TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.8 stars
  • Customer Service
    2.8 stars
  • Speed
    2.7 stars
  • Reliability
    2.8 stars

Based on 2774 customer ratings since 2021-01-26 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6,349 Customer Reviews over 635 pages

  • Reviewer
    Location
    Essex
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have been a TalkTalk customer for a year now, but this week i feel like I had enough.
    This week, since Monday my internet has just been HORRIBLE!!!
    I have called talk talk everyday of the week, and They still tell me that "everything is fine qith my line". So why is my internet not working??
    I cannot wait for my contract to finish so I can leave this horrible company.
    Please, do not go for talk talk. They might be cheap, when compared to other companies. However, the issues and headaches you will get... Is just not worthed.
    They are rubbish!!!
  • Reviewer
    Location
    Brighton & Hove
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    The worst customer service I have ever experienced from any company. I was having problems with the service since the summer. I was most recently without internet access for a week a half. The customer service representatives are just reading from a script and their policy is not to send anyone out until you've gone through a list of checks to your home set up, even if that is obviously not the problem, and a lot of the questions they asked I was unable to answer due to lack of technical knowledge. In the end my son told them I had special needs so that they would send an engineer out. It was the only way we could get them to send anyone. The problem was not properly fixed and after a few months of unreliable service, the internet packed up completely. After a week and a half with no service, I was eventually told that I needed a BT engineer to come into the house, and was invited to book an appointment via their electronic booking system, which I made for the following morning. I had to arrange to take time off work as you can only book a 5 hour slot, which is incredibly difficult as I am a teacher. When it got to 11.30am and the engineer hadn't arrived I called customer service just to check they were coming. I was told that the appointment was booked on the system and that the engineer would defintely be round by 1pm. Nobody came. I phoned them again and then had a half hour argument with the customer services rep who, after I'd explained the situation several times, kept repeating that 'if the engineer needs to access your home they will contact you to make an appointment'. I kept saying over and over again that that had happened, but he would not aaccept it. I asked to be put through to someone else, but he wouldn't put me through and was becoming quite confrontational. I asked to be transferred to someone I could complain to and I was then placed on hold for about 10 minutes. After that time, the same customer services rep came back on the phone and told me that there had been a time lag and that the appointment I had made on the electronic system had not been logged and that I would have to make another appointment. There was no apology. I explained that it was almost impossible to take time off work and that it was unreasonable to expect me to wait in for another five hours the next day, but he wouldn't even answer my concern and kept repeating what was on his script. In the end I had to accept another 5 hour appointment to get the situation resolved. It was a very stressful and frustrating experience. I would never sign up with this company again and I'm just waiting for my contract to finish before moving to a provider that has more respect and consideration for its customers.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The most despicable company I have had the misfortune to deal with, crap service from people who don't care, many lies, engineer doesn't turn up, engineer didn't showup, the CEO office is a joke, they simply don't care and want to have to do as little as possible if anything at all, CEO Tristia Harrison will not even bother to answer and doesn't seem to care, according to Ofcom, time and agin they get more complaints than any other provider, do they care? NO FOR SURE
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid this company at all costs!! The internet connection is rubbish and they don't remind customers about giving 30 days notice if leaving, so at the end of the contract they automatically renew it and expect you to pay a higher rate for rubbish internet. Manager who dealt with my complaint was also very unhelpful!!
  • Reviewer
    Location
    KING'S LYNN
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I joined talktalk , I cancelled on the second day as there is no internet , But they send me a bill after cancellation .The reason for bill is the service was apparently live .That`s why I have to pay the bill. After more than 30 minutes argumentonly they waived the bill.Appaling customer service, rude and arrogant customer service people don`t want to disclose their name .Don`t join with this company.
  • Reviewer
    Location
    Southampton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I'm write on behalf of my sister who has autism, we needed broadband for video calling for her,tried to set up but modem was not working ,tried to get in touch with talktalk for help,they were not interested, arranged engineer at a later time of the day , but turned up early when she was not home and charged her for not being home ,after many phone calls and online chats ,with no live broadband from day one ,still charging her each month, 5 months later for a service she has never received, customer service very poor ,spent over 5 hours in total on chat and got no Where, just waist your time ,my advice never go with talktalk absolutely awful.
  • Reviewer
    Location
    NOTTINGHAM
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Can't believe I let talk talk convince me to have a so called up grade , wish I do not bothered .
  • Reviewer
    Location
    North Wales
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Never sign up to Talk Talk!!!!!
    Disgusting customer service, lack of communication. Shocking how a company this big can be run so poor. Terrible speed, no help or support.
  • Reviewer
    Location
    London Bermondsey
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    broad band fitted 22/11/2021 its so slow no its ridiculous . my other broadband is 15 times faster what the hell
    think I’ve made a mistake by having this fitted its crap . so went to cancellation team told you got 20 cooling off period but told my 20 days are up for some reason, want to charge me £260 to cancel only been fitted for 4 days
    the 20 day start from when you ordered and not when its fitted,
    so my advice don't go for talktalk
    it's so slow
  • Reviewer
    Location
    Solihull
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    I wouldn’t recommend this company at all because the broadband was unreliable and keeps on dropping.
    When the contract came to an end I tried to renew it to a new contract with cheaper deal but they declined. I have therefore ordered another company to take over my contract but they called me again to say that they will give a new cheaper deal but I have to cancel the contract first with the other company. So I believed them and cancelled my new contract then was waiting for the better to come back but unfortunately nothing happened. I tried to complain but they said they haven’t promised me anything.
    They are liars and thieves. I can’t believe that a big company like this would use this cheap method to fool people to stay with them.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.