699 Customer Reviews over 18 pages
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- Location
- Greater Glasgow
- Reviewing
- NOW Broadband
- Date
- 2022-06-09
- Comments
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I'm getting good speeds when it works but it keeps dropping around 7 - 8 times a day. Engineers have been out at least 6 times and I've phoned at least 20 but everything is a temporary fix. Sky use the same router and people have the same problems. I know it's the router but they don't want to accept it not to mention the signal only reaches one room. Definitely avoid now broadband, get BT who can offer the same speed but they have the best routers, that's who I'll go with once my contract is up
- Location
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- Location
- Bristol
- Reviewing
- NOW Broadband
- Date
- 2020-05-18
- Comments
-
Probably the worst experience I've had with an internet provider. I normally avoid cheap deals with bad reviews but took a gamble this time, I wish I hadnt. We have had poor service since the start of contract and when contacting customer service, they tell us that they are providing the minimum contract speeds so nothng they can do, even if we are not receiving those speeds. My partner and I both need internet for home working currently, but we cannot both access at the same time. This has caused all sorts of problems for viedo conferencing, but NowTV are not inerested and when contacted, they again said its not their problem. Avoid at all costs!!!
- Location
-
- Location
- Hastings
- Reviewing
- NOW Broadband
- Date
- 2021-07-29
- Comments
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I am not even connected to now Broadband yet and they can't explain why the order is not being completed,I ordered on the 8th of july 2021 and they took over my line on the 26th but i still have no hub or start date, when i tried to cancel the order they said they need 72 hours and have to pass it over to a manager to confirm the cancellation??? This is a worse company than Italk avoid at all cost.
- Location
-
- Location
- Hammersmith
- Reviewing
- NOW Broadband
- Date
- 2019-07-26
- Comments
-
Been trying to switch from BT Hyperoptic Broadband to Now.
Firstly entering my postcode does work for Now despite being here almost 2 years.
Then tried to call the number to switch that way but first 2 attempts gave a we are currently very busy and a disconnect.
Just tried for the third time and after waiting for an agent for 15 mins I hung up and looked at this website, they really dont appear to be a good supplier. Just told me to go to the website and use help/live chat.
if that is how they treat new business it doesnt look good for existing customer.
You would think they would ring back when they have some customer service reps after asking for my mobile number.
I suppose you get what you pay for with a cheap Broadband supplier.
- Location
-
- Location
- Dover
- Reviewing
- NOW Broadband
- Date
- 2019-08-17
- Comments
-
As so many others have said constantly losing connection. It is driving me mad and I wish I'd never signed up to it.
- Location
-
- Location
- South Yorkshire
- Reviewing
- NOW Broadband
- Date
- 2021-10-22
- Comments
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The worst internet I’ve used. I REPEAT the worst… Can’t even do anything for 5 minutes and it starts crashing upon me, would definitely not recommend. I’ve been with these for 2 month and I’ve had to reboot internet over well 20 times , this should run at 70mbps apparently but it’s been on 8mbps for me ever since it got set up.
- Location
-
- Location
- west yorkshire
- Reviewing
- NOW Broadband
- Date
- 2023-09-30
- Comments
-
Absolutely Dire service, forever buffering, freezing, poor picture quality. Compared to BT Sport Now TV is rubbish..not worth paying for.
- Location
-
- Location
- Morley
- Reviewing
- NOW Broadband
- Date
- 2019-12-30
- Comments
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Overall i'm very very happy with NOWTV Broadband, not a single issue as far as speed is concerned. Great customer service, although I had to knock them down one star as their technical knowledge is lacking and it took two tries for them to understand my enquiry. (explained below)
The second issue is the Router for WIFI range is not strong. I have most of my house CAT 5 cabled up, however mobile phones cannot be cabled and as such I was receiving only between 1/4 to 1/2 signal quality on wifi when upstairs-with it actually dropping out on occasion.
- Location
-
- Location
- Manchester
- Reviewing
- NOW Broadband
- Date
- 2019-12-23
- Comments
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They decided that my “offer” was over and took an additional £50 out of my account.
How is this even legal?
I had straightforward broadband, there was no offer.
Please do not use this company, I am struggling to get anywhere to recover my money, I will be reporting them to consumer ombudsman.
