7,010 Customer Reviews over 176 pages
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- Location
- Shropshire
- Reviewing
- TalkTalk
- Date
- 2015-01-16
- Comments
-
Broadband connections are fine, its just the tv box. Its sooooo slow and unresponsive at times, and the on-demand service only ever worked once for me.
I live in an area where the web's been slow for decades, but recently BT finally got around to providing us with faster lines.
ive had a few issues with talktalk in the past, customer service being the old problem, they contract call-centers to far away chaep labor countries imo, as the english communication 99% of the time is shockingly poor, and ultimatly frustrating as u spend ages on phone and come away feeling u got nowhere.
They apparently cant tell me when my contract ends!! another tool they have to trap u into more fees if u do leave. That should be illegal as isnt that fraudulent ways of gaining money from customers?
Anyway.. the new speeds my area had almost made want to swap, but the increasing costs from all providers left it all a mess. No virgin around here unfortunately, and BT ripped me off many years ago back in the dial up days, so i refuse to ever go back to them directly.
SO i just went easy option & stayed with talktalk.
The endless letters thro door about tv i didnt want really annoyed me too, and each time on phone they would try to sell me the stuff, eventually i fell for it and took a tv package on one of those cheap intro offers.
Then came problems. Im not a huge fan of tv anyway, it bores me.. or my previous jobs have never allowed me to watch any regular stuff, but the on demand seemed ok to have. BUT..
The remote control or the box's receiver is sooo slow u end up pressing buttons 3 or 4 times thinking 'did i press it properly', then after 5secs the tv changes all the things u pressed 10secs ago.. or u press 'guide', nothing happens., so u press again, nothing, press again making sure u point at the box.. then 5 secs later the guide comes & goes and comes & goes.. its almost laughable xD if i wasnt paying for this rubbish ofc... its so annoying.. Really poor technology inside that box.
Then on demand.. well.. to use it u have to put in your postcode (presumably for the tv license we all get ripped off with) eventually i set it up and watched a movie.. great 2 or 3 quid seemed ok..
But its never workled since.. 'cant connect to service', or currently unavailable is all i ever get..
What the hell am i paying for? surely if they cant provide me the service they are charging me for i can leave right? lol, no.. i have to pay them if i leave early now...
I dunno whether its our gov'mt or ofcom's lack of effort or will..or both xD but someone needs to stamp down on these companies, we all being taken for a ride.
If a shop keeper did this to u then u'd be on his doorstep until he gave u money back.. a big company does theses things and nobody can do anything.. its wrong.
- Location
-
- Location
- Berkshire
- Reviewing
- TalkTalk
- Date
- 2017-08-08
- Comments
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Would advise to avoid. They delayed my installation date by over 18 days for broadband and TV (which is another week after the broadband). Support channels not helpful at all. Everyone trying to pass you on to different people so you end up repeating yourself constantly. Final someone answers you who you cant understand and when ask to explain they still don't. Even more of a kick in the teeth they state that their customers get more - that's a promise when you login. Seen none of that.
- Location
-
- Location
- Bearsden
- Reviewing
- TalkTalk
- Date
- 2015-07-18
- Comments
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If only there was a minus button. Absolutely terrible. Add on broadband to my account, wait weeks for an engineer appointment, an its a no show. Spend 55mins on phone to talk talk for them to tell me my broadband is working and active. I explained, how can my broadband be working without a router!!! I have now to wait another 3 - 5 working days for a router. Wish id read all these bad reviews before switching! Total joke of a company!
- Location
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- Location
- Cambridge
- Reviewing
- TalkTalk
- Date
- 2018-06-16
- Comments
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If I could give this 0 stars I would. I was meant to be switched over from BT over two weeks ago. All I got was a message saying there was a problem and I would be contacted if it affects my service. No phone, no internet. Surely that affects my service? I took various rounds of chats and phone calls with strong foreign accents a tthe other end that were almost not understandable, to be told that they would now raise an order with an engineer. The complaints section is applying minimum level of interest, telling me first there was a problem with the underground cable (Openreach however have no fault logged), and then that they need some equipment from Openreach and it would take time. Now at day 17 being totally cut off. I guess I will change to another provider since I had no service! Would never touch them again.
