2,006 Customer Reviews over 51 pages
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- Location
- Uk
- Reviewing
- Sky
- Date
- 2021-09-09
- Comments
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Literally the most inconsistent and unreliable broadband available. It goes off without warning basically every week and despite multiple calls has never been improved. Don't waste your time.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2021-05-12
- Comments
-
Cant get fiber here so internet is as expected however the broadband is very unreliable and is prone to cutting out multiple times per day so is very annoying if in meeting or gaming, problems have persisted for months. Very unsatisfied customer.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2015-02-05
- Comments
-
Have been a Sky customer for 5 years, first with TV but latterly without. Have had a few grumbles with them, we had an intermittent fault on the line a year or so ago and it took them a while to track it down and fix it, so for quite a few weeks broadband would just drop out for 5 minutes or an hour for no apparent reason. It was frustrating but to be fair to them they did fix it in the end and at least they called back when they said they would etc.
Have now switched to another provider to save money and now I see what truly bad service is like I wish I had never left Sky - if I could go straight back I would, please Sky, all is forgiven, take my money, rip me off, just give me phone and internet and be polite about it, I thought in this competitive market those would be a given but actually they aren't.
- Location
-
- Location
- Chichester
- Reviewing
- Sky
- Date
- 2021-10-17
- Comments
-
Paying for 145 mbps, receiving 35 mbps for much of the time. Customer services - once I’d found out how to email them (I do like a paper trail) - have been terrific, but the technowizards have yet to fix anything! Shame.
- Location
-
- Location
- stevenage
- Reviewing
- Sky
- Date
- 2016-01-31
- Comments
-
Broadband is worst I have ever experienced, it keeps cutting out, dropping out and when it does work its ridiculously slow, have reported before and was let down. Has been supposedly fixed but clearly is not, not value for money and will consider a new provider when contract is up if I dont cancel myself before hand.
- Location
-
- Location
- Reigate
- Reviewing
- Sky
- Date
- 2018-04-01
- Comments
-
Absolute rubbish apart from one or two genuinely kind people on the telephone. Much better and cheaper alternatives. As for the sky engineers words can't describe how poor the service was.
- Location
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- Location
- shrewsbury
- Reviewing
- Sky
- Date
- 2016-05-03
- Comments
-
2 weeks of no broadband and landline month ago still have had no reply to my signed for letter of complaints
should i contact Ombudsman now??
- Location
-
- Location
- Whitchurch
- Reviewing
- Sky
- Date
- 2017-12-05
- Comments
-
I was sold fibre broadband and only getting 6mb I should never have been sold this product due to where I live I have since found out I would have been better off with the free or basic internet
MISSOLD fibre broadband now off to the Ombudsman
- Location
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- Location
- Henley
- Reviewing
- Sky
- Date
- 2018-12-06
- Comments
-
Terrible went from talk talk as didn’t like there customer service to this! At least with talk talk I had WiFi!
- Location
-
- Location
- Reviewing
- Sky
- Date
- 2015-06-20
- Location
-
- Location
- Sheffield
- Reviewing
- Sky
- Date
- 2021-02-16
- Comments
-
Been with Sky since August 2020. Ever since have had recurring problems of connection dropping, wifi cutting out completely for a day, max speeds of maybe 8 to 10 mbs during peak times.
I've even had the peculiar problem of next door neighbours Sky Hub crossing over with ours causing their devices to connect to our network, slowing purs completely. One new router later, 2 planned engineer visits that never happened and many hours with customer services, our broadband is still a pile of refuse.
Yet when complaining, nothing os wrong on Sky's end and it MUST be our router, despite the neighbours having problems too. The staff are also abysmal. I had one guy sass me because I actually knew what I was talking about and had already tried everything possible before calling them.
As soon as this contract term is up, we'll be switching.
