2,278 Customer Reviews over 57 pages
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- Location
- Essex
- Reviewing
- Sky
- Date
- 2022-12-19
- Comments
-
Sky broadband made 2 appointments with me that we both missed without a call or text to apologise, costing me hundreds due to waiting in and time off work due to a fault on there broadband service.
This has now been going on for 2 weeks. No calls at all from sky for the past 2 weeks to give updates despite me having to call multiple times a day. Partner works from home which has caused massive issues.
Communication with Sky is so poor and I believe they have broken GDPR laws as they refuse to accept they sent appointment by text but the text sent knew I was with Sky the time and date of the appointment if they didn't send it the information must have been passed on by them.
Unhappy is an understatement.
- Location
-
- Location
- Derbyshire
- Reviewing
- Sky
- Date
- 2019-02-28
- Comments
-
its very very hard to leave sky.
they make it very hard to charge more from you.
prices are high.
Indian call centers hard to deal with
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2017-09-20
- Comments
-
Couldn't make a worse service if you tried. They never answer emails and the phone queue is very long. Broadband speed is roughly 1/5th of what we pay for. Service drops out completely about once a week, from anywhere between an hour and a day. Don't go with Sky! They are *AWFUL*
- Location
-
- Location
- Devon
- Reviewing
- Sky
- Date
- 2020-01-05
- Comments
-
Every aspect of my sky broadband is sub standard. We live in a small mid terrace but struggle to get any signal upstairs. The speeds are so slow we cannot even stream a programme on tv, constantly interrupted by buffering. When opening web pages on both the pc and smartphone, we have to wait noticeably for them to load up, some more complex pages don’t load at all.
Spoke to customer services for around 45 minutes, told you get what you pay for and there is no solution to my problem.
Please don’t use sky broadband it isn’t fit for purpose.
- Location
-
- Location
- Crewe
- Reviewing
- Sky
- Date
- 2015-06-10
- Comments
-
Promised 11-17mb/s, getting 1.5mb/s at best. Sky blame the lines, had BT engineer out twice (we had to pay once) and no problem with the line.
Sometimes when called the service agent would lie through their teeth and say we are receiving around 12mb/s.
2/10 would discourage anyone from having sky internet unless they had it free with a package.
- Location
-
- Location
- Morpeth
- Reviewing
- Sky
- Date
- 2018-06-06
- Comments
-
Worst i ternet ever, extremely slow download very poor connection to servers. When gaming the ping is through the roof. DO NOT EVER BUY THIS INTERNET EVER COMPLETE WASTE OF MONEY AND TIME
- Location
-
- Location
- Wokingham
- Reviewing
- Sky
- Date
- 2017-08-02
- Comments
-
Terrible. Avoid at all costs. Customer service representatives just don't answer EVER. If you want to get something sorted, just hope it's on their terms because it certainly won't be on yours.
- Location
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- Location
- Southport
- Reviewing
- Sky
- Date
- 2017-11-27
- Comments
-
I had a good experience with them. Made setup very easy and internet is always very good. I'm a web developer so I'm on internet all day. Thought I'd post a good experience as it has been.
- Location
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- Location
- Worthing
- Reviewing
- Sky
- Date
- 2023-03-11
- Comments
-
I wouldn't even bother it's the worst Internet I've every experienced. I think the old dial up would be quicker. The Internet drops in and out even with a lan connection. They have been out to upgrade the router and it made no different. Complete pile of sh#t. Never get the average speed they promise and then they have the cheek to up there prices. Ducking jog on sky. I wouldn't even recommend them or wish them on my worst enemy. AVOID AT ALL COST
- Location
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- Location
- Newcastle upon tyne
- Reviewing
- Sky
- Date
- 2017-01-09
- Comments
-
Sky used to be the best company for tv and broadband, well worth the price (back then). All i can say now is very over priced for a very poor quality service and terrible broadband speeds. Very unreliable aswell. Been with sky for over 8 year and its got that bad im looking into other companys to go with. Not good sky, not good at all.
