6,513 Customer Reviews over 652 pages
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- Location
- Southport
- Reviewing
- TalkTalk
- Date
- 2022-03-12
- Comments
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Got a phone call this morning from a talktalk salesman who set me up with a broadband package but after reading the reviews decided to cancel(should have read them first) I was on the phone for an hour and 15 mins and did not get through. I had to use a mobile and the call cost over £40. When I did get through they said they were closed so I have sent them an email. How can you cancel an order if they dont reply? Not sure if they will email me back so beware of this company.
- Location
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- Location
- SNODLAND
- Reviewing
- TalkTalk
- Date
- 2022-03-12
- Comments
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I love talk talk great service and all was there to help Internet speed is great I can't ask for much more keep up the good work
- Location
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- Location
- 42 Seymour Street
- Reviewing
- TalkTalk
- Date
- 2022-03-11
- Comments
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Absolute joke of a company. Just renewed contract worst thing I've done.wifi is on off on off every 7 mins .do not use this company!!!.
- Location
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- Location
- Gullane
- Reviewing
- TalkTalk
- Date
- 2022-03-11
- Comments
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Have had Fibre 65 for nine days. Current Download Speed is 10.
Talk Talk claim it has been at 44 (!) most days so far.
- Location
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- Location
- UK
- Reviewing
- TalkTalk
- Date
- 2022-03-11
- Comments
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Very poor broadband. Incredibly awful customer service. They lie on their FAQ regarding switching provider, lie on the phone about same. Unhelpful. Difficult to cancel. Not great broadband, often going down at random ties.
- Location
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- Location
- bristol
- Reviewing
- TalkTalk
- Date
- 2022-03-09
- Location
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- Location
- Berkshire
- Reviewing
- TalkTalk
- Date
- 2022-03-09
- Comments
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Worst broadband and worst customer service. Broadband connection and internet was patchy throughout my time. Due to their worst customer service I had to continue with patchy internet and worst connection. None of their agents know what is the process and you will be transferred to various department who have nothing do with your issue. I was out through to fully fibre team for cancellation and after 1hr in the call had to disconnect and call back to know that their fully fibre team have left home 15mins before. The best part is I called them the next day to be answered by a rude agent from fully fibre team who did not want to listen to a word on what I was saying and transferred me back to the cancellation team again after 15mins wait I disconnected and called them back to let them know I did not want to renew my contract. How silly was I to think cancelling your contract after it ends will be a straight forward request. Never will I ever recommend or join Talk Talk in near future. Don’t be fooled by their offers and deals you will regret it later.
- Location
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- Location
- Selby
- Reviewing
- TalkTalk
- Date
- 2022-03-08
- Comments
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This company is absolutely the worst. Do not under any circumstances use them. The customer service is non-existent. I spent 90 minutes on the phone with them before they would agree to send an engineer to the my mother’s house and this is when my mum is on a priority list due to numerous medical conditions. The engineer did not entirely fix the problem and said we needed another engineer to come out and he would arrange another appointment. After 3.5 weeks without hearing from them I am on the phone again trying to get another engineer - 50 minutes and counting. They do not have supervisors you can talk to and the call centre staff in India don’t have the authority to do anything to help. Stay well away from Talk Talk
- Location
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- Location
- Rhyl
- Reviewing
- TalkTalk
- Date
- 2022-03-08
- Comments
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Leave well alone as the customer service in South Africa (yes you do get transfered to South Africa) is useless.
Spent hours on the phone to customer service to try and get an answer as to why an engineer failed to attend my address at the stated time to install a master socket and set up the broadband.Eventually after being made to feel like I was banging my head against a brick wall and stating that this needed to be completed with a matter of urgency another installation date was given 3 days after the initial install date. The service is very unprofessional and certainly leaves a lot to be desired.
- Location
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- Location
- Southport
- Reviewing
- TalkTalk
- Date
- 2022-03-07
- Comments
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Internet went off. Tried unplugging and resetting. Rang Talk Talk help line. They fixed it within seconds of my phone call. Very impressed.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.