TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.8 stars
  • Customer Service
    2.8 stars
  • Speed
    2.7 stars
  • Reliability
    2.8 stars

Based on 2774 customer ratings since 2021-01-26 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6,349 Customer Reviews over 635 pages

  • Reviewer
    Location
    Southend-on-Sea
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst broadband speed. Promised as per contract and what I get - it is just joke. And that already over year. Customer service don`t know what they're doing. Worst company I've ever been with.
  • Reviewer
    Location
    Kensington
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Please stay away. They have made the past one of the most stressful. Especially during the WFH. They always say nothing is wrong on their end. They send engineers and charge you if there is nothing wrong on your side. This has happened 3 times so far. So apparently our problems are imaginary.

    Their support is bad. Router needs constant restarting every other week. Frequent random blackout. Never getting even close to the speed we are paying for.

    On top of all we dont have internet every Sunday 00:00 - 01:00 and they are doing nothing about it.

    They are saying that they cant see the issue and call them during the issue, yet they dont have support during that time. WHAT A JOKE.
  • Reviewer
    Location
    Surrey
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I missed payment on my bill by 2 days the restricted my services on Sunday. I paid Monday morning at 8:30am my wifi still hadn’t been turned on so I spoke to somebody on the online chat and they assured my that by the end of the day my wifi will be reinstated. It got to 7:30 and nothing I went onto online chat again and they then told me they’d raise and escalation as there’s a bar on my account and that it can take 24-48 hours i waited until wednesday, still no wifi, I called and was on the phone for 2.5 hours being passed from one person to another none had a clue what was going on and when I asked for a manager they couldn’t get me one I had a text on Wednesday morning saying the manager would call me that day between 2-4pm I had no phone call then when I brought this up to them they said no it was for the 4th but on my text it clearly stated the 3rd/ the women I spoke to literally didn’t have a clue what she was doing she even admitted she didn’t have a clue. Talk talk hire people who don’t have half a brain on what to do and now they have whacked my bill up to £107 saying I hadn’t paid last months which I paid Monday and demanding payment for this month early which I am not doing! I will be changing networks to get away from this shambles of a company! If your thinking of joining steer clear! Awful rude customer service and they don’t have a clue what to do half the time!
  • Reviewer
    Location
    Uk
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Changing providers and moving to talk talk was the Worst mistake I ever made! When the broadband worked (occasionally) I got speeds bellow the ones promised, the internet constantly buffers and can’t even make it through a 20min period without cutting out, I was also promised a 12 month free prime subscription which never arrived and when I rang about it they just sent me an article advertising the offer and still didn’t receive the offer, during the 7 months I have been with them I’ve been completely without internet three times. They are slow to answer the phones and when they do they Are clearly reading from a script and have no idea what they are talking about, I’ve left them early and am currently looking into not paying the cancellation fees as they didn’t provide the promised service or the deal it was meant to come with, do not use talk talk it is terrible
  • Reviewer
    Location
    Midlands
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Dreadful just Dreadfull customer service and product.
    This is the worst phone company I have ever been with. They wont let me pay my bill by DD, as the a/c is in my ex's name and they dont appear to be able to change that......(AFTER 2 YEARS), they send a bill 3 days before it is due and I have to pay by phone and the last 2 months i've been on holiday on the Due date so been charged a ridiculous admin fee for late payment (twice my normal bill), they add 'extras' without telling you and charge you for them and wont refund. It takes ages to speak to anyone on their enquiry line and when you do they have no idea how to help and worse of all when you register a formal complaint ( I have registered 3!) They simply do not respond. STAY AWAY FROM THIS COMPANY I am moving phone supplier net month hopefully - PRAISE BE. What shocking customer service, What a rubbish company.
    3/11/2021
    UPDATE
    Did you see the reply they left below? Well I did contact them on facebook today (3/11/21)..... and they have replied sending the links for ME to do all the chasing via an account that I DONT HAVE because they cant change the name on the account to mine. They want my account details to verify who i am , but I DONT HAVE an account because its in my ex's name, which is the whole point..... They have also sent me more links to the complaints process i have already been through 3 times. BUT STILL I have had no response.

    They need to 'check my security' via my signing on to their system with my account. BUT I DONT HAVE AN ACCOUNT SO I CANT!!!!!!!!!!!

    They could of course RING ME on the phone line that they charge ME for, to check my security, but NO..... they just send me links that dont work, and I cant use as I DONT HAVE AN Account.

    All they do is fob you off, send you links that don't work, and FIX NOTHING.

    Most unhelpful company ever.
  • Reviewer
    Location
    Rhondda Cynon taff
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This is the worst company I have ever been with. I DO NOT recommend it. I took out wifi 3 months ago and 3 months on I still have no internet connection. I spend about 3 hours a day on the phone and chats trying to sort it out but still nothing. I’ve had about 6 engineers out and nothing. They’ve still been charging me extortionate price every month even though I haven’t been able to use the services and then when I ask for them to refund me, they tell me they can’t! The list goes on! Absolutely usless!!!!
  • Reviewer
    Location
    west yorkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    the worst company ever. over charging and when i decided to leave them i rang them and they would transfer me to different departments and no one would sort it out for me! when i explained to them theyre just transferring me on they decided to cut me off the call! bearing in mind i was on the call for over 30 mins and been ringing for over a week and the same thing kept happening! all the staff was so rude all they wanted was me not to leave talktalk for the money! they dont even know how to do their jobs properly i decided to ring in once one and thankgod a very nice lady called courtney who had just started answered and sorted my problem out! if i would rate this brand less i would! never going back to this crap company!
  • Reviewer
    Location
    Stockton-on-Tees
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible broadband service. Terrible customer service. No understanding of customer needs and wants. Wish I never signed up with them but thought as a big company they would be decent. Stay away from them
  • Reviewer
    Location
    Todmorden
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If I could give a 0 I would. Me and my partner have been with talk talk for over 2 years now and we've had nothing but trouble! Firstly, our internet Wouldnt connect displaying a orange flashing light, after contacting the call center and having to pull apart the connection box, they decided to send a new router out. Which worked perfect for about 3 weeks, then it happened again. After spending 2hours on a live chat to be cut off before any action was taken, we decided to ring them which took over an hour! So after 3hours or phone calls and live chats we asked for an engerieer to come out and was told if there was a problem caused by us we would be charged £65 for service charges. The engerieer came and was gob smacked with how eroded our connection box was due to it being so old. We have no just discovered we have been charged £65 for the service charge, despite the problem not being our fault at all. After all of this, we asked for a refund for then £65 taken from our account and money knocked off our next bill due to us not having internet access for over 2weeks which they declined doing either. Usually wouldn't bother us, but due to the current pandemic we are all going through, me and my partner are currently working from home so we rely on having internet access! Would NOT recommend, stay away!
  • Reviewer
    Location
    Kent
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have lost WiFi since 19th October and it’s still not back yet (30th October) it also went down for 72 hours in September. They’ve been useless this time the delays occurred as they said they sent out a test router (they didn’t) then they said they sent out and engineer so I waited another 3 days (they hadn’t) they’ve cut me off twice on chat once just now when I tried to confirm what time the engineer would come out (mostly to ensure it was actually booked this time) and earlier when I asked for money back and the process for requesting this. Crap service, not particularly rude just useless. I would never recommend and will never go back.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.