- Location
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- Location
- grimsby,lincolnshire uk
- Reviewing
- Sky
- Date
- 2009-12-10
- Comments
-
on broadband connect in the middle of the day its fine but from 5pm onwards get a very slow speed its 8mb and about that time i get less then 1mb and frequent disconnects
- Location
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- Location
- Essex
- Reviewing
- Sky
- Date
- 2021-03-24
- Comments
-
Sky made a total mess of my house move which was already stressful enough as it is.
Had almost 2 weeks of no broadband and on the day they said it would go live it still doesn't. No text, email or call to say why so I had to go out my way to contact them only to find out it's delayed further.
They offered me a few pounds in compensation and would not budge on anything. Terrible service, I'm furious and now switching provider for TV and Broadband.
- Location
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- Location
- Hayle
- Reviewing
- Sky
- Date
- 2016-08-20
- Comments
-
Moved house, was promised a minimum of 12, and potentially 20 from a standard phone line (no Sky fibre available here). Instead I get maybe 4 down, and it disconnects roughly every twenty minutes. I'm using an Xbox one, that has a wired connection to the router to measure this speed. It's absolutely awful, and I have scheduled BT fibre to be installed.
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2017-04-30
- Comments
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After 2 years with Sky it is time to move on. I just found that Sky was charging me £2.50 every month for not taking their TV package. When I called , they agreed to remove the £2.50 from my monthly bills which were almost £32 for the slowest speeds imaginable. I asked that they pay back my money which they had been taking from my account. After many calls I managed to get someone to credit my account . After all of that I was left with a bad feeling and they have lost me as a customer. I would not recommend.
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2018-08-29
- Location
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- Location
- london
- Reviewing
- Sky
- Date
- 2015-01-19
- Comments
-
worst experience ever ,horrible nasty ,evil people DO NOT GET SKY no matter what this people hang up the phone on you when they don`t know what to do !! you will regret it if you get SKY !!!!
- Location
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- Location
- EN5
- Reviewing
- Sky
- Date
- 2016-02-11
- Comments
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CROOKS! First let me say that I didn't join Sky by choice, I was transferred when they took over O2. I also noticed the slower broadband speed that others have mentioned, but that isn't my main complaint! I had as part of my package free international calls, which is what I joined O2 for in the first place. This was also transferred to Sky until suddenly I noticed a much higher charge to Sky on my bank statement. It turns out that they suddenly decided to transfer me (and everyone else on the same package) to a different package which didn't include international calls! They said I could 'upgrade' to the new international package and pay more for the privilege. Not only that, they would lock me into another year contract to receive the same service as I always had. This is clearly just an underhand way of holding on to customers, while getting them to pay even more. With me it hasn't worked, I've just signed up with Plusnet.
- Location
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- Location
- Essex
- Reviewing
- Sky
- Date
- 2019-03-27
- Comments
-
If you like having distinctively average broadband that will cut out and then come back on again randomly this is the company for. If you want poor customer service when trying to fix the issue, again the company for you.
- Location
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- Location
- Birmingham
- Reviewing
- Sky
- Date
- 2017-10-05
- Comments
-
Moved house almost a month ago to a family members house who also had Sky. My mother called up to inform them, told to call back a week later in order to get our services switched on. My family member in the mean time had hers switched over 3 days into the move. Mother called up and spoke to a customer service advisor who's level of English was worse than a 1 yeat old told us he'll get it switched on in a week. The week passes no internet on, I call them up and get told that we had apparently signed up for Fibre which will take 4 weeks to be turned on. I get a confirmed switch date for 5th October. Call up and promised it will be on for 6. 7pm no internet call back and spend 2 hours on the phone to be told Open Reach missed the appointment and no one contact me to inform me. Now they say they cannot do anything until next week. I would seriously consider staying away. Calling up Virgin Media first thing tomorrow.