- Location
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- Location
- Manchester
- Reviewing
- TalkTalk
- Date
- 2015-10-04
- Comments
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AVOID!!!!so when I was looking for a new broadband last year talk talk was advertised 75pound vouchers if you are doing a contract with them I was so tempted and the broadband seems cheap as well...then I made a contract but I didn't receive the voucher because I am new costumer ..but after then I noticed the cheap broadband speed is so slow so I had to make a change what cost me 50pound just a new fiber router plus 5pound /month....the internet speed is a bit faster now but it is not perfect I called them and I told definitely something wrong and the women said yes the test show her it is really not right something with the speed.and she told me:I have to fix it I was like WHAT????or her can send an engineer for 50pound I was like again WHAT????i just left it all.i can't wait till this contract end I pay now 26pound a month and I paid for a virgin before 27 and I have never had a problem with them.before you choose think about
- Location
-
- Location
- Yeovil
- Reviewing
- TalkTalk
- Date
- 2019-01-17
- Location
-
- Location
- Birmingham
- Reviewing
- TalkTalk
- Date
- 2020-06-22
- Comments
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If I could give none I would. Out of all broadbands please safe yourself the stress and go elsewhere virgin media, sky , BT anything else.
Because my experience with them is a joke. To no WiFi connection slowest broadband ever, worse than student accommodation and there’s multiple students 100s sharing that WiFi company and this WiFi is struggling to reach my bed room from my kitchen. Ridiculous. Then you call the company rudest staff was told what do you want me to do about it. It’s your fault you got charged a fee....we don’t control the speed of the WiFi. Let run a test. That does nothing. Only good thing was one lady who understood and waived a fee for me as she understood how ridiculous the amount was. But overall a total disgrace.
- Location
-
- Location
- Huddersfield
- Reviewing
- TalkTalk
- Date
- 2022-06-11
- Comments
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Should actually be nil stars. Customer service is absolutely appalling, when I explained that I was disabled they didn't want to know. Talktalk decided to upgrade my broadband but failed to send the new router so I have a brand new fibre optic connection but not a compatible router. I have spent over 12 hours since Tuesday on the phone , chatbot and emailing the CEO Tristia Harrinson but no reply. Someone booked an appointment on Thursday to rectify the problem but sent me a text on Thursday cancelling the visit.
A Customer service manager was supposed to ring me yesterday between 2-4 that didn't happen , chatbot assused me that someone would ring that evening no chance. New telephone appointment booked for this morning by text, have been on the phone foran hour and a half and being transferred 4 times with no help. I was told I could only order a router if I upgraded my package. I have a text from Talktalk telling me they were upgrading my broadband to fibre optic for know extra charge. Their customer services operatives only have very basic English skill,they are extremely rude and are only interested in selling you more expensive packages. The won't take on board what you are trying to get across. This the first time I have had any dealigs with customer services from talktalk and it will be the last.
I will be contacting Talktalk for an end date on my present contract and I will be moving elsewhere to a company that actually care about their customers.
- Location
-
- Location
- Pattambi
- Reviewing
- TalkTalk
- Date
- 2022-10-18
- Location
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- Location
- Chesterfield, Derbyshire
- Reviewing
- TalkTalk
- Date
- 2021-05-04
- Comments
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Appalling service! Complained numerous times about Business Broadband dropping out for hours most days, causing major issues, they did not want to deal with issue even though showing less than 1MB! in the end they said they could look at putting new line in but wanted to charge us. Moved to Plus Net and when installing picked up a problem that was to do with connections at the box, which they should have sorted. Will never go back to them or Recommend them to anyone.
- Location
-
- Location
- lancs
- Reviewing
- TalkTalk
- Date
- 2017-05-03
- Comments
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speaking with Barbara to day was good she sorted me out and was very clear to all the questions i need to know i was sorry i lost her feed back as i have another appoinment
- Location
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- Location
- Warwickshire
- Reviewing
- TalkTalk
- Date
- 2015-07-20
- Comments
-
Appalling company.
We have had ongoing problems for 6 months, with both our broadband and landline. We keep having a call divert added to our line, that we haven't asked for, and the call divert is to a number we have never heard of, so we haven't been getting vital calls. Broadband is useless. Slow speed and intermittent faults.
The worst is the TalkTalk staff. Philippine call centres with staff whose grasp of english is so poor that are not capable of understanding what you are saying. They lie repeatedly, make promise and appointments that are never kept. After months of problems I have finally got to speak to an English CEO manager, Linda Davidson, who was so unbelievably rude, patronising and aggressive, you would have thought I as in the wrong for daring to complain about all the issues we are having. Obviously a rising star in the TalkTalk Sales Prevention team. Like other reviewers,my advice is just save your time and effort and pay the extra few pounds, and AVOID THIS COMPANY LIKE THE PLAGUE.