- Location
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- Location
- Blackpool
- Reviewing
- Sky
- Date
- 2016-06-30
- Comments
-
Seriously 2016 and its rubbish! Not really the speed although it's not great but it's doesn't always work. Regularly it's not picking up. I feel unless you pay over the top fees for fibre optic (although ppl have said that's rubbish too) you get the broadband speed and reliability as the 1990s dial up connection. Disappointed with Sky as a whole and I'm leaving soon as my contract is up.
- Location
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- Location
- Berkshire
- Reviewing
- Sky
- Date
- 2020-12-29
- Comments
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Terrible. Paid extra for top broadband package, paid for delivery of boosters, paid extra for sky broadband boost and still poor WiFi and dropping signal...and this is in a modern house which is not a particularly large house. Stuck now in an 18 month contract and Sky technical say there is nothing they can do.
- Location
-
- Location
- Enfield
- Reviewing
- Sky
- Date
- 2014-04-14
- Comments
-
I had to put this review on to warn others about NOT signing up for SKY broadband.
I booked my home move on 7th April and was due to have broadband installed in my new house the next day.
On the 8th, the day the broadband was meant to move over I got a text saying there was a 'problem' with install.
Since then, two weeks later, all I have had from SKY is excuses. There is a problem with the exchange, its BT Openreach's fault and they have NO IDEA when it will be fixed.
Meantime they turned off my internet on the 7th so my whole house has no net connection.
When I rang up to complain saying my home relied on the net I was cautioned "I hope you are using it just for domestic purposes as work purposes are not allowed".
Gee really?? Thanks for that. I pay you over £100 a month for my package, you havent delivered and you have the cheek to lecture me on terms and conditions.
Now thanks to SKY having no idea whats happening my teenage son has to live at another address as he does computing and needs the net for study and I now have serious childcare issues as every Friday I used to do some of my work at home, to look after the baby, but now I cannot use my net at home.
Please be careful before signing up to SKY, dont be left without internet!!
- Location
-
- Location
- dowanhill
- Reviewing
- Sky
- Date
- 2011-03-21
- Comments
-
very inconsistent service intermittent connection and customer service go through the same problem solving time after time. when it works its reasonably fast.
- Location
-
- Location
- Stoke-on-trent
- Reviewing
- Sky
- Date
- 2016-08-08
- Comments
-
If your sky internet is connected well in your area, you are very lucky. My connection drops and connects throughout the day (5 minutes connected followed by 2 minutes dropped)!. It is not fair for customers to pay for the very unstable internet. Even explain my situation to customer service, they cannot do anything to solve this basic problem. Really disappointed.
- Location
-
- Location
- UK
- Reviewing
- Sky
- Date
- 2016-05-20
- Comments
-
Horrendous.
1. Service had multiple bugs and issues during usage period.
2. After ending my contract early SKY continued to ILLEGALLY bill me on a monthly basis having despite confirmation of cancellation via email.
Happy to take your money even if your no longer their customer.
Extremely disappointed and feel exploited.
Terrible experience,
DO NOT GET SKY BROADBAND
*unless your happy to pay bills 3 months after your cancellation.
- Location
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- Location
- Nottingham
- Reviewing
- Sky
- Date
- 2014-12-29
- Comments
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after being with NTL then Diamond Cable and finally Virgin for about 20 years we moved to Sky with the offer of essentially a free years service (offset by M&S vouchers). They say "up to" 17Mb/s they estimated that we would get 5-11Mb/s (which would be fine) but we only actually get 0.8-1Mb/s down and 0.5Mb up. After talking to them ont he phoen they say the maximumkj we could ever get would be 3.7Mb/s they didnt bother telling us that when we were signing up. We;ve been super busy this last month or so what with christmas an all so now were trapped in this pathetic service for another 11 months. Ill be complaining to OFCOM about their sharp practices first thing in the morning. UPTO 17Mb my arris. what a complete shady rip off.
