2,278 Customer Reviews over 57 pages
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- Location
- southampton
- Reviewing
- Sky
- Date
- 2015-07-10
- Location
-
- Location
- Hither Green, London
- Reviewing
- Sky
- Date
- 2018-09-28
- Comments
-
Their customer services are among the best I've used which is one of the reasons I've stayed with them over the years, but the broadband speeds in our area are rubbish. I am supposed to get up to 24MB and my latest speed test shows I get around 4.
- Location
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- Location
- Inverness
- Reviewing
- Sky
- Date
- 2016-11-05
- Comments
-
Extremely frustrating long useless calls.
Failed to fix the initial broad band connection after 4 visits
If there is less than one star rating I would choose that
I wish I visited this page before subscribing to Sky
- Location
-
- Location
- Manchester
- Reviewing
- Sky
- Date
- 2016-08-29
- Comments
-
I feel extremely relieved as I am leaving sky for good. Absolutely horrible service and internet connection!
- Location
-
- Location
- Norwich
- Reviewing
- Sky
- Date
- 2017-08-14
- Comments
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2 Months into my 12 month broadband contract, my speed has dropped from 8Mb to 5Mb.
Phoned Sky and they said that that speed is fine and they will do nothing. They gave no reason for my speed dropping by almost half.
Have lived here for 11 years with the same phone line. BT, TalkTalk and PlusNet all gave me 8Mb all the time.
- Location
-
- Location
- Bury
- Reviewing
- Sky
- Date
- 2017-03-17
- Comments
-
After three years of poor to average service we decided two weeks ago to leave sky for Now TV and we cancelled the whole lot (out of contract). We then discovered that Now TV broadband is not yet available here so we called Sky back to arrange to keep broadband, no problem... We thought.
Last Sunday the broadband went off. We phoned Sky and they said that they would call us back on Wednesday to see if we still wanted to keep the broadband. Nobody called so we called them to tell them to forget it and we signed up with BT Broadband. Just received a letter today from Sky demanding early cancellation fees, even though Sky cancelled the broadband and failed to call us back as promised. The funniest thing has been realising that my gifgaff mobile broadband is faster than Sky's home broadband lmao. Avoid Avoid Avoid!
- Location
-
- Location
- Sunderland
- Reviewing
- Sky
- Date
- 2015-01-18
- Comments
-
The internet connection is terrible and it goes down at least twice a day. It has become impossible for me to use netflix or any other online video browser. I do regret now that I have signed them in the first place.
- Location
-
- Location
- Reviewing
- Sky
- Date
- 2016-06-17
- Comments
-
This internet is a joke.
I can't host a game because everyone would be lagging
If you want DECENT internet DO NOT BY SKY
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2019-07-20
- Comments
-
Terrible customer service as a VIP customer. I called them when I lost satellite signal and they actually made it worse. I lost all functions which included the remote control. The engineer will take 5 days to come and fix the new fault they caused plus the initial fault I called about. Super bad! I will work towards closing my account of over 20 years
- Location
-
- Location
- TONBRIDGE
- Reviewing
- Sky
- Date
- 2020-06-21
- Comments
-
Dreadful - their wifi router is the slowest and has a range of around 5 meters. Upload speeds are just dreadful, I could hand write stuff faster...
- Location
-
- Location
- Leeds
- Reviewing
- Sky
- Date
- 2015-11-23
- Comments
-
Been a sky customer for 15 years pay £130 a month, we have multi room which crashes all the time slow internet even though they sent a new hub internet still slow ,tablets loose connection if you go into a room other than where the hub is ,customer service has always been crap !funny though if you want to up grade they pick your call up in the first second!after 15 years we are thinking of changing sky is worse than its ever been!!!
- Location
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- Location
- Slough
- Reviewing
- Sky
- Date
- 2017-08-03
- Comments
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Moved from virgin to sky in December. Big mistake. Broadband issues daily. Live chat always busy. Online diagnostic tool 'not available. Can not get through on the phone. Terrible service, terrible support. If you're thinking of switching, don't.
