Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.1 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 4196 customer ratings since 2021-01-26 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2,006 Customer Reviews over 51 pages

  • Reviewer
    Location
    Wiltshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Honestly I'm surprised I even have WiFi to post this. Awful WiFi slow unreliable and honestly just avoid you could probably send a messenger pigeon quicker than using the WiFi service. 0/10
  • Reviewer
    Location
    Wincanton Somerset
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Speed varies on regular basis from zero to 8 MGBPS if you are lucky. Promised a minimum of 11/12 MBGPS Very poor response from Sky sorry can do no more!!
  • Reviewer
    Location
    Winchcombe
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Unless you have taken a magic potion to give you a much longer life and have had a metal plate put in your forehead for banging against wall then stay away from Sky. Have given up trying to find out why they cancelled our contract although they have admitted it wasn't us who actually cancelled it.
  • Reviewer
    Location
    Winchester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      4 stars
    Comments
    Having been a sky tv customer for 2 years now we decided to change our broadband to the same package. The internet provided however was hopelessly slow, compared to virgin which we used before. The customer service team were extremely rude when phoning up to try & cancel my contract and I was basically bullied into not being able to cancel. I then requested they do anything they can to speed up my internet which is too slow to even load netflix at the moment. No speed up has happened what so ever and i'm at a bit of a loss what to do till i can get this awful company straight out of my home.
  • Reviewer
    Location
    Windsor
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The speeds are dire, the price is too high for what you get, they throttle you like crazy and you get less than 10% of the speed you are promised.
    I will never recommend them, my phone data is faster and has less latency problems and i'm paying a fraction of the price for unlimited download.
  • Reviewer
    Location
    Winnersh
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Acquired ex-O2 customer, currently with Sky.
    Joining Sky was not a choice obviously but I negotiated the condition to join only if what I had with O2 was matched. It didn't go thru smoothly. Took me months (Oct to Jan/Fen next year) to push it to go thru (They first denied what their sails person promised then said OK but failed to get it into the bill. So called them every now and then to make them follow the terms agreed before start).
    They promise anything to get you into net.
    This wasn't the last bad experience w Sky. Weeks before moving my home I arranged for the move. Did it go thru as smooth as advertised? NO. No landline or BB for a month after moving in! In return just apologies and no compensation.
    Was it the worst? NO! After the move I realised the bill gone up with no notice. Phoned to find out why and the guy said they cannot continue to supply the deal as their system does not allow them. So the contract was breached with no hint or else! So I ended up paying £23.0 ish for something I used to pay half with O2. Max speed 3 MB at best and that even goes down during high traffic hours. Customer service awful.
    Only trying to sell you their TV packages. Not really a phone/BB company.
  • Reviewer
    Location
    Wirral
    Reviewing
    Sky
    Date
    Comments
    What a load of rubbish sky broadband is and that my sky app is a load of turd as well the Amount of messages I leave to no one getting back to me is a joke had enough of sky will be leaving ,any other company can't be as bad as this surley ,time for a change
  • Reviewer
    Location
    Wirral
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Don't touch Sky!!!
    I've wasted the past two weeks trying to resolve problems over the phone. No wifi and my daughter is studying for exams and desperately needs it.
    Returning g to BT
  • Reviewer
    Location
    Wirral
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Have been with sky for well over 10 years and the speed to be fair hasn't been too bad. That said, the reliability of the connection is terrible. Iv'e only really experienced how bad it is over the last few months. Connection always dropping and customer services asking what antivirus software I use.. Really!!! Sky should be ashamed of how they try to make out its the user end when we all know full well its their end. Sky used to be a really reliable service but like everything nowadays.. greed greed greed. AVOID
  • Reviewer
    Location
    Wirral