- Location
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- Location
- Scotland
- Reviewing
- NOW Broadband
- Date
- 2022-05-18
- Comments
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Very unreliable over a period of a year. Despite boasting speeds of up to 60Mb it struggles to handle two smartphones running at the same time. Avoid.
- Location
-
- Location
- Aylesbury
- Reviewing
- NOW Broadband
- Date
- 2021-11-06
- Comments
-
I changed provider because of the terrible customer service from my previous provider. NOW broadband are definitely better customer service wise but when streaming TV or music the broadband constantly drops out for seconds only but causes buffering, which was not a problem with previous supplier
- Location
-
- Location
- Dorset
- Reviewing
- NOW Broadband
- Date
- 2022-07-16
- Location
-
- Location
- High Legh
- Reviewing
- NOW Broadband
- Date
- 2020-02-28
- Comments
-
Swapped from Plusnet 6 months ago, easy to set up and speeds have improved.
Better 5Ghz signal than previous one.
Router seems reliable.
Very pleased with package deal, £25 fibre + all calls.
Website clearly laid out & simple to navigate. Router page allows easy configuration which suits me. Some suppliers routers restrict settings.
Highly recommended.
- Location
-
- Location
- Kent
- Reviewing
- NOW Broadband
- Date
- 2021-02-19
- Comments
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Ordered Nowtv broadband to replace Sky. Was not told it cannot replace Sky because Sky provide a 4 ethernet connection hub but Nowtv only provide a 2 ethernet connection hub. So broadband being cut off today, I have to choose to lose 2 devices, Digital TV, Nowtv, Sky or Computer. I really could have used a little information/warning before ordering, that their hub was a really basic model and not compatible with the service they are replacing
- Location
-
- Location
- rugby
- Reviewing
- NOW Broadband
- Date
- 2021-04-27
- Comments
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Not able to supply the speed they have been charging me for.very poor service
- Location
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- Location
- Blackpool
- Reviewing
- NOW Broadband
- Date
- 2021-07-27
- Comments
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Absolutely awful been waiting for broadband for two months and I’ve had several issues with open reach engineer which always comes down to bad communication from nowtv side! Avoid at all costs it isn’t worth it. Pay a bit more and go for someone reputable
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-12-29
- Comments
-
Genuinely the worst wifi I have ever had. I am constantly on 5G instead because the wifi keeps going out, disconnecting, etc. Save your money and go elsewhere
- Location
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- Location
- Nelson lancashire
- Reviewing
- NOW Broadband
- Date
- 2023-10-06
- Comments
-
Broadband constantly stops and starts and resetting router every hour wifi poor transmission around house.very poor signal .
Speed v slow even when working
- Location
-
- Location
- Oldha.
- Reviewing
- NOW Broadband
- Date
- 2024-01-18
- Comments
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If you enjoy your broadband repeatedly disconnecting every day whilst trying to work from home and having every task uninterrupted for hours, then sign up to this rubbish. Otherwise I'd recommend you steer well clear
- Location
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- Location
- Edinburgh
- Reviewing
- NOW Broadband
- Date
- 2019-07-30
- Comments
-
***DO NOT USE NOW TV BROADBAND - DO NOT BUY IT***
Poor, poor, poor all round. Read all the reviews they are true:
-Tell you that you are connected and are not.
-Poor help line help.
- Dishonest phone line operators.
- Poor chat connections help.
They take money from you even though you have no service - cowboys.
AVOID AVOID AVOID
- Location
-
- Location
- Adamson
- Reviewing
- NOW Broadband
- Date
- 2019-10-10
- Comments
-
I have been with Now Broadband for several months now. Having moved my service from Vodafone. What caught my eye was the price, plus I already had Now TV and had no issues at all.
Sign up and install was easy. The transfer of service was quick and smooth. However having said that, there was a broadband fault the day that I was due to transfer service. Luckily I had topped up my data sim to unlimited and was still able to use the net via Wifi Hot Spot.
Since then I have had no problems with the company themselves. But since changing from Vodafone to Now Broadband I have been receiving countless "cold calls" I have no idea how this has happened? As my number is ex - directory.
But recently I have noticed that things are stuttering such as YouTube, Facebook and Google Search. The connection drops out all the time for seconds at a time but it's continuously doing it. I have checked the speeds and I'm getting 18.2mg to 1.5mg so there shouldn't be any issues but there are.
