7,010 Customer Reviews over 701 pages
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- Location
- Great Yarmouth
- Reviewing
- TalkTalk
- Date
- 2015-02-23
- Comments
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I was moving house last September, asked for my account to be suspended. Nothing heard until November when they told me that they had cancelled my account and they would be taking approx £95 from my account because I broke my contract. After several emails I finally got to speak to someone in January. It took me over an hour to get through to get to speak to this manager. After a very lengthy discussion, in which she admitted I had never cancelled my account she promised to give me a refund of
approx £150 and promised a returns bag to sent my talk talk box back. When I asked tro speak to someone over her she said it was not possible because she didn't have her managers phone number - how about that for a fob off!!!!! I am still waiting and I keep getting emails to say I need to send box back. I will never use talk talk again and wouldn't recommend them to anyone else.
- Location
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- Location
- Edinburgh
- Reviewing
- TalkTalk
- Date
- 2015-02-22
- Comments
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Absolutely no customer service. I am a TalkTalk customer but my husbands email address is on the account. They deleted my email address without notice and it took 3 phone calls over 5 days and 4 hours before they admitted it. So frustrating!! They said they there was nothing they could do to get it back. People sending email to that address are not receiving notifications to say the address is no longer valid. TalkTalk should either email people in advance of deleting an address so they can put auto forward on or contact Talktalk to get it sorted or arrange for automated email to go out to senders of email advising the address is no longer valid. It's also impossible to find a way of registering a complaint by email, which is totally unacceptable. THE WORST COMPANY I HAVE EVER DEALT WITH. TALKTALK DON''T CARE AT ALL.
- Location
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- Location
- wirral
- Reviewing
- TalkTalk
- Date
- 2015-02-22
- Location
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- Location
- Brightlingsea
- Reviewing
- TalkTalk
- Date
- 2015-02-22
- Comments
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I'm 65, and without a doubt I can say this is BY far the worst company I've ever dealt with in my life! The custom support is nothing short of useless. I would NOT recommend TalkTalk to anyone!
- Location
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- Location
- MOHSIN
- Reviewing
- TalkTalk
- Date
- 2015-02-21
- Comments
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Horrible customer services. breaching their contract after first month. on going issues with the billing.
- Location
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- Location
- Warrington
- Reviewing
- TalkTalk
- Date
- 2015-02-21
- Comments
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They do not even deserve a star, words cannot begin to describe what a cowboy company this is!
Internet is terrible, so slow and always cuts out. Try speaking to them about it and its useless, better off hitting your face with a pan.
When reporting the internet was down they told my pregnant partner to unscrew a plug socket ... UNSCREW A PLUG SOCKET! Its beggars belief this company are allowed to trade.
DO NOT USE!!! YOU WILL REGRET IT!
- Location
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- Location
- Eastham, London
- Reviewing
- TalkTalk
- Date
- 2015-02-21
- Comments
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We are on talktalk unlimited business fibre broadband for nealy 8 months. We never had any speed problems at any time of day until the start of February 2015. There was no connection to the internet between 5pm-11pm every day. I contacted talktalk and logged my complaint on 2nd Feb 2015.
This did not make any difference. They asked me to submit my speed tests which I did at the intervals they asked me to. Then they asked me to forward them some PING tests and TRACERT test which I also did. As of 21st Feb 2015 the problem is still there. In fact it has become worst now. Over the weekends there is no internet connectivity throughout the day. I have kept calling them every 2nd day and every time I was told a different story of progress on there end. Some times I was told it was issue in the area, other time BT is looking into it, then their own network team is looking into it, then they said there is no issues on their end. Then they said to moved to a lower ADSL package as they have issue on 'UPPER LEVEL' and they don't know when their 'TOP MANAGEMENT' will look into it.
They techicnal team is most of the times rude and talk to you like they need to go loo and they are in very rush. I can not recommend Talk Talk to any one else.
- Location
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- Location
- Liverpool
- Reviewing
- TalkTalk
- Date
- 2015-02-21
- Comments
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Where to start. They charge a random amount per month above 30 quid for reasons their shoddy customer service can't work out or want to say. Their speeds are so terrible you can't online shop, watch YouTube, use Netflix, play Xbox Live or even use your mobile phone online separately let alone a combination of mobile/console/computer. They have now even lowered our speed from appalling to "Good luck having a stable 0.6mbps connection for more than an hour" after cable got laid to force us to swap. Never got the speed we were promised to begin with, but now I'm missing the 90's when 56kbps was quicker and more reliable. Don't even get me started on the upload speed. And they then tell use "Nothing has changed, but if you want, you can take cable if you need more speed. We'll start the purchase order now for you without your permission." I'd liken this service to using a prototype version of 1980's Telnet, and would more likely recommend that than Talk Talk. If you want to swap, tell them you're moving to Australia. They have to cancel your contract otherwise they are in breach of it because they don't provide Broadband in Australia. If you want to swap to Talk Talk, stop drinking Formaldehyde then re-think every choice that led to you thinking that was a good idea.
- Location
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- Location
- Reviewing
- TalkTalk
- Date
- 2015-02-21
- Comments
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What a terrible service provider! They add charges left right and centre for things you not added. They also lie to you and rip you off! Well enough is enough and I'm off to a different provider.sky believe in better!!!
- Location
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- Location
- Lancashire
- Reviewing
- TalkTalk
- Date
- 2015-02-20
- Comments
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I have been with TalkTalk for several years.
Recently could not send or receive emails from one of my TalkTalk email address.After a long phone call, I was told this can only be accessed using web mail. I have not altered any of the settings and do not have any problems with the other three email addresses.
I do not like or want to use the web mail as I have to make several clicks with the mouse to read a message. Thi si slow and cumbersome and a backward step.
Having completed the survey about the service, I have now had a letter telling me how I can contact them. I already knew this and there is nothing about why the change has taken place and if it is being corrected.
There are several mistakes in my address and I suppose I am lucky that Royal Mail did deliver it.
As I am on a monthly rolling contract, I cab change any time.
So I am planning to move later this year after we have had some work done on the house. I will install a pipe for the cable so that my garden and flags are not disturbed when a new fibre optic cable is installed.
Will never recommend them
- Location
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