- Location
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- Location
- Durham
- Reviewing
- Sky
- Date
- 2015-12-01
- Comments
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Having tried Sky for a year I have got the say they really are dreadful. I have been without a signal so many times, I have list count. My telephone line wasn't working for well over 2 months and they didn't feel the need to refund me for the loss over this period. When I was nearing the end of my contract, I contacted them to inform them I didn't wish to renew, their advisor informed me that I had to call back 2 weeks prior to my contract ending which was the 28th and she informed me I had to wait till the 14th. So I did and then they still deducted the next months bill from my account. After informing me it was an overlap and I would receive my refund in 2 weeks, I waited. 2 weeks later still no refund so I contacted them again, now the amount I was going to be refunded was less than they had taken because I had an extra day of internet and their advisor had given me the wrong cancellation date. Now, 7 weeks after ending my contract, I still haven't received a penny. Sky has poor quality broadband and even worse advisors who misinform and simply mislead customers. Definitely will not be going back to Sky anytime in the future.
- Location
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- Location
- Altrincham
- Reviewing
- Sky
- Date
- 2014-05-23
- Comments
-
Recently changed from bt infinity. Very happy with move to sky fibre, faster speed, more reliable and have had fantastic customer service!!
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2017-10-24
- Comments
-
Gave me one date when I could have my broadband set up by - it was 7 days sooner than any other company so I went with them. They Lied. Took my money and then said it was going to be another 20 days after that original date. I waited. And then 20 days later, still no broadband and they now say its going to be another 20 or so days. Keep away.
- Location
-
- Location
- Chislehurst
- Reviewing
- Sky
- Date
- 2023-04-12
- Comments
-
Sky. What a rip off. Wish I'd never cancelled Virgin Media.
Not only is the broadband inferior, it's very slow, constantly failing, on and off nearly every day, at any time, and drives me mad.
I moved to an area where the signal wasn't as good as my last address, less than half. I expected the price to drop, it didn't, I asked they said no. WHY???
I understand that it is not your fault I moved.
I don't understand why it hasn't dropped in price, because it isn't my fault you can't even supply the lack lustre broadband you provided before.
My internet is now around 26 - 32 mbps, making it slower than my mobile phone powered by 3 mobile Internet.
My package was renamed to the 35 mbps package, without my permission, I am paying for the 70 mbps package, this is what should be showing on my bill, nothing else.
The tv signal is also terrible. If I record anything, watch anything live it drifts in and out of signal, pixilated picture. Ruins my programme's.
They even increased my package price this month. An absolute liberty.
I have to put up with this until November. Then the ordeal will be over.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2022-02-09
- Comments
-
HORRIBLE SERVICE - STAY AWAY FROM THEM!!! Had my broadband for over 18 months. They will increase the price even though the price should be fixed, you have a VIP access which you can't use via the app nor online and finally when you leave them they take the final bill with Direct Debit and WON'T REDUND YOU FOR THE LAST MONTH OF THE CANCELLED CONTRACT!!! Customer service is POOR! they promise to call you back and never do. STAY AWAY FROM THOSE THIEVES IF YOU WANT A PIECE OF MIND!
- Location
-
- Location
- STANMORE
- Reviewing
- Sky
- Date
- 2018-06-14
- Comments
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I just do not go along with the reviews about sky customer service i have found each agent very po,ite and have helped me all they can i think some of you sending reviews want to get a life
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2016-05-23
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2015-05-14
- Comments
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After having Sky broadband for a few months now, I have not received anywhere near the quoted speed of 7Mbps; typically peaking at 3Mbps. I have complained several times and still nothing is being done. I have used the app 'speedtest' just now as the broadband has restricted me from completing my work at home, resulting in 0.11Mbps!! Now to wait on hold to receive some kind of incoherent answer without any sort of resolution.
Stay clear of Sky broadband!!
- Location
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- Location
- Macclesfield
- Reviewing
- Sky
- Date
- 2018-10-19
- Comments
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I've had Sky fibre max for 2 years now and it's got progressively slower over that time.
My Q Hub always shows a 80/20 connection but speeds have dropped from 74mb/s down to 40mb/s.
No real explanation from Sky for the slow down (I'm connected via 1gb/s ethernet cable to router to a i7 6 core laptop).