On the whole, I am happy with the service just not with the dropouts. I've only contacted Customer Service twice. And they were helpful and friendly, the wait time was I think about 10 to 15 mins.
- Location
-
- Location
- Manchester
- Reviewing
- NOW Broadband
- Date
- 2018-07-12
- Comments
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Promised me min 32mbs out of 36mbs. In the initial 14 days i have eceived 35-36mbs. After that the nightmare started. I am now getting 10mbs in average with bad periods of less than 5mbs. All they say is they can't do anything about it.
- Location
-
- Location
- Dundee
- Reviewing
- NOW Broadband
- Date
- 2020-08-15
- Comments
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I have been a customer of Now Broadband for a couple of years now. Besides there being a couple of local faults, I have not had any problems with service. Although having said that the signal can be rather slow at peak times.
After my initial contract was up I renewed but phoned and got a far better deal than I was quoted online. I pay £17.99 a month for standard broadband. Should have been £25.
My only criticism is of the modem it's self, it only has two Ethernet ports.
- Location
-
- Location
- North East
- Reviewing
- NOW Broadband
- Date
- 2023-04-24
- Comments
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Customer service is enough to avoid using NOWTV. Wanted to move the broadband to my new home, which we move on the 14th. The closest date they could give me to switch was the 25th and I would lose broadband from the 24th in my current place. They gave the incorrect details to BT meaning they rejected the appointment on the 25th, 6 days before we move. We had to cancel with NOWTV and go with Virgin as they don’t use BT broadband lines. Now we don’t have wifi in my home until we move - nobody seemed to know/care what to do
- Location
-
- Location
- Oxfordshire
- Reviewing
- NOW Broadband
- Date
- 2023-11-22
- Comments
-
Unfortunately you can't leave zero stars for a rating which is a shame as this company is the WORST company I've ever had to deal with, paying nearly £30 a month for WiFi which won't even work in the room next door to the modem! Rude and unorganized staff who have prematurely cut off what terrible WiFi we have left since we notified them that we would be swapping providers! I would warn anyone to stay well clear of NOW TV for any services, save your money time and frustration as I wish I had done when attempting to deal with these fumbling fools!
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2022-08-04
- Comments
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No internet/phone line since 19th July. Engineers could not be bothered to fix the fault. 16 days later still not fixed. Asked for manager three separate times. No call. No idea if it when this will be fixed. Paying for Sky Sports, Movies and Entertainment to name but a few. No service. No Netflix. Had to cancel three subscription channels. Engineers haven't reviewed the situation since 26th August. Umpteen calls resulted in nothing being done.
- Location
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- Location
- Stevenage
- Reviewing
- NOW Broadband
- Date
- 2020-02-05
- Comments
-
Ordered broadband kit in November but never received.
Called them in December to notify that kit not received yet, new one sent out.
Never received any router still charged since November.
When I called to notify that I didn’t received the kit no refund offered.
Had to cancel after 4 months paid without being able to use the service at all.
- Location
-
- Location
- Brighton
- Reviewing
- NOW Broadband
- Date
- 2024-03-15
- Comments
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I have for a whole month tried logging into my NOW account to cancel and every single time it says that the log in is not working at this moment. I have tried contacting them which also has not worked. This is an extremely unreliable company. Do not recommend.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2019-04-22
- Comments
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I signed up NOW TV Broadband for £18 pm with 6months entertainment pass, but they took my payment card I asked them I don’t want to put in auto renew so why you holding my card details they didn’t remove my card detail
Then I had a look at this page as disastrous experiences with them so I decided to cancel , I called them but they never pickup the phone even after 55 mins so I hanged up I speak to their chat ppl they didn’t responded , so finally I had to contact my previous supplier and stop being taking me away by this ppl and they immediately stopped since I was under cooling off period
Now tv had to cancel
I’m happy I’m not with this NOW and never in future
- Location
-
- Location
- london
- Reviewing
- NOW Broadband
- Date
- 2022-02-09
- Comments
-
have never had any issues with the broadband team are always very helpful and always offer me a new offer every time my contract ends, competitive prices and great customer services
- Location
-
- Location
- Chapel En Le Frith
- Reviewing
- NOW Broadband
- Date
- 2019-10-25
- Location
-
- Location
- Chesterfield
- Reviewing
- NOW Broadband
- Date
- 2021-12-23
- Comments
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Ordered NOW Broadband to replace unreliable Virgin Media for work, and at £20 a month, no contract, and included calls, it was good value.