- Location
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- Location
- Norfolk
- Reviewing
- Sky
- Date
- 2021-06-02
- Comments
-
Just crap tbh. Also lagging and slow speeds
- Location
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- Location
- Coventry
- Reviewing
- Sky
- Date
- 2021-06-09
- Location
-
- Location
- Northwood
- Reviewing
- Sky
- Date
- 2021-08-20
- Comments
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So trash always disconnecting causing me to lose matches in games because I always disconnect the WiFi doesn't even reach the damn kitchen which is like 5m away from the router I hate sky will tell my dad to switch to vigin
- Location
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- Location
- Canterbury
- Reviewing
- Sky
- Date
- 2015-07-28
- Comments
-
I can't even comment on speed or reliability because we requested internet in May of 2015, and just now on July 28th has Sky finally gotten a line put in at our house. It has been a nightmare, and I haven't been able to see my new husband's face in two months.
Matt requested a Sky connection in May, and it was going to take them over 15 days to get a tech out to set up a line to our new townhouse which just finished construction. He had the appointment set for the day after he returned from our wedding in America, and let them know that while he was away in the states to please contact him by email. There was no contact and he returned and waited on his appointment day. No one showed up.
Turns out they called his UK phone instead of emailed to let us know that because the Counsel changed our post code from 8PY to 8PZ they couldn't set us up in their system. He asked why they didn't email like he asked, as he could have rescheduled. Their customer service shrugged it off as if they actually tried and we should just be happy with nothing.
Then he couldn't reschedule an appointment because they cancelled his order. He had to start a whole NEW account because of the change of letter of post code. Which means another 15 days to wait for a third party to connect a broad band line as they couldn't schedule until after the 24th of June. In the mean time, I'm stuck in America waiting on my Visa and not able to see my husband over Skype. I attempted to LiveChat in to their customer service (since I don't live in the UK yet and can't call) and their first chat representative just sent me a canned response and said they couldn't help and that I had the wrong department and disconnected the chat. I WORK in a call center and online chat help. You could have simply hit one transfer button and connected me to a representative who COULD help, rather than just throw you hands up and say screw it. Then I chatted back in and actually had one helpful rep who explained the third party system and that they have to set up appointments once a month with them? Which sounds rather silly considering Verizon Wireless over here state side can take care of everything in less than a week. Meanwhile, Sky is still more expensive than Talk Talk and not willing to budge or even apologize. Maybe because they have a monopoly on our post code for broadband at this point.
So the second appointment comes and goes. Matt took off work. They were supposed to "rush" our appointment. A tech DOES NOT SHOW UP. Sky does not call us. Matt phones Sky. They said "Open Reach should have contacted you" (the third party that hooks up lines). Sky told us they couldn't reschedule the booking until they heard back from Open Reach. So Matt calls them again on a Tuesday two days later, hoping they would have had contact. Sky STILL says nothing. They said they would call Matt on Friday with an update, they didn't. Matt called Sky, they said they would call on Tuesday. Tuesday comes and they said they need to CANCEL the whole order and redo it again, no faster time, no expedite and another two weeks of waiting. The phone rep (also a Matthew) said he understands the frustration and would speak to his manager about putting account credits on for the inconveniences. Nothing happened.
So after another two weeks of waiting, the technician arrived but there was a delay notice on the Sky Account. Matt called to see if things were OK. The phone rep Ashley said yes, and Matt inquired about the account credits. She said they "don't offer compensation for third party problems" which is a cop out excuse. He asked to speak to a manager, and they were "busy". No apology, no sympathy, no attempt to make things right by the customer. The manager was supposed to call when he was free. We are still waiting two days later.
I work in a customer service call center and this is bollocks. This kind of crap is piss poor customer service and unacceptable. I'm just waiting until I move in a week so I can call them and give them an earful, and switch companies as soon as Talk Talk is available in our area.
