TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.7 stars
  • Customer Service
    2.7 stars
  • Speed
    2.5 stars
  • Reliability
    2.7 stars

Based on 1849 customer ratings since 2021-08-11 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6,585 Customer Reviews over 165 pages

  • Reviewer
    Location
    Edinburgh
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Without any shadow of a doubt the worst customer service I have experienced in my life. All due to the fact the router is an absolutely appalling piece of hardware as admitted by their own technical managers and engineers. Trying to extricate ones self from a contract that provides no service wasted two months of my life.
  • Reviewer
    Location
    Haddington
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Where do I start... TalkTalk are absolutely dreadful. First of all ironically I’m having to use my mobile data to write this because we’ve cancelled our contract with TalkTalk a month before it was due to expire and they’ve decided to stop providing us with service. The range of the WiFi and how temperamental it was were the worst parts. The WiFi would spontaneously stop working probably around 3 times every day and once you go past about 10 meters from the router, you’re lucky if you get 1 bar of signal at all. I’m literally having to use my mobile data 1/3 to 1/2 of the time because of how temperamental the WiFi has been. A word of advice: Before you go to TalkTalk, make sure you try every other broadband provider first and if none of them are any good, stick with the best one out of those because it’s probably going to be much better than TalkTalk.
  • Reviewer
    Location
    Birmingham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The slowest and lowest quality broadband provider. They should consider of shutting down or sorting it out. I use my mobile to hotspot my laptop and it works 100 times better. It's a joke, not a broadband
  • Reviewer
    Location
    Mansfield
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    Its my first broadband in UK it has good speed, but their automatic deductions and payment system is very horrible. Sometimes. I paid them twice on 2nd and on 5th and they didn't register ANY payment till 6 th.!!! I paid them cause of this last month also twice, and asked for refund and They IGNORED ME as Well.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Terrible service. Leaving this provider is the hardest thing you can do.
  • Reviewer
    Location
    London W7
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Disaster. I hope talktalk will go out of business soon
    I had talktalk broadband for well to long time; internet speed was slow , their customer service was rather quick to answer phone call but incompetent never able to solve any problems.
    Talktalk has also leaked my personal details to criminals and I’m still bombarded by scam emails ,phone calls add SMS.
    Now they asked me to pay for my email account.
    I can only say go to hell talktalk
  • Reviewer
    Location
    Watford
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute terrible customer service, bad broadband. Every bad name under the sun can be used to describe Talk Talk. If there was an option to give 0 stars then I would. Call them and when I get to number 1, they disconnect the call & are showing attitude and disrespect to the customers. Horrible service.
  • Reviewer
    Location
    north somerst
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    you might be lucky and get no problems but after 6 weeks of waiting, 3 days off un paid 3 and half hours of calls to a contact centre, located who knows where!!! I was still waiting for an internet connection so had no choice but to cancel...avoid like the plague
  • Reviewer
    Location
    scotland
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have been very disappointed with talk talk of download speeds as low as 1 to 3mb and uploads as of 334.I am fighting for a mac code and have been cut off twice. When I ring back the option of leaving talk talk has been removed. I have played fair with them.When I emailed to get an answer re mac code their expert suggested £28.00reply fee.
    Can anyone help or should i stop my payments as i am out of contract period. Tomtom
  • Reviewer
    Location
    Belfast
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    I rejoined TalkTalk last summer via Quidco.

    Plagued by constant disconnections, just as Working From Home was becoming a big deal.

    Contacted Customer Support, must've wasted ~12 hours over 3 months (not exagerrating) being gaslit by the most unhelpful team of barely understandable dolts that ever wore a mic headset. They insisted everything was fine CONSTANTLY, even after the engineer visited and said otherwise (which they only sent after I spent many hours on the phone going through the same damn tests over and over).

    They gave me the same stupid advice about WiFI being the issue many times - even when I established early on that all my devices are connected via Ethernet cable!

    I finally got them (after more hours wasted on the phone) to waive the termination fee and let me leave for a competent ISP.

    Incidentally, I was with them years ago also - back during the big data breach in 2015. Luckily no one stole my identity.

    If you have no technical issues, then the speeds are decent. But you'll regret it if you ever have to phone them - they are simply the worst.
  • Reviewer
    Location
    Kent
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Am moving house, to next door, TalkTalk refused to move my number and gave me garbled and bizarre reasons why they couldn't perform this simple task (it turns out this would cost them more than simply giving me a new number). Spun me ridiculous yarns about how to close down my account- took me several hours to sort.

