Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    3 stars
  • Customer Service
    3.1 stars
  • Speed
    2.8 stars
  • Reliability
    3 stars

Based on 918 customer ratings since 2023-05-01 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2,278 Customer Reviews over 228 pages

  • Reviewer
    Location
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Garbage provider, i`ve had Sky for 3 days and its completely garbage.. Ping keeps spiking from 50 to 2000. Sometimes works fine, however most of the time i can barely surf internet. No chance of playing online games either cause if pings spikes. I don`t even know what im supposed to pay for..
  • Reviewer
    Location
    Plymouth
    Reviewing
    Sky
    Date
    Comments
    I knew when signing it would be around 1.5mbs...but never had got 1mbs.... I don't like BT they want £350 to connect to them, virgin not in the area....all i can say it is crap !!
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Have been a Sky customer for 5 years, first with TV but latterly without. Have had a few grumbles with them, we had an intermittent fault on the line a year or so ago and it took them a while to track it down and fix it, so for quite a few weeks broadband would just drop out for 5 minutes or an hour for no apparent reason. It was frustrating but to be fair to them they did fix it in the end and at least they called back when they said they would etc.
    Have now switched to another provider to save money and now I see what truly bad service is like I wish I had never left Sky - if I could go straight back I would, please Sky, all is forgiven, take my money, rip me off, just give me phone and internet and be polite about it, I thought in this competitive market those would be a given but actually they aren't.
  • Reviewer
    Location
    Norfolk
    Reviewing
    Sky
    Date
    Comments
    I was previously with sky for three and a half years and moved property to a new build. Tried to arrange sky to simply move my existing package from my old address to the new one. Absolute chaos from start to finish, this company do nothing but misled and lie to customers. Two and half months later and I was still waiting for the broadband to installed. I had to listen to every excuse under the sun as to why it couldn't be installed due to cabling issues. This company were clearly happy to charge for service the obviously couldn't provide. The staff are rude and incompetent and no one seems to have a clue what's going on. Eventually I cancelled my order and even that was a complete hassle and nightmare. They never cancelled the contract despite specifically requesting this and furthermore owed me money which I constantly had to chase to get back. I would not recommend this company to anyone and would actively avoid at all costs.
  • Reviewer
    Location
    Waltham Abbey, Essex
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    My internet speed never even reached 2MB. The service became increasingly intermittent. Multiple (around 10) phone calls to sort it out, 3 engineer call outs and the end of my tether reached before switching to another provider
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      5 stars
    Comments
    Extremely Frustrating! I switched over from EE to Sky a couple of weeks ago, and already I'm looking to jump ship and use another provider! First of all EE was alright, It wasn't the fastest in the world (around 4-5 mbps) but it was very very reliable, it never failed me, so after a year with them, I decided to go to Sky - bad move! the speeds is good enough, around 12 mbps, but the signal drops several times a day and this has been EVERY DAY since I've joined! This weekend its been like every 15-20 mins which is ridiculous. For a multi-million pound company, I really do expect better!
  • Reviewer
    Location
    Manchester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If i could give less than 1 star I would. It has been 3 months now and it is the WORST internet connection.. Many many problems with speed , and customer service(some of them are soo rude). Today in a span of 20 minutes the router reset itself 4 times!!! This is unacceptable. Definately changing broadband this time.
  • Reviewer
    Location
    Blackpool
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Avoid this company like the plague.

    They pretty much charged me for a service I didn't receive and when I questioned them for a refund they told me that it was "tough luck".

    It's come to light that Sky reel you in with good offers then try to rob you in any way they can once they have you.

    I am fighting a loosing battle with stubborn employees refusing to help me.

    I hope when Murdoch buys his pies with my money he doesn't choke. - Don't trust Sky.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I was very happy with O2 for almost 10 years. I happened to be with Sky when they took over O2, unfortunately. Ever since I face issues with speed, often I have no internet at all. It is so bad that sky representative actually told me to ask for refund in writing. I have no time to complain and listen to their excuses. I pay for internet so it needs to work. I am leaving Sky.
    DON'T SIGN UP TO SKY!! YOU'LL REGRET IT.
  • Reviewer
    Location
    Wednesbury
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky is rubbish over all no help with customer services and don't fix problems for you ! They expect you to pay but then expect you to do there job for them . I don't agree to unscrew things because you never no what is under there but they expect you to do it !

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.