- Location
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- Location
- N. Ireland
- Reviewing
- Sky
- Date
- 2018-12-21
- Comments
-
Absolutely horrendous service. First of all the engineer who was sent out wasn't given the details of the job that would need done (we needed new phone lines etc), so I had to rearrange the appointment for them to come during the AM. This didn't seem to be a problem, until Sky kept delaying the appointment, texting me over and over again putting it off from one week to the next. I cancelled the direct debit as nothing was being done, then was contacted via message (again) four days before Christmas saying they couldn't complete my order...naturally they realised the DD had been cancelled, and suddenly couldn't do anymore. Never again, I'm waiting until the New Year and looking elsewhere for better customer service with a provider who does just that...PROVIDES!!!
- Location
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- Location
- Wales
- Reviewing
- Sky
- Date
- 2018-07-25
- Comments
-
Shocking WiFi you can only connect 1 Device with no lag at all not worth buying please don’t waste your money!!!
And it’s the slowest WiFi I have ever had and want to sort it out! Please up level it sky!
- Location
-
- Location
- Fallowfield, Manchester
- Reviewing
- Sky
- Date
- 2015-05-14
- Comments
-
The worst broadband possible. I know people near by who also have the same issues. Disconnecting from the internet and extremely slow speeds are the main issues but often it will just go down for a whole evening. Again friends who live by also are affected by this. Truly shocking.
- Location
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- Location
- Essex
- Reviewing
- Sky
- Date
- 2018-11-29
- Comments
-
I cannot stress this enough; NEVER GET BROADBAND FROM SKY. Ever sincce my family purchased Broadband as part of a package deal with Sky Sports we have had to tolerate attrocious signal and pathetically frequent disconnects. Sky clearly do not know how to be an internet service provider, their wireless router barely reaches into the next room. Absolutely pathetic; we are looking to change ISPs as soon as humanely possible.
- Location
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- Location
- London.
- Reviewing
- Sky
- Date
- 2017-07-26
- Comments
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they sold my girlfriend a package where you have to pay per minute of phone calls. so we got a massive bill but they won't take the bill away as it was a simple mistake.
WHO USES PAY PER MINUTE NOW DAYS AND MORE IMPORTANTLY WHO SELLS PAY PER MINUTE.
sky do. plus they have terrible customer service.
use BT, virgin, Vodafone for internet or anyone else but avoid sky.
- Location
-
- Location
- Islington
- Reviewing
- Sky
- Date
- 2019-05-29
- Comments
-
Sky set up our new internet today. The so called engineer said it's all live and up and running. I checked immediately and it wasn't connected to the internet. Sky customer services say the whole area is down!!!! We no because my neighbors internet isn't down.
So basically if your considering using sky remember you will have to wait a months for installation and then another month for the original installation to be fixed, and every time you call customer services they will say it's an area issue weather it is or isn't.
So I will be cancelling immediately and using another internet provider.
- Location
-
- Location
- Fareham
- Reviewing
- Sky
- Date
- 2016-03-17
- Comments
-
Having read some of these reviews I find it hard to believe it's the same company that I am with. I was an old O2 customer who stayed with Sky and have found them to be excellent - no transfer problems, broadband speed and reliability excellent; and courteous and efficient customer service (as O2 had been). The latter is important for me. In addition, as on old O2 customer they have given me free broadband - currently in the third year now. It's important to be polite when contacting any customer services - I wonder whether some of the complaints here are due to the attitude of the customer calling rather than the Sky agents (whom I have found to be very courteous)...
- Location
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- Location
- Leicestershire
- Reviewing
- Sky
- Date
- 2016-02-09
- Location
-
- Location
- Reviewing
- Sky
- Date
- 2014-12-17
- Comments
-
Sky Internet has to be the most appallingly slow peice of s**t out there. Wish we had gone with Virgin media, much much faster than this so called broadband.
- Location
-
- Location
- Northampton
- Reviewing
- Sky
- Date
- 2018-04-04
- Comments
-
I have had broadband with Sky for 10 months. During this time my internet has stopped working several times and Sky have been unable to resolve this. It is currently working fine though.
