TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.8 stars
  • Customer Service
    2.8 stars
  • Speed
    2.7 stars
  • Reliability
    2.8 stars

Based on 2774 customer ratings since 2021-01-26 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6,349 Customer Reviews over 635 pages

  • Reviewer
    Location
    Durham
    Reviewing
    TalkTalk
    Date
    Comments
    Been with Talk Talk since they took over from Aol. You will notice the price is never the same every now and then a couple of quid is added.Last bill they added £1.36. Contract ended on the 24th. I was paid up to the 27th. I was dissconected from all there services. Got a final bill asking for£36 even though i have no servicers from them. Woman manager from call center in India needs sacking the lies she told you would not believe.She told me my line speed was what i should be getting. Everything was fine.I said thats strange? I had been dissconected. So i told her she was wrong and is lying. She came back again and still insisted everything was ok. So i sent her the screen shots. Pause for a minute. Passed too another liar. That all this company does is pass you around in the hope you give up.
  • Reviewer
    Location
    Reading
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Please avoid this company at all cost, they are absolutely useless.
    My internet service packed up 12 weeks ago.
    I have phoned the so-called Customer Service desk so many times, I have lost count. All the operatives do is ask you the same questions and perform the same tests over and over again (if they don’t just hang up on you!). I have been visited by QUBE and Openreach engineers several times and all they do is run the same tests and check the equipment over and over again. On one occasion they sent me a new router and this made no difference whatsoever. They seem to be thoroughly incompetent or unwilling to fix this problem. I’m tired of being lied to or just hung up on by these cowboys.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Not only uttter crap service but despicable treatment of vulnerable customers, truly a company from hell, they left me for months with crap connection, made wait 3 weeks for an engineer who never bothered to turnup and INSTEAD OF COMPNSATING me like they were supposed to they ACTUALLY PENALISED not once but TWICE, it really beggars belief, this a company that is ALWAYS cailming that it prioritises vulnerable customers, I am one (having a heart condition) they not only couldn't care less, they couldn't stop crapping on me, their incomptence is only surpassed by their callousness, truly a company from hell.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    TALK TALK IS WORST COMPANY EVER, THEY ARE SCAMMERS. CHARGING FOR SERVICES NOT PROVIDED.

    I joined AOL telephone and broadband service in 2002 ad was with them until the service was taken over by Talk Talk @ 2014? My service was automatically transferred to Talk Talk following that takeover.

    Within a few years, @ 2016, the service got worse and despite repeated complaints of intermittent & permanent loss of service to both telephone & broadband (sometimes for days or weeks) Talk Talk failed to take effective action to remedy the situation. Meanwhile they continued to bill me each month. Sometimes they will give me £5 credit as compensation!

    I terminated the contract in 2019 after repeated warnings of my intention over the course of at least one year. Talk Talk were unhappy to let me go even though they were unable to provide an uninterrupted service. They tried to tie me into a contract that they were not performing. They demanded that I pay for a further 5 months.

    When I refused to pay, they registered a default debt against my name since 2019 thereby damaging my ability to get credit and/or get credit at a standard rate of interest. I had difficulties getting mortgages but when I did get one, it was with a non standard lender at a higher than usual rate. I only became aware of the default entry when that mortgage lender insisted that I have to settle the debt before they can lend to me.

    The problem which Talk Talk did not resolve for over 3 years was resolved when the new provider, Vodafone, got BT Openreach to renew the telephone line. Openreach recorded the fault as corroded and ‘crumbled’ copper.

    Talk Talk are yet to apologise and are insisting that they were within their ‘contractual rights’ to register the debt default against my name with the credit reference agencies. They are however offering a refund of 3 months’ bill (@£68) for the damage done to my name.

    Their staff are a waste of time as most complaints remain unresolved
  • Reviewer
    Location
    Mid Glamorgan
    Reviewing
    TalkTalk
    Date
    Comments
    This has got to be the worst company in history,I don't know what type of scam they have going but there definitely is one they tried to overcharge me on my phone bill after a few calls I got it sorted and paid my final bill that was months ago have had no correspondence since then but then a letter off them Monday saying I owe a final payment I don't even know what it's for when I rang them they said it was for a late charge,I told them what they can do with their late charge I honestly think they try their luck to get vulnerable people to pay we'll talk talk I'm not that person when I left they tried to get me to stay with their pathetic offers I told them I wouldn't stay with them if it was for free my services were terrible my house phone used to crackle my internet speed was slow and used to freeze this company needs to be closed down it's absolutely useless
  • Reviewer
    Location
    Birmingham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    DONT EVER GO WOTH THIS STUPID COMPANY!! They have taken 70 something pound off me!! And trying to take another 132?! Even though I owe them 50!! And now they have the cheek to take my WiFi!!!!!
  • Reviewer
    Location
    tayport
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    worst company for customer service i have ever experienced appalling. rude rude staff who lie about anything they can. lie about when you will get your internet and the reasons why you dont have it . transferred from person to person having to explain your situation over and over again to different idiots for your entire day
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Simply, disgusted by the appalling services I have received or better say not received!
    No Internet services! If you call and complain, you are just passed from post to goal.
    This team to the other and nobody does take ownership of your issue.
    No team know what they are doing. Just false promises over and over.
    I have never received such a terrible service. They have caused me massive stress. My blood pressure actually has risen due to the stress they have caused me!
    They cant fix their problem (provide you the internet) but they wont let you cancel either.
    Big bully I call the Talktalk.
    Even when you log a complaint it get lost in the system! the owners of this company must be ashamed of themselves for not knowing what is going on in their company.
    I believe that they are not treating their staff fairy, nor provide them with clear job role or to empower them to make a decision or to solve an issue.
    Even though I have managed to cancel my contract with them, but they still did not disconnect and carried on charging me!
    How can I really get rid of you Talktalk. I had enough of your bullying.
  • Reviewer
    Location
    Scotland
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible broadband speed. Terrible customer service. Worst company I've ever been with.
  • Reviewer
    Location
    Warwickshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Now 6 weeks without and trying to blame Openreach. Everyone you speak to tells you a different story. No sign of ever getting a service from them again. Wish we'd stayed with Virgin. Awful.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.