TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.8 stars
  • Customer Service
    2.8 stars
  • Speed
    2.7 stars
  • Reliability
    2.8 stars

Based on 2774 customer ratings since 2021-01-26 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6,349 Customer Reviews over 159 pages

  • Reviewer
    Location
    Wrexham
    Reviewing
    TalkTalk
    Date
    Comments
    Talk talk what a load of rubbish . After being on the internet on chat to them for two hours to try and sort out why our phone would stop working after a couple of minutes and broadband . They said they would send a bright sparks engineer out to fix our problem but would cost £50 . On the chat they asked if the box inside the house has BT on it we replied yes . Ok we will send him out . The night before the appointment the bright sparks man phoned and asked if it was a BT box we replied yes again . When he arrived at my house the next day he looked at the box and said I carnt touch it it belongs to BT and went . After a big argument with talk talk I have now cancelled what a con . Going back to sky
  • Reviewer
    Location
    Warrington
    Reviewing
    TalkTalk
    Date
    Comments
    Well.. Where do I start?

    This company is SH*T!! And that's putting it nicely.
    We moved house and asked for the broadband and phone line to be transferred... Since then, we have had no broadband AT ALL...nothing!
    Pointless calling the company and speaking to the so called, customer service advisors, they sit there twiddling there thumbs telling you the problem will get sorted, has it? NO!!
    No call back as PROMISED??!! ABSOLUTE WASTE OF TIME.
    I will not waste another second of my time with this pathetic company, absolutely shocking!!!
    Take my advise- if your thinking about joining this company - DONT!!!!!!!!
  • Reviewer
    Location
    York
    Reviewing
    TalkTalk
    Date
    Comments
    Awful company - we have now been without internet for 3 weeks, both my partner and I work from home and have been out of work for 3 weeks due to this!!! No support was given, appalling customer service... each time I call, it cuts out. Each time I email, they apologise but do nothing about it. Will never go with this company again, they have caused me so much stress these past 3 weeks. Severely lacking in communication and customer service skills! Steer well clear of this provider.
  • Reviewer
    Location
    norfolk
    Reviewing
    TalkTalk
    Date
    Comments
    Just changed from BT to Talk Talk, DON'T DO IT their service is a non starter, twice the engineer was suppose to have come and not turned up, and they billed me. How can I get back to BT who I thought were bad.
  • Reviewer
    Location
    Sussex
    Reviewing
    TalkTalk
    Date
    Comments
    These people are liars, cheats, and totally disinterested in achieving customer satisfaction. They lie from the moment you sign up with them to the time when you are finally able to extricate yourself from their evil clutches. Even after they have failed to deliver broadband to you, and lied about the reasons why, they refuse to let you cancel. They will go on billing you completely disregarding your wish to cancel and threaten debt collectors if you don't pay up money they are not owed. People warned me about them before I signed up and I wish I had listened. When they failed to deliver any service to me as promised and I finally cancelled they hounded, threatened and harassed me to the point that I was unable to work, eat or sleep for weeks. In the end I complained to their CEO and said if the continual harassment didn't stop I would issue an injunction and contact the police. I cannot emphasize enough that for the sake of their health consumers must give this evil collection of crooks and charlatans a complete miss. Go anywhere, but avoid Talktalk like the pernicious plague they are.
  • Reviewer
    Location
    Tamworth
    Reviewing
    TalkTalk
    Date
    Comments
    I hate talk talk, it is so slow, it takes
    ages to go on to a new page; they rip you off and when I called up talk talk they sounded like they didn't give a damn, I highly recommend not to spend the £28 a month and choose a different company!
  • Reviewer
    Location
    Huddersfield
    Reviewing
    TalkTalk
    Date
    Comments
    Talktalk broadband is CRAP
    Always running slow or going off
    Internet channels freeze spoiling entertainment and games online take ages to load then broadband drops out during a game
    TALKTALK IS A JOKE
    My advice.........
    DON'T EVEN CONSIDER TALKTALK