Plus I'm paying £33 per month for somthing new customer can get for £27.
Best offer they have for existing customers is £30.
Sky show no interest in customers if they have problems to raise.
- Location
-
- Location
- Macclesfield
- Reviewing
- Sky
- Date
- 2018-10-13
- Comments
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My fibre BB is really not too bad for a basic service.
However, the price was high to start with and then got increased. I'm now paying 50% more than new customers are paying.
When I called they offered me £1 off!
In my view , Sky now see their customers as 'cash cows'.
I've been with Sky for 17 years (for TV) and they really don't respect that.
I'm leaving to get a sensible price for my BB and TV.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2015-04-09
- Comments
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Watchdog should investigate this diabolical company. I had O2 broadband for 3 years and didn't have a single problem. They were then bought by Sky and I didn't have the time to source another provider. Massive fail!!
At least twice a month I waste an evening on the phone to their technical 'robots' trying to solve the issue that's clearly at their end. My wireless works intermittently at the best of times but since the bank holiday weekend it's been practically non existent.
Thank god my contract ends at the end of the month and I no longer have to pay for this total sham of a service.
Disgraceful and deeply frustrating!!!
Steer clear at all costs!!!
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2014-12-04
- Comments
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I have never experienced such a bad costumer service, I called them 5 times today to ask why my wifi wasn't working and every time i got a different answer, they even asked me to dismantle a landline socket! Then they said they would contact me within 72 hours and that i should wait ( without a wifi at home)When i said that i would change a provider, they told me that i have to wait for 2 weeks for another company to set up my broadband, i feel like i'm waisting my money.
- Location
-
- Location
- West Midlands
- Reviewing
- Sky
- Date
- 2018-06-01
- Comments
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After 2 years with Sky I moved to another provider. The internet was not any better than the cheaper providers'. Connection usually dropped at 8pm and took 5-10min to recover, speed was very slow, streaming series (Netflix, Amazon, BBC) was never good quality, often stopping for loading.
Moved to another provider, all confirmed and set 2 weeks before last payment. It didn't stop Sky to prepare the bill for next month and they even took the money from my account 2 weeks after I left them. I called them straight away, they promised a refund but said that it could not be processed until the 12th May (another 2 weeks later). Of course the refund never went through so I waited for the day when they normally take the monthly payment. That day also passed and today they sent an email saying that they owe me almost £40 which will be transferred to my account in the next 10 days. Overall they took my money and failed to give it back for two months. Disgusting, they never even apologized.
- Location
-
- Location
- Why
- Reviewing
- Sky
- Date
- 2018-07-03
- Comments
-
The WiFi is horrible it's basically like you don't have WiFi at all at times do NOT get sky it sucks and you get slow WiFi like 1-2 bars it's horrible and a scam. One of the worst WiFi ever you could get better WiFi signal at McDonald's using the McDonald's WiFi.
- Location
-
- Location
- Southwark, London
- Reviewing
- Sky
- Date
- 2017-01-09
- Comments
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So awful, first couple of months were fine but suddenly getting all sorts of slow speeds and connection problems. Have tweeted, rang and generally complained to try to get some response but now they want us to pay for an engineer to come out. The internet goes on and off about 4/5 times an hour making it impossible to watch anything via download and I can't even bear to work from home. Absolutely appalling and totally frustrating, just counting down the months till we can get out of contract, it's that bad that we are considering paying the fine to get out of it. They have no answers for why the connection is so intermittent.
- Location
-
- Location
- Manchester
- Reviewing
- Sky
- Date
- 2016-04-09
- Comments
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DO NOT use Sky for your broadband. Their customer service is shocking! After trying to cancel our account due to moving home we have had nothing but problems. From Sky cutting off the internet in error for 2 weeks, taking over a month to process a refund for an over-payment (caused by their error) to refusing to refund the 'goodwill' gesture they gave for their mistakes and every time you speak to an advisor there is a different response.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2017-01-23
- Comments
-
I had a problem with sky from first day of my contract for broadband and phone,their customer service is horrible,they do not care about customer at all,it took me 4 month until they send a engineer which they were not to fix the problem and they even do not let me to cancel my contact.I paid for 6 month which most of the time disconnected my broadband or my phone.they only wants your money without any service
- Location
-
- Location
- Newcastle
- Reviewing
- Sky
- Date
- 2018-03-23
- Comments
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Dont go with Sky . BY give better service and customer care
- Location
-
- Location
- Dorking
- Reviewing
- Sky
- Date
- 2019-04-24
- Comments
-
Hello,
I just moved to new property after being customer with Sky for a year and they have been helpful and cancel my old contract as i was not sure if my new property will be ok for Sky.
