7,010 Customer Reviews over 701 pages
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- Location
- UK
- Reviewing
- TalkTalk
- Date
- 2015-01-05
- Comments
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Worst company on the planet. ADSL service is the slowest I've encountered and the customer service is appauling.
Worst of all they will continue to bill you after you have cancelled!!
Avoid like the plague.
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2015-01-04
- Comments
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Worst broandband supplier ever. Please be warned. Do not choose talktalk for anything. They have the worst broadband speed and if you ever have problem with anything all you get is robotic answers , you never get any help , copy paste answers. You either get hanged up on or lose of connection on livechat. Please be warned , talktalk is the same old rubbish. Do not fall into their trap. All they do is waste your time. They wasted enough of my time and do not let them do the same to you.
- Location
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- Location
- West Sussex
- Reviewing
- TalkTalk
- Date
- 2015-01-04
- Comments
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Anyone thinking of going with TalkTalk....Dont!!
Although the service is affordable their customer service is horrendous! The last 3 months I have been cut off due to no payment being made even though I have a direct debit set up with them which has been confirmed by my bank also. When calling them they have always accused me of cancelling my direct debit when in actual fact they are the ones at fault. The customer service team are extremely rude and do not take responsibility for their own faults! They even went far enough to charge me £12 each time for non payment. I have been with them for nearly 2 years now and have never cancelled my direct debit with them!!You're supposed to be helped by customer service team not accused of stuff. I had one team member argue with me so much I demanded to speak to manager who was just as bad!
If you need to contact them by phone, only do it if you really need too. As soon as my contacts up in September im gone!!
- Location
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- Location
- Surbiton
- Reviewing
- TalkTalk
- Date
- 2015-01-04
- Location
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- Location
- nottingham
- Reviewing
- TalkTalk
- Date
- 2015-01-03
- Comments
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Just the worse company i have ever had to deal with.
Broadband keeps cutting unable to watch anything on the usless tv box which cost me 50 pounds. In which they said was for free.
download speed is 1.43mbps!!!
customer service is rude, they do not speak english, just some call centre in Pakistan/India. WORTHLESS
All they want to do is to sell you something.
- Location
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- Location
- East Kilbride
- Reviewing
- TalkTalk
- Date
- 2015-01-03
- Comments
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I am completely disgusted with this company where I have been a loyal customer for 4 years. When a friend of mine told me she had been offered the youview box for nothing extra per month I thought I would call up and see if I could get it too. I was told that I would have to pay an extra £10 a month as I was in a different area which I agreed too. I was also told I needed a new router. A week or so later the engineer came to install the new router which I found was no different to the old one. I then chased up the TV box numerous times and was told there was an issue but no more explanation or apology. Due to my busy work schedule I then gave up but was then disgusted when I received the bill to see I was being charged circa £43 this included the router I never asked for and the TV box I never received. I then emailed a complaint and advised that I would not be paying extra, would cancel my D/D but asked if they could please call me to sort it out and I would be happy to pay my usual £23 at that time. I was then shocked and disappointed to receive an email from Talktalk telling me if I wasn't happy then I should go to another provider and that was it! My services were then cut off, this was 2months ago. Since this time I have sent 2 further complaint emails which have been ignored. I then used the chat facility on the website as I find it hard to find the time to call and when you do the representitives are unhelpful anyway! I was cut off 5 times during the chat session and every time has to explain the whole thing again, not once receiving an apology or resolution. The last person I spoke to who was argumentitive and unprofessional advised me that my bill was now £70!! When I said to him I had been cut off so how can my bill go up he said they hadn't cancelled at their end!! He said he would cancel my contract but could not help with payment or complaints but would log one for me. Again no one contacted me to discuss the matter. I then went on to uswitch and seen that sky had a good deal and most importantly had better reviews than most providers especially rallyalk who were at the bottom. Today I received a letter telling me that I owe £236.07 for cancelling my new contact even though I never asked for a new contract , never received any new services , have been cut off for 2 months, offered to pay what I owe but this wasn't accepted and was told to go to another provider. I then called up to complain to a manager and was told that It was my fault, I was a lier as I hadn't been charged for the TV box, I was then threatened that if I didn't stay with them then I would be charged and I was told I hadn't given them the opportunity to sort it out which was the most laughable statement as they had every opportunity. They also said they had tried to contact me and when I asked by what means they said home phone they had left messages.I can't listen to them in cut off! I had to end up hanging up as I was getting so upset and I'm pregnant and this agree is no good. Bottom line these people are thieves and app unprofessional . I plan to tell anyone who will listen about this and hopefully stop people from making a huge mistake.
- Location
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- Location
- south east
- Reviewing
- TalkTalk
- Date
- 2015-01-03
- Comments
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TERRIBLE/// STAY AWAY.
I paid 35# a month to receive very very low speed, nowhere near 76 Mbps promised. Customer service does not exist, and they do not even record the problems. I escalated the matter to CEO, and they lied and lied, never got back to me. Their phone number does not work. Never solved the connection problem.
- Location
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- Location
- Coventry
- Reviewing
- TalkTalk
- Date
- 2015-01-02
- Comments
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The most incompetent company I have ever had the displeasure of using. Let down after let down, from the service installation to the customer services, to the billing. BEWARE!! AVOID AT ALL COSTS!!
- Location
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- Location
- Birmingham
- Reviewing
- TalkTalk
- Date
- 2015-01-02
- Comments
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Since I had TT installed in December it has been one problem after another.
Please people if you are even considering joining them DONT, do your research first, go to Twitter and lookup the hashtag #TalkTalk go to their forums and see the thousands of unhappy customers. Read the reviews on this very site.
Yes they are cheap, but its a nightmare.
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2015-01-02
- Comments
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I cannot believe what rubbish people are writing here.
Before joining TalkTalk I got some very good feebdback by a work colleague and now I am with them from more than 2 years. Broadband is excellent, signal is always there and rarely drop. I opted for non fibre broadband but to me it looks it is actually a fibre broadband as it is quick, reliable and I have nothing to complain about. Customer service is OK and I think people get bad experience and frustration because they are not native British and there might be some language barrier but it is not a problem for me at the end the company manage to keep the cost down because they hire people ona junior or entry level with a minimum wage or so.
I would advise everyone to joy TalkTalk
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.