7,010 Customer Reviews over 701 pages
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- Location
- Shropshire
- Reviewing
- TalkTalk
- Date
- 2015-01-16
- Comments
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Broadband connections are fine, its just the tv box. Its sooooo slow and unresponsive at times, and the on-demand service only ever worked once for me.
I live in an area where the web's been slow for decades, but recently BT finally got around to providing us with faster lines.
ive had a few issues with talktalk in the past, customer service being the old problem, they contract call-centers to far away chaep labor countries imo, as the english communication 99% of the time is shockingly poor, and ultimatly frustrating as u spend ages on phone and come away feeling u got nowhere.
They apparently cant tell me when my contract ends!! another tool they have to trap u into more fees if u do leave. That should be illegal as isnt that fraudulent ways of gaining money from customers?
Anyway.. the new speeds my area had almost made want to swap, but the increasing costs from all providers left it all a mess. No virgin around here unfortunately, and BT ripped me off many years ago back in the dial up days, so i refuse to ever go back to them directly.
SO i just went easy option & stayed with talktalk.
The endless letters thro door about tv i didnt want really annoyed me too, and each time on phone they would try to sell me the stuff, eventually i fell for it and took a tv package on one of those cheap intro offers.
Then came problems. Im not a huge fan of tv anyway, it bores me.. or my previous jobs have never allowed me to watch any regular stuff, but the on demand seemed ok to have. BUT..
The remote control or the box's receiver is sooo slow u end up pressing buttons 3 or 4 times thinking 'did i press it properly', then after 5secs the tv changes all the things u pressed 10secs ago.. or u press 'guide', nothing happens., so u press again, nothing, press again making sure u point at the box.. then 5 secs later the guide comes & goes and comes & goes.. its almost laughable xD if i wasnt paying for this rubbish ofc... its so annoying.. Really poor technology inside that box.
Then on demand.. well.. to use it u have to put in your postcode (presumably for the tv license we all get ripped off with) eventually i set it up and watched a movie.. great 2 or 3 quid seemed ok..
But its never workled since.. 'cant connect to service', or currently unavailable is all i ever get..
What the hell am i paying for? surely if they cant provide me the service they are charging me for i can leave right? lol, no.. i have to pay them if i leave early now...
I dunno whether its our gov'mt or ofcom's lack of effort or will..or both xD but someone needs to stamp down on these companies, we all being taken for a ride.
If a shop keeper did this to u then u'd be on his doorstep until he gave u money back.. a big company does theses things and nobody can do anything.. its wrong.
- Location
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- Location
- Stockport
- Reviewing
- TalkTalk
- Date
- 2015-01-16
- Comments
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wow.. AVOID LIKE THE PLAGUE.. where to begin?
1) Wifi doesnt work. never has
2)Internet worst ive ever had( worse than a dongle!)ps3 online - no chance, online poker -no chance ( once disconnected with me having AAAA and 2 people all in for an amount of money which would pay the whole service 2 years over.)
3)no ethernet cable will work with the router other than the crummy 2ft one provided.
4)they add things to your bill youve never asked for ( charged me 7.50 calls boost i didnt ask for and have never used the phone once in 3 months? madness)
5)when you complain to customer service about the extra charges they decided you need to pay. they say what you want to hear and then charge you again anyway( happened this months bill too)
6)when your direct debit doesnt work when youve agreed a 18.45 a month package, left 20 in the bank and it isnt covered coz theyve added 7.50 to your bill against your will they also charge you 10 fee.
Absolute con artists, amazed how they are still in business. ill end as i started AVOID LIKE THE PLAGUE!
- Location
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- Location
- swindon
- Reviewing
- TalkTalk
- Date
- 2015-01-15
- Location
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- Location
- wiltshire
- Reviewing
- TalkTalk
- Date
- 2015-01-15
- Location
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- Location
- Leeds
- Reviewing
- TalkTalk
- Date
- 2015-01-15
- Comments
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I left Talktalk as broadband was slow and customer service terrible and kept sim only with them. Big mistake they dont give you your minutes they charge 35p for 2 second calls freeze your free texts all the time dont notify you when you have gone over and despite having a limit on top of allowance allow you to go over by double and they barley speak english worst company i have ever had to deal with
- Location
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- Location
- Birmingham UK
- Reviewing
- TalkTalk
- Date
- 2015-01-14
- Location
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- Location
- Truro
- Reviewing
- TalkTalk
- Date
- 2015-01-14
- Comments
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This company use heavy handed techniques to lure you with cheap 12 month contracts then try to rip you off with inflated prices for the following year, ok so this kind of practice is not unique to them, but at least other companies allow you to cancel with pretty much no hassle. I just rang Talk Talk to cancel my second '12 month'contract which I had neither agreed to, been notified of or been informed of the 100% increase on last years prices, the guy I spoke to became defensive and made comparisons between that company and other providers namely Sky and BT, when I enquired of him how my original 12 month contract had been reapplied, without any notification (an email would have sufficed) with over in- flated prices he hung up. Come on Talk Talk - brush up on your customer service skills and admit that you're not as good as Sky, bullying tactics won't win you over any new or loyal customers.
- Location
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- Location
- lancashire
- Reviewing
- TalkTalk
- Date
- 2015-01-13
- Comments
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After 12 fasiled attemps to resolve our problems with talk talk we are ending the contract.
YThey will not investigate why we are unable to access the broadband.
They insist all the staff are managers or they are the only people in the building no one else can help
They tell us that there is no complaints department and that any complaint is not replied to
They want a payment each month for a service we dont recieve.
They have no interest in resolving the matter
the telephone numbers are premium rate
the staff speak as if we are the ones who should be fortunate to have a service they do not provide
most of them are not english and repeadly tell us they do not understand.
we have taken legal action against them as they also decided to put up the amount monthly that was originally agreed by £32 a month which has now been cancelled.
We are disabled and unable to get out so unable to go to the talk talk building ourselves and they have no care.
- Location
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- Location
- Nottinghamshire
- Reviewing
- TalkTalk
- Date
- 2015-01-13
- Location
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- Location
- Brind
- Reviewing
- TalkTalk
- Date
- 2015-01-13
- Comments
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I cannot believe that in this day and age a company like this still has any customers, given their complete failure to provide me with a service, or any feedback telling me when it's going to resume. I've not had any internet or phone since the 14th of December. Apparently there is a problem with the line, and I only know this because I collared the Openreach chap out side of my house. I haven't had one single update from Talktalk, even though I've been promised text, email and phone calls, and the fault update page on my account hasn't changed since the day I reported the problem. The sad thing is, is that I was with AOL from 1999 without a problem, and I was given no choice bar to transfer to Talktalk last summer when I needed to upgrade. Assuming that the problem is ever fixed, at the very first oppertunity I will be transferring to another service provider, because Talktalk are the worst company I've ever had to deal with, tellin me lie after lie just to get me off the phone.
- Location
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