    The most appalling customer service- ill informed, incompetent, surly and inept staff. Waning broadband speeds too...
  • Reviewer
    Location
    Devon
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Absolutely the most frustrating customer service I have had to deal with. Call centre operative keep repeating the same nonsense and refusing to pass me onto a manager to sort out their mistake when I changed over to EE. Then the manager was just as inept. They might be cheap but you need to ask yourself is it worth spending a little bit more and having peace of mind?
  • Reviewer
    Location
    North west
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Please do not even consider this company for any type of service. Despite their broadband not being fit for purpose, this will be the least of your issues with them. Online services are not fit for purpose and customer support outsourced abroad. So avoid this company at all cost otherwise you will end up paying for an abysmally substandard service with no access to any form of communication in order to rectify this and no ability to cancel an unsatisfactory service. Piss poor company in every respect
  • Reviewer
    Location
    newtown
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    keep a way,worst service ever ,6 months with slow Internet ,blocked out of bank accounts, a number of times,as service taking to long,had to re- register bank accounts ,moved to BT rectified 1st day,they told me i had broken contract,not a charity,as paying for a service,that they could not sort,?
    in total about 9 hours on phone passed back and forth,is this the year 2015?
  • Reviewer
    Location
    Berkshire
    Reviewing
    TalkTalk
    Date
    Comments
    Tried to give less than one star but not allowed.
    Anyway very slow broadband, people should stay away. They are vey keen to sneak 24 months contract auto-renew without you aware this. So stay as far as you can.
  • Reviewer
    Location
    Bolton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    broadband dropping out was told to switch off all devices when it happens to see if that solves it,if not it could be your nabours devices or electrical/magnetic disturbance in your area ha ha
  • Reviewer
    Location
    READING
    Reviewing
    TalkTalk
    Date
    Comments
    I have been with TalkTalk for years and they've been OK - not good, but OK. Download speed is now down to less then 0.2mbps; line checked and is fine so engineer booked but couldn't be arsed to turn up. They're now blaming Openreach. I have spent 5 hours plus on the phone to them over the last 72 hours and no resolution in sight.

    I shall be moving as soon as I can. I would strongly suggest that you use any supplier other than TalkTalk; their service claims verge on the fraudulent. Trading Standards should take their case on.
  • Reviewer
    Location
    West Yorkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Yes this internet is cheap, but cheap isn't good if your not getting the service your paying for. Talk talk is only good if you don't run into any problems.

    I've the Internet for a year and a half and ran into problems two weeks ago. My internet speed dropped from the usual 4mb/s to .3mb/s and latency went to 500m/s.

    A technician came around and proved that the home setup was fine and it was a problem with the open reach line which talk talk rent from BT.
    I booked the Openreach tech for the following week; Monday/Tuesday/Wednesday, told they would turn up on either one of those days.

    I waited home for those three days and no technician showed. Upon ringing talk talk on the night of the Wednesday; they told me that an Openreach technician wasn't needed because they thought it was a problem with my home setup. I explained I already had a talk talk technician prove my setup but they said he might have missed something.

    I wasn't prepared to wait for another week for them to tell me my setup is ok again, I've cancelled my direct debit and ordered Virgin.

    It's iust their comstomer support that's the problem. All They needed to do it get BT to turn the gain up on the line but what could have been a 20minute solution turned into a 3 week shambles with no solution within sight.
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Talk Talk is absolute the worst! In both Broadband and Customer Services. My best advice is never ever to go with them, unless you want to be put on hold and transferred to different departments back and forth for at least 10 times!
  • Reviewer
    Location
    Oldham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst company in the world to deal with, cost us a fortune, then delayed setting for over 2 years, then offered an insulting settlement. Will NEVER EVER use this shower again
  • Reviewer
    Location
    Tillicoultry
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Tried to switch to Talk Talk, told they would ring me on Friday between 1000-1200hrs, got a texted message we'll call you between 1800 -2000hrs. Next text sorry we are busy, will call you in the next hour 2130hrs still nothing. What a waste of my time. Forget it. Look elsewhere.
  • Reviewer
    Location
    Birmingham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    A couple of times a year some problem I think common to all providers. Last time a problem on Friday with broadband not working at all, brilliantly solved the next day on Saturday.Customer service contacted in chat.
  • Reviewer
    Location
    fife
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    poor,terrible service,keeps dropping off-do not use talk talk if you wish to actually have a relaible internet connection
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I’ve been with TalkTalk (broadband) for over 10 years and starting from January/February 2019 their service went gradually down the drain. Constant likeness drop outs, speed went from steady 7-8 Mbpts to just above 4 Mbpts - their contractual minimum, and abysmal latency - 200-300 msec. When I raised the issue with their support it took more than 6 hours (!) of 'live chat' to disconnect everything, remove the BT socket faceplate and connect everything back, which didn’t solve the problem. To cut long story short I decided to change the provider, and guess what? My broadband speed dropped even further from 4 Mbpts to around 2 Mbpts once TalkTalk learned that I’m leaving. My switchover is a few days away and my speed is even worse - around 600 Kbpts - 2 Mbpts IF I can connect to the their broadband service. Absolutely abysmal service and behaviour from the telecom outfit of this size. It goes without saying they lost me as a customer forever, furthermore I would not be surprised if they go out of business at some point in the next 12 months as they are clearly rationing customers broadband (throttling d/l speeds) due to inadequate bandwidth supply capacity or/and overstretched customer base.
  • Reviewer
    Location
    Surrey
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Oh boy here comes another negative review to Talk Talks huge collection of them. Let's begin at the ordinary internet, well in short its the slowest internet I have ever experienced and it struggles to load up google sometimes.