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Sky was ok until a few weeks ago, unless of course you had to call customer services and you didn't have half a day to spend sitting on the phone listening to their annoying music and repetitive messages. The last few weeks the broadband speed late at night has, at times been comparable to the old dial up internet. In addition to this, the broadband connection keeps dropping off after 12am (when customer services is closed) I have often had to reboot the router. It happened again tonight and I was on the phone for 35 minutes, at which point customer services was shut again. I then tried to put a new post on the community forum but could not find where the hell I was supposed to enter a new topic. Absolute shambles. DO NOT sign up to Sky. My contract is up in a few months and I will be leaving them
  • Reviewer
    Location
    Wirral
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The speed of Sky Broadband is slow and the service is unreliable. I lost my internet connection yesterday and was told it would take up to five working days to be fixed. So no broadband connection for the holiday season and the attitude of their stuff on the phone was horrible. I would never use Sky if I knew this before.
  • Reviewer
    Location
    Wirral
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    A big thank you to Darren at sky customer services. Rang Friday 11th March 2016 as after having new broadband connected the TV was not connecting. Needed rebooting basically but Darren talked me through the steps 1 at a time. He was very professional and personable,a pleasure to talk to and a complete God send and a credit to Sky. Thank you Darren
  • Reviewer
    Location
    Wirral
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Most of sky's products are great the sky comes is great unfortunately I can't say the same about the WiFi it is the worst WiFi I've seen in a minute it is dodo it is **** I hate it do not use it a I could get better WiFi from the if I used any other company please fix
  • Reviewer
    Location
    witham essex
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      4 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    I've had sky for over a year and it's been problem after problem I was offline for over a month and they still charged me for it so gonna switch to bt
  • Reviewer
    Location
    Wokingham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    When it is working everything is good but if there is a problem, it ia not possible to reach customer service. They cut my service 2 days ago white moving and they said sorry.no help nothing.
  • Reviewer
    Location
    Wokingham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible. Avoid at all costs. Customer service representatives just don't answer EVER. If you want to get something sorted, just hope it's on their terms because it certainly won't be on yours.
  • Reviewer
    Location
    wolverhampton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    New customer, installed was not working on 2 days later, used for 2 weeks got cut offf, inppossible to speak to anyone message service a waste of time, no one could tell me how to resolve the situation so told me my payment had not gone through- they had not requested it!!!! then told the day after that the order had failed and they could re-connect 14 days!!! I asked if I was entitled to go elsewhere as they are telling me I don't have an account- yes free to go, by the way how did we do 1-5 answer -5 what a disgrace
  • Reviewer
    Location
    Wolverhampton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    USELESS!!!!! USELESS!!!!! BLOODY USELESS!!!!!
    3 WEEKS NOW WITH A CRAP PHONE & BB SERVICE!!!!!
  • Reviewer
    Location
    Wolverhampton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We've been with Sky just under a year, and their DLM keeps capping us by sticking the SNR (line noise) up on our line more and more. We keep getting passed from person to person with no real help, they keep blaming our equipment even though we've had the BT engineers out to test our equipment saying there's nothing wrong & that our line is good. Which is correct as we live less than a mile away from our exchange, it's not a company I would recommended for broadband they slow you down and blame your equipment. Once my contract has ended I'm switching.
  • Reviewer
    Location
    wolverhampton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    every evening-inernet very slow or at all no internet...every weekend-internet very slow or at all no internet..every night-internet very slow or at all no internet..i cant watch any movie..even i cant go to facebook or something...because its not loading...yeah..what i can say else...
  • Reviewer
    Location
    Wolverhampton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Hi there,

