2,278 Customer Reviews over 228 pages
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- Location
- Barnsley
- Reviewing
- Sky
- Date
- 2015-03-18
- Comments
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Sky are by far the worst I have ever dealt with. I usually don't write reviews but this company were exceptionally bad so I felt I had the need to.
I set up a date with Sky to install my internet, I waited 2 weeks and took the day off work only for them to not show up. I was proactive enough to call them several times before the installation date to confirm they were still coming and each time they said yes. Either they have a terrible system in place or they have very incompetent workers. An hour after they were supposed to arrive I spent 1 hour on the phone only to be told an engineer was never supposed to come out. Taking into account the money I lost from not going into work plus the many phone calls i made to them, I made a very big loss indeed. I decided to go with Talk Talk who have given me a detailed description of when they plan to arrive and what date my router will be here. I will never again go to Sky and I will never recommend this company to anybody.
- Location
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- Location
- Lincolnshire
- Reviewing
- Sky
- Date
- 2015-03-14
- Comments
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Sky, I could sit here for hours writing about how bad they are, unreliable, awful customer service and they lie about your broadband speed to take advantage of technological illiterate customers.
The worst one though, they charged you money for not having services with them. So if you had phone and tv, they would charge you extra for not having broadband with them. I'm not certain if they have stopped this now, but this company is more like a hell on earth than the heaven they portray in their adverts.
- Location
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- Location
- Lancashire
- Reviewing
- Sky
- Date
- 2015-03-14
- Comments
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The broadband service is absolutely atrocious! Been with sky since December and was made aware that within the first 10 days of connection that speeds may vary and the connection may be unstable. It is now March and things haven't improved if anything it's worse! My connection keeps dropping on all the devices and I spent the past week not being able to connect to the Internet at all. Now I'm being told that the problem may be environmental and it is probably something in my home that is interfering with the WIFI signal! I've never heard anything so ridiculous. I never had any of these problems with BT! I am one very unhappy and very dissatisfied customer.
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2015-03-13
- Comments
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very slow broadband, almost impossible to stream without being interrupted every 5 minutes. We asked for a broadband fast enough to be able to stream and this is what they sold us. very disappointed. Never using Sky again.
- Location
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- Location
- Portadown
- Reviewing
- Sky
- Date
- 2015-03-12
- Comments
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took a chance with sky and couldn't be happier, the customer service has been top notch before and after going live, regular emails with updates which is a mile better than talk talk. The broadband itself has been super, never dropping below 8mbps so really pleased, highly recommend
- Location
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- Location
- Stansted, Essex
- Reviewing
- Sky
- Date
- 2015-03-09
- Comments
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Diabolical customer service. Correspondence lost, ignored... takes you ages to even speak with someone. Arrogant, rude and frankly ignorant staff... dealing with anyone from SKY is like wading through treacle. I never even had a contract with them, never used their services at all. They threaten me with legal action for non payment of Broadband I have NEVER had or used! Explain it to them and they constantly repeat their script back at you. I was an O2 customer, but switched to PlusNet when they changed over to SKY, based on all the negative comments I read about SKY. Seems people are right. Anyway, debt collectors (owned by SKY) then started to mail me, the call me. I told them to take me to court if they had the balls. Never heard from them again after that! AVOID SKY at all costs!!!
- Location
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- Location
- Surrey
- Reviewing
- Sky
- Date
- 2015-03-08
- Comments
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Sky broadband is totally appalling. The latest saga in the never ending problems with our broadband is intermittent connection dropping off -if lucky 2 times an hour, if not every 5-15 minutes - it's fustrating beyond belief.
Their customer services are completely unhelpful too. I've just spent an hour and a half listening to scripted rubbish. And my internet still isn't working. Which is a shame because when it is working (not as often as it should!) it give pretty fast speeds. But that fact is futile if you can't get any service in the first place!
The TV is good, but after being with sky for 10 years+ now, switching the Internet was the worse thing I've every done. We are self employed here and the Internet is utterly vital to us getting anything done. Am DEFINATELY cancelling and looking elsewhere.
Wouldn't recommend Sky Broadband to my worse enemy.
- Location
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- Location
- Wolverhampton
- Reviewing
- Sky
- Date
- 2015-03-06
- Comments
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USELESS!!!!! USELESS!!!!! BLOODY USELESS!!!!!
3 WEEKS NOW WITH A CRAP PHONE & BB SERVICE!!!!!
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2015-03-06
- Comments
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Sky is honestly a terrible company to go with, not only are they slow at everything they attempt to achieve or any query you have, but they also don't honor their warranty. I was sold a Sky+HD box, pay an awful lot for phone, TV and broadband, the box broke in less than a year (still well within my warranty) and they won't book the free engineer to fix it. Clearly the product is unfit for purpose and they are trying to charge me £65 for an engineer. Absolute joke!!
- Location
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- Location
- Manchester
- Reviewing
- Sky
- Date
- 2015-03-05
- Comments
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Sky should be put on watchdog for the nightmare they put you through. Been with them for a year now, after switching from my partner's account to mine in order to get a 'new customer' discount. Little did we know this move would cost us 3 weeks of no broadband and no phone whilst waiting for a new phone line which by the way, was already in the flat. What makes this worse is that we were advised to go down this route by a sky salesman in Bury! Fast forward to January this year, a time until which our broadband was mediocre at best. Websites loading in over 10 seconds and just stodgy speed was the norm. So, mid-January everything turned for the worse. Broadband stopped working and the phone line kept cutting out. We are in March now and 3 engineer visits later, still no happier. Last time I phoned up and asked for an engineer for the umpteenth time, they said they couldn't send anybody out until a long-standing line test was done. I insisted I had had engineers in the past few weeks without that test so I couldn't see the obstacles in them dispatching somebody out again. No avail. Kept fobbing me off with their courses of action and other nonsense. My internet is cutting out every minute and i lose phone conversations mid-way because the line goes dead. As soon as my contract is up, I'm out of this disastrous contract, needless to say.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.