7,010 Customer Reviews over 701 pages
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- Location
- sheffield
- Reviewing
- TalkTalk
- Date
- 2015-01-08
- Location
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- Location
- Romford
- Reviewing
- TalkTalk
- Date
- 2015-01-08
- Location
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- Location
- Hitchen
- Reviewing
- TalkTalk
- Date
- 2015-01-08
- Comments
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Talk Talk is completely and utterly terrible, we have had on going issues with broadband and then fibre broadband and can never get it sorted.
Low speeds, Intermittent faults and STUPID customer care callers on phone. Very poor english speakers reading from a script and not listening AT ALL to what Im saying just following the script. We had two missed call appointments where they just did not turn up or knock. I have been told several different things contradicting different customer care callers, for example: If its a fault in the house you will be charged £70 and if its on the line its free, and then if its on the line its charged at £60 per call out and free if its in the house. They cant get their act together at all, I threatened leave because Ive had enough. They bumped me up to fibre and gave us their TV service free as a way to keep me, but we have had more issues since. The TV box must be plugged in with these boxes to get internet to them. Well its like a washing machine coming from behind tv, the noise is too much. It fails ALL the time and then a warning comes up on top of tv every few mins saying we need connect to the net which is annoying. I had 0.5mb of speed and was told that is fine because its working was told it must be my fault for me connecting it up wrong. I could go on and on. I will be leaving this company asap and will never go with them again. TERRIBLE service
- Location
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- Location
- witney
- Reviewing
- TalkTalk
- Date
- 2015-01-07
- Comments
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i was with Sky before but now with talktalk for 12 months because Sky is too expensive. However the second talktalk broadband got installed i kept losing connection and for people that like to play Fifa is a huge problem because when you disconnect you get a loss. also the internet speed is very slow. im paying for 8mb but getting 1mb so im very annoyed. also costumer service is incredibly rude and unhelpful. Avoid talktalk even when the price is very cheap.
- Location
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- Location
- Surbiton
- Reviewing
- TalkTalk
- Date
- 2015-01-06
- Comments
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Please please don't not use talk talk, they are awful! I wish I had checked all of the bad reviews first. I called the customer service after I was having problems with my broadband, firstly It was difficult to understand the lady then once they had done all the checks they told me to look at all my plug sockets and THEN get a screw driver and take the phone socket off otherwise pay £65 for an enginer, even though by going by there reviews pay for an enginer for something that is their fault! I was on the phone for over an hour, the service is terrible!'
After the awful service I asked to cancel but they are a con and told me I would have to pay £325!
Talk Talk is a con and get away with provided absoulutely awfuk service and terrible customer care!
- Location
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- Location
- Surbiton
- Reviewing
- TalkTalk
- Date
- 2015-01-06
- Location
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- Location
- Isle of Wight
- Reviewing
- TalkTalk
- Date
- 2015-01-06
- Comments
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I wish I never decided to go with Talk Talk. I chose their simply broadband package as I am on a low budget, however I feel it would have been worth going with someone else.
I have had countless problems with the broadband, it NEVER reaches the speeds I was promised (a minimum of 13mbps, on a good day I get 6), yet I have given up trying to complain. Their customer service is appalling, I find it difficult to understand what they are saying, and they are certainly not helpful. Last time I attempted to complain, they left me on hold for about 15 minutes, claiming they were doing speed tests. Instead, they came back saying they had discovered I was eligible for fibre optic broadband. After me telling them I was NOT after an upgrade, they finally transferred me to someone else. I was then told they would send an engineer, and when I enquired about the costs, they said I might be billed £50, but I wouldn't know until I got my next bill. Because of this I cancelled the engineer altogether. It has been awful ever since. I wish I could afford the charges to exit the contract early.
DO NOT by any means go with Talk Talk, no matter how cheap their deals may be. It may be OK for the first couple months, but from there everything goes downhill.
- Location
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- Location
- devon
- Reviewing
- TalkTalk
- Date
- 2015-01-05
- Comments
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All nice on the surface ... BUT if you have a problem , as overseas call centres you will have BIG PROBLEMS. Like a sticky web to leave TT.and yes with DD they have you.
NEVER GET INVOLVED ... NEVER
- Location
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- Location
- redcar
- Reviewing
- TalkTalk
- Date
- 2015-01-05
- Comments
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I have just got off the phone to a Talk Talk engineer regarding my router which keeps freezing and shutting down 3 or 4 times a day. After 30 minutes of struggling to understand this engineer going through all the checks i.e. phone line and phone exchange he then advised me to get a screwdriver and then proceed to unscrew the BT phone socket, I understand that this is a BT socket but I pay my bills to Talk Talk. I then asked him if I unscrewed it and something went wrong who is liable? and guess what? ME!and it would cost me £65. I am no engineer so I refused, he then proceeded to tell me that he could not help me. I have been with Talk Talk for 5 years and I will be cancelling my contract and advise anyone not to go with Talk Talk. I am sure they have their own engineers that they could have sent one out, free of charge. This is the worst customer service that I have ever experienced in my life.
- Location
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- Location
- Hartfield
- Reviewing
- TalkTalk
- Date
- 2015-01-05
- Comments
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I am so frustrated, six weeks, four BT engineers, two TalkTalk engineers and endless phonecalls made by me to try to resolve a broadband speed so slow that in the evenings its under 0.5M. Talk Talk's customers service is appalling. No one from TT rings me back when they promise and unless I am on the phone to them constantly, then nothing is being done to resolve my problem. Every time I ring TT I have to go all through the details of what the problem is and what has happened so far - you NEVER get the same operator twice and they do not seem to have the information at their fingertips. They NEVER keep promises to call you back, or keep any other promises that they make. I heard "don't worry TT will sort this out for you" so many times I could scream! Its just lip service. USE ANOTHER PROVIDER.
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