2,278 Customer Reviews over 228 pages
-
- Location
- london
- Reviewing
- Sky
- Date
- 2015-01-16
- Comments
-
No complaints procedure OTHER THAN LOG IT AND CLOSE IT!!! DISGUSTING ..Determined to 'screw' every last penny from customers!
It's all in my title, have left and will not be joining again, poor service expensive and terrible customer experience. JUST DON'T JOIN! THERE ARE MUCH BETTER SERVICES WHERE THE PROVIDER WANTS TO PROVIDE A GOOD EXPERIENCE!
No allowances for disability except a fob off, talks about disability law 2010 with little understanding giving back stock answers! No reasonable adjustment made at all, in fact no adjustment made at all as required in law!
By the way, this is the first time I have left a review such as this!
- Location
-
- Location
- South yorkshire
- Reviewing
- Sky
- Date
- 2015-01-16
- Comments
-
We have been with sky since it was first introduced both our landline and Sky boxes have been part of our TV entertainment accessories for years. Their customer service is beyond excellent, broadband is an absolute bargain given the reliability and efficiency of any requirements or problems if any arise has always been dealt with in a professional and an amazing manner. They really are one of the best established companies around, I would advise everyone to sign up with Sky.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2015-01-10
- Comments
-
Been with Sky for 6 years, they service has gone down hill, the broadband regularly drops out. Had to take 1 days leave for BT Openreach engineer to resolve problem. Was told problem was resolved. This did not spoke with Sky as I have limited annual leave. Wasn't interested could only offer Mon-Fri appointment even though I had already take 1 days leave. I know they are able to offer Saturday appointments, as I have a friend who works for Openreach. Do not go with them, only sticks to script cannot resolve complaint. Oh yes told me my complaint falls outside their complaints policy so they cannot log my complaint???? A joke of a company.
- Location
-
- Location
- United Kingdom
- Reviewing
- Sky
- Date
- 2015-01-07
- Comments
-
BY FAR THE WORST BROADBAND I HAVE EVER HAD. We tried to join sky in september, and it all started with a rep who messed up our account. We decided to go for the standard broadband, which he assured us would have enough mb/data/etc for a seven bed student house. After giving it some thought that evening we realised that it would be no where near enough, 17mb between seven people - he was clearly trying to make a quick sale. So we went back the next day to upgrade to fibre. Instead of upgrading our account he decided to try and cancel our old account and start up a new one, which lead to all kinds of problems. In all fairness to him, he didn't think you could upgrade your account - mistakes happen. This meant that the £5 upfront cost we paid with the first account took weeks to be refunded, and we were charged £35 to set up the fibre account (investigation from the sky team could not find what this charge was for - we had been conned) We recieved three sky boxes because of all the confusion, the engineer who came to our home to install the phone line (or whatever) didn't even ring our buzzer or leave a 'sorry we missed you' note. This then resulted in our broadband, being installed 2 weeks AFTER it was supposed to be. When it was FINALLY installed we received so many problems. Firstly, we were being charged more then we were supposed to, because the fibre deal we were offered by the rep had been embellished with reduced costs that weren't actually allowed (as we later found from an investigation taken up by sky), which meant that we were paying more than expected. Second, WE WERE ONLY RECEIVING THE STANDARD BROADBAND - VERY VERY SLOW. Sky could not offer us a refund for this, despite the living hell we went through. After we had been switched to the fibre package, we were still experiencing incredibly slow internet speed so I called them for the thousandth time - it turns out there was a fault in our phone line. The technician who came to repair it told me that it was COMPLETELY DISCONNECTED - which means that we were paying line rental when we weren't even able to use the phone (lucky enough no one needed to use it hey?). By this stage I was completely furious with Sky, as students we rely heavily on the internet for our studies. The internet still wasn't fast enough so I called again and was told to check our internet speeds - It was on 19mb when we were paying for 40mb!!!!! I was told on the phone to change the channel we were on, this did improve, slightly. However, after doing a broadband speed test today - unfortunately not on the sky website because for some reason I cannot log in - I have become aware that our current download speed is 3.2mb and our upload speed is 7.8mb!!!! I know a lot of you must be thinking, well a seven bed student house - you're bound to be using a lot of data, right? Correct yes, but i did the test this evening and there are only three of us in. Sky are the biggest waste of time, they are such a big corporation it is very hard to have any problems resolved without going through a long winded process (unlike talk talk where you can call the geek squad and they're great). We waited for over a month for our internet, desperately needing it as, by this stage, we had all started uni again. Sky is a money grabbing corporation and I will NEVER go with them again. Even after all of the problems we have had we haven't been offered any refunds - not even for when we were paying fibre prices but receiving standard. I recommend Virgin or talk talk all the way, I've never had any problems with them.
- Location
-
- Location
- Reviewing
- Sky
- Date
- 2015-01-06
- Comments
-
Absolute shambles, speed reduction all the time, cancelled and went to bt,sky then took an extra months payment from my account phoned them and was told that I had to wait 45 days to get my money back , complete crooks
- Location
-
- Location
- Essex
- Reviewing
- Sky
- Date
- 2015-01-03
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2014-12-30
- Comments
-
Connectivity is fine, but at awful speed. You'll be lucky to get more than 3Mb/s in central London
- Location
-
- Location
- Nottingham
- Reviewing
- Sky
- Date
- 2014-12-29
- Comments
-
after being with NTL then Diamond Cable and finally Virgin for about 20 years we moved to Sky with the offer of essentially a free years service (offset by M&S vouchers). They say "up to" 17Mb/s they estimated that we would get 5-11Mb/s (which would be fine) but we only actually get 0.8-1Mb/s down and 0.5Mb up. After talking to them ont he phoen they say the maximumkj we could ever get would be 3.7Mb/s they didnt bother telling us that when we were signing up. We;ve been super busy this last month or so what with christmas an all so now were trapped in this pathetic service for another 11 months. Ill be complaining to OFCOM about their sharp practices first thing in the morning. UPTO 17Mb my arris. what a complete shady rip off.
- Location
-
- Location
- United Kingdom
- Reviewing
- Sky
- Date
- 2014-12-28
- Comments
-
The so-called broadband (we are on the 2nd fastest highest available broadband speed)is extremely slow, unreliable and overall it is shambolic for an organisation of such a stature.
- Location
-
- Location
- n/a
- Reviewing
- Sky
- Date
- 2014-12-27
- Comments
-
awful! customer service is very polite but entirely worthless in terms of actual help. i have contacted them repeatedly. they have not helped me at all! i am so frustrated. i have tried and tried. i really don't think they care. not in the least.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.