TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.7 stars
  • Customer Service
    2.7 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars

Based on 1855 customer ratings since 2021-08-07 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6,585 Customer Reviews over 659 pages

  • Reviewer
    Location
    Wiltshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Took out a TalkTalk broadband contract but had slow speeds from day one. Told it can take time to settle, left for a week and then contacted TalkTalk. Tried some fixes but wanted to charge for an engineer to visit. Took up my right to cancel within 20 days. Signed up with Virgin Broadband. 4 months later realised TalkTalk have still been charging me every month so I rang to report this and refused to refund money taken as claimed it was Virgin 'who didn't take over the line' and was therefore my fault as stated it verbal terms and conditions.
    Horrendous experience and will never return as a customer.
  • Reviewer
    Location
    Stockport
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    The actual broadband was good. The problem came when we tried to transfer the contract to a new property. I’ve spent about 8 hours on the phone to them over the last week. You get passed around from one customer services person to another, being told they a different department needs to deal with the issue. They say they will call you back and never do.
    They cut off my internet 3 weeks before they said they would, leaving me with no internet when I work from home. Then they said it would take another week to reconnect us. It’s an absolute joke.
    Finally managed to get a refund after making a complaint, but then they locked me out of my account before I could retrieve the refund.
  • Reviewer
    Location
    Glasgow
    Reviewing
    TalkTalk
    Date
    Comments
    I don't normally write reviews but the experience with Talk Talk was so shocking I feel really strongly that other people don't waste their time.
    I still don't know what happened. I ordered broadband a month in advance for my move in date. I move in, no router or confirmation emails of any kind have turned up. I call up, nobody is any the wiser why this hasn't happened but now ,rest assured, its all been sorted. Still no confirmation. So I ring again, I'm assured again this time my order is in progress. I do get a confirmation email - with the wrong address. I call up again and am told that to put my correct address on the order we have to cancel and start again. So I do. Then yet again no confirmation email. By this point I'm 2 weeks with no wifi and as someone who works from home Im spending about £20 a week extra on data. I ring again, there's been another problem but nobody can tell me what. I finally decide after about 2 more rounds of this to cancel my order. There's no way to receive compensation or log a complaint because if I cancel my order I'm no longer a customer. Absolute joke. I've now started an order with BT. Within half an hour I've received confirmation emails, been told how to track my order, what I need to do and even better they can get me wifi in a matter of days! Moral of the story is, DONT USE TALK TALK!
  • Reviewer
    Location
    london
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    I left Virgin for TalkTalk; I stayed with TalkTalk for over 2 years & now I'm with GNetwork.
    I am now getting double the speed at half the price that TT offered. I didn't want to leave TT but they couldn't match the price.
    I told them then and there I was giving them a months notice.
    Because I was having to keep their services for an extra month I would be on a monthly contract, so from paying about £24/m I was now going to pay &36/m!

    Good: The speed and quality of connection was excellent.
    Bad: Not easy to get in touch with them, everything is automated and it doesn't run smoothly all the time.
    Leaving them has been and still is an uphill battle. After a month and few days my line was still live; I called them and they argue that because I didn't listen to their T&C they didn't action my request and I have to pay another month at £36 before my contract is terminated.

    The termination process left a bitter aftertaste that does not go away.
    I cannot recommend Talk Talk.
  • Reviewer
    Location
    Torquay
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Customer service absolutely shocking. Been trying to sort out a logging in problem for over the phone & chat for a month now & still not sorted even after being told that it has! Never emailed me to say my contract was coming to an end & roll it over to a more expensive package. Word of advise don't use this company!!
  • Reviewer
    Location
    Oxfordshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Had to contact talk talk on my daughters behalf to sort out not broadband service at all. The call centre staff are deliberately difficult to make you give up trying to sort out issues If you pick them up on there mistakes they cut you off. Under no circumstances sign up to talk talk as they take money for nothing and harass you for payment and keep adding charges. My battle with them is not finished but they are a terrible company to deal with so do not think of using them under any circumstance.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    I was lied to at sales stage, had to go through 3 months of a terrible customer service when exiting the contract and finally ripped off at the end. Not for me, thank you...
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    In one week my broadband stopped to work twice, first one was solved after 48 hours and hours on the phone. Second issue, 4 days later, no broadband at all, it was on Tuesday morning, today is Friday and they say is not fix until Monday, 6 days after, when it's supposed have to be fix it between 24 72 hours. About the costumers service, AWFUL, even they cut the phone call three times. Complain service even worse. Totally unuseful company.
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Comments
    So awful. Used the online chat to register for broadband and the advisor couldn't keep information straight. I'd ask a question and get one answer which meant I was happy to proceed then later in the conversation they'd go back and say that the earlier answer was completely wrong and act like they had no clue where I'd gotten the information from even though you could scroll back up and see the whole chat. The advisor that day said I would receive a confirmation email and a second email to set up a password for my online account within 48 hours. Then that a welcome pack would arrive within 3-5 days. Been over 4 days now and the only email I've had is an automatic one with direct debit terms and conditions. Speaking to another advisor by online chat and all previous information was wrong, no apologies just the attitude that obliviously I shouldn't be complaining about not having received anything yet. This advisor says they won't look into why I haven't had a confirmation email until its been 6 days (much more then the 24-48 hours advised before) and that the online account can't be activated until the broadband is live so at least 2 weeks once I've received my router in the post etc. Last advisor has said I could use my online account to track the order but apparently I can't access it until the order is already delivered and the service active. In the same conversation with the same advisor I've given 3 different dates for when the same service would be available, completely insane that these people are meant to be providing information and are able to sign you up for services. God knows what I've actually been signed up for and whether it is what I agreed to. No idea how long the welcome pack with all terms and conditions is going to take to come. Given your ability to change your mind about the service without incurring costs is dependent on doing so before the service activates it seems like they are trying to hide the terms and conditions long enough to stop them being reviewed before charges start. Just been told that there is no error or issue despite the fact they have 'sent' an email to the correct email address but it has not arrived to my inbox, spam etc. and obviously based on this success I should have complete confidence that the welcome pack will arrive. And been told its just something that sometimes happens, not all customers receive the confirmation emails despite them showing as sent their side? If it wasn't such a well known name I'd think the whole thing was a scam and be calling the bank/canceling the payment card because the whole thing is run so awfully
  • Reviewer
    Location
    Wirral
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible, terrible internet, so slow. Everything takes an age to open. Really is the worst I have every experienced. Avoid !!!

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.