Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.1 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 4196 customer ratings since 2021-01-26 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2,006 Customer Reviews over 201 pages

  • Reviewer
    Location
    Cardiff
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute garbage. We have contacted Sky for an engineer to sort out or check our problem. Instead we got someone on the phone making up excuses and giving us the most basic advices that we have been trying for months. Sometimes my internet goes down to or below 0.5 mbps, that's ******* awful. My avg speed is about 6 mbps. The people at Sky blame us such as saying "don't put your router next to a phone, radio or below" despite the fact that when we had an engineer set it up, he set it up the way it should and already told us this but even then our wifi is beyond garbage. The router is above facing everyone in a free space so why is it still so ****? Because its ******* SKY!!!
  • Reviewer
    Location
    Salisbury
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Absolutely terrible service. Been cut off due to a sky workman who cut through a line and has left me without broadband for nearly a week. But the worst thing is there's no information or updates from sky even when promised by certain representatives. I was promised 3 calls to update me and each time to no evail. I'm still unsure of when my service will resume despite needing this for my work. I plead with anyone thinking of joining sky to think again and try another service. I'm not one to complain but this service (or lack of) has left me fuming. Shame on you sky.
  • Reviewer
    Location
    Northampton
    Reviewing
    Sky
    Date
    Comments
    Would not recommend, the worst speeds possible and cuts out at least 2/3 times a week.
    I’ve had a wifi booster sent but that was practically useless…if anything the wifi booster made it worse. Paying way too much money for a broadband that probably would’ve only been impressive back in the stone age. Awful awful service.
  • Reviewer
    Location
    UK
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    decides to always go really slow and I hate it
  • Reviewer
    Location
    Hell
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst broadband in the country by a long long way. Shocking.
  • Reviewer
    Location
    Uk
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Literally the most inconsistent and unreliable broadband available. It goes off without warning basically every week and despite multiple calls has never been improved. Don't waste your time.
  • Reviewer
    Location
    Swansea
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Can you believe they have the audacity to take the full price of our money, but can’t even sort their internet out yet again. Literally last week there was a big outage and went down again, I’m sick of them and will be leaving them. Take my word they’re greedy and couldn’t care less about providing you “the best broadband”
  • Reviewer
    Location
    Uk
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Literally the most inconsistent and unreliable broadband available. It goes off without warning basically every week and despite multiple calls has never been improved. Don't waste your time.
  • Reviewer
    Location
    Derbyshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I really wish I could give SKY ZERO for everything. I will break down all the areas on here.
    Overall Satisfaction 0…why! I could cry right now. For the last 2 weeks i have had connectivity of up to 2hrs per day. From last evening till now 12.29pm nothing works. No connection at all. I have missed my favourite tv programmes, can’t access my business emails, i have lost a lot of business in the past during Covid time due to loss of connectivity. I have made several calls, once they came out changed wiring …sorry don’t know what its called. TBH it was just as good as doing nothing. That was last year October, this year I have made more than 20calls, some not answered. They send me a booster months ago, didn’t change anything. When I called was told its a wrong one and the right one was going to be send by next day delivery. This was 2months ago, guess what…still waiting! I had one of the customer service man tell me to go to office to use broadband if I can’t get it in my house! I was gobsmacked. I am paying for a service and expect to receive that service. I am considering OMBUDSMAN right now as I have had more than 6yrs of
  • Reviewer
    Location
    Falkirk
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    After 20 years with sky we moved house and 3 weeks later sky have still not connected us with broadband. My husband has spent hours on the phone being passed to different people. We have been told we can’t cancel or move providers that there is an issue with open reach. BT have replied saying that could connect us and given a date why can’t sky. Updated today that Sky won’t honour previous contract and we need to take out more expensive new package. Very poor escalation and customer service.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.