- Location
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- Location
- Manchester
- Reviewing
- Sky
- Date
- 2018-04-25
- Comments
-
Genuinely never had worse broadband in my life. Constant cutting out, always dropping below fiber speed, never get signal around the house on WiFi.
If you play games online, don't bother.
- Location
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- Location
- Rochester
- Reviewing
- Sky
- Date
- 2018-08-28
- Comments
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Switched to sky for mobile and broadband, mobile took 3 days to switch /port my number and had cheak to charge me for late payment when each service debits on different days, then when engineer came to install broadband he assaulted me and I never been more disgusted with any provider and not even an apology, up to you but I can safely say they treat customers disgusting and charge you extra for that service
- Location
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- Location
- warwick
- Reviewing
- Sky
- Date
- 2015-07-10
- Comments
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Not a bad speed if u can get online that is always cutting out and slowing down and then 5 times a year then ring and ask if I want tv keep putting price up but it's got getting any better
- Location
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- Location
- 65 Thorngrove Road
- Reviewing
- Sky
- Date
- 2018-01-21
- Location
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- Location
- Manchester
- Reviewing
- Sky
- Date
- 2015-10-28
- Comments
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I have been with sky for a number of years now, I used to praise them but recently my views have changed. My upload speed is crap, my download speed is poor, and everything is crap about them. The customer service is top notch, very friendly staff and seem to know what they`re doing.
The hardware on the other hand, router, micro filter, etc. VERY POOR, Heres an example, within the hours of 21:00 and 00:00 ( I should be in bed but I have insomnia) I have disconnected 8 times, I have even written the times down im that sad, but in all fairness, if your paying out of your butt for internet, you should get a better service.
I suggest everyone avoid sky, they were once the best, n now the worst. I am considering changing very soon. So good luck to anyone who considers them!
Best post this before my connection goes again..
- Location
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- Location
- Liverpool
- Reviewing
- Sky
- Date
- 2018-12-24
- Comments
-
Constantly lied about what speed we would get they said about 50 mbps on fibre I get a max of 3 when nothing else is using the internet. Over the last 6 months the internet has randomly started disconnecting for no reason and I need to restart the router which means I have ended up using my mobile data more in the house as it's a stronger more consistent signal and this problem is only getting worse, over the last week or so the internet has gone down at least 20 times a day every half hour or so and I'm a gamer which means literally every single game I've joined on my pc has disconnected from meaning I've lost all of them and my pc is pretty much useless, it also take several days to download games as the downloads will constantly stop since the internet disconnected all the time.
Do not get any broadband it it literally the worst I have friends who live near me who have an internet connection that is constantly 20 times stronger than mine on virgin, go with virgin they are a much better company and don't lie about there speeds constantly.
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2018-01-27
- Comments
-
It crashes often especially during busy times.
I am the only user.
Rubbish coverage
- Location
-
- Location
- witham essex
- Reviewing
- Sky
- Date
- 2015-04-04
- Comments
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I've had sky for over a year and it's been problem after problem I was offline for over a month and they still charged me for it so gonna switch to bt
- Location
-
- Location
- Reviewing
- Sky
- Date
- 2016-06-01
- Comments
-
I've had sky a while now and this month they've billed me 107 pounds considering it's supposed to be 45pounds ! I've rang them only to be spoke to like a child and for them to say that's the amount I've got to pay well I can say I'm defiantly not paying it and I will be changing !
- Location
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- Location
- Wednesbury
- Reviewing
- Sky
- Date
- 2015-01-26
- Comments
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Sky is rubbish over all no help with customer services and don't fix problems for you ! They expect you to pay but then expect you to do there job for them . I don't agree to unscrew things because you never no what is under there but they expect you to do it !
- Location
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- Location
- Kingston upon Thames
- Reviewing
- Sky
- Date
- 2018-10-22
- Comments
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Usually good but when there's a problem it takes days on end to get it sorted.
