TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.7 stars
  • Customer Service
    2.7 stars
  • Speed
    2.5 stars
  • Reliability
    2.7 stars

Based on 1840 customer ratings since 2021-08-12 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6,585 Customer Reviews over 659 pages

  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Worst customer service I have ever encountered. You can spend over an hour a day either on chat or calls and get no where .. false promises continually that someone will call me to discuss … lies never called then got the nerve to put on my record that they called twice .. shameless . Avoid at all costs
  • Reviewer
    Location
    Tamworth
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    I am writing this review up stairs in my bedroom using my 4G data on my phone as my talk talk router cannot seem to find enough power to send a signal up thirteen steps.
    Over the last week my service has dropped out four times, when I tried to resolve the situation I was told that if an engineer has to come into my property to see if the problem is there I would be charged… charged for fixing a problem caused by talk talk and their unreliable internet.
    This was at 2pm on the 23/06/22, the engineer was meant to come out on the 24/06/22 between 1pm and 6pm, when I told talk talk no one would be in the house till after half past three they said they couldn’t guarantee a time and that if someone turned up and I wasn’t in I would be charged £65.
    So I decided to cancel the engineer, to which I was told that I had now past “the point of no return” this is when openreach have been booked. Despite me booking the engineer at around 3pm I was told that you have to cancel before 12pm at least one day before your appointment… can anyone tell me how I’m supposed to do that when the booking was made at 3pm the day before the engineer was due to come out?
    Subsequently as I had missed “the point of no return” I would now get charged £65 for cancelling the engineer because I didn’t have the ability to time travel back to 12pm on the 23rd to avoid the “point of no return”.
    I was then told, after some discussion that a note would be put on my account to say that I attempted to cancel the engineer, and that when the £65 showed up on my bill I had to phone back to see if I could get the £65 removed from my bill, something the talk talk agent openly admitted would probably not work.
    By this point it was nearly 5:30pm I was no closer to getting my shoddy internet connection fixed and was potentially looking to get a £65 fine for my inconvenience.
    I asked to make a formal complaint and was told over the phone, by text and email that someone from complaints would call me the following day between 4pm and 6pm… I am still awaiting the call.
    These texts and emails were then followed up with another set to say “we can see that an engineer has been out to you and has fixed the problem, however you may experience some drop out in your connection as the signal adjusts, we are monitoring it”. Honestly talk talk this felt like you were attempting to cover your backs in case I contacted you again to say my internet had dropped out… “oh but Mr Davis an engineer has been out and we informed you this might happen”.
    Do engineers normally get to you ten minutes after speaking to talk talk the day before they were supposed to? If so they need a medal for efficiency.
    Sorry to ramble on but long story short, DO NOT use talk talk, their service is unreliable and when you do try to fix it it will some how become your problem that you will have to pay for and god forbid you should reach the dreaded “point of no return” that you’re not informed about until after booking an engineer
  • Reviewer
    Location
    Mansfield
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I know people tend to only post reviews after having a bad experience. But I was just thinking, Talk Talk have been really good for me. Consistently low prices, speed is top notch, barely ever cut out and so far after about 3 years I’ve yet to really deal with price increases.

    My only real complaint is that they swindles me out of a promotional gift because I decided to pay upfront instead of monthly, which disqualified me. Despite nothing stating otherwise. Still salty about that
  • Reviewer
    Location
    Edinburgh
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    absolutely the worst provider. When anything goes wrong tis impossible to get resolution. They switched my broadband to fibre even though i told them it was not possible because we dont have fibre in the area, this led to no service and weeks of arguments on the phone to the offshore service team who are incapable of understanding anything that is not on their script sheet. After hours of calls I had to close the account and pay a penalty even though they had cut off my service!! 2 months on they are still billing me and say the account is still open!! Unbelievable terrible customer service even when I sent in written compliants. avoid at all cost
  • Reviewer
    Location
    Doncaster
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst provider ever avoid!!! Pay the extra £3 a month for bt
    Worst provider ever. Good luck trying to cancel. Spent since april 27th trying to cancel an order that i couldnt recieve because they had taken my mobile number down with 10 digits. Couldnt pass security because of same problem. Wouldnt give me any account details because of same problem. Passed around every department on hold for 15 minutes at a time. Ive gone through this 4 or 5 times. Today was no exception been on phone for close to 3 hours on hold and passed from person to person saying its wrong department. Finally had enough and still not sorted. Not impressed at all. Paid the extra money and gone with bt
  • Reviewer
    Location
    Harrow
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    It appears I have had broadband upgrade and then my landline does not work ffor several daays and they wanted £50 to repair. I refused and it was fixed, one month later same issue. You guessed it they want money, engineer in street says they should come and change configuration. Hours on phone, dont use talk talk
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Comments
    Overall service is rubbish didn't turn up to do the work first time appointment was made lost days pay now today the same thing has happened suppose to be here between 8 n 1 ..after calling between 1 n 4 and again no one came .. shame on you talk talk
  • Reviewer
    Location
    Leed
    Reviewing
    TalkTalk
    Date
    Comments
    The worst provider I have ever seen not for my family or friends even I don't wish this provides for my enemies. The customer services I don't have words they're terrible .I cancelled my contract three months ago after my contract is ended but they they keep sending me bills every month I have already new from the reviews so I cancelled my direct debit .I have contacted them 9 times trust me more than 7 hours talking in totall all together every customer service gives different answer
    they keep telling me I'm receiving bills by mistake and after 2 months another customer service tells me still my account is active I I'm really shooked banch of frauds still i'm receiving bills .what should I do go to lowyer or solicitor I'm too tired .
  • Reviewer
    Location
    TS16 0DY
    Reviewing
    TalkTalk
    Date
    Comments
    Cancelled broadband 2 days ago even though still paying for the service immediately after the cancellation the signal has been practically none existent this must be criminal still paying for a service they are not providing
  • Reviewer
    Location
    Huddersfield
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Should actually be nil stars. Customer service is absolutely appalling, when I explained that I was disabled they didn't want to know. Talktalk decided to upgrade my broadband but failed to send the new router so I have a brand new fibre optic connection but not a compatible router. I have spent over 12 hours since Tuesday on the phone , chatbot and emailing the CEO Tristia Harrinson but no reply. Someone booked an appointment on Thursday to rectify the problem but sent me a text on Thursday cancelling the visit.
    A Customer service manager was supposed to ring me yesterday between 2-4 that didn't happen , chatbot assused me that someone would ring that evening no chance. New telephone appointment booked for this morning by text, have been on the phone foran hour and a half and being transferred 4 times with no help. I was told I could only order a router if I upgraded my package. I have a text from Talktalk telling me they were upgrading my broadband to fibre optic for know extra charge. Their customer services operatives only have very basic English skill,they are extremely rude and are only interested in selling you more expensive packages. The won't take on board what you are trying to get across. This the first time I have had any dealigs with customer services from talktalk and it will be the last.
    I will be contacting Talktalk for an end date on my present contract and I will be moving elsewhere to a company that actually care about their customers.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.