2,278 Customer Reviews over 228 pages
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- Location
- wolverhampton
- Reviewing
- Sky
- Date
- 2014-12-26
- Comments
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every evening-inernet very slow or at all no internet...every weekend-internet very slow or at all no internet..every night-internet very slow or at all no internet..i cant watch any movie..even i cant go to facebook or something...because its not loading...yeah..what i can say else...
- Location
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- Location
- aberdeen
- Reviewing
- Sky
- Date
- 2014-12-22
- Comments
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rubbish use to be very fast but has went down hill very fast
- Location
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- Location
- devon
- Reviewing
- Sky
- Date
- 2014-12-20
- Comments
-
Appalling customer service with Agents who haven't got a clue what they are doing. After almost 10 years loyalty to Sky I will never use their service again. Absolutely shocking!!!
- Location
-
- Location
- Reviewing
- Sky
- Date
- 2014-12-17
- Comments
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Sky Internet has to be the most appallingly slow peice of s**t out there. Wish we had gone with Virgin media, much much faster than this so called broadband.
- Location
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- Location
- Lincolnshire
- Reviewing
- Sky
- Date
- 2014-12-13
- Comments
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I don't want to waste waste my time describing my experience with SKY. Rubish
- Location
-
- Location
- a
- Reviewing
- Sky
- Date
- 2014-12-12
- Comments
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i have been spammed through my personal email account and they decided to cut my email off completely. There is no way that i can send an mail now and get the emails which are very important at this time. can't believe it. They wont help me over the phone because i am not the bill payer which is fair enough is i wanted to cancel the package or something drastic like that but all i need is help on how to get my emails back up and running. The women on the phone sounded like she had no idea what was wrong with my email and half way through me telling her my problem she must have spotted it was a mans name as the account holder and asked for the account password so she didn't have to help me.
JOKE. wouldn't recommend at all infact what an awful service i will be setting up a new email and getting my package cancelled.
- Location
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- Location
- East Midlands
- Reviewing
- Sky
- Date
- 2014-12-11
- Comments
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I'll try to review without swearing but ultimately I would not go with Sky again.
I have a broadband and phone package and my main issue is with broadband and then lack of customer service.
I play on-line games and do a lot of TV streaming. I'll find that games will drop connection after 30 minutes and files can drop connection every 20 minutes.
When I could get through to Sky they would say "oh yes, your line quality has degraded. Let me just tickle this setting and off you go".
Recently though I can't even contact them. I tried for 20 minutes on the phone only to give up and then tonight I sat listening to their "we're sorry that we can't be bothered to put more staff on but please give up before speaking to us" message for 19 minutes only to be cut off! I assume that this is because it hit 8pm and their lines closed.
To say that I am annoyed with Sky and will cancel (probably via Direct Debit as I have no other option if I can't contact them) is an understatement.
Avoid. Avoid. Avoid.
- Location
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- Location
- Shrewsbury
- Reviewing
- Sky
- Date
- 2014-12-11
- Comments
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I have had Sky broadband for about four years now, and it had been okay, with just the odd issue of the service dropping off, but I changed to Sky fibre unlimited three months ago (foolishly signing a new 18 month contract) and it has been appalling ever since. The broadband loses connection at least once a day, sometimes for up to two hours, yet whenever I call them it miraculously starts working again and they can find no fault.
I am an engineer with a bit of a clue as to how it work, and understand that if the fault is not there when they check it that it is hard to find, but I find it very odd that it often starts working again while I am talking to one of their support team on the phone. It's almost as if they have the ability to switch it on and off to slow my usage down!
I would definitely not recommend Sky for broadband or TV (although Sky TV is great it's way too expensive), and will be going to BT when the contract is up.
- Location
-
- Location
- England
- Reviewing
- Sky
- Date
- 2014-12-07
- Location
-
- Location
- Oxfordshire
- Reviewing
- Sky
- Date
- 2014-12-07
- Comments
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Overall OK. I moved away from SKY to EE. I regret that because EE is terrible. But Sky was OK. The speed was acceptable and customer service were great! But the broadband would go like twice in a month. That wasn't good but still. It's better than EE
- Location
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