Several days ago our broadband slowed down to the point that it is pretty much non-existent now. According to our contract we should have up to 24MB speed, currently it is under 2. Uploads are also not working at all, the speed is 0.5MB at best. Called them and was told tests indicate there might be a problem outside our home but still they don't seem to think it should be sorted quickly. We have to wait for days now to get someone onsite so it can be checked.
- Location
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- Location
- england
- Reviewing
- Sky
- Date
- 2015-07-20
- Comments
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absolute joke of a broadband, strongly recommend no going with sky as it constantly has slow internet speed and a lot of problems in general, for example whenever its bad weather (heavy rainfall) youve basically got no chance of getting anywhere on the internet. stick with virgin.
- Location
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- Location
- Bury
- Reviewing
- Sky
- Date
- 2016-07-19
- Comments
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56k dial up by freeserve in 1998 was faster than sky broadband. Worst Internet service provider in the world . Forever dropping connection, can't play any online games. Youtube takes 3 years to load a 4 second clip. Anyone thinking of going to sky for broadband, think again. Absolutely piss poor . Spoke to quite a few friends who have sky and they all agree. Please stay away from this stone age Internet.
- Location
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- Location
- Wakefield
- Reviewing
- Sky
- Date
- 2016-10-05
- Comments
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Having problems with my ping ,mbs is good but Ping is 151 to 300 paying for fibre unlimited ,tried to complain but got nowhere ,they don't care about ping ,still have copper cable from the 1970 running into house have been told that they are optic fibre wtf,asked to send engineer out but they wouldn't ,Payed for a data company to check my lines,they told me they were copper as I thought,rang back and told Sky,but if you don't work for sky your wrong they told me. Can't cancel stuck with this crap for another 10 month , this is the second time I've been with sky in 10 years both times have been useless , why did I leave virgin,,,,
- Location
-
- Location
- Mirfield
- Reviewing
- Sky
- Date
- 2017-11-04
- Comments
-
Absolute rubbish!
- Location
-
- Location
- Whitchurch Cardiff
- Reviewing
- Sky
- Date
- 2023-06-09
- Comments
-
Since our SKY broadband has been upgraded we
have had numerous problems.
Staff apologies for their companies not having enough engineers.
After sales service poor.
We have been forced to seek another provider.
- Location
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- Location
- Leeds
- Reviewing
- Sky
- Date
- 2018-02-11
- Comments
-
Had sky broadband in our flat now for almost 7 months and I would say we have had problems every day since. The internet consistently drops out roughly 10 times per day/evening meaning gaming, sttreaming and general browsing is a real challenge. I am now happy to say we are soon to be fully switched over to Talk Talk after this terrible experience. I would not recommend this awful service to anyone. Good riddance.
- Location
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- Location
- Rotherham
- Reviewing
- Sky
- Date
- 2014-03-16
- Comments
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So I changed address, I used to have Virginmedia but unfortunately they don't supply at my new place so I switched to Sky. Well, it's like stepping back in time 5 years, I'm supposed to get 16 mb download speed b ut only get 11 mb, the connection is dodgy at best and if I use On Demand it uses my broadband. So let's see, for exactly the same price with Virginmedia I had 60 mb download speed and a TiVo box with it's own dedicated 10 mb supply for On Demand, now I'm basically paying for the same speed my TiVo box had for itself. Please, please if you have a choice, go Virginmedia every time.
- Location
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- Location
- North Devon
- Reviewing
- Sky
- Date
- 2017-05-06
- Comments
-
We have recently moved house... it has now been 7 weeks and still no internet... I have chased this up till I'm "blue in the face"! All I can say is... don't bother.. seriously, just go elsewhere.
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2016-07-09
- Comments
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Good maximum speeds but the variance is ridiculous. Our fibre speeds vary from 30mbps to 1mpbs. Not acceptable really
- Location
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- Location
- Lincolnshire
- Reviewing
- Sky
- Date
- 2014-12-13
- Comments
-
I don't want to waste waste my time describing my experience with SKY. Rubish
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.