TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.8 stars
  • Customer Service
    2.8 stars
  • Speed
    2.7 stars
  • Reliability
    2.8 stars

Based on 2774 customer ratings since 2021-01-26 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6,349 Customer Reviews over 159 pages

  • Reviewer
    Location
    southampton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    TalkTalk is the biggest **** in all United Kingdom, don't ever make a contract with them, it is literarly pure cancer. Internet keeps falling, MOVING HOUSE PROCESS TAKES 2 WEEKS, and while they tell you in your contract you are guaranteed 50mbs download speed at least it doesn't even offer 30mbs. Not only that, the live chat and customer service ARRE USELESS. Literarly the worst live chat and staff ppl who can't deal with anything, literarly utter ****.
  • Reviewer
    Location
    cambridgeshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If I could give TalkTalk a 0 I would. do not use them.
    1. They lied- said they install ariels and to get the TV
    2. Called back to schedule the ariel after our TV arrived, claimed they didn't say that and I was stuck with the TV
    3. finally got to return the TV package
    4. sent us the wrong size bag to return items
    5. it support hung up on me when asking about how to set up mini starter kit since no helpful links on their own website
    6. said they didn't charge for the TV until it was plugged in- 60 pounds later... I was charged
    7. given late fees since their bank messed up on direct deposit
    8. internet drops constantly
    9. calls drop constantly
    10. whatever you do pick another company.
  • Reviewer
    Location
    Brighouse
    Reviewing
    TalkTalk
    Date
    Ratings
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    This company is the worst. There customer services is the worst i have ever dealt with. They are patronising unhelpful and do not listen they will talk over you as though they are just reading from a script. Television never works or is slow and never loads. Internets not too bad but not as quick as virgin or sky at all. I would avoid this company spend a bit more because although tqlk talk is cheap you pay for what you get a cheap service
  • Reviewer
    Location
    buxton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    I have been with talk talk for 3+ years with endless problems and the amount of time i have wasted speaking to their customer service staff is ridiculous.
    I have finally escaped their grasp.
    They really are very unprofessional, mislead, offer you "deals" that are worse than what you are on already and try to make the process confusing to hide the charges, 3 contracts at different stages over the 18 months where you need to keep adding dates to your calendar so you so dont get overcharged.
    I was told when i was out of contract (2 weeks ago) one deal which was competitive but when i rang back i ended up spending over an hour on the phone to be mislead and attempted to be sold a higher package than what i was paying out of contract. The "other deal" mysteriously had vanished.
    I have been cut off by them more times than i have fingers, i have been placed on "hold" for 10 minutes at a time sometimes as i am passed between 2,3,4 members of staff. And if you ever have a technical issue it wont get resolved, if you had the time....
    I have also proved they have put caps on my speed, which only got resolved by "conversation", not by any engineer. to date i only got 50mbps on fiber large, where my neighbor received near full 80.
    To add to this point ( as there excuse is always the your equipment to your house can reduce the speed ) If you pay for 40 mbps you end up received less than 30mpbs. So figure that.

    Last time i was put into a new 18 month contract i also didnt agree to it, but somehow was signed up at their end anyway.

    Their whole attitude is wrong, and seem to be more concerned about making commission while pretending to be doing your a favor.

