7,010 Customer Reviews over 701 pages
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- Location
- Paisley
- Reviewing
- TalkTalk
- Date
- 2023-07-10
- Comments
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Worst wifi you could imagine. For someone who plays online games a lot, TalkTalk id atrocious, the wifi disconnects at least 9 times a day, I get maximum 15mb of data when I’m paying for 80+mb. I’ve tried talking with TalkTalk but to no avail, they continue with stupid solutions such as disconnect devices that aren’t even using the wifi. their chat operators can barely string together a single English sentence.
STAY CLEAR AT ALL COSTS
- Location
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- Location
- bromsgrove
- Reviewing
- TalkTalk
- Date
- 2023-07-10
- Comments
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Hi team,
I am not sure why I am still being charged in April, May, June, when I closed my account in 27/03/2023.
I called 2 times the customer service today 10 july 2023 spending around 30 min on the phone... and I was told I would be called IMMEDIATELY which it did not happen within 2 hours...and still no call..; and during the second call - I was told, I need support from my advisor to give you a call back, and then suddenly he said "the first advisor failed your security questions hence they wanted to call you back"; funny this - as I was not told initially this. However...at that moment I lost the patience. Both customer advisors were USELESS, as they would not communicate - and I passed through 4 LAYERS of security ( phone number, mail, password characters and bank account number). Completely disgusted by the service!
- Location
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- Location
- Scotland
- Reviewing
- TalkTalk
- Date
- 2023-07-08
- Comments
-
One of the worst Company ever.
Talk Talk has provided internet to my house for 2 years. It was Ok - enough I wanted to ask about Fibre option 30 days before my original contracts ends. All good - they have scheduled an engineer (TalkTalk Fibre 150 Data date of order 06/03/2023) and he should arrive 20/04/2023 to install Fibre Broadband. Guess what - no one show up, when I contacted Talk Talk they have blamed some system order and ask for 7 day so they can investigate. obviously- on one even bother to contact me. Because my previous contract ended (only monthly rolling left) I have asked for cancelation. 3h of online chat - asking me what size sis my shoes, pant, what's my name, number email god knows what else - no luck - they will not cancel it. I have sent written cancellation (14 April 2023), paid extra month but they still don't want to accept me leaving. What's more - they are sending me treating letters demanding money for service I have resigned and not use. I have asked them to not harass me - they don't care. It looks like I will ask Solicitor to deal with this. Luckily I have all the paper work plus correspondence with talk talk, nice mess in this company
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2023-07-08
- Comments
-
Save your money
The network is equivalent to useless,
The customer service staffs are very rude and
The company is very cunning very guile
Don’t say I didn’t warn you
- Location
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- Location
- Wales
- Reviewing
- TalkTalk
- Date
- 2023-07-07
- Comments
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I arranged full fibre with BT via a switching site and went live 4/7/23. The Talktalk fttc and phone were disconnected on that date by Openreach. I expected BT and Talktalk to agree that date of handover and expected no charges from Talktalk from 4/7/23 under the code of practice / switching arrangements.
I checked in with Talktalk to ensure the cancellation of service had gone through and charges were not billed. This hadn’t happened. In short they want a further 30 days of charges despite knowing I’m Out of contract, disconnected with no phone line or broadband from them. Isn’t that fraud? Taking money for nothing. To add insult to injury if I don’t agree to pay for 30 days they won’t cancel a non existent service and would bill me indefinitely. Isn’t that gross fraud and corrupt and intimidation? Also if you cancel the direct debit they charge you extra and /or according to other posts are known to send bills to you. They are a disgrace and money grabbing, trying to ring out all they can from new and old customers.
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2023-07-03
- Comments
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1 stars is too many, our broadband went down and it took TalkTalk 15 days to send an engineer round. No internet for all that time, when we work from home. Spent ages on the phone to TT, who were actively unhelpful, making promises they failed to keep. Told us they would call back (lie) told us they would not charge us for the days with no service (lie). Put up huge barriers when trying to cancel our contract with them despite being out of contract period. This company has no interest in providing a service and just wants to rinse its customers for as much money as possible. Please avoid.
- Location
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- Location
- Portsmouth
- Reviewing
- TalkTalk
- Date
- 2023-07-02
- Comments
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Most of the days, after 12 AM in the night, there won't be any internet connection. When I want to see a movie in the night after a hectic day it is not possible. And they don't even have a 24*7 customer care to report the issue. With paying around 29 GBP a month (which is relatively high compared to other networks) this is the experience I am getting. I have been using Plusnet for sometime. And I think it was much better than this one. I never experienced any connection issues.
- Location
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- Location
- Lancashire
- Reviewing
- TalkTalk
- Date
- 2023-07-02
- Comments
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The broadband has been fine for some years.We don't use the phone only to receive calls as the cost calling out is something comparable to a small gold coin per minute. My gripe is with the customer service....it has to be the worst experience...end of contract is a nightmare...I dread engaging with them... You haven't any idea what country you'll get hold of...will you understand them...will they understand you. Lost in translation was the film...and lost you will be with TT. If you raise a complaint you might get someone from GB calling...but not guaranteed... Service needs to seriously improve or the day will come when the camel will have it's final straw loaded and TT and me will part ways.
- Location
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- Location
- Wales
- Reviewing
- TalkTalk
- Date
- 2023-06-30
- Comments
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Cancelled my account today but it should have already been closed paid the £26 fee for 30 day notice told now have to pay another month.kept getting harassed to take other options other providers all I wanted was conformation my account is closed AVOIDthem like the plague
- Location
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- Location
- Lincolnshire
- Reviewing
- TalkTalk
- Date
- 2023-06-28
- Comments
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No land line no internet. 2 hours on the phone no difference.customer service is disgusting no telling when will be resolved avoid this company at all costs
- Location
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