TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.8 stars
  • Customer Service
    2.8 stars
  • Speed
    2.7 stars
  • Reliability
    2.8 stars

Based on 2783 customer ratings since 2021-01-25 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6,349 Customer Reviews over 635 pages

  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Absolutely shocking customer service was ment to have engineer come 23rd nov no one turned up then they have the front to charge me extra for services equipment still in boxes so can’t of had any extras I’ve spent 4 hours trying to cancel ment to have had 2 calls back nothing very very poor don’t deserve a star
  • Reviewer
    Location
    Northampton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Is the worst Internet provider
    They are scams only care how to take your money and the Internet is rubbish I'm so sorry to leave the BT for them thinking that I will save money! Same on them
  • Reviewer
    Location
    Bradford
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Been with Talk Talk now about 8 months. I will not be renewing my contract when its up. Internet speed has always been slow. I had no internet for 4 days, I couldn't get through to anyone over the weekend, just kept getting a message saying closed even though it was within opening hours. Had to take annual leave for engineers to come out. Open Reach came out and they were great, sorted the internet which took some 6 hours but they sorted the fault which was the line outside. I have just spoken to someone in complaints who refused to pass on my feedback regarding my complaint in that I wasn't happy with £20 knocking off my next bill. She didn't understand or appreciate 4 days without any TV or internet access along with having to take a day of leave. I also pointed out that I struggle to get internet in one of my bedrooms, signal isn't strong enough, she wasn't interested and quite frankly was rude so much so I told her to keep the £20.
    I will be going back to Virgin when I am able to.
  • Reviewer
    Location
    Aberdeen
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worse customer service in the world . I call them Depression .
    Don't waste your time and money.
    Actually if you have universal credit. You can get cheap broadband from BT .from £15
  • Reviewer
    Location
    Glasgow
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I had broadband in my old address and was on the phone to them a few times as speed was dropping,but everytime it was ok on their side!then it went back up
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Terrible service. Leaving this provider is the hardest thing you can do.
  • Reviewer
    Location
    Stoke on Trent
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Never sign up with Talk Talk. They lie to you if you ever get to speak to an agent. I could not get my router to work .. their fault. So I cancelled after spending 5 hours on the phone and chat. They promised full refund now after paying for a month I cannot get my money back. They have terrible customer services .. highly trained in fobbing you off and lying. Talk Talk are just crminals who steal your money. Be warned DO NOT SIGN UP WITH TALK TALK
  • Reviewer
    Location
    Cramlington Northumberland
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst broadband I’ve ever had in my life what an absolute joke. I have never made a review for anything in my life but this is insane. Even with nobody in the house it is so bad on any console no wonder it’s so cheap can’t even use the thing and if there’s more than 4-5 people in your house just forget about even trying to use it
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I love TalkTalk
  • Reviewer
    Location
    Scotland
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Reliability
      1 star
    Comments
    Broadband speeds were below minimum guaranteed and service intermittent. Upgraded to direct fibre, delays during set up, disconnected after 1 month due to poor Talk Talk administration, customer service advise account did not show direct fibre, majority of customer service agents not trained in direct fibre. 12 days without any internet. No feedback on progress to resolve, no compensation yet.
    Talk Talk management advise, 'call us back if you still don't have the internet in 4 days'
    Truly abysmal.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.