    The only positive i can say is they have been cheaper than some competitors in the past, though not currently on what they were offering me, but is it really worth the hassle to be with them, i think if they were £5 cheaper a month id still attempt to avoid them.
  • Reviewer
    Location
    Wirral
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Crap from start to finish nothing but messing me around then lost internet for 10 days messed around with engineers today has been the final straw they have basically stole £65 extra on this months bill refusing to refund me due to their error have just switched to a new provider tonight but would steer clear these are out to steal from you
  • Reviewer
    Location
    3 Rookes
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    Its just wont connect to some of my stuff that uses wifi and it also is very slow with 7 download speed
  • Reviewer
    Location
    Cambridge
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    An awful experience, I basically paid for over a year to not have internet, no one ever helped and customer service were rude. Please choose another provider
  • Reviewer
    Location
    Lancashire, England
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Honestly, TalkTalk is the worst ISP there is out there. I am honestly surprised it only took 30 seconds to load up this web page because the connection is atrocious considering I am 3 meters away from the router. Don’t bother trying to call them because you will get passed around more times than the amount of times you have to turn the router off and back on again. I have a stronger connection between myself and my biological dad whom I haven’t seen in 17 years than all of my devices have with TalkTalk as the internet connection.
    DO NOT CONSIDER THIS ISP.
  • Reviewer
    Location
    Haywards Heath
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    The connection is disgusting. The speed is low. During the first year, everything was in order. And now every day the quality is deteriorating.
  • Reviewer
    Location
    queens park
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    waiting for 11 days to get the broadband working and still not help, even contacting the head office is as useless as it gets. phone works but there is not internet, change the router 5 times not luck, DONT USE TALK TALK
  • Reviewer
    Location
    Bermondsey
    Reviewing
    TalkTalk
    Date
    Ratings
    • Customer Service
      2 stars
    Comments
    We've changes the router twice and we still don not have proper internet...It goes on and off all the time and it makes it impossible to work at home...
  • Reviewer
    Location
    Northampton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Is the worst Internet provider
    They are scams only care how to take your money and the Internet is rubbish I'm so sorry to leave the BT for them thinking that I will save money! Same on them
  • Reviewer
    Location
    Bath
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful! Customer service is terrible, the Wifi constantly logs you out, WiFi is incredibly slow when it does work!
  • Reviewer
    Location
    SA15 2st
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Went on for a few years slow speed, thought it was just this area intermittent breakdown of connection could not use phone when on-line. had 2 weeks no internet & 1 week no phone No rebate they sent engineer out said they fixed it few days later bad connection again Changed provider immediate difference (EE) Brilliant . & Had about 30 scam calls from scammers who knew my name said they were from talk talk just wanted to get in control of my Laptop. Avoid Talk X2 waste of money .
  • Reviewer
    Location
    east grinstead
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I sincerely hope every single empolyee of Talk Talk vanishes into thin air, because this is what feels like you're talking to when you call up customer service for the 9000th time asking for help because the internet is even worse than Macdonalds Wifi. This has been absolute torture because I live with my family and they chose Talk Talk but I will changing providers finally the time has come to say goodbye to this godforsaken company that steals rips off everyone. Talk Talk I sincerely hope you go bankrupt you absolute scum.
  • Reviewer
    Location
    united kingdom
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    By far the most awful internet service out there. If you are looking for a speedy internet connection with good service this is the end of the spectrum from good.
    Please do not buy this companies services to support their products at all.
  • Reviewer
    Location
    dudley
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Been with talk talk no for 8 months in new house and had nothing but trouble, i had no troubles before but an talk talk assistant telephoned me one day saying my broadband was extreamly slow and if i wanted to upgrade to fibre which i did, then the tele took forever to "wake up" and has done so since, alsi just brought a movie boost and had to phone talk talk as channels dont come on and it is like the remote control signal isnt going to the tv box. I currently have to reset the tv box up to 9 times per day to receive the tv. So avoid talk talkat any cost currently looking for new provider.
  • Reviewer
    Location
    Central Scotland
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    My computer was hacked in Nov 2015, the response was very poor
    3 weeks ago I found my facebook was locked out as someone in Vietnam had attempted to enter, and I was advised that I should change my passwords.
    This has caused me £70.00 and talktalk said their system had been attacked.
    Today 2 scam callers called, I hung up on them and reported the matter to talktalk.
    I am not satisfied with talktalk security, too much information is being leaked and their assistance is not up to scratch
  • Reviewer
    Location
    Nuneaton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    It's an absolutely joke, I so regret choosing this company over another one, the overall quality is so poor
  • Reviewer
    Location
    N1
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Lying about non existing services!Unreliable costumer service and broadband company overall!!

