policy so they cannot log my complaint???? A joke of a company.
  • Reviewer
    Location
    United Kingdom
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    BY FAR THE WORST BROADBAND I HAVE EVER HAD. We tried to join sky in september, and it all started with a rep who messed up our account. We decided to go for the standard broadband, which he assured us would have enough mb/data/etc for a seven bed student house. After giving it some thought that evening we realised that it would be no where near enough, 17mb between seven people - he was clearly trying to make a quick sale. So we went back the next day to upgrade to fibre. Instead of upgrading our account he decided to try and cancel our old account and start up a new one, which lead to all kinds of problems. In all fairness to him, he didn't think you could upgrade your account - mistakes happen. This meant that the £5 upfront cost we paid with the first account took weeks to be refunded, and we were charged £35 to set up the fibre account (investigation from the sky team could not find what this charge was for - we had been conned) We recieved three sky boxes because of all the confusion, the engineer who came to our home to install the phone line (or whatever) didn't even ring our buzzer or leave a 'sorry we missed you' note. This then resulted in our broadband, being installed 2 weeks AFTER it was supposed to be. When it was FINALLY installed we received so many problems. Firstly, we were being charged more then we were supposed to, because the fibre deal we were offered by the rep had been embellished with reduced costs that weren't actually allowed (as we later found from an investigation taken up by sky), which meant that we were paying more than expected. Second, WE WERE ONLY RECEIVING THE STANDARD BROADBAND - VERY VERY SLOW. Sky could not offer us a refund for this, despite the living hell we went through. After we had been switched to the fibre package, we were still experiencing incredibly slow internet speed so I called them for the thousandth time - it turns out there was a fault in our phone line. The technician who came to repair it told me that it was COMPLETELY DISCONNECTED - which means that we were paying line rental when we weren't even able to use the phone (lucky enough no one needed to use it hey?). By this stage I was completely furious with Sky, as students we rely heavily on the internet for our studies. The internet still wasn't fast enough so I called again and was told to check our internet speeds - It was on 19mb when we were paying for 40mb!!!!! I was told on the phone to change the channel we were on, this did improve, slightly. However, after doing a broadband speed test today - unfortunately not on the sky website because for some reason I cannot log in - I have become aware that our current download speed is 3.2mb and our upload speed is 7.8mb!!!! I know a lot of you must be thinking, well a seven bed student house - you're bound to be using a lot of data, right? Correct yes, but i did the test this evening and there are only three of us in. Sky are the biggest waste of time, they are such a big corporation it is very hard to have any problems resolved without going through a long winded process (unlike talk talk where you can call the geek squad and they're great). We waited for over a month for our internet, desperately needing it as, by this stage, we had all started uni again. Sky is a money grabbing corporation and I will NEVER go with them again. Even after all of the problems we have had we haven't been offered any refunds - not even for when we were paying fibre prices but receiving standard. I recommend Virgin or talk talk all the way, I've never had any problems with them.
  • Reviewer
    Location
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Absolute shambles, speed reduction all the time, cancelled and went to bt,sky then took an extra months payment from my account phoned them and was told that I had to wait 45 days to get my money back , complete crooks
  • Reviewer
    Location
    Essex
    Reviewing
    Sky
    Date
    Comments
    Cannot believe how bad the service is. Sky Fibre quotes that i should be receiving 40MB - i recieve 3-4mb!!!!

    So slow and when streaming off of Netflix or even browsing its painful.