    I ordered a sky package with sky.
    They sent me a message saying, there is some error and I need to contact them at so and so numbers.
    The problem is after 45minutes per day for the past couple of days and still I couldn't contact them. I am cancelling my order now.

    If any one is planning to take a package from them. then my humble opinion is not to do that. Completely avoid them.

    Thanks
    Kiran
  • Reviewer
    Location
    Wolverhapton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    What a joke. Never get this wifi. It's so slow so unreliable DO NOT GET.
  • Reviewer
    Location
    woodford
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    after 18 years of loyalty i've finally had enough you can stick your broadband up your arse
  • Reviewer
    Location
    Woodford Green
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    OK I filled out the form wrong but they took my deposit of £5 on the 27/2/16 then I spent 20 minutes on the phone as they cancelled the contract due to my error now but advised they would reimburse. Now 23/3/16 still no funds received and have now been passed to my 3rd person on an on going call of 15 minutes. Poor service.
  • Reviewer
    Location
    Worcester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Good customer service, worst broadband ever! Keeps lagging every time, and I have even the most expensive fibre unlimited broadband. Bad experience for an 18 month contract -_-
  • Reviewer
    Location
    Worcester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Download speed 0.43 Mbps... that's an absolute joke... shame money they take are real. will be leaving soon.
  • Reviewer
    Location
    Worcester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Tried to join today after having trouble joining plusnet! I checked out a deal online and called them as i would rather speak to a real person and obviously dont have broadband at my address (hence getting set up with sky broadband). I got to the end of the call and was told to get the full package i want i would have to do my order online, i was given no other choice. I went online and placed my order, they said they were going to charge my card £25, turns out they actually charged £45 pounds and assumed we needed a new phone line fitted at this address costing £20 to send an engineer out to do it. Called Sky and told them what had happened, they refused to refund the £20 although we did not need the service, and suggested we cancel our order with sky to get a full refund and then start again. I took their advice and cancelled. Later on that evening i tried to join a different broadband provider, only to be told that i would not be able to join any other provider because i have a pending cancellation and sky have hold of my line for another week! Appalling customer service and theives. Easy for these companies to take your money near impossible to get it back. STAY AWAY FROM SKY.
  • Reviewer
    Location
    Worcestershire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    UNBELIEVABLY POOR

    Sky broadband is so extremely bad, that I couldn't even load the SKY webpage to run the Sky broadband speed test. Do I need to say anymore?

    So, I tried to visit the Virgin Media website, as I want to change provider, but it won't load that either.

    DON'T BUY SKY BROADBAND.