    TOTAL GARBAGE
  • Reviewer
    Location
    Manchester
    Reviewing
    TalkTalk
    Date
    Comments
    I wich i could give 1 star. Really avoid don't use them. We canceld direct with them after 1 month. Internet broke down every few days. And customers or technical support is extremely useless. Every time they said we don't see anything wrong it should work! Or they say its normal because your internet connection is new it needs few weeks to get the highst speed!!! That was most nonsense thing i have ever heared. Never heard that or had that from any provider before. And they speek extremely bad English i couldn't understand so much when i had them on the line. Back to my previous internet provider.
  • Reviewer
    Location
    Lancashire
    Reviewing
    TalkTalk
    Date
    Comments
    Absolutely appalled by the broadband network. It’s been over a month and the connection and speed to WiFi is disgraceful!!! Each time you call them they ask you irrelevant questions and end up sending you a ‘new’ router which does not help!! Not helpful at all. Will be switching to something much better.
  • Reviewer
    Location
    Oxted Surrey
    Reviewing
    TalkTalk
    Date
    Comments
    Dreadfull service.
    Signed up in April 2014 for phone and Superfast Braod band.
    Broad Band very slow.
    Finaly died 4 weeks ago beginning of September. Called Talk Talk Service line and Talk Talk Engineer came out after about 7b days, and said fault was in the road with BT Open Reach. Open Reach engineer came out, and siad Talk Talk had not connected up in the house correctly, and also had broken the portal connection out in the road, and there was no room for another connection, So open reach coulf not give me Broad Brand.
    I subsequently went back to Talk Talk at the telephone every night for nearly three weeks asking a question, cold thye give me braod band ' yse or no'...they could not say either, they just blamed open reach.
    I asked to terminate the contract because they could not supply me with the service after nearly 4 weeks. they asked for a cacelation fee of £380.0?
    After 4 weeks on constant telephone calls, i now have a broad band connection. But the speed is less than 10MB...noy suoper fast.
    I am now back again with Talk Talk at the telphone most nights, asking when they are going to fix it and give me Super fast. They say they need to get Open REach back for an inspection.POn reach say the fault lies with Talk Talk who have not instlled correctly!!???
    Im still waiting and still paying for a service i have not been supplied with.
    In my world If i gave that sort of service the company would have been fired and face proabale legal action.
    The sercice is not fit for purpose, and is missing selling.
    Dreadfull service!!
  • Reviewer
    Location
    Norfolk
    Reviewing
    TalkTalk
    Date
    Comments
    Talk Talk have been selling Fibre optic broadband with customers confidential details safe; or we thought so, for some unknown reason just after taking their package on a Scammer telephoned asking the home owner to check their computer because there was a Trojan on it; and in some cases; the home owner let these scammers remotely control their computers and install bugs and also issue an no screen invoice to take payments. Someone at Talk Talk is passing on customer's details to thse scammers; otherwise how else could anyone obtain the customers tel no and details. Talk Talk don't seem botheres; so I would suggest you stay away from them and go elsewhere. Hundreds of pounds are beig stolen by these scammers by remotely issuing invoices for large sums of money; the scammers we believe are somewhere in Asia; Be Warned if anyone telephones you and you don't know who they are PUT THE PHONE DOWN AND NEVER LET ANYONE REMOTELY GET INTO YOUR COMPUTER; THEY COULD STEAL EVERYTHING INCLUDING BANK DETAILS.
  • Reviewer
    Location
    Stevenage
    Reviewing
    TalkTalk
    Date
    Comments
    Talk Talk took over the Tesco service and transferred it to the TALK Talk system last Friday. The internet works badly and we are unable to receive telephone calls. We can make phone calls.
    It was ok until then.
  • Reviewer
    Location
    Blackpool
    Reviewing
    TalkTalk
    Date
    Comments
    Disgusted and appalled with this company ! Got talked into upgrade to fibre after upteen faults , openreach engineer turned up to install.
    When he left I noticed my card reader was not working in my shop , (the master socket for broadband and phone is in the staffroom )the engineer had called the cable to the card reader in the shop thus unabeling us to except card payments ...
    Talktalk after numerous noncence phone calls just asking for an engineer to come out and fix what he broke ?? Your answer was .. and I quote ... " THATS NEVER GOING TO HAPPEN " with a smug attitude !! Wtf
    If I can't take card payments without embarrassingly asking customers into the staffroom as opposed too the till ( in the shop ) err talk talk err business ? .. think I will be seeking action .. loss of earnings etc....
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Comments
    Absolutely terrible, WiFi never worked awful customer service, when trying to sort issues with the service they hang up on you or move you from place to place no one actually helping. Wouldn’t use them again if you paid me
  • Reviewer
    Location
    Croydon
    Reviewing
    TalkTalk
    Date
    Comments
    Absolutely appalling Words fail me. AVOID at all costs. Can't wait for them to go into administration. I"ll probably throw a party to celebrate. Pay bit more with BT, Skype anyone bar Talk Talk.
  • Reviewer
    Location
    Oxford
    Reviewing
    TalkTalk
    Date
    Comments
    Always broken. Do NOT use talk talk.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Comments
    The worst company I have ever dealt with in my life!