    We've been been advised from a Talk Talk representative that our address is now eligible to fibre connections and that we should switch to it and guaranteed that the transaction would be completely smooth as we are existing costumers. We received the super-fast router within a couple of days and then one afternoon we lost connectivity. Called the costumer service and have been told that it will take 24 hours to do the transaction to fibre optic. (although they guaranteed before that will be no interaction of the services). To cut the story short, we spend a month with endless phone calls on the costumers services promising that we are going to be connected every time after max 24 hours and at the end they told us that our line has no capacity for fibre and we should start a new contract for normal broadband and wait another 2 weeks minimum to be reconnected!
    We cancel our contract with them ended to having 2 months with no internet and we are still getting letters in regards to our account!!! that is no existence any more!!!!!

    TRAIN your Costumer SERVICES!!!!! they are not even able to access the history of an account!!! they are extremely unprofessional and bad-mannered.
  • Reviewer
    Location
    High Wycombe
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful,absolutely awful. Not only has my bill gone up, but I can barely access the Internet as I get the dreaded red light at least 5 times a day. Another customer lost as their CS team simply doesn't care
  • Reviewer
    Location
    Camden Town
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I called to cancel my account and the woman laughed at my face when I told her that I was cancelling because I was worried that my personal and bank information could have been leaked to the hackers involved in the crime. She was completely arrogant and sarcastic, literally laughing.
  • Reviewer
    Location
    luton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst IP company I have dealt with. It was my first year with them. I will make sure I wont come back ever again. 1 year of problematic connection was enough. When my contract has already expired(about 2-3 months ago) they demanded me tobpay so called cancellation fee. Which is absolute ***** of a rip off. Avoid at all costs. Hidden fees everywhere.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Comments
    This is truthfully the most abismal piece of tripe on the market. I'm having to type this review on my phone as the WiFi simply does not work. Utterly abismal and I would give 0 stars if the option was there. Save yourself and go someplace else.
  • Reviewer
    Location
    Carmarthen
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very poor fibre optic! Hasn't worked since we had it and now we are stuck in a contract! That bad I use the hotspot on my iPhone to use the laptop in my home. They don't care about you as soon as you sign up. STAY AWAY FROM TALK TALK.
  • Reviewer
    Location
    harrogate
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Evasive & difficult to deal with when negotiating deals. Will withold information and be selective with facts in order to get you to sign up to a rubbish deal. It seems that their call centre is somewhere abroad and it is very difficult to understand the english being spoken by the agents. Avoid this company like the plague!
  • Reviewer
    Location
    Southend-on-Sea
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst broadband speed. Promised as per contract and what I get - it is just joke. And that already over year. Customer service don`t know what they're doing. Worst company I've ever been with.
  • Reviewer
    Location
    london
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Don’t waste your miney and time you such an unprofessional co. they don’t know what they are doing. i would strongly suggest to stay away from these scammers.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Can't wait for my contract to be over with this company. They will give you 4 year old technology and deny it. They refused to deal with you over the phone unless you are at home and doing checks on the computer, and after you do that. They refuse to do anything about it.

    Also no one on the phone speaks English or knows anything about technology they are clearly reading a script (badly)

    If you are new in the UK and looking for an internet provider, save youtself the headache
  • Reviewer
    Location
    Manchester
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Service is highly variable in speed and connectivity.

    Customer service is absolutely atrocious; almost impossible to actually get to speak to someone and when you do (by threatening to leave) they are completely script based and of no actual assistance whatsoever.
  • Reviewer
    Location
    ne46xp
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Talk Talk has an extremely poor customer service, there phone services are soo terrible. there is not point even having internet as it would not work in the next room. i have cancelled my contract with Talk Talk and paid the cancellation fee and asked if there is any other payments and the answer i got was this is all now after couple months the are asking me to pay £20.00. do not join talktalk. it is very poor and i wouldnt even want to rate them 1 star.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I used to be a talk talk customer. It was all ok at the first place. I had the download speed of 36 when I first got the deal and after some time it dropped down as low as 1-9. I made several phone calls but nothing had been done or sorted. This went on about 7-8 months and I decided to change my provider. I switched to sky and I m now paying 3 times more than I used to pay to talk talk, but I m now very happy with the connection and all of the other services. Not only this, I still keep receiving bills from talktalk despite I left them about 3 months ago because I have been told that I don’t have to do anything because my new provider was going to do everything on my behalf. I receive mails with my bills inside(bills of something that I haven’t even been able to use) and I can’t even reply to those mails as it doesn’t allow me to do so. You can’t even talk or connect anyone if u want to cancel something but instead if u want to buy or upgrade , they are very prompt to answer and talk to you.
    I don’t even understand why this company is called TalkTalk, when they can’t even talk to anyone. Funny and ridiculous.
    People, you better pay a bit more and get no hassle. Stay away from this TalkTalk ****.
  • Reviewer
    Location
    Derby
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    RUDE STAFF ! CUSTOMER SERVICE IS BEOND SHOCKING !