    Sky do not care, I wish i never changed from Virgin Media.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    Connectivity is fine, but at awful speed. You'll be lucky to get more than 3Mb/s in central London
  • Reviewer
    Location
    Nottingham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    after being with NTL then Diamond Cable and finally Virgin for about 20 years we moved to Sky with the offer of essentially a free years service (offset by M&S vouchers). They say "up to" 17Mb/s they estimated that we would get 5-11Mb/s (which would be fine) but we only actually get 0.8-1Mb/s down and 0.5Mb up. After talking to them ont he phoen they say the maximumkj we could ever get would be 3.7Mb/s they didnt bother telling us that when we were signing up. We;ve been super busy this last month or so what with christmas an all so now were trapped in this pathetic service for another 11 months. Ill be complaining to OFCOM about their sharp practices first thing in the morning. UPTO 17Mb my arris. what a complete shady rip off.
  • Reviewer
    Location
    United Kingdom
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The so-called broadband (we are on the 2nd fastest highest available broadband speed)is extremely slow, unreliable and overall it is shambolic for an organisation of such a stature.
  • Reviewer
    Location
    n/a
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    awful! customer service is very polite but entirely worthless in terms of actual help. i have contacted them repeatedly. they have not helped me at all! i am so frustrated. i have tried and tried. i really don't think they care. not in the least.
  • Reviewer
    Location
    wolverhampton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    every evening-inernet very slow or at all no internet...every weekend-internet very slow or at all no internet..every night-internet very slow or at all no internet..i cant watch any movie..even i cant go to facebook or something...because its not loading...yeah..what i can say else...
  • Reviewer
    Location
    aberdeen
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    rubbish use to be very fast but has went down hill very fast
  • Reviewer
    Location
    devon
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Appalling customer service with Agents who haven't got a clue what they are doing. After almost 10 years loyalty to Sky I will never use their service again. Absolutely shocking!!!
  • Reviewer
    Location
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      3 stars
    Comments
    Sky Internet has to be the most appallingly slow peice of s**t out there. Wish we had gone with Virgin media, much much faster than this so called broadband.
  • Reviewer
    Location
    Lincolnshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    I don't want to waste waste my time describing my experience with SKY. Rubish
  • Reviewer
    Location
    a
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    i have been spammed through my personal email account and they decided to cut my email off completely. There is no way that i can send an mail now and get the emails which are very important at this time. can't believe it. They wont help me over the phone because i am not the bill payer which is fair enough is i wanted to cancel the package or something drastic like that but all i need is help on how to get my emails back up and running. The women on the phone sounded like she had no idea what was wrong with my email and half way through me telling her my problem she must have spotted it was a mans name as the account holder and asked for the account password so she didn't have to help me.
    JOKE. wouldn't recommend at all infact what an awful service i will be setting up a new email and getting my package cancelled.
  • Reviewer
    Location
    East Midlands
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    I'll try to review without swearing but ultimately I would not go with Sky again.

    I have a broadband and phone package and my main issue is with broadband and then lack of customer service.

    I play on-line games and do a lot of TV streaming. I'll find that games will drop connection after 30 minutes and files can drop connection every 20 minutes.

    When I could get through to Sky they would say "oh yes, your line quality has degraded. Let me just tickle this setting and off you go".

    Recently though I can't even contact them. I tried for 20 minutes on the phone only to give up and then tonight I sat listening to their "we're sorry that we can't be bothered to put more staff on but please give up before speaking to us" message for 19 minutes only to be cut off! I assume that this is because it hit 8pm and their lines closed.

    To say that I am annoyed with Sky and will cancel (probably via Direct Debit as I have no other option if I can't contact them) is an understatement.

    Avoid. Avoid. Avoid.
  • Reviewer
    Location
    Shrewsbury
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    I have had Sky broadband for about four years now, and it had been okay, with just the odd issue of the service dropping off, but I changed to Sky fibre unlimited three months ago (foolishly signing a new 18 month contract) and it has been appalling ever since. The broadband loses connection at least once a day, sometimes for up to two hours, yet whenever I call them it miraculously starts working again and they can find no fault.
    I am an engineer with a bit of a clue as to how it work, and understand that if the fault is not there when they check it that it is hard to find, but I find it very odd that it often starts working again while I am talking to one of their support team on the phone. It's almost as if they have the ability to switch it on and off to slow my usage down!
    I would definitely not recommend Sky for broadband or TV (although Sky TV is great it's way too expensive), and will be going to BT when the contract is up.
  • Reviewer
    Location
    England
    Reviewing
    Sky
    Date
    Comments
    Probably the worst broadband ever. It is always having issues. My family switched to Sky because it was cheaper than BT.