    About 10 years of suffering with them and throwing our money away we decide to switch providers. We had been loyal customers for 10 years and what do they say... Sorry you can't leave us till 2019!

    After that there was no way we could keep the internet we had so we switched to fiber optic. Not only is it over priced but we got told it would take 24-48 hours for it to get activated... It has been over a week and nothing has happened so far. WE ARE PAYING MORE FOR FIBER OPTIC AND GETTING THE SAME TERRIBLE INTERNET! We have complained and they have just apologized and done nothing about it.

    In conclusion don't go anywhere near them no matter what. Their fiber optic is non-existant and their internet will only give you stress. We are trapped with them and have lost all hope so please don't go anywhere near them as I don't want you to follow the same fate as me.
  • Reviewer
    Location
    N Ireland
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    'Upgraded' to their fibre line a few months back. 2mps speed my old BB was better and cheaper. Talktalk response to my speed issue was no min speed for faster fibre . Not sure how they can keep ripping people off like this . Only a few months left for me and im gone and will never return . They are a joke avoid avoid avoid.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      5 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Today my internet was cut off for no aparant reason or without warning at 1.20pm. I called the customer help line and found the person rude and evasive. She informed me that there had been restrictions on my account. I found this very strange because I had called talk talk earlier that day at 8.20am to pay my set bill. I immediately asked to be put throught to a manager or someone who can help me. I then spoke to mike from technical support who was understanding and patient who truly understood what I was going through I explained the situation and he calmly explained it happeneds all the time and that it's a common thing he totally defused the situation and helped me get back online. I found this to be great customer service because I was not happy with my internet being cut and I was very close today switching broadband networks.