    To be fair, the Sky TV package is very good. But, broadband is worse than dial up.
  • Reviewer
    Location
    Worksop, Nottinghamshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Let's begin by moaning about the overall broadband connection. let me start by saying that it I said a miracle that I am able to access this website online. Wizardry I tell you. We have calculated that the broadband speed is running at around 0.75 thingys which compared to the 30-40 thingys that are neighbours and close friends are getting, it doesn't sound all that marvellous. We have been having problems with our WiFi connection since May 2017. Since then it has been off and on constantly. We contact the useless people who live in the Sky call centre and ask them for help. It seems that all they are capable of doing is sending round an engineer who arrives around one week later. I genuinely believe that every single Sky engineer has visited our house. It gets worse.
    I can tell you exactly what the engineers do:
    First they identify the router box and wiggle a few cables around. Then they try turning it off and then turning it back on. Then they declare that they have done everything within their capability and call for a BT Openreach engineer who tracks it back down the cable to the big green box at the end of the road. He then declares that it isn't his job and that the Sky engineers should be able to fix it as it isn't within the household. Then a Sky engineer comes round and it all happens again.
    Our grief doesn't end there. The people who are on the other end of the phone are frankly rude and disrespectful. All they do is ensure that they are not at fault. As a matter of fact, one of the people told us that we had to go out to a pub to use the Sky Hub that they put there. WHAT?! We pay nearly £80 a month for Sky services and get nothing in return. To quote my nan, Sky can shove their services up their jumper.
  • Reviewer
    Location
    Worthing
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I'm supposed to be getting 60mbps-70mbps but I'm actually getting 17.8mbps. Paying the highest package for "superfast". It cuts out at least 4 times a day and takes 20 minutes to re boot. Would not reccomend to anyone.
  • Reviewer
    Location
    Wrexham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I was with sky I cannot write what I think of there
    WiFi I could sit four yards away and still get nothing the WiFi box is totally rubbish now gone back to talk talk and
    Back to we’re I was before I left them I can now
    Sit in the shed top of the garden and get wifi
  • Reviewer
    Location
    Wrexham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Keep your money got fibre optic as advised waste of money 2mb and crashes keep you on phone 25 min ( on a good day) and that's only to answer it then another 45 min and still no help lost will to live customer service sticks big company that don't value customers Don't waste money look around got to pay for contract for another six months because of clauses in contract!!!!! Not happy fuming pissedoff wish virgin was around here
  • Reviewer
    Location
    WY
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I left Sky for another broadband supplier and before I did so, I called Sky about the money left in my account which should be refunded to my account after I left. The customer officer said that the system would do so automatically but there was nothing happened. I called Sky and another officer told me that the system would never process this automatically and customers need to call Sky to get their money back. I write this for your information. Best regards
  • Reviewer
    Location
    Yate
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      5 stars
    Comments
    Sky Broadband is the worst service.
    We joined Sky and cancelled their broadband package 6 weeks later as we had 0.5Mbs. We joined O2 and went to 5+Mbs instantly.
    Unfortunately O2 sold their broadband to Sky and we are (bizarrely/strangely back to 0.5Mbs). So we have cancelled Sky broadband again and are nowing joining BT.
    Sky is the worst Broadband ever
    Aug-2014
  • Reviewer
    Location
    Yeovil
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very slow Broadband and not getting what were paying for. Not consistent with the best package.
  • Reviewer
    Location
    Yeovil
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    Totally appalling. Very slow Internet, and after doing a home move with them my billing was changed without being informed at the time and now I am wanting to leave due to misleading information and they will charge me to end my contract. For anyone looking at getting sky think first and see if you can get a better deal somewhere else. Sky really is not worth what you pay
  • Reviewer
    Location
    Yeovil
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Phone line stopped working at the weekend but the only way to report the fault is by phone. Have been kept on hold for a long time and are either cut off by them or can't afford to keep waiting when phoning from my mobile. It shows online that there are problems with our internet speed but their suggestion is to wait for the weather to improve. Tried to complain online but their advisers are always busy. I did get in a queue once, and every minute they said an advisor would be with me shortly, but after 10 minutes I disappeared from the queue and went back to the previous page. I tried yo cancel the call package online but was told there was a problem and to phone their helpline. Not sure why they think the best way to report a phone problem is by phone or why they can use weather as a reason for poor internet but will have to try and find a better service.
  • Reviewer
    Location
    Yeovil
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Oh my god. Every. Single. Night.
    The dreaded, 11PM...
    The only thing Sky Broadband is consistent with would be completely shutting down at 11-12PM.
  • Reviewer
    Location
    york
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    utter useless they can not find a fault and say there isn't a fault on the line they told me to record the fault times and I lost connection to the internet 14 time in one week but there isn't a fault ! what a con !!!!!
    pay for a service and don't get the service or care from sky at all
  • Reviewer
    Location
    York
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This is the worst customer experience I have ever had. For a long time I told myself not to switch away from TalkTalk because the connection was so reliable and my kids will kill me if they can't game. I never had any issues with TalkTalk, but was lured by the prospect of Sky Q multi-room TV - what a truly disastrous error. Constantly drops the connection meaning my kids get kicked out of games they're winning and we can't watch a movie without having to re-boot the sky box. I have discovered that several of my friends have also been drawn in with identical results. I have spent hours on the phone with Sky only to receive a barrage of useless information. I am told that the source of the issue is the firmware carried by the Sky router and thy can't find a fix for it. Have tried bridging using a separate modem and router, but Sky has put blockers on so you can only use their kit - which is utterly useless. Am currently planning a fathers' one-way trip to the Moon so our Kids can't find us and terrorise us any more! So bad, I'm going to take the contract hit and move away.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.