    Terrible connection!
    Even worse customer sevice - passed around from pillar to post. Very rude. They don't kow anything. On hold no less than 2minutes at a time. I have never had a call that has lasted less than 45 minutes.

    Dooooo not buy talk talk!!!!!!!!!!!!!

    I wish someone had warned me.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Comments
    AVOID if you care about your time and money.
    Purchased a plan. They send the router, plugged in and no Internet connection.
    Reported the issue, they said the technician sorted out the issue. Told to wait 2 days. After this still no connection.
    Asked for a cancellation wich is my right within 30 days... After long debate, they tried to push me to wait for 29 days for them to fix the issue.
    I told them they couldn't activate a phone line within 2 weeks and I suppose to wait for them 29 days?
    You judge for yourself.
    The contract was cancelled eventually.
    Avoid a major disappointment.
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Comments
    Terrible service! On the day the engineer was suppose to arrive they sent me a message that he will be there between 8.00-13.00. However no one turned up! They took the money 2 weeks before!! No apologies or anything... Ridiculous!!!!!!!!
  • Reviewer
    Location
    Halifax
    Reviewing
    TalkTalk
    Date
    Comments
    Worse broadband provider out there problem never gets resolved no matter how many time you call about it . Costumer services have about as much skills as a 2 year old . Then again that's a insult too a 2 year old they would offer better broadband
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Comments
    They are a bad broadband we pay the 32 pound internet plan and only nearby the router is when we get actual wifi
  • Reviewer
    Location
    ABERDEEN
    Reviewing
    TalkTalk
    Date
    Comments
    I have had the worst experience with a broadband provider to date. I have been messed around for the last 6 months with very little broadband speed, often falling below 1mbps. I have been on the phone more times than I count to no avail. I contacted talktalk to say that I am leaving at the end of May and was told that I simply had to contact talktalk and my contract would be terminated on that day for no extra charge. Contacting them today, I now find I have to contact the company 30 days prior to the cancellation date and I now have incurred a cancellation charger. I would absolutely never recommend talktalk to anyone. The customer service has been completely unhelpful.
  • Reviewer
    Location
    Chorley/Lancashire
    Reviewing
    TalkTalk
    Date
    Comments
    My rating for TalkTalk is literally ZERO. I don't think it deserves any ratings at all. Ever since I have changed from BT to talktalk I keep calling them to complain about how SLOW and TERRIBLE the internet is. The reason I am using my mobile data to give this review is because my wifi and internet are both so slow that the page is not even getting loaded. This is the worst broadband out there and I will be making sure no one I know will be using this broadband.
  • Reviewer
    Location
    Hyde
    Reviewing
    TalkTalk
    Date
    Comments
    I took out an 18 month contract with Talktalk and after 12 months I moved house and contacted them to have the equipment installed at new address. They said that they would do this if I agreed to a brand new 18 month contract, I said no because I was only going to be living in the new house for 6 months, they refused to do anything and advised me that I needed to carry on paying until the end of the contract which I did, even though I wasn't getting any service from them, I made it very clear that I was not happy to pay but they said that until the contract finished I had no choice. They are now chasing me for additional money for the month after the end of the contract. DONT GO WITH THIS COMPANY, GO WITH SKY THEY ARE REPUTABLE AND NOT CONMEN
  • Reviewer
    Location
    hackney
    Reviewing
    TalkTalk
    Date
    Comments