    Shout out to mike from technical support your a legend mate and deserve a raise.
  • Reviewer
    Location
    Birmingham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    1 Star does not do them justice , I wish there was a minus 0 star option . Poor poor poor in every sense of what they call service . Very slow broadband , very poor customer service . Please don't be tempted to go with them as you will regret it
  • Reviewer
    Location
    Barnsley
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Once my current deal expires, I'm off!!
    Internet drops out randomly. E-mail access is just pot-luck, one day I get an error message, the next I log-on and get a blank screen, sometimes I can actually get to my mail!! It took me about an hour yesterday to finally get to my mails after countless attempts. Customer services are generally OK, but I'm tired of having to call them about problems.
    In short, poor.
  • Reviewer
    Location
    Walsall
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Arranged an instalation engineer to call 6 weeks in advance. I am then pestered by texts and emails tellig me that if I was not there to let the engineer in it would entail a £65 charge. The time slot I was given was between 1 and 6pm. At 4.30 pm I am sent a text telling me the engineer will not be calling and to rearrange despiote me taking a day off work to wait in for the idiots. called their customer service and asked then for £65 failed enginer charge in recompense to me and their reaction was " We don't do that sir." I therefore cancelled the contract with Talk Talk even before the system was set up. If they cannot stick to their arrangements at the outset there is no hope for good service thereafter. AVOID.
  • Reviewer
    Location
    Preston
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    upgraded to talktalk faster fibre broadband and gave me a new router .. router initially failed to connect to the internet took 2 hours to find remedy on online and telephone chats .. day after internet was still constantly crashing 2 more hours wasted .. Talktalk state average speed should be 38Mb but speed checker only shows 20 now they are going to arrange for a free engineer call ... frustrated
  • Reviewer
    Location
    east sussex
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    I have at last rid myself of this abysmal company they are a terrible company to deal with, and the price kept going up on my direct debit like a broken escalator.
    On transfer to a decent company talk talk kept sending unsubstantiated bills its useless to ask for a written explanation. A horrible experience with a company that could not care less.
  • Reviewer
    Location
    Oxted Surrey
    Reviewing
    TalkTalk
    Date
    Comments
    Dreadfull service.
    Signed up in April 2014 for phone and Superfast Braod band.
    Broad Band very slow.
    Finaly died 4 weeks ago beginning of September. Called Talk Talk Service line and Talk Talk Engineer came out after about 7b days, and said fault was in the road with BT Open Reach. Open Reach engineer came out, and siad Talk Talk had not connected up in the house correctly, and also had broken the portal connection out in the road, and there was no room for another connection, So open reach coulf not give me Broad Brand.
    I subsequently went back to Talk Talk at the telephone every night for nearly three weeks asking a question, cold thye give me braod band ' yse or no'...they could not say either, they just blamed open reach.
    I asked to terminate the contract because they could not supply me with the service after nearly 4 weeks. they asked for a cacelation fee of £380.0?
    After 4 weeks on constant telephone calls, i now have a broad band connection. But the speed is less than 10MB...noy suoper fast.
    I am now back again with Talk Talk at the telphone most nights, asking when they are going to fix it and give me Super fast. They say they need to get Open REach back for an inspection.POn reach say the fault lies with Talk Talk who have not instlled correctly!!???
    Im still waiting and still paying for a service i have not been supplied with.
    In my world If i gave that sort of service the company would have been fired and face proabale legal action.
    The sercice is not fit for purpose, and is missing selling.
    Dreadfull service!!
  • Reviewer
    Location
    GLASGOW
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I really never complain but anyone that expects VFM PLEASE PLEASE shop elsewhere.
    This is simply the worst company I have dealt with in my life.
    The contact centre is in the Philippines, most of there operators struggle with English. Now me as a Glaswegian at best is hard to understand but this formula is catastrophic.
    Almost two months and three and a half hours on my mobile (at premium rate) to cancel my contract.
    DONT EVEN CONSIDER THIS SERVICE.
    Please remember you have been warned.
  • Reviewer
    Location
    Woking Surrey
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    How can they call it faster fibre when it still comes down a 30 year old copper BT telephone line to my house. I don't know where the fibre optic cable is but it certainly doesn't work. Keeps going off all the time. Just had a thunder storm / off. It really is rubbish.
  • Reviewer
    Location
    Yorkshire
    Reviewing
    TalkTalk
    Date
    Comments
    I ordered a free broadband package with telephone in september 15 online, they were quick enough to set up a direct debit in hours but unfortunately no letter ot router appeared after two weeks, I rang and after being put on hold for what seemed to be an eternity I eventually managed to speak to someone who reassured me it was on its way, I waited another week then they rang me to ask if I was enjoying my broadband. At this point after receiving nothing but a direct debit set up by me I decided enough was enough and I told the man on the other end of the phone to cancel my order. I should have learned by my mistake as I had talk talk a few years ago and had lots of problems with them . No stars at all
  • Reviewer
    Location
    wickford
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    after a lot of phone calls to Talk Talk and speaking to ever more senior staff I finaly got the speed from 1m if lucky, to 6.5m all the time. It has been like this for a year now. My next door neighbour with same company is still getting around 800k.
  • Reviewer
    Location
    Rayleigh Essex
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Have been with TalkTalk for several years now. Only use TalkTalk because the broadband is free. It took over a year before I could get and stay on line for more than a few minutes before I lost connection. Talktalk had so many excuses why this was happening , I even moved my computer near to my doorway to prove that it was not the connection in my property that was causing the problems. I must say that for the past 6 months I can get on line most of the time. Having recently purchased a laptop I asked Talk Talk for a router so that I could use my laptop. That was on the 15th of September as yet after 5 phone calls the router has still not materialised. I have been given all sorts of excuses but still no Router. Because I can now use the broadband I believed that Talktalk had improved their service. Shows how wrong I am. I would never reccomend Talktalk to any of my friends , to be honest I do not hate anybody enough to reccomend them to Talk Talk either!!
  • Reviewer
    Location
    Reading
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If you can avoid them better. Use virgin for equivalent services simply cheaper, more speed, and reliability. No customer services arrogantly run company, time will tell but this company will fail rip off rip off rip off.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Phoned to renew my contract of many years now. Told I need to upgrade my package and take a TV box - i have no choice in the matter but nothing will change with my package. They then said they will charge me to send a new router out. I said I don't need it but they said the computer does it automatically. Spoke to customer service who assured me I wouldn't get charged.

    Got charged for the postage. Phoned them up and after arguing with the person in the far east saying that Talktalk basically lied to me they put me through to the UK. This lady them refunded it within 10 seconds then proceeded to insult my intelligence when I asked her why her company lies to her customers she went through my marketing preferences and then said 'is there anything else I have help you with' not answering or responding to the fact they just lied to me. Unbelievable!

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.