699 Customer Reviews over 70 pages
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- Location
- Manchester
- Reviewing
- NOW Broadband
- Date
- 2022-07-26
- Comments
-
If only I could give minus five stars
Avoid like the plague
Absolute junk of a router, weaker than a nun’s fart, and the customer service is really poor
You get what you pay for. There is a reason why these cowboys are so cheap
- Location
-
- Location
- Stoke on trent
- Reviewing
- NOW Broadband
- Date
- 2022-07-25
- Comments
-
Absolute crap, has to be the worse broadband I have ever experienced. The wifi won't even reach the bedroom above. The signal has never been full downstairs now for 3 wks. I wish I never signed up. BT we're far better.
- Location
-
- Location
- West Lothian
- Reviewing
- NOW Broadband
- Date
- 2022-07-25
- Comments
-
I had NOW broadband in a rented flat for 5 months without any real issues, however, when I bought a place and went to move, that was a different story.
I gave them 2 weeks notice as required and was told that on my move in day, the broadband would be connected and working, which is great as 99% of the time I work from home.
However, the morning of my move, the engineer cancelled. NOW TV blamed the BT engineer and the BT engineer blamed NOW TV, as I had requested an afternoon service and the had booked a morning one.
So, I basically had no broadband. I then realistically had to take a days holiday on the Monday to try sort this out and NOW broadband told me that they could get an engineer booked in 12 days time, which I told them was unacceptable.
Luckily on the Monday I managed to pay for and connect to a BT WiFi hotspot for 5 days (which I then had to again5 days later).
Eventually 12 days later, my broadband was up and in one of NOW's emails, there was a link for Ofcom’s automatic compensation scheme.
I called NOW and made then aware that I was only looking to get back the 2 x £19.99 I had paid.
After chasing for nearly 2 weeks, they have basically offered me the equivalent of £1 per day.
When I told them I wanted to cancel, they then told me I would have to pay an early redemption fee as the broadband speed is good.
So to stop me being out of pocket, I am taking my holiday back and my company are going to invoice them for the days work I missed because of them *which is significantly more that my annual subscription)..
Probably get nothing back, as their customer service abysmal, atrocious, disgusting, horrific and 100% an utter disgrace.
DO NOT by NOW products... you have been warned !
- Location
-
- Location
- Leeds
- Reviewing
- NOW Broadband
- Date
- 2022-07-20
- Comments
-
We constantly have to disconnect and reconnect. I use more of my mobile data than I do the actual WiFi because on WiFi there’s a constant loading sign! It’s just ridiculous. Look else where because it’s not worth the money and we too will be moving to another provider as soon as possible!
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2022-07-19
- Location
-
- Location
- Peebles Scottish borders
- Reviewing
- NOW Broadband
- Date
- 2022-07-18
- Comments
-
Wish I hadn't moved from talktalk now broadband speeds are terrible, trying to install games on xbox takes up 9hours for one game worst move I ever made
- Location
-
- Location
- Dorset
- Reviewing
- NOW Broadband
- Date
- 2022-07-16
- Location
-
- Location
- Minehead
- Reviewing
- NOW Broadband
- Date
- 2022-07-16
- Comments
-
Now tv broadband is the worst broadband I have ever had. The range is appalling… 5 metres from it and it fails. Even when you can see the router it is rubbish. As soon as the contract ends I’m changing. Avoid avoid avoid !
- Location
-
- Location
- Farnham
- Reviewing
- NOW Broadband
- Date
- 2022-07-15
- Comments
-
Unbelievable that service produced by a company as big as Now Is still around!!!!!! Literally the worst company ever!!!!!! Avoid at all cost
- Location
-
- Location
- Pimlico
- Reviewing
- NOW Broadband
- Date
- 2022-07-07
- Comments
-
If I could give negative star, I will
For 3 days I haven got my broadband set up and I called, calls are cut off
I wish I could have other choices
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.