    I was angry.
  • Reviewer
    Location
    Oxfordshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      5 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Overall OK. I moved away from SKY to EE. I regret that because EE is terrible. But Sky was OK. The speed was acceptable and customer service were great! But the broadband would go like twice in a month. That wasn't good but still. It's better than EE
  • Reviewer
    Location
    Vauxhall
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I've had Sky Broadband for over a year and I feel like it's getting slower and slower. Sometimes I feel like I'm using dial up it's so slow, it's especially slow early in the morning and late at night when you would expect it to be quicker. I would not advise anyone to get Sky Broadband. Their customer service is also hit or miss depending on who takes your call.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have never experienced such a bad costumer service, I called them 5 times today to ask why my wifi wasn't working and every time i got a different answer, they even asked me to dismantle a landline socket! Then they said they would contact me within 72 hours and that i should wait ( without a wifi at home)When i said that i would change a provider, they told me that i have to wait for 2 weeks for another company to set up my broadband, i feel like i'm waisting my money.
  • Reviewer
    Location
    Manchester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I've just signed up with Plusnet, and they seem very good so far: fast, efficient, polite customer service. Before I did so, I thought I'd give Sky a call. After navigating the extremely frustrating automated telephone menu, I had a very rude man with a strong & difficult Newcastle accent on the line. His attitude stunk right from the start, and he talked right over the top of me on several occasions. Not a friendly contact, so I told him that I had got a good taste of the kind of customer service that I would expect if I signed up, and that I wasn't interested anymore. I hope they lose a lot of business and realise that customer service is key.
  • Reviewer
    Location
    Shrewsbury Shropshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful awful company. Still no service after 4 months yet being charged. They just don't care - want your money only. All they need to do is connect 2 wires together in my home but this seems completely beyond them. Got to be deliberate because no-one is that incompetent. Avoid at all costs - I wish I had.
  • Reviewer
    Location
    West London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    We have reported a fuzzy phone line for some time now - Sky can't help. Our line went down altogether last week - Sky can't help. This means we have been without land line and broadband, which is extremely inconvenient to say the least. I guess Sky are OK (at best) if things work but in my experience they are useless should any fault or problem occur. There must be nicer companies to give your money to!
  • Reviewer
    Location
    Shrewsbury Shropshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I signed up for sky broadband in August this year. It's now 30 November and still no sign of a service. I'm paying - they've even increased the charge!!! but still no service. Phone line needs connecting up properly but their customer service seems incapable of arranging this..instead they are rude and patronising...they've now said they can't access my account because of data protection!! What??!! Unbelievable. Think very carefully and read/believe the reviews before you consider broadband from Sky. I wish I had.
  • Reviewer
    Location
    london
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky internet has lied about the speeds the entire duration of the contract. Living in london I don't expect my internet to drop several times a week, but even if I could look past this when we are connected it is pathetically slow. I don't see why anyone would choose this provider when there are so many better options. Don't do it.
  • Reviewer
    Location
    Dalston
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I just would suggest to beware of this broadband. Maybe if you dont have any problem it's fine (for me it was 1.5yr) but after it was nightmare to deal with them. Phone calls with advisers or managers for several hours and without any result. very disappointing.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky's the worse broadband ever I disconnected twice in a row and lag in every game I play stupid sky worse broadband go close your whole community don't bother selling sky it's crap and not worth it look at all the reviews 1 stars go shut down this CRAP nobody likes this fk, I don't like it I lag and disconnect shut DOWN this crap sht broadband all you do is make a bad internet broadband then you sell it for money and make us pay for lag/disconnect. So shutdown this crap internet broadband!!
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Sky took over from 02 contract. It had been plain sailing for years up until then. Then the issues started. Slow broadband or freezing line and lots of hiss and crackle. Lots of calls and a call out late the issues seemed to subside.

    I had 6 months respite then 3 weeks ago I was told voicemail which had been free was going to be charged so I asked for it to come off. Then the broadband kept dropping out and again ,lots of hiss and crackle on the line. After lots of calls and crawling on hands and knees to sockets and filters the checks revealed nothing. One engineer from bt sent out found nothing. Then more checks and my complaint / call with sky seemed to be closed all the time without telling me even though issue unresolved. Eventually the second BT engineer sent came spent several hours here and said the line wasn't profiled ( set-up) correctly by Sky. It was a simple - rookie issue apparently.

    Sky called me and had no further info about the issue and offered me £13 for my trouble.

    No I would not recommend them. They're pretty lame, technically and service- wise.