The reason that I am leaving Sky for good is because they took a higher direct debit than contracted. When I rang to inform them they were unable to resolve the issue as the manager wasn't there. 4 days later I had a voicemail telling me that my contract would be extended for 2 months at the reduced price to compensate for my overbilling. This assumes I would have stayed with them once the reduced price period ends. I called again and asked for a refund. They said the only thing they could do was not bill me for two months. As a result I lost interest on my bank account as I need two DD's to be taken. I rang up a third time and was finally given a refund. I can not trust Sky not to steal my money as this was an error that should have been rectified immediately, not taking my money and keeping it for months.
- Location
-
- Location
- Surrey
- Reviewing
- Sky
- Date
- 2016-10-18
- Comments
-
Never get Sky Broadband ever.
I've had it twice in my life in 2 separate locations and both been horrible. I'm sure I was promised at least 17mb download but don't even get 1mb.
At least it's reliably bad.
UP YOUR GAME SKY.
Getting Virgin when I move. Great experiences with them.
- Location
-
- Location
- Bedfordshire
- Reviewing
- Sky
- Date
- 2018-10-07
- Comments
-
Constantly cutting out, randomly and unexpectedly. Comes back to strength, then normally will cut out again. This usually happens late afternoon/ evening/ night, however I wouldn’t know how it worked during the day as I’m not home. The wifi worked perfectly; I would say amazingly when first installed, but has gone downhill recently, and only joined sky this year! Very unsatisfactory.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2019-04-08
- Comments
-
The only time sky were quick to respond to me was when I took broadband out with another company. I decided to part ways after years of dropped connections, price hikes, neglectful customer service and false promises. Often the only way you can get hold of them is by phoning, they have had various other methods such as live chat and even texting, all completely useless. On multiple occasions I was told an engineer would be coming to look at our connection when I continued to complain about the slow speed/lack of internet/dropped connections, on multiple occasions I stayed home from work or took a day off to accommodate this, and on multiple occasions I was stood up by the company who claims to ‘believe in better’. Right now I am writing this review on my 4G as yet again the sky connection has dropped for no reason. It’s raining so maybe that’s why. AVOID.
- Location
-
- Location
- Hampshire
- Reviewing
- Sky
- Date
- 2020-03-24
- Comments
-
Disgustingly horrific. Worst 5 years of my internet life. Honestly, if there are any alternatives in your area, use them. Buy a pigeon and it’ll be faster than this rubbish. We have averaged 0.3Mbs over the last week, and not for the first time. Slow, unreliable, and expensive. Don’t do it
- Location
-
- Location
- Shifnal Shropshire
- Reviewing
- Sky
- Date
- 2020-07-15
- Comments
-
Worst broadband ever. Had sky in two different addresses and both appalling. Avoid avoid avoid
I’ve had to use my phone data to send this review as the sky Broadband isn’t working yet again
Absolutely useless
- Location
-
- Location
- Edinburgh
- Reviewing
- Sky
- Date
- 2019-09-21
- Location
-
- Location
- Flintshire, North Wales
- Reviewing
- Sky
- Date
- 2018-09-04
- Comments
-
Sky broadband the worst I have ever experienced , considering we pay for sky fibre MAX! On a daily basis we have internet issues, i would call to complain and they weren’t very helpful of the matter, told me I would need to call and log complaints every time the issue happened - who has time to call sky everyday? Not me! As I was in a contract I had to live with the issues for 12 months, technical telephone support couldn’t help, told me I’d be charged for an engineer to visit?! So in the end I would use the 4G on my mobile as it was quicker!! I live in an average size house but the WiFi doesn’t reach the back bedroom so tried to sell me a WiFi booster!! Everyone I know who has or had sky have or had issues. I would NOT recommend at all!
- Location
-
- Location
- Newport
- Reviewing
- Sky
- Date
- 2017-12-01
- Comments
-
Absolute rubbish. Nothing but trouble since day one. Even bought a new router with a booster to get internet in one room and nothing... over priced and underwhelmed. Best place is the bin.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.