2,278 Customer Reviews over 228 pages
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- Location
- preston
- Reviewing
- Sky
- Date
- 2015-03-04
- Comments
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i have been told by my broadband provider that due to the distance i am from the cabinet my fibre speeds are capped at 22 mbs- so by the time it reaches me it drops to between 9 and 13 mbs. i am paying for fibre broadband and i have been told that due to the quality of my telephone line i cannot get faster speeds. is this the fault of BT as they own the lines or is this sky who are telling me they cannot get it any quicker. or is it the quality of their HUB. sky customer service is very good, but not sure if truthful when it comes to speeds.
- Location
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- Location
- Shrewsbury Shropshire
- Reviewing
- Sky
- Date
- 2015-03-03
- Comments
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If you enjoy playing games and wasting your time and money SKY is the company for you! I don't, so for me they are a nightmare .... I had no service for FOUR MONTHS and trying to deal with them about this was the most unbelievable experience in itself Now they are still trying to CHARGE ME for the period when I had NO SERVICE whatsoever... they say they'll credit me the odd random day or so! Sky is beyond belief and I rue the day I ever changed to them. They know exactly what they're doing - nobody but nobody is as 'stupid' as they make out - deliberate policy to exasperate customers so we give up and they keep money for nothing. Life is too short to be a SKY 'customer'
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2015-03-02
- Comments
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When its connected its all good, the problem is when I'm facetiming or skyping the internet goes dumb. It refuses to work while facetiming and skyping and it goes super slow. At times it stops working and requires to be reset. I love it when it works, I can stream movies and what not. Just wish it could be better at multitasking if you know what i mean?
- Location
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- Location
- Cambridge
- Reviewing
- Sky
- Date
- 2015-03-02
- Comments
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Odd to be so dissatisfied with so many high markings, but Sky are so expensive, why shouldn't their broadband speed be good?
I am disappointed with Sky because they are massively more expensive than (say) BT Vision, and only after I had cancelled my contract did they offer a discount. In fact, before I left, they wanted me to pay £199 to replace a two year old box that had stopped working!
Not only that, but despite having two weeks left to run (two weeks I have paid for I might add) Sky have crippled my broadband speed, and disabled most of the functionality of my Sky+ box.
Nice touch Sky, especially after six years 'together'!
Au revoir.
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2015-02-28
- Comments
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Wish I had stayed with BT. The WiFi drops several times every single day. Rarely had these issues with my previous providers. Can't wait for my contract to end.
- Location
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- Location
- S.W.Cornwall
- Reviewing
- Sky
- Date
- 2015-02-28
- Comments
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My ISP are without a doubt extremely customer orientated & very efficient at dealing with any shortcomings. My only complaint is with BT! In this location, it has been essential to opt for fibre optic as the landlines supporting the service are as layed in the '70s of aluminium. During pressurized times, during the holiday periods below 2Mb was not unusual, whilst when holiday traffic was at a minimum an optimum of slightly over 4Mb was achievable. The annoying factor is that it is imperative to have a fibre connection, be it to the Town Cabinet in order to achieve what some consumers would grade as pultry signal strength at an absolute maximum of 18.5Mb.
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2015-02-27
- Comments
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I was attracted to sky after their £16 broadband deal was advertised, which essentially offered internet just diverge cost of lime rental with £50 worth of vouchers. It was the worst mistake I made.
The company that sorted out the order (love digital) quoted the wrong terms, promising me vouchers when this was apparently only possible if you ordered online. When I repeatedly requested the vouchers they finally admitted they had made an error and sky agreed to give them to me.
My router allegedly arrived 2 days before an engineer was meant to arrive. When I rang sky to explain it hadn't arrived, I was told it must have but they'd order a new one that would arrive in 5 days. The next day my router magically materialized.
My account was meant yo be active on 23 February. Sky cancelled an engineer very late in the day. I'd already arranged to take that day off. Then my internet didn't activate. I rang sky on Monday and was told there was an error with the company open reach that finalizes the internet connections and they needed to close a ticket for the account to go live. I was told that Monday, Tuesday, Wednesday, Thursday and Friday. Each time, I was guaranteed the internet would be available in 24 hours and each time it never happened. I'm still waiting.
When I asked to complain, I was told 'you can't' and I was asked 'why'. When I asked to speak to a manager again I was initially told no. When I asked what sky could do to resolve the situation I was told they could only keep calling the company so apparently I will not have internet potentially indefinitely and there's nothing sky (my internet provider) can do.
All in all, I'm still waiting for internet with my idea when it will arrive. My complaint has been handled poorly- I've been told I have to make a formal written complaint even though the first complaint I made was dealt with over the phone. When asked how I cancel the account, I was told I might not be able to and when I asked for compensation I was asked 'but why do you want that'.
I would definitely not recommend sky and if I dont have internet tomorrow I'm going to try to cancel the account.
- Location
-
- Location
- Reviewing
- Sky
- Date
- 2015-02-26
- Location
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- Location
- risca s.wales
- Reviewing
- Sky
- Date
- 2015-02-26
- Comments
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they sent me new router and connection still keeps disconnecting.and is slow. this broadband is not worth the money i pay for it thinking of changing supplier.
- Location
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- Location
- United Kingdom
- Reviewing
- Sky
- Date
- 2015-02-23
- Comments
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Absolutely disgraceful service. I was initially with o2 and sky bought my a/c.First year charging nearly the same as o2, of £9, but less broadband speed, then in last month increased by direct debit by £1.49, without notifying me, then £15 per month??? They tell me they dont have to tell me of the increase....Thieves...!!!!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.