    disgusted customer, paid my bill on time, on talktalk accou t but talktalk deny recieving it even though it is on my bank statemnet as having been paid,now trying to continue billing me for a bill i ahve already paid, greedy moneysuckers ,will not recomend this company to anybody am now looking for a new supplier
  • Reviewer
    Location
    hampshire
    Reviewing
    TalkTalk
    Date
    Comments
    It is The most appalling service ,how i it is still allowed to trade is beyond me . My advice would be to go somewhere else for BROADBAND PHONE AND MOBILE anywhere else but talk talk ,you have been warned have a look online ,google up talk talk reviews and see how bad it is ,i can say that those reviewers are not exagerating in anyway ,i am getting out myself i have had to pay a high price but cant stand anymore. any where i can post a review and get peoples attention to steer clear i will do so .
  • Reviewer
    Location
    northants
    Reviewing
    TalkTalk
    Date
    Comments
    Cannot even rate this company, sadly have been with them for years!When i went with Talk Talk it was for broadband and telephone line, when fitted it tuyrned out that i cannot use my phone at the same time as my broadband due to terrible interference. I contacted Talk Talk only within a couple of days only to be told its not the broadband but my telephone line and that i would need to call an engineer out which would cost me!! Funny that everything was okay prior to having Talk Talk!! Also trying to get through to them was a complete nightmare. I cannot use the two together which i actually pay for. STAY AWAY from TALK TALK they are an awful company to deal with!!!!
  • Reviewer
    Location
    York
    Reviewing
    TalkTalk
    Date
    Comments
    Absolute rubbish , also worst customer service ever. Sooner we can leave talk talk the better. I would give a big zero for all aspects of the service and would certainly not recommend them to anyone.
  • Reviewer
    Location
    romford
    Reviewing
    TalkTalk
    Date
    Comments
    The worst service ever!!!!
    Since I've joined them I've had to call them at least 5-6 times every month sometimes more because of the dreadful Wi-Fi connection. The connection keeps connecting and disconnecting, there's not a single day where I don't have problem with the Wi-Fi. I need to restart the router everyday just to make it work. On top of that the speed is extremely slow. When I call them because of the problems I experience they make me go through the same process every time which doesn't fix anything at all. I end up having the same problem again after a few hours. I was on an 18 month contract so when I told them that I want to leave them before the end of the contract they told me I have to pay a cancellation fee of over £200. They then sent an engineer in who just wasted our time and did not fix the problem at all. After arguing back on forth on the phone they finally agreed that I could cut of the service if they could not fix it within 28 days, So now finally I am leaving their service and joining a more trustworthy and better service. However, now that they know that I am leaving them it seems that they're giving me even worse service. Take heed from my experience with TALKTALK and NEVER EVER join this revolting service!!!!
  • Reviewer
    Location
    East Kilbride
    Reviewing
    TalkTalk
    Date
    Comments
    BEWARE!!! I was a customer with TalkTalk from 2010 to 2015 using their broadband and telephone package.
    During this period, I was an extremely good customer, who always paid my bill of approximately £25 on time via direct debit.
    In September/October of 2014 after chatting to another customer who advised me that she had been awarded a free YourView box (for being a good customer) which can record and provide on demand etc, I decided to contact TalkTalk to ask if I could have the same deal as I had also been a good customer.