    Charged when I didn’t even have a box from the provider ! Over charged for 3 months when it was cancelled have made my life hell ! Utterly shocked by the awful treatment I received would never recommend will be contacting trading standards as they took more money out of the account than they should just rip off merchants utterly disgusting service
  • Reviewer
    Location
    Devon
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    One of the worst company's ever. There customers service is disgusting and non existent. There service is poor and there where constant drops in connections and various other issues. When our contract finally ended we moved to a fabulous new provider (there are many to choose from these days) however talk talk didnt end our contract and have now sent bailiffs after us for £40. If you want a life full ofnhassel and crap join talk talk broadband!
  • Reviewer
    Location
    Wirral
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely abysmal. After I asked them to look into problems, for the third time, they told me I would have to pay out over £70 for a technician! Terrible!
  • Reviewer
    Location
    Southampton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    As many other people's reviews, it pained me to give even one star for their customer service, if you could even call it that!
    I have had no issues with the speed of my broadband or phone line. However, one day we decided to switch to the Esential TV package and remove our anytime call boost. We were not told that this package is basically a paying Freeview! Our package was supposed to go live in 5 - 8 business days, we received our Youview box and connected it up. Knowing it was not yet live. I made a call to a family member in England at 2.45pm. I received an email at 5.32pm saying you package had gone live. I found out that the call I made was charged £7.30 on to my bill. The call was only for one hour!
    I went onto the chat to ask for an explanation and was told that nothing could be done, I escalated. I know it's for a small amount, but that was not my point. This was a week ago! I arranged a manager to call me back the next day at 6pm as I work during the day, they phoned me at 2pm. I could not understand one work the manager said on the voice message as he was speaking very fast and the accent was terrible. I arranged another callback, that didn't happen. It is now a week later and callbacks have never happened. Staff continuously promise callbacks at my desired time.
    I work in customer care for a well known company, I am appalled at the service. I work hard every day to make sure my customers are happy, they barely lift a finger. I will not recommend this company. STAY AWAY!!
  • Reviewer
    Location
    Tendon
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Honestly if it were possible to give zero I would. Temperamental connections, total disregard for personal data and the worst customer service I have ever encountered. Do yourself a favour and stay well away from this company unless you want to spend hours of your life in correspondence with them over the slightest issue.
  • Reviewer
    Location
    East Ham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Had talk talk for 2 months, was never working, was connected but there was no data coming in or out. after month of trying to solve the problem, they still didn't fix it so I left.
  • Reviewer
    Location
    Glasgow
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    no connection and zero customer service!!! I would rate ZERO if I could ! Worst ever broadband I have ever had with non-exist customer service. tried to phone them numerals times ended been transfered here and there a bunch of useless people who treat customers like mat who pay them each month for nothing but troubled. STAY CLEAR !!!!
  • Reviewer
    Location
    Manchester
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible company, avoid at all costs! Customer service slow, incompetent and rude. Have wasted many hours on the phone being treated like dirt. I went a month without internet because engineer after engineer failed to turn up, so wasted hours sitting at home waiting for them for nothing. Every time I called talk talk I had to explain the whole situation again, put on hold for 20 minutes at a time with no explanation. Each time promised another engineer appointment which failed to materialise. Eventually after a month of no service was forced to cancel with talk talk and am still owed money which I am having great difficulty getting back. Worst company I have ever come across.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.