One star is high a rating for this company.
- Location
-
- Location
- South Wales
- Reviewing
- TalkTalk
- Date
- 2017-07-16
- Comments
-
Went to Currys as we wanted to change broadband provider,Talk Talk was recommended WHAT A LOAD OF RUBBISH!!!!!
Rang up to complain and internet was intermittent was told that if I had a probelem would need to ring them and let them know, if I did this I would be on the phone every day you can guarantee theft every morning and evening the broadband will not be available
Gave them a poor review, had a call from them to discuss at the time my husband was ill in hospital pointed this out to them and advised I did not have time to mess around shutting the router off as needed to get to the hospital and to just get it fixed, they then said to me have a good evening. The joys of dealing with Indian call centres
DO NOT TOUCH THIS RUBBISH COMPANY
- Location
-
- Location
- London
- Reviewing
- TalkTalk
- Date
- 2016-12-11
- Comments
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Bad connection is an ongoing issue. They did not fix the problem after the it has been reported. They seems ignore what you reported in the call, until you escallate the problem to the higher level.
When you ask for compensation, they will explain that compensation will not be paid until the prolem has benn solved completely. This means that if the problem remains you still have to stay with the company until the end of the contract to avoid any early leaving fee.
- Location
-
- Location
- Cm14
- Reviewing
- TalkTalk
- Date
- 2023-08-02
- Comments
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Their customer service is non existent
Their chat cuts you off constantly, they never resolve anything and transfer you and ask for your details and reason for contacting them over and over again
Still not resolved
Do not use this company!!!!!
- Location
-
- Location
- London
- Reviewing
- TalkTalk
- Date
- 2015-12-17
- Location
-
- Location
- Glasgow
- Reviewing
- TalkTalk
- Date
- 2015-07-13
- Comments
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I'm so angry for myself for not doing proper research before getting a broadband. The TalkTalk is absolutely terrible company.
Waited really long time for their engineers to come and for the first appointment nobody appeared, so i took a day off a work for nothing, then i had to set a new appointment and wait another month for them to come, second time they finally appeared, and even though the internet speed is absolutely slow, mostly not even 2Mbps, i thought that everything is ok, finally i had at least the internet. for the first month i was charged normally, second month i was charged over 80 pounds !!! and guess for what! for the missed appointment. even though i wrote them right away that day, that the engineer hasn't come, and they wrote back, that they are sorry and the engineer was near the property and the property looked like no one was in. ?!!! why to buzz right? just look at the windows and if there are no curtains go home... well that's their perfect service! not even that cheap if they will fine you for their own mistakes.
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2014-06-09
- Comments
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Never have I been treated like such scum in my life! DO NOT USE. LIARS, CON ARTISTS DAYLIGHT ROBBERY!
Signed up to broadband, no problems. Got my youview box, speed a little slow but I am end of the line so accepted this. Still worked and things were fine. Contract is drawing to a close, I say I want to leave and go to BT fibre, they convince me to stay. Offer to match BT price and give an extra discount and a new box. We are convinced. Suddenly we have no internet and when I call them they say 'your a fibre customer now' but I haven't had the fibre router yet and why not... Cos I only agreed to the contract 45 minutes ago! They say I upgraded. I say I opted to open a new contract t end of original.
Anyway, 1 month on and still no you view box as random charges on my account.... They are refusing to give me the box as I had one on my precious contract! They have added numerous engineer charges for installing my fibre modem (which I don't need) and someone coming to fix the line.... How is that my fault? Plus they changed tr appointment twice but charged me both!!
I am pregnant and after my most recent call I felt so ill and weak I actually attended my maternity day centre for monitoring as my blood pressure was so high from all the BULLS@%T you ensure on the phone to INDIA!! I am london, I don't want to speak to someone in India who assures me my line is fine cos his computer says so but the man standing in my front garden looking at the green box is showing me the part that is wrongly connected!!
Just the WORST I have ever encountered! I can't wait to leave them. I would happily pay 3times the money to a company worth dealing with instead of these robbing bar stewards!
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2020-02-07
- Comments
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They should be banned, they are legal scammers. Don't waste your time and money on TalkTalk **** services.