    On speaking with a member of the sales team I was advised that unfortunately I was not eligible for the free YourView box however I could have it for an extra cost of £10 per month and they would have to send me a new router for free as the one I have would not be strong enough. There was nothing wrong with my current router but obviously I was taking their expert advice. I was told I would have these 2 new items and be up and running within 1 week.
    The new router eventually arrived some days after the expected date and then I had to wait some more days for an engineer to attend which caused a great inconvenience.
    2 weeks then passed and no YourView box or any updates regarding the box or apologies sent to me. Every time I called I was met with unprofessional, inexperienced staff that did not seem to know what I was talking about and just kept advising that the box came from another company therefore it was nothing to do with them. I asked if I could just cancel it and they said no I should just wait for it.
    3 weeks passed and still no YourView box. I then received my November bill and was shocked to discover that TalkTalk planned to take £45 out of my account when my bill has never been any higher than £25 as I only ever used the calls when I was home during the free period of evening and weekends. I was being charged for the YourView box I hadn’t received and for the new router I hadn’t requested or required.
    I called TalkTalk immediately as they never reply to emails via contact us on their website. I advised them that this was a terrible way to treat customers and was spoken to in the most rude, impolite and professional way. They told me that it was not their fault that I had not received the box and that I should still pay. I advised that I had cancelled my standing order due to monies being charged that I did not owe but would happily make a debit card payment over the phone for the amount of my original broadband and telephone package. This offer was refused and I was told if I didn’t like it I should go to another provider. I then followed this instruction and contacted Sky who were appalled at the way I had been treated by TalkTalk.
    Over the next couple of weeks I made numerous calls to TalkTalk asking to speak to managers, the MD and so forth. I also asked numerous times if I could pay my original payment for telephone and broadband package. All of my requests were refused. I also made it clear to TalkTalk that I was disgusted with the way I had been treated after always being a good customer and always paying on time and that I would be cancelling my contract free of charge as TalkTalk had breached their agreement. All I was told was ‘fine’.
    They also said that I should pay for the new router but I was told this would be free as it would be needed for the YourView box to work. I didn’t request the new router, nor did I need it and I asked numerous times how I should return it but was not provided with an answer.
    I was then harassed by TalkTalk and the credit referencing agencies that were appointed by TalkTalk. Due to busy work commitments I found that making an appointment with Citizens Advice etc or a lawyer was difficult. This has caused me great upset and stress and I feel that TalkTalk are bullies who are only out to con people and provide a poor service. I originally chose them as they came up as best value on a compare site but had I looked through their company reviews beforehand I would not have proceeded with them at all.
    I am currently pregnant and will be looking to move out of my small 1 bedroom flat and purchasing a larger 2 bedroom flat. I carried out a credit check with Equifax and was horrified to see that my credit history is poor all because of TalkTalk. All my other payments to other companies are all great, paid on time etc and I have no idea how I’m going to rectify this. I will have to seek legal advice which is a huge stress and strain during what should be a happy time. I think it’s therefore safe to say that TalkTalk can actually ruin your life.
  • Reviewer
    Location
    Yorkshire
    Reviewing
    TalkTalk
    Date
    Comments
    I am on Talk Talk's basic broadband and phone package.