Once i moved called them and within 3 days i got the Hub and next day the engineer to check my line.
After the internet was activated i struggled to go online but Alex the Bulgarian agent on the phone was bery polite amd explained everything to me so i can understand that it was phone line issue not Sky.
He advised me someone within 72 hours will fix this and i should have broadband on.
He kindly ask me if i am aware that the number i dial is chargeable and i said i know.
I think Sky need more agents like Alex as he was extreamly friendly amd professional in same time.
I hope this will go directly to him amd he deserve Big Well done and thank you for your help.
Much appreciated
- Location
-
- Location
- Mill Hill
- Reviewing
- Sky
- Date
- 2015-08-10
- Comments
-
absolute mess! Never again! Have just been waiting on the phone to chase my complainet for the second time!!! 90 mins and still no answer!
When Sky broadband was installed theey have damaged my walls and never called back to investigate!!!
I have never seen wosrse customer service and will cancell the contarct once I have got through to them !!!
Absolute disappointment and frustration during the process
- Location
-
- Location
- Birmingham
- Reviewing
- Sky
- Date
- 2016-06-19
- Comments
-
DO NOT GET SKY BROADBAND!!! Absolutely terrible, took 3 days for my son to download a game. I am supposed to get a download speed of 5. I have been told my HD Boxes use 2 each. So that leaves barely nothing. Go to virgin!!!
- Location
-
- Location
- Chorley
- Reviewing
- Sky
- Date
- 2015-05-29
- Comments
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Sky are advertising offers to existing customers on third party web sites which when linked through double in price... what a coincidence. No point trying to email - you can't. You can write a letter - yes, write a letter in 2015 or you can wait for days on end to get through to online live chat on the off-chance that you'll find a gap between the hundreds of irate customers and get connected. Failing that you can call them and once through their pathetic line filtering you get to speak to a jumped up little liar who doesn't realise that he could do better for his minimum wage than telling lies to customers. Can't wait until my contract expires as it will not be renewed.
- Location
-
- Location
- Manchester
- Reviewing
- Sky
- Date
- 2022-02-24
- Comments
-
Took advantage of elderly customer increasing costs significantly without notification. Provided obviously inadequate service for the price and were extremely rude and unhelpful on the phone until we got through to cancellations where there a kind and understanding employee helped us cancel our subscription. Would not use this company again.
- Location
-
- Location
- Swindon
- Reviewing
- Sky
- Date
- 2017-12-29
- Location
-
- Location
- Newcastle upon Tyne
- Reviewing
- Sky
- Date
- 2016-12-24
- Comments
-
Doesn't work a lot of the times. Very unreliable
- Location
-
- Location
- Kent
- Reviewing
- Sky
- Date
- 2018-07-16
- Comments
-
Awful, avoid! The connection drops several times a day and they cannot fix it (they didn't even want to investigate it properly). The price does not justify the service although I was told by their representative that I had been 'privileged' to pay 'as little' as almost £20 p/m (!) When I heard that I didn't know whether I should laugh or cry... Seriously Sky have some faith in the IQ of your customers. You are not alone on the market. Do some research and compare your prices as well as the reviews you are getting. I've made my decision. Switch to another provider has just been done.
- Location
-
- Location
- LEEDS
- Reviewing
- Sky
- Date
- 2017-04-15
- Comments
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First 2/3 weeks were as promised... It's been downhill since then really. It's been 5 weeks since I've been able to stream a YouTube video without it stopping for about 30 seconds every couple of minutes.
- Location
-
- Location
- Reviewing
- Sky
- Date
- 2018-08-04
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.