Everything was activated the evening before, not a single hitch, not a single issue, and reliable 75 Mbps download, what's not to like? Better if customer service was available online not just by phone, and a hub with better range would be good, but at this price it's cool.
- Location
-
- Location
- Ammanford
- Reviewing
- NOW Broadband
- Date
- 2023-10-27
- Comments
-
Had the broadband box sent tried all the connections . No joy.
Put on technical test . No joy.
Phone the number for customer service 1 for 40 plus minutes
2 for 45 minutes
3 for 22 minutes until it was closing time 8pm
lol
- Location
-
- Location
- Ormskirk
- Reviewing
- NOW Broadband
- Date
- 2022-08-24
- Comments
-
Only been live with them for 3 days, wifi router extremely weak, cannot reach (poor signal) the back of the house. router is installed in exactly the same position as the old EE one. Worst thing is there is nowhere to report this to, and no contact number, just irrelevant FAQs. There's even direct line of sight from the router to the back of the house! Really disappointed- beware unless you live in a bedsit!
- Location
-
- Location
- Bury
- Reviewing
- NOW Broadband
- Date
- 2022-10-01
- Comments
-
Signed up to change from sky to now tv for my broadband and landline at the start of August. Was given a date at the end of August that the swap would happen but didn’t receive a router and my sky kept working. Rang to find out what was happening and was told my order had a problem and had been cancelled. No communication to let me know this. I was then told they would be able to swap on the 16th September but I would loose my landline number so against my better judgment I carried on with my order. Router arrived but nothing happened on the 16th so I rang to cancel everything a spoke to a very rude guy who cancelled the order. Spoke to sky to tell them I wasn’t changing suppliers but was told nowtv had put a stop order on my line with open reach which they couldn’t stop. Spent several hours on the phone trying to sort it out since and the tonight my broadband and landline has gone off. Spoke to sky and open reach has disconnected it because now tv haven’t cancelled the stop. So now I’m left with no broadband and no phone and sky have told me they won’t be able to reconnect me for at least 14 days which is a problem as I work from home. The whole experience has been farcical and has left me out of pocket paying more for my broadband than my new deal would have cost. Sky have tried to help but now tv have been useless. Avoid them!
- Location
-
- Location
- Fishlake S/Yorkshire
- Reviewing
- NOW Broadband
- Date
- 2019-11-16
- Comments
-
keep away from this crap provider, there is no way of contacting them when you have a problem, I have been flooded and have problems connecting to broadband and I have no phone, the only thing that came into contact with any water was the Open Reach box (another crap firm), can;t speak to anyone here either, on their information page it said contact your service provider and they will inform Openreach, so hack to square can't contact NowTv. it's time Ofcom got a grip on these companies who cannot be contacted by their paying customers.
- Location
-
- Location
- ALTON
- Reviewing
- NOW Broadband
- Date
- 2024-02-09
- Comments
-
Very quick to take a payment but when it comes to actually getting it activated I am left waiting. No feedback, just told to wait another 24 to 48 hours after the due date.
Working form home without broadband is causing endless hassles. Should have gone elsewhere.
- Location
-
- Location
- Herefordshire
- Reviewing
- NOW Broadband
- Date
- 2023-11-23
- Comments
-
What everyone else said. Customer service is pitiful. An endless loop of menus leading to the wrong computerised answer and eventually a rude and unhelpful human. Very much looking forward to the end of my contract.
- Location
-
- Location
- Bath
- Reviewing
- NOW Broadband
- Date
- 2019-08-03
- Comments
-
Dire customer support. Often left on hold for up to 20 minutes only for them to take you off hold to tell you that they can't help and end the call. The other tactic is to disconnect the call whilst "transferring" you. I have cancelled within the first week of my contract after they messed up my broadband order and I couldn't get a straight answer on how it can be resolved from anyone.
- Location
-
- Location
- Kent
- Reviewing
- NOW Broadband
- Date
- 2021-05-26
- Comments
-
Never had customer service this exceptional. Reported no service on Sunday due to broken outside cables. Jess from Now TV was so helpful. Knowledgeable and friendly. Engineer called Tuesday for repair.
Very impressed with this company. Excellent broadband at very reasonable price.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.