    When I first phoned them to find out how much the monthly costs were, their indian sales staff lied by giving me a much lower quote than the actual broadband costs. I signed up, thinking I was getting a bargain.

    When I found out a month later that the bills were higher than the figures they quoted, I phoned them but was basically told it was tough luck and fobbed off.

    The broadband has been generally slow - almost unfit for purpose. Some days nearly non-existant. On the best days, it can just about play HD video, but buffers a lot. Websites take ages to refresh and there is a general inconsistency in the speed from day to day. Extremely poor, overall.

    Last month they charged me premium rates for calls which should be charged at UK standard landline rate - without informing me. This drove up my landline bill considerably, taking it into arrears. They ended up cutting off my phone so I could not make outgoing calls.

    This, in turn put my account in considerable arrears and a couple of weeks later they cut off my broadband and demanded I pay my arrears in full before reconnecting me.

    This company is disgusting. Nothing they say can be trusted. No doubt all their customers feel the same way and are jumping ship. So Talk Talk are obviously clawing as much money from their few existing customers as they can... By creating extortionate charges and fleecing customers while they still can before they go bust.

    I will be cancelling all Talk Talk services as soon as possible.

    This company has no idea how to conduct business in civilised society. The sooner they die a death, the better for all of us.
  • Reviewer
    Location
    Guildford
    Reviewing
    TalkTalk
    Date
    Comments
    Avoid at all costs. Dont be fooled by low prices. Complete disaster, my worst customer experience ever. Order cancelled 3 times due to incompetent staff. Mis-informed and arrogant customer service advisers. had my land line cut off for over 1 month and ended up with a £100 mobile phone bill after having to repeatedly call talk talk to try and rectify.... AVOID AVOID AVOID
  • Reviewer
    Location
    South
    Reviewing
    TalkTalk
    Date
    Comments
    Broadband continually cuts out, had a new socket fitted, new router, engineer reset system which recovered my speed. 1 week later- broadband continually cuts out blah blah, spend yet another hour on phone while they say no fault- just utter rubbish.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Comments
    I was a victim of identity theft and every person i spoke to from talk talk told me it is impossible for anyone to do this against me, they are the most useless weasels i have ever come across in my life. There customer service leave you on the line for hours on end. I will never ever voluntarily use TALK TALK, DO NOT USE THEM, TERRIBLE SERVICE. Hours and hours of wasted time on hold!!!!!!!!
  • Reviewer
    Location
    Middlewich
    Reviewing
    TalkTalk
    Date
    Comments
    No rating from me worst customer services anywhere great when they want to sell you something. I have not even gone to the go live date and sent my modem back and stayed with my current broadband provider. Avoid talk talk like a rash they get everything wrong and the customer services are just a joke you never get answers to your questions passed from one adviser to another I lost the plot the other day with them as it gets beyond frustrating dealing with scripted idiots AVOID AVOID.
  • Reviewer
    Location
    Newstead
    Reviewing
    TalkTalk
    Date
    Comments
    Can't rate this service nor do I intend to. This lot are basically a bunch of liars! Told my husband that an engineer would call on the 4th January, two weeks after we reported the fault. We rang every day as the broadband kept dropping out to be told yesterday that there was no engineer appointment booked.... Only to be told today that there is and engineer booked for the 4th..... So frustrating. Very very unhappy and will never recommend this service to anyone. Have now switched service provider......
  • Reviewer
    Location
    Northampton
    Reviewing
    TalkTalk
    Date
    Comments
    Service customer from talktalk is creepy!Avoid talktalk!Zero stars!
  • Reviewer
    Location
    Rural Torbay
    Reviewing
    TalkTalk
    Date
    Comments
    We are paying Talk Talk an extra £10 per month for fibre optic broadband, but on testing, we are only receiving 1.75
  • Reviewer
    Location
    Sussex
    Reviewing
    TalkTalk
    Date
    Comments
    I am absolutely disgusted with Talk Talk. I have been a customer for several years. The broadband lately has been dropping in and out, the tv box keeps losing signal and my pin number never works for fils etc. I have tried calling on numerous occasions with no help whatsoever. One individual even suggested unscrewing the phone box with a knife when I said I didn't have a screwdriver to fit. I have now cancelled and gone elsewhere only to find they have invoiced me for a further 1 month in advance even though they know I have cancelled my contract and they have disconnected it. They said I had to pay and then apply for a refund...this is not happening, I would never get the refund as their customer services is awful. Would never use them again. If I could give minus for review It would all be -10
  • Reviewer
    Location
    Waddesdon
    Reviewing
    TalkTalk
    Date
    Comments
    Very slow and not worth the cost

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.