699 Customer Reviews over 70 pages
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- Location
- ATHERSTONE
- Reviewing
- NOW Broadband
- Date
- 2022-02-17
- Comments
-
I was with these for 2 years, for the last 2 months I noticed my speeds were around 20mbps when I should have had 54mbps guaranteed.
They then said I would need to pay £40 for a new router to fix this. I mean really?? I have to pay to fix there faulty equipment?!
Needless to say I have switched to another provider.
Just be carefull as the customer service is totally crap
- Location
-
- Location
- london
- Reviewing
- NOW Broadband
- Date
- 2022-02-09
- Comments
-
have never had any issues with the broadband team are always very helpful and always offer me a new offer every time my contract ends, competitive prices and great customer services
- Location
-
- Location
- Teynham kent
- Reviewing
- NOW Broadband
- Date
- 2022-02-08
- Comments
-
Terribly slow - just frustrating, don’t bother with it, it’s slow 99% of the time
- Location
-
- Location
- Renfrewshire
- Reviewing
- NOW Broadband
- Date
- 2022-02-07
- Comments
-
Worst broadband! Constant buffering! Have cancelled and gone back to bt!
- Location
-
- Location
- Cornwall
- Reviewing
- NOW Broadband
- Date
- 2022-02-04
- Comments
-
I had a contract with Sky which was due to end on 5th Jan 2022. 'Now' were supposed to contact Sky to take over but they didn't and Sky deactivated my line. Sky blamed 'Now' and 'Now' blamed me!! They refused to acknowledge my written complaint and on the phone they refused any responsibilty . Satisfaction 0 Customer Service bit fat 0
- Location
-
- Location
- Leeds
- Reviewing
- NOW Broadband
- Date
- 2022-02-02
- Comments
-
Was with Now on ADSL from May 2021. Phoned up in January when I saw a deal offered for Super Fibre at £2 extra and upgraded with no real problem. Customer services were helpful.
Speed on both ADSL and fibre as expected.
One 8 hour outage in 9 months.
Overall happy with service.
- Location
-
- Location
- Northampton
- Reviewing
- NOW Broadband
- Date
- 2022-01-30
- Comments
-
The broadband is very unstable, completely unusable for anything related to consuming media or gaming
- Location
-
- Location
- Hastings
- Reviewing
- NOW Broadband
- Date
- 2022-01-28
- Comments
-
Would give 0 stars. Intermittent useless broadband. Offered £10 compensation for no proper service since mar 2021 to 28th jan 2022. Constant phone engineers sent out for broadband issues. Even engineers were confused as to why they were sent when it's a broadband issue.Run away from company absolutely useless. Would not recommend.
- Location
-
- Location
- Lincoln
- Reviewing
- NOW Broadband
- Date
- 2022-01-27
- Comments
-
Was due to have internet activated on 1/6/22, engineer completely skipped the visit and never showed up after me waiting all day. Called Now the next day, to be told they would look into it. Get a new activation date of 1/27/22. Engineer showed up 5 hours ago, I'm still sat here waiting for the elusive third green light to come on. Company is ridiculous. Don't waste your money or your time.
- Location
-
- Location
- Swindon
- Reviewing
- NOW Broadband
- Date
- 2022-01-21
- Comments
-
Just switched today from sky. Link speed on hub diagnostic page shows 64000kbps but only 34Mbps on Speedtest? Guaranteed speed 40mbps. However, first experience of calling Now customer services was great, shortest wait time for many other utility companies that I have had GREAT misfortune to deal with (especially the cable company) , and although they didn’t resolve speed immediately they explained the usual 7-14 day DLM process, so I have to wait 2 weeks, which is fair enough. Line reliability seems good, I have been messing around with the wiring to remove extension wiring etc and after switching off hub a number of times it came back very quickly. Very stable D/L and U//L speeds (just not as fast as promised on D/L)
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.