2,278 Customer Reviews over 228 pages
-
- Location
- Sunbury-on-Thames
- Reviewing
- Sky
- Date
- 2023-07-22
- Comments
-
No good connection and with out my consent, renewing the contract and adding booster package is FRAUD.
I had requested for house move. However along with house move, they renewed my contract for 18 months and also added Sky Broadband Boost package. Neither I asked for this, nor they took my consent, they just renewed and sent me a mail. As I was not expecting a change I didn't go through that mail. This is fraud.
- Location
-
- Location
- Reading
- Reviewing
- Sky
- Date
- 2023-07-14
- Comments
-
Our internet was recently updated so we would receive a new hub and all. Apparently our internet had to be turned off prior to this happening. We havent receive the hub and the internet has been down for 3 weeks now. For about 2 weeks the mobile data Tim the house wasn't working either so huge inconvenience considering I work from home.
For the 2 weeks I have had to pay extra money for my mobile data plan just to work.
NO HUB received yet. We were told the internet would be reinstated today. That hasn't happened yet.
We are long standing sky customers so I’m struggling to understand why it is okay to treat us like this. The only thing we have received is the Sky puck which is useless with no internet connection.
HONESLTY POOR POOR EXPERIENCE OVERALL. I’M IN DISBELIEF
- Location
-
- Location
- South Coast
- Reviewing
- Sky
- Date
- 2023-07-14
- Comments
-
Barely streams 360p or anything higher than 60mbps, drops out for no apparent reason. Goes down for maintenance without warning. Help themselves to money in your account even though bill is paid. Awful customer service
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2023-07-11
- Comments
-
User
reword:
I cancelled both TV and broadband with Sky in June 22, with end date of the contract August 2022. We are now in July 2023, and I've realized that they kept charging the broadband for about 1 year after the cancellation, event though I had also returned my router/box back in Oct 2022. I called the customer service, and they offered me a month refund, so I had to take the complain further to the an indipendent Alternative dispute resolution (CISAS) to try to get my refund. Therefore, I am not even
- Location
-
- Location
- Redruth
- Reviewing
- Sky
- Date
- 2023-07-05
- Comments
-
We've been with sky for years, but since last October it's been gruelling.
We've had several days to a week without access. The WiFi from the router is exceedingly weak. we can only get it about 1/2 meters away from the router.
The speed has gone from 80mbs down to 40mbs, and I've had everything replaced from my house to the street box. Still they claim it's not their fault. I've given up, its a pain to change broadband but I've reached the point of it being the only thing I can do.
And they've charged us more for the privilege!
If you even consider going with sky, heed these words. They've got decent ratings on review sites (god knows how) but they're utter unmitigated rubbish.
- Location
-
- Location
- Devon
- Reviewing
- Sky
- Date
- 2023-07-05
- Location
-
- Location
- Devon
- Reviewing
- Sky
- Date
- 2023-07-03
- Comments
-
Be wary of switching to Sky if you want a seamless transfer from your existing broadband provider. My existing broadband was switched off this morning but the Sky hub has still not been delivered yet. On speaking to Sky they tell me it will be another 3 days before the router will be delivered and there’s nothing more they can do. So if you rely on having uninterrupted broadband for work or personal use then you may need to consider other options than Sky.
- Location
-
- Location
- Bristol
- Reviewing
- Sky
- Date
- 2023-07-01
- Location
-
- Location
- Poole
- Reviewing
- Sky
- Date
- 2023-06-27
- Comments
-
Very poor service here, slow and currently not working
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2023-06-26
- Comments
-
Worst customer service, they increased the price for more than 25% and won’t cancel my services after calling in many times. They restricted my account and now can’t get connected to customer services. They record all the calls they can see clearly I requested to cancel my services after that increased the prices they agreed months later I’m still getting bills, had to call again and again and finally restricted my account without cancelling it, are they stupid? They’re just thieves wth, never seen a company like this they just want to rob people. Somebody need to stop SKY Services and sue them for millions of pounds they are thieves.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.