- Location
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- Location
- Glasgow
- Reviewing
- TalkTalk
- Date
- 2014-04-08
- Comments
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Never again in my life i will use Talk Talk. Cant give negative stars unfortunately. They charge £19 for a rejected card payment! Slow broadband and thy changed the deal I had,rising the charge although they assured me they wouldn't do that!!! NEVER TAKE ANY CONTRACT with TALK TALK!!!!!'
- Location
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- Location
- Southampton
- Reviewing
- TalkTalk
- Date
- 2018-01-12
- Location
-
- Location
- North London
- Reviewing
- TalkTalk
- Date
- 2017-07-15
- Comments
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Total disaster!
Signed up for a broadband service - never got connected, but now cannot cancel it either (already called them, wrote an e-mail, tried the online chat), still keep receiving emails and letters via post that they are working hard to get me connected.
Nothing works at Talktalk!!!
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2015-01-30
- Comments
-
Terrible broadband and terrible customer service. Broadband cut outs all the time, and when I came to cancel i was given incorrect information and had to ring 3 times to get it cancelled. Appalling service all round. Do not be tempted by cheap deals!
- Location
-
- Location
- London
- Reviewing
- TalkTalk
- Date
- 2022-08-25
- Comments
-
This company it’s a pure nightmare. I never publicly speak about this issues but I’m so exhausted.
They supposed to cancel my contract 2 months ago. Seriously since that I called them more then 10 times. Every time they say they cancelled it but they don’t. I cried already so many times because of it because it’s so frustrating. I want have it done and it’s not. Calling them it means spending at least 1h on the phone if you’re lucky. They transfer you from one department to another and very of then on the way the signal is lost.
I never had such bad experience with any brand.
I’m right now waiting in line for them to pick up the phone because again I got the bill to pay. It’s ridiculous.
I hope somebody will read it and avoid this company. It’s a pure scam.
- Location
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- Location
- Glasgow
- Reviewing
- TalkTalk
- Date
- 2015-07-27
- Comments
-
The worst service provided ever!
Problems started right at the begining with engineer not coming, then receiving a call of a customer support member who couldn't speak english at all. Slowliest speed ever, getting disconected often...
Customer support is soooo poor, no one can speak english, no one actually helps, basically treating their customers like a trash. To sign months contract is much worse than getting a contract with demon!
The only good thing - router delivered in time and in nice package... but router itself is problematic, having problems with giving unused ip addresses.... i just still wonder how these guys were able to get more than 1 and a half star, as the company doesn't deserve more than one star for sure.
It's not even that cheap, if i would have another choice to choose, i would rather paid like 5pounds more and getting much better broadband than the one from talk talk.
I'm just counting days till the contract end, as i want to flee from them right away! If you haven't signed the contract yet, DON'T do the biggest mistake in your life as there is really high probability that you will regret a tons after!
- Location
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- Location
- Newcastle upon Tyne
- Reviewing
- TalkTalk
- Date
- 2015-01-31
- Comments
-
Not really sure what I am paying for with Talk Talk except for high blood pressure and a little black box that plugs into my wall. After 3 hours of phone calls over 2 weeks I still have no broadband. Whenever I call to complain I am told to "wait 72 hours and call again". Not sure why I have given them one star for broadband as I don't have any! I tried cancelling my contract as they seem to be unable to provide me with anything and they said that will be £230. I am struggling to decide whether to carry on paying for a service I am not receiving or whether to pay their ridiculous fees for cancelling the contract. Seriously, do not sign up to Talk Talk.
- Location
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- Location
- Eastham
- Reviewing
- TalkTalk
- Date
- 2020-07-29
- Comments
-
WARNING
Absolutley awful!!!
Broadband speeds of 0.1mbps!
I've been with Talktalk for almost a year and have been reporting problems ever since I joined.
4 times they sent out an engineer to locate the problem but not fix it and then closed my case with an email to tell me the problem was sorted.
5 times I've not been able to get to anyone on the phone and the automated system has cut me off whilst trying to follow up my problem.
I was told people would call me and never did.
And I've just been informed I can't get compensation because I havent called up enough within the same month to complain about this problem, after they told me to give them 30 days to fix it and cut me off even when I did try to call back. I'm tied into a 2 year contract.
DO NOT USE.
- Location
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- Location
- Glasgow
- Reviewing
- TalkTalk
- Date
- 2017-05-10
- Location
-
- Location
- Romford
- Reviewing
- TalkTalk
- Date
- 2015-01-08
- Location
-
- Location
- Sutton
- Reviewing
- TalkTalk
- Date
- 2015-01-02
- Location
-
- Location
- Essex
- Reviewing
- TalkTalk
- Date
- 2016-10-29
- Comments
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Worst customer service, I just came back to talk talk from sky, I left due to customer service and it's worse.