    My advice. Pay a little more and get decent service.
  • Reviewer
    Location
    Chesterfield
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Constantly reducing the speed - Now at approx. 30% the speed I got 6 years ago!
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible customer service. After being with Sky for 3 years they disconnected our broadband without warning when my flatmate moved out. They told me I could set up a new account and they would accelerate the activation through the system. I put in an order, 3.5 weeks later I am still waiting for the broadband to be activated. They have not called me back despite me requesting a call back 3 times over the past 4 days. I was left working from home using 3g from my mobile phone. Unbelievably bad service.
  • Reviewer
    Location
    Luton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Totally useless I used Virgin & talk talk before but sky it's one of the worst. Ranking 00000000000000
  • Reviewer
    Location
    Winnersh
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Acquired ex-O2 customer, currently with Sky.
    Joining Sky was not a choice obviously but I negotiated the condition to join only if what I had with O2 was matched. It didn't go thru smoothly. Took me months (Oct to Jan/Fen next year) to push it to go thru (They first denied what their sails person promised then said OK but failed to get it into the bill. So called them every now and then to make them follow the terms agreed before start).
    They promise anything to get you into net.
    This wasn't the last bad experience w Sky. Weeks before moving my home I arranged for the move. Did it go thru as smooth as advertised? NO. No landline or BB for a month after moving in! In return just apologies and no compensation.
    Was it the worst? NO! After the move I realised the bill gone up with no notice. Phoned to find out why and the guy said they cannot continue to supply the deal as their system does not allow them. So the contract was breached with no hint or else! So I ended up paying £23.0 ish for something I used to pay half with O2. Max speed 3 MB at best and that even goes down during high traffic hours. Customer service awful.
    Only trying to sell you their TV packages. Not really a phone/BB company.
  • Reviewer
    Location
    Elton, Chester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I'm paying for up to 20mb/s broadband, and at the time of writing this review, speedtest.net tells me that my DL speed is a pathetic * 0.49mb/s!! *, and that is with nothing but speedtest and this review page open in my browser, as the only person currently in the house and my laptop the only thing connected to the router.

    Customer services are equally ridiculous, stating that 'tests will be done' and all kinds of other absolute *bull*, to have nothing resolved or fixed. While I'd love to say that this is a recent problem or 'cause by' something else, this has been the case for the past 8 months with no change, and prior to that I had a maximum of 2mb/s and terrible stability.
  • Reviewer
    Location
    Hertford
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    ill say it simple. sky is horrible. i have less than 1 mbps speed of broadbang on cable, not even talk about wifi. i went throu their help centre three times to check if i am connected properly. no chence to send their ingeneer to my house to check and possibly sort the problem. shame on the company like this and their cusomer service and technical support
  • Reviewer
    Location
    derby
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I have been with sky ever since i moved out of my parents 12 years ago and most of the time i have had an acceptable service. as far the sky+ service you cant fault it after all its just watching tv most companies cant get this wrong. broadband however leaves you feeling like you've just been ripped off most of the time. the majority of the time i have had normal adsl and this was always terrible where ever I lived (even at one point next door to an exchange) maxing out at about 5mb/s connection speed so about 500kb actual download speeds for the promised "upto 20mbs" they claim which im assuming you only get if you hardwire your computer into the exchange itself or something. moving on i now have fibre unlimited 40mb which is not too bad even though the hub they give you is no where near capable of this speed and the wireless is the worst ever. all in all id say if you want a mediocre service that just about does what it says sometimes then sky is for you. otherwise id go with virgin even though they throttle speeds you still get 10x more than you would with sky on a good day. thats my 2 pence. thanks lol
  • Reviewer
    Location
    Lincolnshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Slow,slow slow and only works sometimes.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Currently with talk talk but my kids want to change as internet can be a bit slow. Spoke to sky today, they told me it can take up to 3 weeks before they connect so 3 weeks no internet :0. Also person asked me at least 4 times what my address is. When I asked about vat person had no idea what that was and tried to ignore question. Decided not to move, better the devil u know...
  • Reviewer
    Location
    Dorking
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Was with O2 for several years without any problems, good service and connection. Think I only had to phone customer service once during 4 years and problem sorted. We got switched over to Sky a few months ago and problems started shortly after. For 6 weeks now we've had just dialup speeds and connection keeps dropping. Have phoned customer service so many times and get taken through same tests every time. Have lost count of the amount of times I've taken the face plate off and moved wires around. Seems to be no record of the problem and have to run through same stuff every time. Finally sent out an engineer last Saturday after 6 weeks of chasing. He was here for 5 minutes and problem now passed back onto Open reach so expecting a BT engineer out again (2nd time). Unless I keep chasing nothing gets done and the fault just disappears off their system, then we have to start all over again. Having read some of the reviews on here I think I will try and change to another provider asap. Have been asking about a refund seeing as our connection speeds are so slow but told no refunds can be given until the problem is fixed. Absolutely useless so far - wouldn't recomment to anyone.

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