I say back to talk talk, still waiting to be connected after taking the day off yesterday for the engineer, I was assured my number would be active by 5 and internet by midnight, 4 calls later I may or may not be connected by Wednesday.
The customer service people are so scripted and cannot read tone in voice and respond according, they get annoyed when you are upset and saying what problems you are having, they never offer to call you back.
I think I am going to cancel it all if it's not working by tonight, and as my t.v box has not arrived I am totally cancelling that if it's not working correctley by tonight. I can't deal with customer service again if I have problems with that too.
And rembering last time I had a fault with the t.v I spoke to the technical people who gave me things to try , none of them worked so they could send someone, but if there was no fault found I had to pay £50? So the technical help could not help me at all, and they want to charge me £50 if an engineer could fix what the technical help can't fix.
- Location
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- Location
- Burnley
- Reviewing
- TalkTalk
- Date
- 2022-03-28
- Comments
-
Shocking service when you try to cancel with Talk Talk at the end of contract. First they don't offer a good deal when you give them the opportunity then they don't act on the original cancellation despite you saying the contract will end anyway. When you receive another bill for the next month and call them again to confirm that they have actually acted on previous instructions they then offer you a so called better deal - not!! You then have to be transferred to cancellations who then say it will take another 7 days and you have to listen to a long script read out by the operator of the T's and C's - but they try again to offer you a better deal!! Too late - you had the opportunity weeks ago when I first made it known that I want to cancel!! Only for Talk Talk to phone again days later saying that they don't to lose a customer and proceed to offer you yet another good deal!! Talk Talk - if you want to keep your customers you need to offer the deal at the time of the original cancellation and not keep trying to shut the stable door after the horse has bolted!! Offer a decent deal at the start and we can avoid all the aggravation of customer service operator spouting stuff off a script and then having to repeat ourselves on subsequent calls and having to endure further harrassing calls offering so called better deals. No wonder Talk Talk has a bad reputation!!
- Location
-
- Location
- Leeds
- Reviewing
- TalkTalk
- Date
- 2015-02-17
- Comments
-
I endeded my contract when I left York in November - I gave TT plenty of warning by phone and email. They did not acknowledge these. I keep getting demmands for rental payments. I emailed TT several times - THEY NEVER RESPOND EXCEPT TO SEND ANOTHER BILL. I am in despair as they refuse to answer any of my emails.Is my credit rating being damaged?
- Location
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- Location
- Harpenden
- Reviewing
- TalkTalk
- Date
- 2014-06-12
- Comments
-
Our phone gave up again, it's always the on-street boxes with crumbling wiring. It took 3 hours of online chat, my husband running out of phone credit after 19 minutes of not being answered and using the neighbours' TT phone, which the robot said wasn't a TT phone. Lots of emails to Dido Harding, assurances something being done for the next two days, then a call from CEO's office from a Steven Macphail - appropriate name - who insisted the fault was in the house, despite my husband explaining why it couldn't be. Engineer called today and, hey presto, it's an external fault. Email from Macphail to say he'd had the report and it was a faulty router, which had been replaced!!!!! What? Had to call engineer who couldn't believe it - we heard him call the diagnosis in - so he had to call them again. I've sent lots of emails, asked for compensation and assurance that in future, the calls will be escalated immediately because it's always the BT wiring in one or other of the boxes. There have been 20 emails on this so far, I've set up a folder for them all. The online chat people - 6, because I kept getting kicked off - kept telling me to call a certain number; to which I replied 'how, I have no phone?' We are retired and rely on the home phone, I'm also disabled, which they know. What a useless shower they are.
- Location
-
- Location
- Bridgwater
- Reviewing
- TalkTalk
- Date
- 2015-07-27
- Comments
-
The most appalling service I have ever received in my life, three insulation dates, and fees and still no service. No refund and transferred from one department to another for in Over two hours. With no resolution in sight, refused to cancel my order without a cancelation fee, despite the fact that they have never dispatched equipment or turned on their services! Disgraceful and repeating 'we understand, put we need to retake this money to be able to provide a new connection date' was the only solution offered, as once they took more monies they can refund previously taken monies.
- Location
-
- Location
- bury
- Reviewing
- TalkTalk
- Date
- 2016-11-14
- Comments
-
This is the most appalling company I have come across , the customer service is non exsistant 2 hours yes 2 hours to get a bill error caused by them recified .an hour on line then an hour on the phone ,I cant wait to leave.I would not reccomend this company to anyone ,
- Location
-
- Location
- Whitley bay
- Reviewing
- TalkTalk
- Date
- 2016-05-06
- Comments
-
Avoid absolutely disgusting company who just want to take your cash and don't care whatsoever. I terminated my contract due to the 3 times they've been hacked I didn't feel my data was safe and talk talk were in breach of their contract they are now trying to charge me termination fees despite the company saying people could transfer and on top of all of that I took a tv box with them in 2014 this never worked on my tv so I cancelled it and was told sometimes the boxes aren't compatible with certain TVs the adviser told me to bin it however I didn't and 2 years later talk talk are now trying to charge me £75 because I didn't return the box which I have never used now won't take it back I've taken my issues to the ombudsman this is very stressful but talk talk just don't care demanding money I'm with talk time now and have no concerns or issues whatsoever my bill just comes out by direct debit every month and the signal is perfect unlike talk talk please don't fall foul to them a disgusting money grabbing company
- Location
-
- Location
- LONDON
- Reviewing
- TalkTalk
- Date
- 2017-11-02
- Comments
-
The worst company ever i had no broadband service for 3 months August September and October an engineer came out 10th October 2017 i thought it was fixed to my surprise is was not. I still had problem phone up they tested the line and said it was my router i only received my new router last week it seem fine for now. when i first had the problem in August i was told not to pay my bill wait until the 4th September i will get an email i did not receive anything so i called again and again about my bills i could see every month they added my bills all together called them put in complaints this is still going on they said they will be compensating me which they mean it goes toward you bill and i got 34.71 taken off my bill for 3 months WHAT A joke. I spoke to so many managers customer service there hopeless/I called yesterday to my surprise all of a sudden my package has gone up from 19.95 to 28.00 and i was then told it went up in September really jokers i was not notified of any changes and they still want me to pay 42 for October bill when my service came back last week NO i have been past around so much nobody could help used my phone to call nearly everyday nobody called me. Now one of the manager tried to give me a cheaper deal 25 for 18 months Hell NO Ombudsman here i come they are scammers rip offs only want your money don't care if you have no service i am so frustrated and angry. DON'T EVER GO WITH TALK TALK
- Location
-
- Location
- Herts
- Reviewing
- TalkTalk
- Date
- 2019-03-10
- Comments
-
Connection keeps dropping out, only able to communicate with customer service via texts (at your own expense)and often have to wait 30min for a reply so it takes many days and rpt need to verify who you are to speak to anyone. I've spent 2 months of communications and they continue to repeat questions and are no further to a solution
- Location
-
- Location
- Tooting Bec
- Reviewing
- TalkTalk
- Date
- 2017-08-11
- Comments
-
I signed up with TalkTalk as Virgin couldn't provide broadband at the new flat. It was supposed to go live on 7 August but when I tried to use the internet, it became clear it wasn't working. I called customer service, but despite spending over half an hour on the phone with them, the issue wasn't resolved. She said she'd need to book a BT engineer and one could come Wednesday. I said that was fine, provided it was after 5pm as I had to go to work as I couldn't work from home due to lack of broadband. She said she'd book a PM slot and the engineer would call on the day to confirm the exact time. I stressed to her it would need to be after 5pm so I was surprised when I got a call on the Wednesday at 12.45pm from the engineer saying he'd be there at 1pm. I told him I wouldn't be at home and I'd requested for after 5pm. He said BT engineers don't work after 5pm so TalkTalk shouldn't have agreed to that. I was then sent a text message saying they were working on the issue and they didn't need access. Following this, I complained to the CEO and eventually managed to speak to someone on the Thursday and she also told me access wasn't needed at this stage but if it was, when would I be available. I told her Saturday and after 5pm. She said that wouldn't be possible and I'd need to take time off work. I told her that if I were to use my holiday entitlement on something that wasn't my fault, to fix something that should have been working from day one and that was most definitely not a holiday, I would want compensation because the holiday has a monetary value. She refused that. Later that afternoon I then got a call from someone saying they needed to book an appointment with an engineer, so I asked her to reconfirm with the previous person because they'd given my inaccurate information before and they'd told me access wasn't needed. I cannot rate speed or reliability as I don't have broadband and still waiting to find out whether access is needed or not and when broadband will be up and running.
This is by far the worst service I've ever had from a utility provider so stay well clear.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.